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Customer Services Representative Full-time Job

BMO Canada

Customer Service   Toronto
Job Details

Application Deadline:

02/19/2025

Address:

3835 Bloor StW/5230 Dundas StW

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

Customer Services Representative

BMO Canada
Toronto - 3.7km
  Customer Service Full-time
Application Deadline: 02/19/2025 Address: 3835 Bloor StW/5230 Dundas StW   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advic...
Learn More
Feb 5th, 2025 at 14:14

Software Developer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

We are seeking a Software Developer to join our team and contribute to the development of scalable software solutions using Java, Spring, and front-end technologies. As a junior developer, you will have the opportunity to work on exciting projects, collaborate with experienced team members, and grow your skills in a dynamic and supportive environment.


Is this role right for you? In this role, you will:

 

  • Design, develop, and test software applications using Java, Spring, and front-end technologies such as React, Node, or Angular

  • Collaborate with senior developers to identify and prioritize project requirements and deliver high-quality solutions

  • Develop and maintain databases using SQL and NoSQL technologies, ensuring data integrity and security

  • Participate in code reviews and contribute to the improvement of the codebase

  • Assist in the development and maintenance of CI/CD pipelines using tools such as Jenkins, GitLab, or CircleCI.

  • Troubleshoot and resolve technical issues, and provide support for existing applications

  • Collaborate with SMEs to understand Retail Banking and Mortgage trends.

  • Triage and resolve production incidents, perform root cause analysis, and implement permanent fixes to restore services and prevent recurrence.

  • Remain current with emerging trends and industry advancements.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 

  • 1 year of work experience or internship experience in software development using Java, Spring, and exposure to front end tech stack (React/Angular/Node JS)

  • Familiarity with cloud platforms such as AWS/Azure/Google Cloud.

  • Knowledge of Agile development methodologies and experience with version control systems such as Git

  • Experience with CI/CD tools such as Jenkins, GitLab, or CircleCI, and familiarity with containerization using Docker.

  • Understanding of database concepts and experience with SQL and NoSQL databases such as MySQL, MongoDB, or Cassandra

  • Familiarity with testing frameworks such as JUnit, TestNG, and experience with debugging tools such as Eclipse, IntelliJ, or Visual Studio Code.

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work arrangements: Hybrid

 

#LI-Hybrid

Software Developer

Scotiabank
Toronto - 3.7km
  IT & Telecoms Full-time
We are seeking a Software Developer to join our team and contribute to the development of scalable software solutions using Java, Spring, and front-end technologies. As a junior de...
Learn More
Feb 5th, 2025 at 14:08

Senior Business Systems Analyst Full-time Job

Canadian Tire Corporation, Limited

Administrative Jobs   Toronto
Job Details

What you’ll do

  • Develop an evolving knowledge of all supported applications, their interfaces, and technical environment

  • Accountable for enabling successful business outcomes across the loyalty solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt/risks

  • Provide hands-on support spanning across requirement analysis, solution design, build, test and implementing solutions

  • Maintain strong relationships with peers and other internal and external stakeholders across IT and Business Teams

  • Work with other team members to provide 2nd level incident support during business hours

  • Provide guidance and SME direction as to the best course of action to restore production during major incidents

  • Oversee the development and implementation of root cause fixes to prevent recurring problems

  • Provide guidance to the business regarding design, testing and implementation

  • Build, edit, and maintain the team backlog and board

  • Works as a liaison of between Product Owner and development team

  • Help Product Owner prioritizing backlog items on the basis of user value, time, and other team dependencies determined

  • Help Product Owner managing the backlog to keep it up to date and ready for future iteration

  • Participate in requirement gathering and create user stories with the guidance from Product Owner

  • Participate in test case review and proof of testing and regression testing process

  • Understand the scope of the upcoming Epics and User Stories

  • Help identify functional and non-functional requirement working with different stakeholders

 

What you bring

 

Domain Expertise

  • Requires Bachelor Science or Arts in a Computer Science, Engineering, Business or related discipline and 5+ years of experience in a related field.

