All jobs within 50 km around Bedford Park-Nortown

Posting Period: 26-Aug-2024 to 21-Oct-2024

Location and Shift Information:

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence. CareTO is our brand for the culture change we are investing in for the City’s directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). Based on evidence-informed research, our goal is to improve the experiences of all those who live, work, volunteer, and visit.

To autonomously diagnose, order and interpret diagnostic tests, prescribe pharmaceuticals and perform procedures for residents in the Long-Term Care Homes and Services Division within their legislated scope of practice.

Major Responsibilities:

• Delivers primary health care to residents in the Long-Term Care Home in the management of acute and chronic medical conditions, therapeutic management, health promotion and disease/injury prevention in order to deliver comprehensive health services.
• Conducts focused health assessment using and adapting assessment tools and techniques based on resident needs.
• Completes health history into resident's situation, including physical, psychosocial, emotional, cultural and ethnic dimensions of health.
• Performs physical examination and identifies and interprets normal and abnormal findings.
• Orders diagnostic investigations, and interprets results using evidence-based clinical reasoning.
• Synthesizes health information using critical inquiry and clinical reasoning to formulate a diagnosis, health risks and states of health/illness.
• Communicates with residents about the health assessment findings and/or diagnosis, including outcomes and prognosis through the application of knowledge of pathophysiology, psychopathology, epidemiology, infectious diseases, behavioural sciences and family processes when making diagnoses and providing overall therapeutic management.
• Selects appropriate interventions from a range of non-pharmacological and pharmacological interventions to restore or maintain resident functional, physiological and mental stability to achieve optimal health.
• Promotes safe resident care by mitigating harm and addressing immediate risks for residents and others affected by adverse events and near misses.
• Participates with the Medical Director and other senior management staff in the development and implementation of evaluation processes and the identification of strategies to continually improve clinical outcomes and effectively manage risks.
• Collaborates with senior management in the Division and other community health services in initiatives for the development, implementation and evaluation of systems to promote continuity of resident care across the continuum.
• Ensures Accreditation Canada standards are evident in daily practice.
• Ensures resident files and health care records are properly maintained in compliance with applicable legislation and divisional expectations.
• Identifies, and collaborates with the Medical Director on, educational programs for the care team.

Key Qualifications:

1. Current registration with the College of Nurses of Ontario as a Registered Nurse in the Extended Class (Primary Health Care or Adult) and entitled to practise.
2. Experience as a Nurse Practitioner in long-term care, acute care, rehabilitation, continuing care or primary care.
3. Experience in long-term care, with providing empathetic/relational care for the elderly and those living in long-term care, and clinical work experience with frail older adults, critical care, and mental health as a Nurse Practitioner.
4. Certification in Geriatric Nursing from the Canadian Nursing Association or equivalent experience.

Must also have:

• Ability to incorporate knowledge of diversity, cultural safety and the determinants of health in the assessment, diagnosis and therapeutic management of residents and the evaluation of outcomes
• Ability to exercise independent judgment and to assess situations and problems efficiently and effectively
• Leadership skills, working well within an inter-professional team and ability to foster effective working relationships
• Ability to provide clinical supervision, education and mentoring for nursing students, medical students, and other learners, including residents/families
• Ability to develop and implement evaluation processes and identify strategies to improve clinical outcomes and manage risks
• Strong and effective verbal and written communication skills
• Ability to use computer software such as MS Office applications, email and web applications
• Ability to build and maintain effective relationships and partnerships with a diverse range of stakeholders as well as work effectively within multidisciplinary teams
• Ability to support the Toronto Public Service Values to ensure a culture that champions equity, diversity and respectful workplaces
• Ability to work shifts, evenings, weekends and holidays, as required
• Knowledge of relevant legislation and statutes, including, but not limited to, the Occupational Health and Safety Act and the Fixing Long-Term Care Act
• Good verbal and written communication skills with strong attention to detail
• Ability and willingness to provide a service that enhances the dignity and reflects the diversity of residents

Note: As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22)

Rogers Sports and Media is seeking a skilled CloudOps Engineer to architect and manage our AWS infrastructure. As a key player in delivering Canadian audiences a diverse content portfolio, from the thrilling Stanley Cup playoffs to the latest Bachelor episode, you'll be at the forefront of technology innovation. With a deep understanding of cloud technologies, automation, and security, you'll ensure our cloud environment supports our broadcast operations and aligns with our business goals.

What You'll Do:

• Design, implement, and manage scalable, reliable, and secure AWS environments.

• Utilize Infrastructure as Code (IaC) Terraform templates to automate provisioning and management.

• Implement monitoring, logging, and alerting using CloudWatch, Prometheus, Grafana, Loki, syslog-ng and Zabbix.

• Build and maintain CI/CD pipelines using Azure DevOps to deploy software.

• Collaborate with development teams to deploy and manage applications in the cloud and on-prem.

• Implement and maintain AWS infrastructure security practices, including IAM policies, VPC configurations, and security groups.

• Provide technical support, troubleshoot issues, and conduct root cause analysis to ensure the reliability and availability of services.

• Monitor and optimize AWS usage to manage and reduce costs.

• Work closely with Corporate CloudOps and Corporate Security teams to ensure compliance.

What You'll Bring:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• 5+ years of experience in CloudOps, DevOps, or a related field.

• Proven experience with AWS services (EC2, S3, Step Function, Lambda, etc.).

• Proficiency in scripting languages such as Python, Bash, or PowerShell.

• Understanding of Red Hat Enterprise Linux (RHEL) systems, including management and administration.

• Familiarity with containerization and orchestration tools like Docker and Kubernetes.

• Strong understanding of advanced networking concepts and utilizing AWS Direct Connects

• AWS Certified Solutions Architect - Associate (or other relevant certifications)

• Experience with relational databases like PostgreSQL.

• Experience with configuring and managing Nginx web servers.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced, dynamic environment.

• Ability to work independently and as part of a team.

• Experience in AWS Media Services would be an asset.

• Experience in Sports and/or Broadcast would be an asset.

• Experience in Microsoft Azure would be an asset.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 313073

#LI-CG1

The Senior Analyst Global Payroll and Compliance is responsible for supporting Payroll compliance projects and initiatives to ensure data accuracy and efficiency within SAP and regulatory requirements. This role collaborates with Payroll Operations, Payroll Controls, Total Rewards COE, IT&S/HR Support and other business areas to create future processes, document and manage all project related tasks and requirements. This role ensures all activities conducted are compliant with technical foundations, governing regulations, internal policies, procedures and completed in accordance with the Bank’s policies and procedures, standards, and regulations.

Is this role right for you? In this role you will: 

• Supports project execution of global expansion initiatives (Global HR Transformation), providing insights and ensuring payroll accuracy, efficiency and compliance

• Subject matter expert in Global Payroll and compliance as well as working knowledge of banking regulations, laws and policies

• Collaborates with Manager, Global Payroll and Compliance to evaluate and analyze existing payroll policies, procedures and processes to identify improvement/enhancement opportunities and implement solutions to address them

• Collaborates with Manager, Global Payroll and Compliance in SOX audit process, ensuring strong process controls are implemented and documentation is prepared and updated regularly for Financial and Regulatory processes. On an ongoing basis, ensure processes are reviewed regularly and enhanced where required.

• Conduct audits of business and compliance controls, including development and execution

• Ensure that compliance issues are appropriately logged, and remediated, ensuring the analysis, key themes, and/or root causes are identified, and impact are assessed.

• Analyze and build business requirements regarding the payroll system to align with established project requirements, and provides technical expertise and payroll systems support for SAP as required

• Holds self accountable for ensuring the accurate administration, remittance and reporting of payroll related activities in compliance with relevant employment standards and legislations 

• Seeks opportunities to improve/enhance payroll processes, provides insights and recommending solutions to Manager, Payroll and Compliance

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Manage ad- hoc projects as assigned by management or by the Sr leadership team.

• Embrace and drive change as required. Identify opportunities to improve efficiency and propose changes to the management.

• Building effective working relationships across the team and with various business lines and corporate functions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have the below: 

• Post-secondary Degree or Diploma in Accounting or Business or related field

• Experience with a large ERP payroll system such as SAP or PeopleSoft is an asset but not a must

• Payroll Designation from the National Payroll Institute – Completed or in progress

• Previous (4+ years) experience in payroll operations

• Intermediate to advance skills using Excel

• Experienced in Power BI, MS Projects, Visio

• Deep understanding and knowledge of Bank policies and procedures

• Strong knowledge of Organizational structure and complexity

• Strong understanding of payroll policies and processes

• Excellent interpersonal and communication skills

• Attentive to details and deadlines; ability to manage multiple priorities

• Strong analytical skills

• Good knowledge of regulatory requirements, with ability to adapt as requirements change

What's in it for you? 

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers 

• A rewarding career path with diverse opportunities for professional development 

• Internal training to support your growth and enhance your skills 

• An inclusive working environment that encourages creativity, curiosity, and celebrates success! 

We are seeking a Software Developer for the Canadian Digital Banking Engineering team.

Is this role right for you?

• Work closely with technical leads to build application as per design document.
• Create design documents into technical stories and technical tasks.
• Review and understand defect and make code changes to enhance the application.
• Compile and Deploy application to various environments.
• You will provide system analysis, object-oriented design / programming, technical documentation, and support for existing and new applications and systems.
• You will perform coding, unit testing, debugging, documenting, and implementing of applications and scripts.
• You will maintain, support, and enhance existing applications.
• You will participate in regular code reviews for release activities.
• You will participate in production issue analysis and perform root cause analysis for production issues and implementation issues.
   

Do you have the skills that will enable you to succeed in this role? 

• Bachelor’s degree in computer science, Engineering, or related discipline.
• Demonstrate good communication skills.
• Nice to have 3+ years of technical working experience in systems analysis, design, development, unit testing, and debugging.
• Excellent problem-solving skills and ability to review and design documents and create technical stories and tasks.
• Must have technical 3+ years of working experience with .NET/TFS/C#/API.
• Must be a system integration expert -i.e developing/maintaining services and components , external-internal API,s file transfers
• Must be Proficient in SQL & relational databases.
• You have working experience in the use of Bit Bucket, GIT, Gradle, Jira, Confluence, or similar tool(s) for building Continuous Integration/Continuous Delivery (CI/CD) pipelines.
• Technical working experience in an agile environment.
• Technical working knowledge of Web Services, XML/SOAP/REST Tools, or Integrated Development Environment (IDE)
• Nice to have - Knowledge of SSL and setup of secure handshake between applications.
• Nice to have - Working knowledge of SoapUI; Postman, WinSCP (Windows Secure Copy); PuTTY SCP (PSCP)
• Nice to have - Technical knowledge of Microsoft Azure Cloud or Google Cloud is an asset.
• Participate fully as a team member and contribute to a positive work environment that encourages productivity, professionalism, and teamwork.
• Contributes to an environment of continuous learning, including the sharing of experience and learning across team members, peers, Scotia partners, and management as appropriate.
• Participate in identifying personal development needs and pursue development/career opportunities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

#LI-Hybrid

We are looking for a qualified Software Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.
• Write well designed, testable, efficient code by using best software development practices.
• Gather and refine specifications and requirements based on technical needs.
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:
  • Providing contribution to design/review process
  • Monitoring/reviewing design during development phase.
• Ensure the timely and accurate completion of projects through:
  • Production/Input to an overall Project Plan, strategy, and implementation
  • Procedural documents completed to support user (guidelines, job aids. etc.)
  • Input provided to preparation and execution of testing.
  • Conducting post implementation measurement review of projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in Computer Science
• 5+ year experience in Java Springboot, developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.
• Previous experience in banking industry/financial services is preferred
• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), noSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)
• version control tools, like Git, Bitbucket
• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)
• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK
• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting
• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis
• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy
• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

09/19/2024

Address:

877 Lawrence Avenue East

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

The Director, Marketing Strategy and Operations will be a critical leader and team-member for Canada Marketing, and responsible for driving the planning process for Marketing. You will work closely with the CMO and the Canada Marketing leadership team to develop the Marketing Plan for Canada. It will be critical for you to drive alignment across Canada and with the Global marketing team. You will monitor and report on the execution of the marketing plan, including tracking of Marketing’s scorecard and key reporting events such as the monthly business review. The Director, Marketing Strategy and Operations will also manage Marketing’s Book of Work, which includes all marketing campaigns and initiative spend, as well as our support of key initiatives in the IT Book of Work.

Key Accountabilities:

Drive the planning process for Canada Marketing

• Lead the process to develop the Marketing Plan for Canada
• Drive alignment across Canada businesses and functions
• Align with Global Marketing
• Support the cascade and communication of the marketing plan
• Identify KPIs and set targets in support of the plan to establish Marketing’s scorecard

Monitor and report on execution of the marketing plan

• Track Marketing’s scorecard
• Identify across Marketing: what’s working, what is not working, and what we have learnt as we execute
• Support regular reporting, including the monthly business reviews

Manage the Book of Work for Marketing

• Includes: Marketing support and sponsorship of IT initiatives (within IT Book of Work) and Marketing’s Book of Work which cover our marketing campaign and initiative spend
• In partnership with the CMO and leadership team: prioritize, support approval process through Manulife’s Outcome Delivery Framework (ODF), and track progress against delivery

Qualifications:

• 5+ years of progressive experience; previous experience in strategy consulting considered an advantage
• Experience in formulating strategy, familiar with key principles of strategy development, ability to think conceptually and creatively regarding solutions and opportunities
• Experience in marketing; experience in digital marketing an asset
• Demonstrated ability to communicate complex concepts / results in a clear, concise, easy to understand manner (written and verbal)
• Strong investigative and critical thinking skills with the ability to perform critical analysis with limited oversight
• Demonstrated ability to work autonomously, with a variety of stakeholders, using sound, independent judgment, problem-solving and analytical skills
• Ability to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of managing multiple ongoing initiatives simultaneously
• Ability to consistently deliver high quality results (attention to detail) within tight deadlines
• Proven ability to interact / influence outside functional boundaries to achieve common goals
• Bachelor’s degree required (Master’s an asset)

Competencies:

• Influence and Persuasion – obtains buy-in from others, with or without authority
• Adaptability – adapts and supports integrated change (a change champion)
• Collaboration – builds beneficial networks to achieve collective business goals
• Solution Focused – focuses on results and leading / influencing a team to deliver solutions
• Compelling Communication – strong ability to communicate at all levels to stakeholders
• Executing with Excellence – delivers meaningful, sustainable results

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-hy

What you’ll do

We are seeking a results-oriented Data Science professional who can support retail, loyalty, and customer analytics. The primary focus of this position is to develop robust machine learning models, perform customer and program analytics, and develop analytical measurement frameworks. The Data Scientist will perform analytics in support of customer engagement, loyalty program optimization, and marketing program efficiency. Models, analytics, and insights developed will help achieve the strategic goals of our Retail organization.

• Develop a deep understanding of our Retail business, Loyalty and Credit Card Customers, and Marketing programs.

• Support the development of models and other analytics tools to increase customer engagement, marketing program efficiency, and loyalty program effectiveness.  

• Collaborate in cross-functional teams to generate models, insights, and measurement frameworks that improve business practices and generate measurable business value.

• Scope and structure data science projects while considering business needs and technical constraints.

• Perform advanced quantitative and statistical analysis of retail, customer and loyalty data to identify trends, patterns, and correlations which will be used in making critical business decisions that enhance business performance.

• Support the development of a robust measurement practice using the latest technologies and advancements in machine learning to provide timely insights.

• Establish Machine Learning/Deep Learning models to improve customer engagement and marketing program performance.

• Provide creative solutions, recommendations, and timely advice that align business needs with analytical/modelling concepts.

• Establish necessary data pipelines to deploy AI/ML solutions.

• Act as an active contributor to the analytics strategy within the Advanced Analytics team.

Key Relationships

• Peers within the Advanced Analytics and Modelling team

• Business Stakeholders throughout the retail organization.

What you bring

• M.S or PhD, preferably in Statistics/Math/Economics/Computer Science or a related quantitative discipline.

• 3+ years experience developing and implementing data science solutions for retail businesses, or loyalty programs.

• Proficiency in using industry standard programming languages, including Python, R, or SAS.

• 3+ years of experience querying and analyzing large datasets with tools such as SQL, Spark, etc.

