All jobs within 50 km around Cochrane

Overview

Overview

Overview

WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more!  You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.  

What you will bring to the team: 

• You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role. 
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability. 
• You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure. 
• You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
• You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software. 
• Prior experience working in an airline, travel, tourism or hospitality would be considered an asset. 
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation. 
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

Responsibilities:

• Providing a safe and positive airport experience for our guests travelling through our airport.
• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
• Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.

Growth and Development: 

At WestJet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each WestJetter's career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.  

Posting Close Date: 12/24/2024

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Overview

Overview

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

Responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trucks in accordance with the applicable level of training and apprenticeship.

How You’ll Help

• Responsible for the maintenance and repair of trucks according to work orders and in keeping with level of training/apprenticeship (see below)
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc. 
• Journeyperson Technicians independently repair and maintain trucks (see above) and provide general direction, guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians.     
• Maintenance and repair of truck bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc. 
• Documentation of all findings and work done.
• Lead Journeyperson Technicians provide work direction for all team members and act as escalation point for complex maintenance and repairs.
• Provide guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians 
• Work independently to complete diagnostic, service, repair, and maintain trucks.
• Maintain and repair truck bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc. 
• Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
• Other duties as may be required.

Your Skills & Experience: 

• Post-secondary training in truck repair and/or completion of truck technician certificate course
• Preference given to applicants with Red Seal journeyperson certification
• Additional training in tire repairs and/or refrigeration will be considered an asset 
• Candidates enrolled in trailer repair apprenticeship may also be considered.
• Valid Class 1 license also considered an asset
• Previous work experience in an industrial environment, preferably in the transportation industry.
• Previous experience and qualification to perform Safety inspections is required in this position. 
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time
• Ability to work in tight spaces
• Strong knowledge of transportation industry’s rules and regulations regarding transport trucks, trailers, and components
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.     
• Troubleshooting and problem solving abilities
• Strong attention to detail
• Ability to work both independently and as a team member
• Good communication skills – verbal and written
• Intermediate computer skills required for fleet maintenance software.

Overview

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program. 

Overview of role:

WestJet is seeking a Senior Maintenance Manager to join our team. As the Person Responsible for Maintenance Control, this individual is accountable for all technical responsibilities of the AOC but may delegate specific duties to key technical operations personnel.

Key deliverables include:

• Manage WestJet Encore’s maintenance control system, with the authorization to remove aircraft from operation due to non-compliance with regulations, or if the operation of the aircraft could have an adverse effect on the safety of the aircraft.
• Implementation of the elements of the Safety Management System (SMS) as identified in CARs 107, 705.151, 705.154 and 706.15, as defined in the WestJet Encore Safety Manual.
• Ensure that the person delegated with the management functions for the Quality Assurance program maintains an audit program, including the administration of findings and corrective actions as required by CAR 706.07 (3) and (4).
• Ensure the implementation of effective corrective actions under the Quality Assurance program to eliminate or reduce the risk of the cause or probable cause of all hazards, incidents and accidents identified under the SMS.
• Escalate significant occurrences, major findings, systemic findings and actions taken, and adverse trends that require additional resources to the Accountable Executive.
• Liaise with Transport Canada on regulatory and aviation safety matters.
• The AOC role is inclusive of, but not limited to:
  • • Responsible for the administration of all AOC technical operations requirements
    • Responsible for the formulation of policies and procedures consistent with the safe, reliable and efficient operation, and maintenance of aircraft.
    • Engage in activity regarding budgeting fleet planning, facilities and staffing levels.
    • Responsible to ensure the regulatory compliance for the CMTS and the Maintenance Program including:
      1. Compliance of the computerized maintenance tracking system to the Maintenance Schedule Approval.
      2. Ensuring entry of items related to the scheduling of maintenance, elementary work and servicing.

• • • Monitor and evaluate the results of Corrective Actions resulting from the Quality and Reliability Program.
    • Fulfills the role of Manager as specified in the Quality and Safety Management System as well as any tasks assigned to that role within the SMS.
    • Establish and maintain a reporting and safety data system to ensure the timely collection of information related to hazards, incidents and accidents that may adversely affect safety.
    • Authorization of ferry flights in accordance with the conditions and limitations set forth within the MCM and PSM
    • Ensuring the safety of personnel, guests and corporate resources by following and promoting all safety-related policies and procedures, and being proactive in managing operational risk by recognizing and reporting potential hazards and participating in safety initiatives.
    • Other duties as assigned and requested by the Director, Flight Operations, WestJet Encore.

Experience and qualifications:

• Minimum of six years' experience in the performance of Transport Category Aircraft Maintenance and/or direct supervision of maintenance activities of the type undertaken by the organization, at least six months of which shall have been obtained within the preceding two years.
• Must hold a valid AME license (M, E or S License)
• Successful completion of Transport Canada CARs examination and interview applicable to a maintenance manager, with the expectation of demonstrating knowledge and competency to qualify for PRMC in a future successful interview with Transport Canada.
• Does not have any convictions under the Aeronautics Act or the Canadian Aviation Regulations and is able to successfully complete a security clearance

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs 

Posting Close Date: 12/25/2024    (Please note the posting will close at 11:59pm MST)