  • Strong practical experience with business analysis practices such as Data Analysis and Requirements Gathering.

  • Strong knowledge and experience of Agile/Scrum and Product Ownership and DevOps practices (high level).

  • Understanding of SAFe methodology.

  • Strong practical experience with various development methodologies.

 

Individual Skills

  • You are a self-motivated, agile, and innovative team member who can manage in an environment of change and ambiguity.

  • Strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.

  • Strong problem solver with ability to resolve blockers and maintain progress on the solution.

  • Strong modelling skills to depict outcomes in a variety of ways – analysis and critical thinking.

  • Strong facilitation and interpersonal skills - ability to collaborate, negotiate, conflict-manage.

  • Ability to multi-task and work on multiple projects at the same time under tight deadlines.

  • Ability to navigate ambiguity, overcome confusion, and simplify complex scenarios.

  • Ability to carry forward tasks with minimal supervision.

  • Ability to organize and plan own work.

  • Proficiency in written English and good documentation skills.

  • Proficiency with SharePoint, Jira, Confluence, Powerpoint, Lucidcharts.

 

Nice to Have

  • Experience with working in a Cloud environment (Azure, GCP or AWS)

  • Experience with microservices architecture and event streaming

  • Experience working in Retail Industry

  • Specific experience in Agile methodologies such as SAFe

  • Experience with Data Lake or Big Data analytics technologies

 

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Senior Business Systems Analyst

Canadian Tire Corporation, Limited
Toronto - 3.7km
  Administrative Jobs Full-time
What you’ll do Develop an evolving knowledge of all supported applications, their interfaces, and technical environment Accountable for enabling successful business outcomes across...
Learn More
Feb 4th, 2025 at 17:01

General Repair Technician III Full-time Job

BGIS

Maintenance & Repair   Toronto
Job Details

 The General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III, Stationary is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection. 

 This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings. 

 

Opportunities for Development: 

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

  • On Account & expanded Operational roles 
  • Facility Management Office roles to support accounts 
  • Project Management roles support projects 

 

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance 

  • Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 
  • Take ownership of safety measures relates to building equipment, ensuring the secure operation of critical systems. 

 Technical Leader and Oversight: 

  • Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. 
  • Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems. 
  • Participates in and assists with facility-related projects. 
  • Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair. 
  • Maintains all assigned tools and arranges for repair and replacement where required. 
  • Assume technical leadership in maintaining and optimizing building equipment to prevent disruptions to tenant operations. 
  • Ensure peak performance of critical building equipment, including HVAC, electrical, and plumbing systems, through continuous technical monitoring and maintenance supporting 24/7 operations. 

Visibility in Sites: 

  • Establish a strong technical presence at facility sites, particularly focusing on critical building equipment areas. 
  • Cultivate technical relationships with on-site personnel, emphasizing the importance of equipment reliability and technical response to equipment issues. 

Inspection Management: 

  • Performs work in accordance to established processes and practices. 
  • Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection. 
  • Execute comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations. 
  • Document and analyze technical findings, prioritizing equipment-related repairs and upgrades. 
  • Execute and maintain a meticulous technical inspection checklist and database specific to building equipment. 

 Occupant Experience: 

  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered. 
  • Enhance the tenant experience by prioritizing the reliability and technical functionality of building equipment. 
  • Collaborate with facility management to ensure seamless equipment operation and minimal tenant disruptions. 

 Proactive Communication and Escalation: 

  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
  • Communicate technical information effectively, with a focus on building equipment, to internal teams and external vendors. 
  • Escalate critical equipment-related issues to minimize downtime and tenant disruptions. 
  • Maintain open and technical communication channels with stakeholders, emphasizing equipment status and maintenance updates. 

Work Order Management: 

  • Manages work order life cycle in partnership with the Central Work Order Management Team progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements. 
  • In partnership with the BGIS CMMS Team, Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained. 
  • Ensures the way work is performed is following corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements. 
  • Prioritize technical work orders related to building equipment to minimize business disruptions for tenants. 
  • Efficiently coordinate technical assignments and oversee the timely completion of equipment-related tasks. 
  • Maintain thorough records of technical work order history, including equipment-specific details and expenses. 

 Financial Ownership (Including Quotes Management): 

  • Submits all expenditures on a timely basis. 
  • In partnership with the Maintenance Lead, FM, and Regional Director, manage the budget for building equipment maintenance, seeking cost-effective solutions to ensure tenant operations are unaffected. 
  • Solicit and evaluate technical quotes for equipment repairs, maintenance, and upgrades, with a strong focus on minimizing tenant disruptions. 

Vendor Management: 

  • Oversee technical vendors and contractors with specialized expertise in building equipment maintenance. 
  • Hold vendors to high technical standards, emphasizing the importance of maintaining equipment integrity to prevent tenant disruptions. 

 

KNOWLEDGE & SKILLS 

  • High school diploma plus trades training and/or certification or licensing. 
  • Minimum 3 years’ experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems. 
  • Sound knowledge of processes and practices relating to facility operations and maintenance  
  • Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment  
  • Possesses a strong environmental, health, and safety mindset. 
  • Strong client-service orientation along with a high sense of urgency  
  • Knowledge and understanding of Building Automation Systems (BAS) 
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification 
  • Mentoring skills required to support lower level technician’s development 
  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
  • Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE) 
  • Must be capable of obtaining appropriate security clearance 
  • Knowledge and understanding of HVAC Systems 

Licenses and/or Professional Accreditation (one of the following bullet points) 

  • Building Operator Certification or equivalent through an accredited institution required 

General Repair Technician III

BGIS
Toronto - 3.7km
  Maintenance & Repair Full-time
 The General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, p...
Learn More
Feb 4th, 2025 at 16:31

Property Accountant Full-time Job

CBRE

Financial Services   Toronto
Job Details
 

As a CBRE Accounting Analyst, you will apply basic accounting fundamentals to create, review and organize financial statements and reports.

This job is part of the General Accounting job function. They are responsible for the development and day-to-day maintenance of accounting processes and procedures.

What You’ll Do:
  • Review financial documents including income statements, balance sheets, cash flow, budgets, and payroll.
  • Follow standards and rules when keeping accounts. Ensure the general ledger, taxes, and other financial information data is correct and up to date.
  • Create month-end accounting entries and reconciles balance sheet and profit and loss statement.
  • Post to GL and reviews variances to budget.
  • Examine accounting variances and prepares variance explanation reports.
  • Track accounts receivable and confirm all payments are properly recorded.
  • Process billing and invoices, enter them into the accounting databases and apply cash applications.
  • Have some knowledge of standard principles with limited practical experience in applying them.
  • Lead by example and model behaviors that are consistent with CBRE RISE values.
  • Impact the quality of own work.
  • Work within standardized procedures and practices to achieve objectives and meet deadlines.
  • Exchange straightforward information, ask questions, and check for understanding.

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
 
What You’ll Need:
  • Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Ability to use existing procedures to solve standard problems.
  • Experience with analyzing information and standard practices to make judgments.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Organizational skills with a strong inquisitive mindset.
  • Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

Property Accountant

CBRE
Toronto - 3.7km
  Financial Services Full-time
  As a CBRE Accounting Analyst, you will apply basic accounting fundamentals to create, review and organize financial statements and reports. This job is part of the General Accoun...
Learn More
Feb 4th, 2025 at 16:27

Data Governance Analyst Full-time Job

Canadian Tire Corporation, Limited

IT & Telecoms   Toronto
Job Details

Reporting to the Data Enablement Manager, the Data Governance Analyst will serve as a liaison between data governance teams and data stewards across departments to ensure consistent application of data governance policies and practices.

  • Data Stewardship Liaison, Policy, and Compliance Support:

    • Act as a key Liaison and serve as a central point of contact for all governance-related communications

    • Ensure that policies, initiatives, and best practices are clearly communicated to business units, and other stakeholders and provide input for the development and communication of guidelines to help Data Owners/Stewards effectively manage their domains in alignment with company-wide governance goals

    • Support data stewards in creating and maintaining data dictionaries, glossaries, and metadata management in Canadian Tire's Data Governance tools including our Enterprise Data Catalog (IBM IKC) and ensure data sources are cataloged and are well-maintained with clear definitions and standards in place

    • Support the implementation and maintenance of data quality frameworks, ensuring data meets the required standards for completeness, accuracy, consistency, and timeliness and assist data stewards in managing and ensuring the accuracy, consistency, and security of data within their domains

    • Develop and maintain documentation on data stewardship processes, governance standards, and policies and ensure roles and responsibilities are clearly defined, documented, and aligned with governance objectives

    • Regularly update the Accountability Framework for Data to reflect organizational changes in management structure, business processes, or governance policies

    • Collaborate with business units and IT teams to identify and assign Data Owners/Stewards for new assets, ensuring accountability across the lifecycle

    • Assist with audits and reporting related to data governance and stewardship compliance

 

  • Data Literacy and Training:

    • Coordinate, develop and deliver training programs to ensure employees understand the importance of governance and how to apply it in their day-to-day work

    • Support the creation of training materials, user guides, and documentation to aid users in understanding governance tools, policies, and best practices

    • Promote data literacy across the organization by providing resources that help employees understand data governance principles

  • Communication

    • Support the ongoing maintenance of the Data Governance Website that serves as a central hub for all governance-related information

    • Create and organize content including policies, procedures, templates, training materials, and FAQs

    • Track usage of the portal to identify opportunities for improving user experience and content quality

    • Develop strategies for communicating news, activities, tasks related to data & AI governance across the organization

    • Produce newsletters or regular updates highlighting important governance activities and achievements

    • Ensure timely dissemination of information regarding policy changes, upcoming training sessions, or critical updates through various communication channels (e.g., email bulletins, intranet posts)

 

 

What you bring:

  • 5+ years of experience in data governance, data management, or related fields, with a focus on data quality, policy implementation, and compliance

  • Experience with data governance tools, metadata management systems, and data stewardship practices is a plus

  • 2+ years of experience in a leadership role managing teams of data stewards or data governance professionals

  • Proven experience with data quality frameworks, data governance principles, and metadata management

  • Familiarity with data privacy laws (e.g., PIPEDA) and regulatory requirements

  • Familiarity with data management and governance tools (e.g., IBM Knowledge Catalog, Informatica, Collibra, Alation, Talend)

  • Experience with SQL and data modeling tools is a plus

  • Familiarity with cloud-based data platforms

  • Ability to develop and deliver training materials and workshops

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related disciplines;

  • Certifications in data governance (e.g., DAMA, CDMP) or related fields is a plus

 

Hybrid

 

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Data Governance Analyst

Canadian Tire Corporation, Limited
Toronto - 3.7km
  IT & Telecoms Full-time
Reporting to the Data Enablement Manager, the Data Governance Analyst will serve as a liaison between data governance teams and data stewards across departments to ensure consisten...
Learn More
Feb 3rd, 2025 at 15:32

General Handyworker 3 Full-time Job

City Of Toronto

General Category   Toronto
Job Details
  • Posting Period: 06-JAN-2025 to 07-MAR-2025


Major Responsibilities:

  • Performs various tasks in the installation, operation, maintenance and repair of mechanical equipment, construction and in general building, park and grounds maintenance.
  • Assists various Trade workers/Handyworkers 1 and 2 and others in their work and performs general construction, maintenance and repairs such as building repairs, setting up equipment, form and brick work, repair of furniture, equipment, etc.
  • Installs, operates, maintains and makes minor repairs to mechanical equipment.
  • Drives a vehicle as required to perform primary functions and may operate a forklift, rubber tire loader or overhead hoisting device.
  • Performs a variety of work not requiring the service of licensed trade.
  • Performs general grounds keeping duties such as grass cutting and snow removal. Performs other related work as assigned.