• Demonstrated understanding of statistical techniques to programmatically select (and justify) the right approach given specific business problems and data/technology constraints.

• Familiarity with cloud-based data structures including tools to extract, manipulate and transform data within the cloud. Experience with Databricks and Azure Synapse is an asset.

• 3+ years interpreting, synthesizing, and presenting complex models and analysis to business partners.

• Excellent oral and written communication skills, with the ability to communicate both technical and business concepts, as well as strong presentation skills.

• Demonstrated confidence and clear presentation style.

Hybrid

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

#LI-GM1

• Posting Period: 04-Sept-2024 to 18-Sept-2024 
   

Major Responsibilities:

Reporting to the Supervisor of Purchasing, the Coordinator Contract Administration, coordinates and assists to prepare and co-ordinate documents and specifications for operational and capital projects.  Including tendering, awarding, execution and financial administration of the Toronto Shelter and Support Services Division and will administer the coordination of contracts through the competitive process, tendering for various City Divisions and its agencies.

• Coordinates the preparation of documents and specifications including REOI's, RFP's, RFQ and associated contracts for operational and capital projects for Toronto Shelter and Support Services Division
• Provides support to Project Managers to review and comment on documents in relation to the scope, contract administration & payments responsibilities ensuring compliance to Municipal Policies & Procedures
• Liaise with Purchasing and Materials Management Division; and client divisions regarding the competitive process, award and execution of contract documents
• Completes competitive process documents to initiate sourcing request through ARIBA including all specifications drawings and stipulates requirements.
• Liaise with legal the complete execution of legal documents related to contracts.
• Evaluate quotation submissions and proposals and make recommendation regarding selections of supplier for goods and services requested.
• Coordinates award process for Operational and Capital projects with Purchasing & Materials Management Division and other City divisions where applicable
• Tracks, reports and monitors all spending activities related to contracts (tracks project milestones, initiates closing contracts, renewals etc.)
• Monitors divisional compliance with City, Provincial and Federal purchasing regulations and requirements.

Key Qualifications

1. Considerable experience with contract administration support including RFP's, RFQ's, bid evaluations, contract awards, service agreements, and non-competitive procurement processess.
2. Experience in processing vendor invoices and tracking payments 
3. Considerable experience with accounting and procurement software (Financial Modules of SAP, ARIBA, Microsoft Excel)

Must also have:

• Advanced knowledge of public procurement guidelines and requirements.
• Experience in performing public procurement sourcing initiatives
• Knowledge of Toronto Municipal Code Chapter 71, Financial Control, and Toronto Municipal Code Chapter 195, Purchasing By-laws, including Fair Wage, WSIB and Occupational Health and Safety policies, Human Rights Code 
• Ability to plan, prioritize, organize assignments and work with minimal supervision
• Ability to work and communicate effectively with colleagues, provincial officials, consultants, solicitors and other internal and external clients
• Ability to run reports in SAP, analyze the data and manipulate the information using spreadsheet software
• Experience with contract awards and preparation or execution of contract agreements.
• Experience with processing and reconciliation of vendor invoices, tracking payments, project cost accounting and control and recoverable.
• Highly developed interpersonal and conflict resolution skills
• Well-developed written and oral communication skills with the ability to communicate at all organizational levels
• Ability in working as a part of a team
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces
• Sound judgement in public and personal relations
• Ability to investigate complaints from suppliers and mediate disputes or discrepancies regarding the delivery of goods/services ensuring contract obligations are met
• Knowledge of municipal and interrelated government legislation, policies and procedures

Posting Period: 03-Sep-2024 to 17-Sep-2024

Job Description

Customer Care only / Customer Care Support only

Job Summary:

To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties.

Major Responsibilities: 

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Responds to enquiries from staff, elected officials and the general public, and investigates such enquires expeditiously. Exercises tact and professionalism when attending public and private meetings with elected officials and the public.
• Ensures the appropriate customer service systems, processes and structures are in place to support the unit.
• Tests and signs off on all related system improvements, enhancements and modifications prior to implementation, identifies system problems and provides detailed recommendations for system improvements, enhancements and/or modifications.
• Develops, implements and maintains operating policies, procedures and guidelines for the Unit and ensures the clarification and proper administration of the same.
• Builds and maintains optimum working relationships with external bodies including other levels of government, other municipalities, other City of Toronto divisions, agencies, boards and commissions.
• Responds to inquiries escalated beyond the scope of front line staff ensuring a prompt, courteous reply including appropriate action and follow up. Report any concerns, complaints or conflict of interest issues where necessary.
• Prepares briefing notes and other documentation regarding customer service issues.
• Develops and implements new innovative client services and recommends effective and efficient means of providing service.
• Ensures efficient, courteous service is provided to the public through personal, written and oral contact.
• Initiates, develops and recommends innovative, leading edge customer service and program policies to guide service delivery and water efficiency among all Toronto Water's customers.
• Participates in the development and implementation of operational policies, program practices, key performance measures and recommends changes to support unit's function and improve efficiency and effectiveness of service delivery; make major changes in overall business practices based on long term needs.
• Works with the Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets.
• Reviews information captured in field studies, customer surveys management and technical systems and other sources in order to improve operational performance by analyzing data, setting standards and goals to meet objectives.
• Reviews the quality of work completed on a regular basis to ensure that it meets auditing requirements and customer service standards.
• Assesses particular complaints/complexities within individual case files to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the City.
• Represents Toronto Water and assigned programs while directly communicating and providing outreach functions to reach target water user audiences to promote, educate and train them on water efficiency and downspout equipment, policies, practices and program information.
• Assesses the potential impact of changes on the organization with respect to new and emerging issues, trends, practices and directions in the business and industry marketplace affecting Toronto Water.
• Researches and develops terms of reference, technical specifications, tender documentations, proposals and technical reports and prepares recommendations related to unit’s various customer requests/programs.
• Represents Division through participation on various working groups, task forces and special teams.
• Oversees Toronto Water’s public education and community outreach programs  and coordinates Toronto Water's presence at environment and community events for express purpose of educating participants on Division's programs and services.
• Develops and contributes to digital, educational and communications materials.
• Develops forms and records to document program activities, ensuring use of appropriate and effective communication tools and techniques to align with diverse demographics of audience and intended use of material.
• Researches and selects appropriate fixtures and equipment requirements for unit's assets (e.g. water trailer) and rebate eligibility (e.g. Capacity Buyback incentives for equipment).
• Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
• Liaises with stakeholders and other municipalities to co-ordinate similar activities, including the sharing of findings and information.
• Implements customer service strategies to ensure services provided meet City service standards.
• Conducts on-site water investigations and assist in trouble shooting of ongoing issues with customers.
• Represents the City of Toronto on various committees involved in the development and promotion of water efficiency and participates in municipal, provincial and national studies and hearings on water and environmental issues to provide input and comments.
• Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy.
• Develops and oversees client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations.
• Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers. 

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

1. Post-secondary education in a discipline pertinent to the job function, a technical or business degree preferred or related job experience.
2. Experience with supervising a mid-to-large size municipal customer service programs, preferably with technical elements.
3. Experience in the water and wastewater field or other pertinent utility, legislation and municipal programs and services
4. An understanding of the technical and operational issues facing water utilities.
5. Proficiency in various competencies related to the position, including highly developed interpersonal skills, human relations skills, communication, written and oral negotiation skills, with the ability to interact and communicate effectively with all levels of the organization
6. Considerable experience with coaching and training front line customer service and technical staff for high performance.
7. Management of customer service delivery within prescribed service standard levels.
8. Experience with issue management, including customer complaint handling.
9. Experience with developing policies and procedures for internal staff
10. Experience with identifying customers, understanding their needs and maintaining responsive program delivery (i.e. using key performance indicators to monitor service standards and enhance service delivery)
11. Experience in preparing/reviewing budgets and expenditure controls, including cost-benefit analysis
12. Experience in procurement and contract management of external technical services.
13. Ability to forge solid internal and external relationships/partnerships with various stakeholders
14. Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation
15. An ability to communicate effectively, both orally and in writing, to a wide variety of audiences (including senior management, employees, media, the public, elected officials and external agencies)
16. Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to City council, senior/executive management and the public

Salary: $3,605.15 - $4,748.04 bi-weekly,  wage grade 6.5