All jobs within 400 km around Bells Corners

 WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing required. 
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated    
• Additional vacancies may occur during the competition process. 
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewall, load balancer, remote access, web proxy server will drive your success as a Senior Technical Support Specialist 1 within the City of Toronto.
 

Reporting to Manager of Network Services, you will participate in safeguarding, implementing, administering, and optimizing the City’s WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.
 

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

Major Responsibilities:

Your primary responsibilities as a Senior Technical Support Specialist 1 will be varied. Working as part of a team, you will:

• Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.

• Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

• Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.

• Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.

• Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.

• Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.

• Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.

• Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.

• Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it's potential impact on enterprise systems and users.

• Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.

• Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.

• Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.

• Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.

• Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.

• Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.

Key Qualifications:

Your application for the role of Senior Technical Support Specialist 1 should describe your qualifications as they relate to:

1. Post-secondary degree or diploma in Computer Science and a recognized certification such as CCNP, CCIE, FCP, FCSS or an approved equivalent.

2. Extensive experience working with large enterprise clustered high-availability firewalls and load balancer, including Checkpoint/Fortinet firewalls, F5 LTM/APM/GTM, and Secure Web Proxy Gateways.

3. Extensive experience in building clustered enterprise Data Center using Cisco ACI.

4. Considerable experience with intrusion detection and vulnerability assessment in perimeter network.

5. Experience planning, designing, and implementing network technology using SDWAN in a highly complex Cisco network infrastructure.

6. Experience in Network Access Control (NAC) with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.

7. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle.

8. Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.

9. System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.

As a Registered Practical Nurse, you will be working with homeless clients providing support to clients with complex physical and mental health and addiction issues. This position:

• Provides nursing care and develops and modifies care plans for residents/clients. Attends team meetings.
• Observes, monitors and evaluates condition of clients/residents. Reports vital signs, injuries, and general physical and emotional condition. Attends to critical incidents involving clients.
• Measures and records blood pressure, temperature, respirations, pulse, and weight using equipment, such as blood pressure cuff.
• Prepares and administers prescribed medications and treatments, i.e. eye drops and application of ointments & creams. Administers insulin injections. Records quantities administered.
• Informs residents/clients about medications and side effects.
• Ensures that medication supplies meet designated inventories. Orders medication and medical/nursing supplies. Checks orders. Packages labels, and stores medication and medical supplies.
• Prepares and applies clean dressings and bandages. Cleans wounds and lesions, and replaces bandages. Removes stitches and clips.
• Respond to medical emergency and renders first aid including but not limited to CPR, overdose interventions, etc.
• Orients new residents/clients and staff and familiarizes them with surroundings. Notifies departments and individuals of admittance. Records and secures personal valuables.
• Prepares resident for transfer or departure, including organization of personal belongings, contacting of appropriate organization (hospital, coroner's office, etc.), and completion of required documentation.
• Schedules appointments with hospitals, clinics, diagnostic services, and health specialists by telephone, arranging for transportation and/or escort. Ensures results/hospital records are available to client.
• Provides personal care for residents/clients, i.e. hygiene, bathing, dressing and undressing, toileting, ambulation, and transferring using applicable electric/hydraulic/manual equipment and lifting devices.
• Assists residents/clients with proper exercise and ambulation techniques to support rehabilitative and activation programs.
• Prepares and maintains documentation i.e. charts, records, and incident reports.
• Accompanies physician on rounds, providing information on resident/client general condition and progress, and assisting in examinations, e.g., positioning, dressing and undressing residents/clients.
• Instructs resident/client and family in planning care; offers emotional support; answers questions from resident/client and family. Maintains personal care records.
• Orders office supplies, checks orders and stocks shelves.
• Assists in the operation of weekly clinics in Hostels, including booking of appointments and organizing client files.
• Obtains admission history with clients regarding medical history, immunizations, etc.
• Educates clients and emphasizes important health and medical information.
• Refers and advocates with community agencies regarding health and social services. Assists with the organization and implementation of TB screening clinics. Conducts and reads TB skin tests and follows up positive reactors. Maintains records.
• Administers TB medication and monitors for side effects.
• Investigates persons who are on medical surveillance or treatment for latent TB.
• Inspects physicians' offices to ensure proper storage and handling of vaccines.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Must be registered and in good standing order as a Registered Practical Nurse with the College of Nurses of Ontario.
2. Diploma from a recognized college or school of nursing.
3. Experience in addressing complex client care needs for marginalized and homeless populations in a community, shelter or hospital setting (e.g. underlying physical and mental health, and addiction).
4. Current First Aid and CPR Certificate.

You must also have:

• Working knowledge / expertise with homeless population, harm reduction and addiction, would be an asset.
• Ability to provide nursing care to less complex ambulant and non-ambulant residents and clients with predictable outcomes and a focus on restorative, health promotion and palliation. Ability to organize and complete daily work activities and provide work direction to staff members, as assigned in order to complete assignments.
• Sensitivity, empathy, and understanding of resident/client behaviour and needs.
• Excellent verbal and written communication skills.
• Ability to work in a cooperative manner with other staff members as a member of a nursing team. Knowledge of restorative and health promotion interventions in order to contribute to the development and maintenance of care plans.
• Knowledge of dementia and mental health diseases in order to provide care and direction that supports the Hostel Services philosophy of resident care and standards of nursing practices.
• Physically capable of lifting, turning and transferring residents manually.
• Must be willing to participate in in-service education programs.
• Ability to deliver nursing care consistent with the standards of the College of Nurses, Ministry of Health and Long Term Care Program and applicable legislation and regulation.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.

SHIFT INFORMATION: For all programs in the Toronto Shelter and Support Services Division, which operate 24 hours a day / seven days a week, part-time employees are expected to be available to work all shifts (days, afternoons, overnights, weekends and holiday shifts) four (4) separate days a week, of which two (2) days must include Saturdays & Sundays. Hours of work will be determined based on operational needs.

Police Reference Check (PRC) Requirements: All successful candidates will be required to provide a current Vulnerable Sector Police Reference Check as a condition of employment for this position. A Police Reference Check program brochure is available at http://www.toronto.ca/housing/employment.htm

Notes

• Employees from the three (3) Local 79 part-time bargaining units will be given priority consideration over external applicants.
• Transfer requests from part-time employees will not be accepted as part of this job posting process. Employees wishing a transfer in accordance with their collective agreement, must submit a transfer request prior to the job being posted in order to be considered.
• If selected, the successful candidate will be reassigned to this part-time position and bargaining unit.
• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• Work location reflects what is known at the time of posting.
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.

The Maintenance Team Leader is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities.  The Maintenance Team Leader is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection.  In addition to people leadership responsibilities, the Maintenance Team Leader also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Leads a team of individual contributors
• Assigns, prioritizes and monitors work progress
• Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements
• Guides, coaches and trains direct reports
• Provides input for performance review

Leads the delivery of as well as performs the following:

• Oversees and monitors the activities and performance of Technicians within assigned facility.  Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection
• Oversees the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements
• Oversees and performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.  Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair
• Oversees and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Oversees and maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
• Oversees and responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Oversees the maintenance of as well as maintains work order records within service management maintenance database.  Initiates documents to obtain formal approval of work required
• Coordinates and assists in the implementation of preventative maintenance program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained
• Coordinates and participates in facility-related projects
• Oversees and maintains all assigned tools and arranges for repair and replacement where required.  Submits all expenditures on a timely basis
• Provides, participates and supports training, safety meetings, operational meetings, toolbox talks, etc.
• Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered
• Other duties as assigned

Work Requirements

• Must be available to be on-call and respond to emergencies
• Must be willing to wear personal protective equipment

KNOWLEDGE AND SKILLS

• 5 years of facility operations and maintenance work experience
• Previous people leadership experience, preferred
• High school diploma plus trades training and certification
• Ability to lead a team of individuals
• Highly advanced ability to adhere to processes and practices relating to facility operations and maintenance
• Highly advanced ability to maintain and repair building mechanical and electrical equipment and systems
• Highly advanced building mechanical and electrical equipment and system troubleshooting and resolution skills
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a high level of environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Licenses and/or Professional Accreditation

One or more of the following would be an asset:

• Journeyman level Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license
• Power Engineering 3rd Class or 4th Class
• Building Operator Certification
• Gasfitter I or II
• Systems Maintenance Administration Certification

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.

The General Repair Technician I - Static is an entry level position, mainly responsible for assisting other technicians, performing maintenance, routine and on-demand services on grounds and non-technical facility components (i.e. walls, floors, etc.).  The Technician I is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility and facility non-technical component monitoring and inspection.
• Provides observations about facility, grounds and non-technical component conditions and deficiencies, and provides suggestions for enhancements and repair.
• Monitors assigned facility by conducting facility walkthroughs, grounds, facility non-technical component monitoring and inspection
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems.
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
• Initiates documents to obtain formal approval of work required.
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis
• Other duties as assigned

KNOWLEDGE & SKILLS

• High School Diploma or equivalent
• Up to 1 year of facility operations and maintenance work experience
• Ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain facility groups and non-technical facility component
• Ability to provide observation about facility conditions and deficiencies, and to provide suggestions for enhancements
• Ability to research, learn and gain greater proficiency in applying the following on-the-job—fire, life, safety and building codes and standards
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must be willing to wear personal protective equipment.
• Must meet enhanced security clearance requirements

Licenses and/or Professional Accreditation

• Demonstrates an interest in enrolling and completing a trades certification or license, or may be enrolled to complete a trades certification or license

The Customer Success Manager acts as the primary contact within the BGIS SCS Team to ensure that all aspects of internal BGIS procedures are prepared in a comprehensive, consistent and thorough manner so they meet all client service level agreements and KPI’s while ensuring that all internal BGIS Team Members are fully aware and have the resources for completion. The incumbent is also the primary representative for day-to-day contact with the client for performance of the contract and in the development of proposals and delivery for potential clients. 

KEY DUTIES & RESPONSIBILITIES

Account Management

• Understands clients’ objectives, business drivers and needs in order to optimize the value delivered to the client.
• Schedule and manage all quarterly business reviews (QBR) with Internal Business Unit (IBU) client teams, with specific focus on meeting all service level agreements (SLA).
• Update and generate monthly and quarterly client reports in accordance with established timelines, participate in Monthly and Quarterly Business Reviews. 
• Work closely with Regional Directors to ensure adoption of productivity increasing technologies 
• Work directly with clients and provide required support to BGIS SCS Regional Directors to ensure all issues including escalations are handled quickly and efficiently.
• Collaborate with internal BGIS Operational Leaders to ensure client KPI’s are being reached and that cleaners are meeting & exceeding client expectations.
• Work with internal BGIS SCS operations and client account teams to Develop and execute plans to drive business growth and maximize profitability 
• Streamline and optimize business processes to improve efficiency and effectiveness.
• Implement and maintain effective inventory control policies and procedures.
• Collaborate with purchasing and procurement teams to place orders based on inventory requirements.
• Take a pan account view to Implement best practices and continuous improvement initiatives
• Utilize Power BI to create visually compelling and interactive dashboards and reports.

KNOWLEDGE & SKILLS

• University Degree, with 5 – 10 years equivalent work experience in an environment with similar accountabilities.
• Industry experience in IFM, Service Management, Customer Advocacy & Sales or Sales Administration & Management
• Proficiency in Systems both Client & Technical Services operating platforms
• Strong proficiency in Power BI
• Data collection and reporting experience
• Technical & financial business acumen for proposal and report development
• Demonstration experience developing and confidently presenting to clients
• Superior skills MS Office with a focus on Excel & Power Point 
• Strong communications skills, both written and verbal
• Negotiation skills
• Limited travel required based on client footprint and needs

Overview