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Be part of an amazing brand team and family.  One that offers mutual respect, kindness, support, clear communication, and many opportunities to learn and grow.  As a key member of the Shopper & Digital Marketing team, the Omni Channel Marketing Associate will help execute fully integrated shopper & digital campaigns.  This role will support driving market share growth and achieving profitable sales for our brands.   The associate will be responsible for supporting integrated marketing programs across key customers in both Canada & US, and will lead some regional key account programs. Building strong relationship is integral to this role as you partner with multiple marketing & customer development teams, external agencies and retail partners both in the US & Canada.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 24. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Omni Channel Marketing – customer ASP & national scale program in both US & Canada
• Customer planning rhythms
• Brand development progression (share/sales/profit) across multiple categories and channels
• Collaboration with category marketing teams
• Budget management

More details about the role:

• Omnichannel Strategy: Support the holistic Omnichannel shopper strategy, enhancing our brand presence and driving purchase intent across all platforms, including retail media and e-commerce.
• Marketing Effectiveness: Oversee shopper marketing effectiveness, ensuring seamless communication from print to digital mediums and field execution.
• Media Strategy Execution: Lead media strategies that elevate brand presence and stimulate purchase intent across key regional retailers.
• Collaboration: Liaise with Maple Leaf Foods Category Marketing teams to understand category needs and deliver plans that meet these requirements.
• Promotional Development: Collaborate with agency teams to create innovative promotions, ensuring alignment with all key internal and external stakeholders.
• Program Execution: Lead execution of shopper marketing programs (both national and ASPs) that balance brand authenticity with customer strategies, and conduct post-mortems to optimize future initiatives.
• Budget Management: Manage ongoing planning and budget to ensure timely spending with optimized ROI.
• Supplier Relationship Management: Maintain relationships with external suppliers to develop in-store displays and manage inventory of all point-of-sale materials.
• Analytics and Insights: Utilize brand analytics and measurement tools (Nielsen, shipments, communications KPIs) to gather insights and drive recommendations for future brand initiatives, including campaign post-mortems.

What You’ll Bring:

• 1-2+ years in Brand Marketing role, or related agency experience in marketing and/or shopper marketing
• Experience in digital marketing, including social media, eCommerce, paid search & display advertising
• A passion for brands, communication, strategy, consumer insights and storytelling.
• Post-secondary education
• Proven creativity coupled with sound business judgement and an entrepreneurial spirit
• Outstanding communication (written & oral)
• Proven ability to build productive internal and external relationships
• Exceptional project management skills and highly detailed oriented
• Appetite for continuous learning
• Ability to understand and interpret data to build insights

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

The Corporate Security Support Coordinator is responsible for providing administrative support and security focused customer service to the team, as well as concierge assistance to the executive floors within the organization. The role prioritizes delivering high-quality service to guests and employees while ensuring security protocols are followed. Reporting to the Manager, Operational Compliance & Administration the incumbent delivers a range of administrative and security conscious functions.  As the first point of contact at Home Office, the Support Coordinator must view customer service and security practices as a business-enabler.

What you’ll do

• Responsible for visitor management and access control
• Tracks inbound calls to resolution
• Addresses in-person inquiries that may require situational awareness
• Provides support to Executive Assistants and communicates with the Global Security Operations Centre (GSOC) team
• Acts as an administrative resource for other Corporate Security managers
• Implements standard procedures from the reception desk, directing high-quality service
• Performs concierge duties to assist Executive Assistants with daily activities and confidential business support
• Serves as a front-facing liaison, handling routine inquiries and escalating issues as necessary
• Validates guest and employee information, cross-references records, and gathers reliable data
• Tracks inquiries/resolution using electronic logs and submits credential requests
• Supports corporate employees with requests and issuing day badges for Home Office
• Collaborates on reports, presentation decks, and follows up with business partners
• Identifies issues with moderate supervision and applies problem-solving skills

What you bring

• Minimum 2 –3 years experience in a similar front line customer service business role
• 2-3 years experience or education in Office Administration, Business, Hospitality, Security domain, or related stream
• Excellent computer skills: Excel, Power Point, Teams, SharePoint and database utilization; aptitude for detail, data management experience preferred
• Excellent time management skills, white glove service to every level of the business in meeting deadlines and service requirements
• Multitasker performs well under pressure, ability to escalate concerns or threats in real time using established processes.
• Ability to initiate own work and accountable for designated functions within a matrix organization.
• Maintains composure under stress or while an emergency is unfolding.
• Contributes to the Corp. Security management team on projects through to resolution
• Security Guard license is an asset

• Posting Period: 12-DEC-2024 to 19-DEC-2024

Job Summary:
Reporting to the Manager, Permits & Enforcement, the Project Manager will lead, manage and coordinate, projects and programs. In this role, the Project Manager will liaise and facilitate effective communication and coordination between City of Toronto divisions and Clients, which includes working with multi-disciplinary teams of internal and external stakeholders. 

Major Responsibilities: 

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests, monitors and evaluates staff performance, and recommends salary increments and disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations and administers all incoming revenues.
• Develops and manages key performance indicators for the specific programs.
• Provides project management in delivering and formulating policy and establishing procedures and priorities for a variety of administrative and technical functions related to program specific requirements, giving a high regard to customer service.
• Fosters internal team work and promotes inter-divisional coordination of efforts and efficiencies.
• Manages escalated complaints and liaises with various levels of staff in multiple divisions to address these issues.
• Builds targeted project communication plans and creates outputs to help promote various Permits & Enforcement initiatives.
• Liaises with elected officials, utility companies, public agencies, contractors, developers and the public with respect to permitting the use of the right of way and enforcement measures.
• Investigates and assesses complaints, including attending on-site meetings to resolve disputes.
• Represents the Transportation Services Division at various meetings with the public, elected officials, other divisions and other government officials, and other partnering municipalities.
• Coordinates program impacts with other divisions including ML&S, IT, Legal, Economic Development, Toronto Police Services, and Toronto Parking Authority.
• Ensures that work completed by contractors is measured and documented accurately and that payments are processed accordingly.
• Ensure compliance with the Occupational Health and Safety Act, Highway Traffic Act, Provincial Offences Act and all other applicable legislation, policies and practices.
• Prepares comprehensive correspondence, reports to City Council, standing committees and on policies procedures and complex issues.
• Co-ordinates approval of new installations, issuance of permits and directs enforcement of legislation for activities within the public right-of-way, including the maintenance of records and collection of fees.
• Develops Terms of Reference, scope of work, specifications and materials for projects and consultant requirements for all purchasing call documents including RFQ, RFP, REOI, and RFI, ongoing liaison between PMMD and program staff, undertaking briefings and site inspections during the proposal stage, evaluation of proposals recommendation of the selection of consultants for assigned projects, execution of legal agreements and contracts and ongoing contract management with selected vendors.
• Coordinates and manages projects, including program delivery, resource allocation, training and knowledge transfer, monitoring service standards and delivery levels. Ensures effective cross-divisional teamwork and communication, high standards of work quality, health and safety and organizational performance and continuous learning.

 Key Qualifications: 

1. Post-secondary education pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in a project management leadership role, delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and other stakeholder interests.
3. Experience in the planning, supervising and directing the work of staff and contractors.
4. Possession of a valid Ontario Class "G" Driver’s License and the ability to pass a City of Toronto driver’s test.
5. Interpersonal and conflict management skills to work productively with staff, stakeholders, and contractors both internal and external to the organization.
6. Proficient with MS Office, database software packages and other corporate software applications.
7. Ability to organize, administer and develop schedules and budgets.
8. Ability to communicate effectively and professionally with front line staff, senior staff, other departments and staff at various levels in other municipalities/government and the public.
9. Knowledge of relevant government legislation (e.g. Occupational Health and Safety Act).
10. Ability to consistently deliver on demanding assignments requiring critical judgement, analytical thinking, and problem-solving with creativity.

Overview

Overview

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is preferred
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-HA1, #LI-Onsite

Location(s):  Canada : Ontario : Toronto 

Contribute to the overall success of the department by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

•    Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Provide high level administrative support for one or more executives, requiring discretion, confidentiality, a good understanding of technical and business vocabulary, and a detailed knowledge of the organization's operations, procedures, and people. 

•    Gather, compile, verify, and analyze information for the executive's use in documents such as memos, letters, reports, speeches, presentations, and news releases.  

•    Perform tasks using independent judgment and discretion; e.g , preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes.

•    Monitor, review, and approve standard expenditures to ensure the activities of the office are conducted within established budgets.  Manage the variance analysis and ensure it aligns on a monthly basis.  Act as the primarily liaison and coordinator for department initiatives.

•    Acting on email, in-person or online requests received in the senior officer’s absence, or seek guidance, as required.

•    Book and coordinate meetings, townhalls, and other events by preparing agenda items, presentations, coordinating logistics and venue setup for the events.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

•    Foster positive work environment by promoting, participating and supporting team engagement events online and in the campus.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

•    Spanish is an asset. 
•    College or University education
•    Good knowledge of MS Office applications, such as Word, Excel, PowerPoint
•    Sound knowledge of business/bank terminology and departmental procedures
•    High level of discretion required when dealing with confidential matters

Work Arrangement:

• Work in a standard office-based environment onsite. 

• Must be able to work out of the Toronto and Mississauga office. 

Interested?

 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.
 

What's in it for you?

 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Contributes to the overall success of the Retail Customer Platform Technology applications ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• You will provide system analysis, object-oriented design / programming, technical documentation, and support for existing and new applications and systems.

• You will provide recommendations on best practices and enhancements that are in line with the bank’s technology road map.

• You will work with project team to refine technical requirements and provide technical design and guidance based on industry best practices.

• You will perform coding, unit testing, debugging, documenting, and implementing of applications and scripts.

• You will participate in estimation and planning of development efforts required for various projects and enhancements.

• You will maintain, support, and enhance existing applications.

• You will participate in regular code reviews for release activities.

• You will lead the implementation efforts for implementations of code to non-production and production environments.

• You will participate in production issue analysis and perform root cause analysis for production issues and implementation issues.

• You will assist the product owners and business analysts in discovering the current system behavior and provide recommendations on improving the current system.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s degree in Computer Science, Engineering, or related discipline is preferred.

• You have at least 3-5 years of technical working experience in systems analysis, design, development, unit testing, and debugging.

• Must have technical working experience with Core Java (Version 8 or higher)/Java

• Proficient in SQL & relational databases.

• Knowledge or experience in the use of GIT, Gradle, Jira, Confluence or a similar tool(s) for building Continuous Integration/Continuous Delivery (CI/CD) pipelines.

• Technical working experience in an agile environment.

• Working experience with Spring Boot, Spring Security and Spring Data Repositories, Spring Batch. At least one. Spring framework works.

• Technical working knowledge of Web Services, SOAP/REST, STS Spring Tools, or Eclipse Integrated Development Environment (IDE).

• Knowledge of SSL and setup of secure handshake between applications. It could be implicit. Technical knowledge of Microsoft Azure Cloud/Google Cloud and Splunk

Nice to Have:

• Oracle Certified Java Developer certification.

• Technical Knowledge of event driven architecture (Kafka, Kafka connectors, Kafka brokers).

• 2-3 years of working experience in the banking/financial services industry.

• Working knowledge of SoapUI.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid