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Job Summary
This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.
Responsibilities:
Screens incoming calls.
Keys data accurately within time specific deadlines into UPS systems.
Checks and forwards legal documentation.
Provides administrative support to Management team

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Availability to work flexible shift hours

GENERAL SUMMARY Provides timely, quality, cost effective maintenance for Federal Express vehicle fleet and ground support equipment which requires preventative maintenance, troubleshooting, repairs, modifications and documentation.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Repairs, modifies and performs preventative maintenance inspections; troubleshoots for field vehicle fleet and ground support equipment service of G.S.E. and heavy equipment in shop and outdoor environments
• High School Diploma or GED Equivalent
  • Automotive Service Technician or Truck and Coach Technician certification/license
  • Must possess a valid G license and have a good driving record
  • Three (3) years of fleet experience
  • Fleet maintenance experience an asset
  • Electronic troubleshooting skills
  • Must have working knowledge of use and operation of all automotive diagnostic testing equipment, gauges and tools associated with trouble shooting and repairs of gasoline, diesel and hydraulic powered equipment
  • Must have basic knowledge of welding and safety procedures
  • Must be able to lift and maneuver heavy vehicle components up to 70 Ibs
  • Must be able to lift and maneuver heavy vehicle components above 70 Ibs with the help of appropriate lifting mechanical assistance
  • Microsoft Excel, Outlook, Word – Basic - Preferred
  • Inter/intranet applications – Basic
  • Diagnostic Software - JPRO® Professional Heavy Duty Software, Allison DOC® Fleets (1K/2K & 3K/4K), Cummins Insite Professional, Ford IDS w/VCM-2 Rotunda, Detroit Diesel Diagnostic Link, Mercedes, C - (Preferred)
  • For Ramp positions, successful placement in the position is contingent on the applicant passing the Transport Canada, RCMP, and CSIS assessment, which is based on five (5) years verifiable background information. Must own a complete set of automotive or truck hand tools including metric sizes and storage cabinets for same

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

***NOTE:  This is a night shift from midnight to 8:00 am***

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.

What you will be doing:

The Fraud department is a centralized unit dedicated to the detection and prevention of fraud while ensuring an excellent customer experience. The Loss Prevention function operates on a 24/7 inbound and outbound environment. As front-line Detection Analyst, you will play a critical role in delivering an excellent customer experience whilst protecting customer assets. You will be instrumental in enhancing and protecting customer relationships through account monitoring and transaction verification. The Fraud Detection Analyst will report directly to the Team Lead, Fraud Operations 

Is this role right for you? In this role, you will:

• Detect, prevent and monitor fraudulent activity with respect to the Bank’s day-to-day banking products by: 
  • Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring. 
  • Making decisions, based on the analysis completed, to block the account or reduce the limit on the card or to contact the cardholder to discuss the activity. 
  • Create detailed fraud claims cases and dispute cases for review and work by the Senior Fraud Analyst team 
  • Working closely and effectively with the rest of the Fraud Detection Analysts in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly. 
  • Working effectively with the team to identify the potential points of compromise to minimize risk to the Bank and our customers 
  • Escalating new/emerging fraud trends to management so that new fraud strategies can be implemented 
  • Reviewing fraud caught and missed daily to ensure continuous improvement in fraud detection 
  • Maintaining knowledge and understanding of all procedures, products & services related to role 
• Achieve and maintain required service level standards by: 
  • Operating at optimal efficiency to ensure individual and departmental productivity goals are attained 
  • Responding to incoming telephone and written inquiries from customers as required 
  • Communicating with other Bank departments to resolve inquiries relative to fraud issues and/or complaints 
  • Strictly adhering to schedules thereby ensuring prompt customer service and response time. 
  • Follow customer problem resolution process to take ownership of customer concern and resolving customer issues at first point of contact. 
  • Accurately completing fraud reports with all required information to facilitate the expeditious adjudication of fraud file 
• Minimize Fraud risk and losses by adhering to Tangerine’s policy, procedures and key controls; 
• Prioritize and process customer requests (i.e. inquiries, transactions, case work) in a timely manner 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A high school diploma or equivalent; post-secondary education in business or other related disciplines is as asset
• Minimum 2-3 years of experience in the Financial industry
• Previous experience in working in a fraud function an asset
• Working knowledge Fraud Detection/AML software applications
• Fluent in French is considered an asset
• Ability to work in a dynamic environment where processes and procedures are constantly refined
• Ability to work effectively as an individual and in a team, with minimal supervision
• Ability to remain professional and empathize with the situation of an irate and/or upset customer
• Strong listening skills with the ability to assess the needs and concerns of the customer
• Strong verbal written and communication skills in English
• Strong interpersonal skills
• Strong attention to detail and organizational skills

Hiring & Training Details:

• Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
• Position Start Date: 18th March 2024
• Position Status: Full Time

 
Training & Work Shift Details:

• Must be available to attend onsite training from Mon- Fri (8 am - 4 pm OR 9 am - 5 pm)
• Our business operates every day of the week, from Monday to Sunday, between 8:00AM and 12:00AM.
• Total shift is 37.5 hours per week.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

If you are interested to submit your resume for future opportunities, APPLY NOW!

