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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a Linux/Windows System Administrator to join the team. 

What you’ll do:

• Demonstrate the ability to take on any system administrative task and deliver with high system quality and low failure rates, given suitable background or learning opportunity and reasonable direction.
• Implement, analyze, and enhance system operations in line with operational precepts and in conjunction with additional operations teams.
• Employ and operate automated monitoring on development, integration, prep-production and production environment.
• Lead in the adherence to DevOps guidelines and practices.
• Provide on-call support as required.
• Collaborate in a constructive manner with software development and software verification teams using the Agile SCRUM methodology.
• Participate in code reviews in a meaningful and impactful manner with review comments on design and code reviews.
• Understand all system platforms that will be used to deliver the developed software (e.g. web servers, application servers, databases)
• Research and promote new technologies, solutions and/or practices that could be applied in the delivery of software development projects.
• Demonstrate competence in core skills relevant to the team’s mandate.
• Demonstrate expert understanding of both the overall software architecture, and how all parts of the Dreamgallery software system are constructed and operated.
• Demonstrate creativity in finding solid and efficient technical solutions, coming up with new ideas, finding ways to make the team more effective, and so on.
• Independently make contributions to improving product and/or processes.  Network with others to refine, validate, plan, and execute approved improvements, under guidance from manager.
• Communicate regularly and effectively with colleagues, SCRUM Masters, Guide System leadership, product stakeholders, vendors, and project management to keep everyone aligned, resolve issues, and encourage the flow of ideas.
• Offer mentorship to junior colleagues and seek mentorship of others outside this team.
• Undertake ongoing self-development to enhance hard and soft skills and stay current with industry best practices.
• Follow all standard policies, procedures, and practices, such as time-off reporting, expense policies, punctuality, and meeting attendance.
   

What you bring:

• 3+ years System Administration experience in a large-scale, multi-OS (Linux/Windows) high-availability environment required with knowledge of patch management, storage management and performance management
• Experience setting up and regularly using monitoring and trending tools (Nagios, Splunk, etc.)
• Experience with revision control systems and usage for managing systems configuration, GitHub, Mercurial, etc.
• Experience with Oracle, SQL, MongoDB Databases
• Experience with Vmware ESXi and vCenter
• Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS, key-based ssh; DNS; familiar with basic networking concepts: switching, routing, OSI network layers, firewalls, load-balancing at various layers, SMTP, HTTP, SSL, SSH, LDAP
• A solid understanding of a UNIX-based operating system; understand paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (LVM, clustering, logical partitions) as well as Windows-based operating systems; IIS configuration, services, authentication, policies. RDP.
• Understanding of programming and scripting languages (bash, Python, ASP.NET)
• Experience with automating processes and continuous integration.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus 
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program 
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program 
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 317321

Reporting to the Senior HR Advisor, HR Services, the HR Services Analyst is responsible to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail, live chat and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.

Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative and dynamic work environment.

What you’ll do:

• Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail, live chat and ServiceNow

• Assign and oversee team cases and ensure SLA’s and KPI targets and maintained

• Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution

• Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow

• Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to Cenovus’s values and practices

• Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)

• Build and maintain positive relationships within the team and across HR

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Post-secondary Degree/Diploma combined with minimum 2 years of HR experience

• Proven customer service skills and required, including appropriate telephone and email etiquette

• Experience working in an HR shared services operating model is preferred

• Experience working in ServiceNow is preferred

• Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

Note: The application deadline for this position is 11:59 PM MT January 3, 2025.

Overview

Overview

Overview

01/03/2025

Address:

525 8th Ave SW East Tower

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

• Books meetings with new prospects and prepares introductory package for the prospect/referral.
• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
• Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
• Resolves client complaints in a timely and effective manner; escalates as required.
• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
• Administers and processes documentation related to client files and regulatory requirements.
• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Mentors and coaches new or junior members to the team and branch.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 – 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Advanced knowledge of investment process and procedures.
• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset
• Knowledge of Trust and Estate services is an asset
• Knowledge of Financial/Retirement planning.
• Knowledge of trade processing rules.
• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
• Current registration as Investment Representative (IR).
• 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Calgary is $40,000 and this role may be eligible to receive a monthly discretionary bonus.

$35,000.00 - $64,900.00

At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression.  

As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.

The current salary is $20.04/hr as per the collective agreement. 

Key Functions & Accountabilities:

• Understand the importance of empathy in building long-lasting customer relationships. 
• Demonstrate active listening skills to understand the needs of our customers. 
• Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.  
• Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances. 
• Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention. 
• Meet or exceed established targets. 
• Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services. 
• Perform other associated duties, as required.

Qualifications

• High school diploma or equivalent. 
• Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.  
• Strong interpersonal, time-management and teamwork abilities.  
• Able to work independently. 
• Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays. 
• Able to adapt to changes in procedures, policies and regulations. 
• Able to adapt to new technology with ease.  
• Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate. 

Linguistic Requirements :

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Candidates must have excellent writing skills in English. We would love to know if you are also fluent in Spanish.

Overview

Overview

Overview