 

Key Qualifications:

Your resume must describe your qualifications as they relate to:

  1. Considerable experience performing a variety of semi-skilled work.
  2. Experience and knowledge of landscaping, building, construction practices and efficient operation and maintenance of associated equipment.
  3. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

General Handyworker 3

City Of Toronto
Toronto - 3.7km
  General Category Full-time
  29.38
Posting Period: 06-JAN-2025 to 07-MAR-2025 Major Responsibilities: Performs various tasks in the installation, operation, maintenance and repair of mechanical equipment, constructi...
Learn More
Feb 3rd, 2025 at 15:26

ADMINISTRATIVE ASSISTANT 2 Full-time Job

City Of Toronto

Administrative Jobs   Toronto
Job Details

Reporting to the Director, Program Support of the Policy, Planning, Finance & Administration Division, the Administrative Assistant 2 will support the Director and the Program Support management team.

 

Major Responsibilities:

 

Responsible for supporting the Director, and management team within Program Support. Performs varied administrative duties and program support functions for the Division.

 

  • Provides executive level administrative support in the day-to-day Program Support operations and related support to other units within the division.
  • Exercises caution and discretion with labour relations, personnel, and other sensitive information.
  • Prepares and processes confidential documents related to complement management and reporting, pension and payroll, and other corporate initiatives. Processes payments, maintains accurate accounting records.
  • Prepares and processes confidential documents including disciplinary action; grievance and arbitration matters; contingency planning and labour relations; restructuring initiatives; fraud and waste hotline.
  • Prepares agendas, professional presentation materials, takes/transcribes minutes and follows-up taking appropriate action. May attend and take minutes at grievance hearings.
  • Handles scheduling of appointments and ensures appropriate information is provided to the Director well in advance.
  • Coordinates meetings (including Webex/Microsoft Teams virtual meetings), special events, schedules, workshops, grievances, labour-management meetings, registration.
  • Reviews, proofreads, and corrects administrative and financial documents such as memos, letters, purchasing card reconciliation, ensuring accuracy and conformity with regulations, service area divisional policies and procedures, prior to the Director’s signature.
  • Ensures that the tracking and following up of requests is maintained and deadlines are met.
  • Effectively handles general inquiries, complaints, and requests from all levels of staff, other government agencies, media, elected officials, or members of the public and resolves customer service issues.
  • Conducts background research, investigation, retrieves and consolidates information from various sources, prepares and processes various documents/statistical summaries/ reports requiring the assessment and analysis of data, on a scheduled or ad hoc basis.
  • Assists in the coordination of service area and divisional labour disruption plans.
  • Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact operations.
  • Coordinates and maintains an efficient and effective record/retrieval system for the office in accordance with the Corporate Record Management guidelines.
  • Operates various office equipment and utilizes computer applications and corporate systems. Orders and maintains an inventory of office supplies and equipment for the Director’s Office.
  • Monitors, tracks, and reports attendance management.
  • Provides support to the Office of the Executive Director and performs back-up duties as required.
  • Provides support in handling special projects as required.

 

Key Qualifications:

 

Your application must describe your qualifications as they relate to:

 

  1. Post-secondary education in a related field (i.e. Executive Assistant, Business Administration, Human Resources) or an equivalent combination of education and experience.
  2. Considerable experience in the performance of secretarial and administrative support duties to senior management, handling a broad range of administrative matters, confidential materials/information, standard office practices and procedures, some of which must relate specifically to the actual duties of the position.
  3. Considerable experience reviewing and creating documents, letters, briefing notes, preparation and drafting of standard correspondence and reports, taking meeting minutes, editing the layout and formatting complex reports, charts and tables, and other material.
  4. Considerable experience in planning and organizing appointments, meetings, interviews, conferences and/or special events.
  5. Considerable experience in the use of a variety of software packages including strong knowledge of Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook), to prepare correspondence, presentations, charts and other data representations.
  6. Ability to identify and improve standard administrative practices and procedures.
  7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with management staff.
  8. Ability to research and gather information, develop, and implement administrative work procedures and systems.
  9. Highly developed customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels, including at the political level, the members of the public and external contacts.
  10. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
  11. Ability to work independently and effectively with minimal supervision.
  12. Must be resourceful, flexible, adaptable, and possess a high degree of common sense.
  13. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.

ADMINISTRATIVE ASSISTANT 2

City Of Toronto
Toronto - 3.7km
  Administrative Jobs Full-time
  62,637  -  77,715
Reporting to the Director, Program Support of the Policy, Planning, Finance & Administration Division, the Administrative Assistant 2 will support the Director and the Program...
Learn More
Feb 3rd, 2025 at 15:25

Service Delivery Manager Full-time Job

BGIS

Transportation & Logistics   Toronto
Job Details

The Services Delivery Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership 

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to: 

  • Full involvement with recruiting talent. 
  • Provides mentoring, coaching and guidance to all team members. 
  • Objectively recommends compensation adjustments. 
  • Manages all aspects of performance. 

Facility Management

  • Generate and dispatch service request work orders to vendors as per established process. 
  • Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
  • Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
  • Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
  • Run report on open work orders and checks status with the appropriate vendors.
  • Update WO statuses if verified to be completed or resolved during follow up. 
  • Respond to vendor inquiries regarding workorder related issues.
  • Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
  • Correcting information in the system, addresses, phone numbers.
  • Adding new vendors and locations to the system.

Finance

  • Review and resolve invoice referrals/escalations.
  • Review and resolve invoicing errors.
  • Review and approve billing for tech services.
  • Review and approval of invoices for payment (Oracle).
  • Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management 

  • Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation. 
  • Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
  • Primary escalation point for taking care of any issues regarding service.
  • Involvement in specific Emergency workorders may need to be managed from start to end.
  • Requesting approvals from the client.
  • Review of PM workorders and following up with vendors as needed.
  • Participating and gathering information for QBR's.
    • Client reporting needs as required.

Reporting 

Quality Compliance 

  • Execute quality & compliance team activities that support the quality compliance contractual obligations. 
  • Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. 
  • With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities. 
  • Provide input for planning, development, execution and improvement of compliance-related processes and programs. 
  • Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
  • Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. 
  • Comply with all company policies and procedures and adhere to company standards. 

Other duties as assigned.

 

KNOWLEDGE & SKILLS

  • 3-5 years of relevant experience in Facility Management or Vendor Management.
  • Demonstrated organizational, project planning and management skills. 
  • Technical Writing Skills
  • Good writing and verbal communication skills. 
  • Good training and presentation skills. 
  • Strong analytical and problem-solving skills. 
  • Ability to develop, analyze and understand complex processes. 
  • Sound judgment skills based on observation of objective evidence. 
  • Ability to perform with minimum direct supervision. 
  • Understanding of compliance requirements of relevant external organizations. 
  • Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

  • None Required.

Service Delivery Manager

BGIS
Toronto - 3.7km
  Transportation & Logistics Full-time
The Services Delivery Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, repo...
Learn More
Feb 3rd, 2025 at 15:21

ScotiaMcLeod Administrative Associate Full-time Job

Scotiabank

Administrative Jobs   Toronto
Job Details

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

  • Ensure effective client administration by managing all administrative processes and escalations requiring investigation
  • Consistently demonstrate high levels of client service by:
    • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
    • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
  • Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
  • Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
  • Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 

DO YOU HAVE THE SKILLS
  We would love to work with you if you have:
 

  • Experience in the securities industry
  • Already duly registered as an Investment Representative (IR) with CIRO is required
  • Excellent verbal and written communication
  • Strong organizational skills 
  • Ability to take initiative, work independently and meet deadlines
  • Meticulous attention to detail and excellent time management skills
  • Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
  • An organization committed to making a difference in our communities– for you and our clients.
  • An inclusive working environment that encourages creativity, curiosity and celebrates success. 
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-Onsite #LI-HA1

ScotiaMcLeod Administrative Associate

Scotiabank
Toronto - 3.7km
  Administrative Jobs Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by...
Learn More
Jan 31st, 2025 at 14:55

Tactical Security Guard Full-time Job

Securitas Canada

Security & Safety   Toronto
Job Details

Position Overview:

Wages: $18.00 - $22.00/hr 

Must have flexible availability to work a combination of the following shifts:

Monday to Wednesday 0900-1730, Thursday and Friday 0900-1830, Saturday 0900-1630

 

RESPONSIBILITIES:

  • Perform access control provision duties in conjunction with site guards.
  • Protect client employees.
  • Deter trespassers, vagrants away from the site.
  • Respond to reports suspicious persons. 
  • Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
  • Monitor CCTV footage and cameras for irregularities and perform dispatch duties for the site including emergency response.

QUALIFICATIONS: 

  • Valid Ontario Security License
  • Valid First Aid and CPR Certificate
  • Thorough understanding of security protocols and procedures including emergency response.
  • 2 years of tactical security experience.
  • Opioids and Naloxone Training 
  • IMS 100 and 200 Emergency Management
  • Use Of Force Certification 
  • Diversity and Awareness Training
  • Active Attacker Awareness Training
  • Mental Health Awareness Training
  • Intervention Training

Tactical Security Guard

Securitas Canada
Toronto - 3.7km
  Security & Safety Full-time
  18  -  22
Position Overview: Wages: $18.00 - $22.00/hr  Must have flexible availability to work a combination of the following shifts: Monday to Wednesday 0900-1730, Thursday and Friday 0900...
Learn More
Jan 31st, 2025 at 13:25

Territory Sales Representative Full-time Job

Molson CoorsBeverageCompany

Sales & Retail   Toronto
Job Details

In the role of Retail Territory Sales Representative working in the Halton/Guelph area you will be part of the Ontario Commercial team. This position reports to Chris Rahim the District Sales Manager and is responsible for achieving volume and distribution targets for our continued success in the region.

 

This role provides hands-on training, company vehicle, cell phone, tablet, and the opportunity to learn and grow with one of Canada's oldest brewing companies.

 

The Responsibilities:

  • Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers
  • Negotiate annual agreements for retail customers to ensure profitability and success when assisting in the implementation of their strategic initiatives
  • Achieve and exceed targeted sales plans on a daily, weekly, monthly and annual basis
  • Ensure brilliant execution by building rapport and supporting product standards
  • Plan and administer budgets, develop business case proposals and execution
  • Participate in daily sales meetings with your team
  • Analyze valuable data by tracking volume, distribution performance and the competitive landscape to develop strategies that will help us meet any challenge

 

 

The Other Qualifications

  • You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
  • You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships
  • You are deadly serious about execution and take pride in a proven track record in delivering results
  • You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable
  • You are a skilled negotiator focused on the customer; your constant curiosity fosters your innovative style and you can equally execute ideas given to you
  • You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude
  • You have a Bachelor’s degree in Business Administration, Marketing or other relevant field
  • You have 1 - 5 years' progressive experience in sales and key accounts management in the consumer or direct store delivery industries;
  • You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions.
  • As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract

 

Work Perks that You Need to Know About:

  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  
  • We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
  • Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

Job Posting Grade: 7 

Territory Sales Representative

Molson CoorsBeverageCompany
Toronto - 3.7km
  Sales & Retail Full-time
In the role of Retail Territory Sales Representative working in the Halton/Guelph area you will be part of the Ontario Commercial team. This position reports to Chris Rahim the Dis...
Learn More
Jan 31st, 2025 at 13:23

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