The Driver Safety Administrator is responsible for the collection, entry, and tracking of data to measure compliance with in-cab camera related to safety rules and government regulations, in addition to Driver Safety administrative tasks, driver inquiries and communications across the company.

How You’ll Help

• Generate and distribute weekly and monthly trending reports.
• Monthly coaching log report (intervention report).
• Maintain and manage the Driver Safety SharePoint site.
• Maintain and manage PeopleNet for Driver Safety Group.
• Assist with analyzing regional and divisional accident trending.
• Daily updates of drivers on internal list: activations, deactivations, LOA, email, phone #, etc.
• Monitor the driver safety admin inbox: address incoming complaints, etc.
• Trending reports i.e.: monthly speed scatter report.
• Update driver safety policies, procedures, and orientation materials.
• Support driver safety staff with administrative tasks as required. 

Your Skills & Experience: 

• Post secondary education in office administration preferred.
• Training in MS Office, at minimum intermediate to advanced level Excel training.
• 2-3 years experience in an administrative role.
• Previous experience in the transportation or safety industry an asset.
• Must be proficient in Microsoft Office with exceptional Excel skills - creating formulas, organizing data, and formatting.
• Effective communication skills.
• Attention to detail and high level of accuracy.
• Sound planning, prioritization, and execution skills in order to meet deadlines and produce accurate reports.
• High level of integrity, confidentially, and accountability.
• Understanding of the root cause analysis process and identification of action items to address these cause to ensure minimal risk for the company and drivers.
• Strong work ethic and positive team attitude.

Hartland, NB

Requirements:

Languages: Candidates must have knowledge of the English Language 
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 7 months to less than 1 year 
Security and safety: Criminal record check, driver’s validity license check

Transportation information: Own transportation, and valid driver’s license
Work setting: Office building, cleaning service company, various locations, industrial facility or establishment, commercial building, and health care institution, facility, or clinic

Physical Requirements:

• The candidates should have attention to detail
• The candidates should be capable of bending, crouching, and kneeling as needed
• The candidates should be comfortable with a combination of sitting, standing, and walking

Other Requirements:

• The candidates should demonstrate dependability and exhibit flexibility in their approach
• The candidates should show initiative and be team players

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• • The candidates should be able to sweep, mop, wash, and polish floors, dust furniture, vacuum carpeting, area rugs, draperies, and upholstered furniture, and clean, disinfect, and polish kitchen and bathroom fixtures and appliances

• The candidates should be able to disinfect operating rooms and other areas, provide basic information on facilities, pick up debris, and empty trash containers
• The candidates should be able to wash windows, walls, and ceilings, and clean changing rooms and showers

Benefits:

• The candidates will get dental plan, health care plan, paramedical services coverage, vision care benefits, bonus, life insurance

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Job reference number, cover letter, and references attesting experience) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The Inside Sales Representative professional will be responsible for retention and churn reduction of assigned account base for The Day & Ross Transportation Group. Additionally for the acquisition of net new accounts for General Freight and lead generation across all divisions.

As an Inside Sales Representative you will be responsible to maintaining good relationships with internal and external contacts.  Pleasant, professional and confident demeanor on phone and in person.

How You'll Help:

• Extensive cold calling for net new customers and grow existing customer revenue. 
• Calling on inactive accounts to reactivate shipping with Day & Ross. 
• Manage day-to-day relationship of assigned customer base by developing a value-add relationship with key decision maker/buyer.
• Follow the Inside Sales process to achieve success. 
• Meet and exceed assigned sales goals.
• Provide prospects/accounts with the benefits, pricing, transit time and any other information needed to secure the business.
• Proactive thinker with the ability to correctly anticipate and identify customer needs, decisively solve problems, generate new ideas and implement plans to meet customer requirements.
• Capture of accurate and complete information in Salesforce CRM system. 
• Telephone skills and manners are essential to building strong relationships with existing customers in short time frame. 
• Maintain a sales focused mind-set while using tact, courtesy, and diplomacy to gain trust of prospects when cold calling to solicit business.
• Other related duties as may be required. 

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Two (2) years previous Transportation experience is preferred, various roles within transportation would be beneficial. A minimum of two (2) years cold call sales experience preferred with a proven track record of success with enthusiasm for cold-calling. 
  • Must be able to handle rejection and continue towards objectives with resiliency. 
• Must be goal oriented, self-driven to attain results regardless of the obstacles or circumstance.
• Exceptional verbal communication skills are essential. 
• Computer skills – MS products, Salesforce, AS400, web based programs.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in highly transactional environment.
• Able to work on an engaged sales team and make positive contributions. 
• Results oriented.

Hours: Monday - Friday 2pm - 10pm (Cover for 5pm -1am shift 2-3 weeks per year)

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts, and extend vacation coverage for dispatch

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Computer literate in Excel and Word
• Equipment knowledge is an asset
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skils to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Good communication skills
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships