327 Jobs Found

Cleaning man/woman Full-time Job

Transport Gaston Nadeau Inc.

Hospitality   Sainte-Catherine
Job Details

Overview

Languages

French

Education

  • No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

 Work must be completed at the physical location. There is no option to work remotely.

Benefits

Financial benefits

  • Group insurance benefits
  • Life insurance

Other benefits

  • Travel insurance

 

How to apply

By email

[email protected]

By phone

 

450-889-7237 extension 239 Between 08:30 a.m. and 04:30 p.m.

Cleaning man/woman

Transport Gaston Nadeau Inc.
Sainte-Catherine - 38.04km
  Hospitality Full-time
  18  -  20
Overview Languages French Education No degree, certificate or diploma Experience 7 months to less than 1 year On site  Work must be completed at the physical location. There is no...
Learn More
Nov 5th, 2024 at 14:48

Security Manager Full-time Job

Coca-Cola Canada Bottling Limited

Security & Safety   L'Assomption
Job Details

The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the VP, Legal, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

  • Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
  • Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
  • Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
  • Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
  • Recommend and implements security solutions based on analysis of issues and implications for the business;
  • Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions; 
  • Identify emerging security issues and trends to inform decision-making;
  • Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
  • Conduct thorough, unbiased and timely investigations, including review of CCTV;
  • Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
  • Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
  • Liaise with external investigative units as required in order to ensure a full investigation is conducted;
  • Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
  • Conducs independent analysis and assessment to resolve security issues;
  • Respond to and assists in the management of crisis situations.
  • Responds and provide support for urgent/emergency situations after normal business hours.

Qualifications

  • At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
  • Bilingual in spoken and written English and French;
  • Experience with implementation, operation and support of electronic access control and surveillance systems;
  • Strong knowledge of investigative practices, methods and enforcement strategies;
  • Familiar with the protocols for collecting, handling, and passing on evidence;
  • Experience in employee and labour relations;
  • Experience in contingency measures and procedures;
  • Experience in presenting or delivering presentations and training programs;
  • Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
  • Ability to handle multiple projects and assignments concurrently;
  • Ability to handle sensitive information while maintaining confidentiality;
  • Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
  • Ability to effectively present and communicate findings;
  • Strong critical thinking and problem-solving skills;
  • Independent, inquisitive and open-minded;
  • Solid time-management skills;
  • Ability to show initiative, good judgment and resourcefulness;
  • Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
  • Member in good standing of ASIS and CANASA preferred.

Security Manager

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Security & Safety Full-time
The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assi...
Learn More
Sep 3rd, 2024 at 14:08

Driver Merchandiser Full-time Job

Coca-Cola Canada Bottling Limited

Transportation & Logistics   L'Assomption
Job Details

Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.

Responsibilities

  • Shift: AM, PM or overnight
  • Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
  • Check accuracy and stability of truck load
  • Follow all Coke Canada Bottling and Store policies regarding equipment and safety
  • Maintain professional relationships with co-workers and customers.
  • Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
  • Merchandising product into customer location as needed
  • Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
  • Collect company property
  • Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
  • Maintain professional relationships with co-workers and customers

Qualifications

  • Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
  • One (1) plus year of commercial driving experience
  • One to three years of general work experience
  • Local delivery experience preferred
  • Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance

Driver Merchandiser

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Transportation & Logistics Full-time
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short h...
Learn More
Aug 22nd, 2024 at 14:26

Driver Merchandiser Full-time Job

Coca-Cola Canada Bottling Limited

Transportation & Logistics   L'Assomption
Job Details

Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.

Responsibilities

  • Shift: AM, PM or overnight
  • Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
  • Check accuracy and stability of truck load
  • Follow all Coke Canada Bottling and Store policies regarding equipment and safety
  • Maintain professional relationships with co-workers and customers.
  • Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
  • Merchandising product into customer location as needed
  • Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
  • Collect company property
  • Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
  • Maintain professional relationships with co-workers and customers

Qualifications

  • Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
  • One (1) plus year of commercial driving experience
  • One to three years of general work experience
  • Local delivery experience preferred
  • Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance

Driver Merchandiser

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Transportation & Logistics Full-time
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short h...
Learn More
Jul 26th, 2024 at 16:34

Talent Acquisition Business Partner Full-time Job

Coca-Cola Canada Bottling Limited

Human Resources   L'Assomption
Job Details

Coke Canada Bottling Talent Acquisition Business Partners focus on delivering a value-added service partnering with business leaders across the Eastern operations and will be based out of the L'assomption facility. You will partner with business leaders to build TA programs and plans as well as, supporting the full recruitment cycle for non-union and union field sales, drivers and operational roles. This is a great opportunity for an individual who is passionate and experienced in Talent Acquisition to support projects and initiatives, establishing TA best practices and standards at Coke Canada.


You will be supporting the high-volume recruitment of non-union and union field operations, sales and other operational roles. This is the perfect opportunity to develop your career in Talent Acquisition and be a part of exciting projects and initiatives establishing TA best practices and standards at Coke Canada.
 

Responsibilities

  • Full cycle Talent Acquisition support for high volume and salaried Field operational roles
  • Partner with HR and business leaders to develop high volume seasonal Talent Acquisition strategy and plans based on hiring trends and workforce planning objectives
  • Conduct in depth intake meetings; understand objectives on recruitment delivery, regional challenges, job requirements, attraction strategies, screening and assessing criteria and recruitment cycle process
  • Develop a Talent Acquisition events and social media calendar and execute on plan
  • Support National Talent Acquisition projects and improvements opportunities
  • Act as a TA ambassador building the talent brand through social media, targeted advertising, events and school partnerships
  • Leverage Talent Acquisition reporting and scorecards to monitor progress & ensure delivery on objectives and review progress reports with business leaders as required
  • Adhere to recruitment processes, service levels and system usage standards

Qualifications

  • Completion of bachelor’s University Degree or relevant Diploma
  • Minimum 3 years’ recruiting experience with a proven track record of high volume
  • Preferred experience in unionized environment
  • Strong candidate assessment abilities to identify quality hires
  • Proficient with Microsoft packages MS Excel, PowerPoint, applicant tracking systems and LinkedIn and Indeed Sourcing
  • Demonstrates strong interpersonal and influencing skills, results driven, high performing, collaborative, shows initiative, proactive, encourages building key relationships

Talent Acquisition Business Partner

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Human Resources Full-time
Coke Canada Bottling Talent Acquisition Business Partners focus on delivering a value-added service partnering with business leaders across the Eastern operations and will be based...
Learn More
Jul 25th, 2024 at 16:17

Security Manager Full-time Job

Coca-Cola Canada Bottling Limited

Security & Safety   L'Assomption
Job Details

The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the VP, Legal, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

  • Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
  • Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
  • Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
  • Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
  • Recommend and implements security solutions based on analysis of issues and implications for the business;
  • Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions; 
  • Identify emerging security issues and trends to inform decision-making;
  • Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
  • Conduct thorough, unbiased and timely investigations, including review of CCTV;
  • Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
  • Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
  • Liaise with external investigative units as required in order to ensure a full investigation is conducted;
  • Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
  • Conducs independent analysis and assessment to resolve security issues;
  • Respond to and assists in the management of crisis situations.
  • Responds and provide support for urgent/emergency situations after normal business hours.

Qualifications

  • At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
  • Bilingual in spoken and written English and French;
  • Experience with implementation, operation and support of electronic access control and surveillance systems;
  • Strong knowledge of investigative practices, methods and enforcement strategies;
  • Familiar with the protocols for collecting, handling, and passing on evidence;
  • Experience in employee and labour relations;
  • Experience in contingency measures and procedures;
  • Experience in presenting or delivering presentations and training programs;
  • Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
  • Ability to handle multiple projects and assignments concurrently;
  • Ability to handle sensitive information while maintaining confidentiality;
  • Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
  • Ability to effectively present and communicate findings;
  • Strong critical thinking and problem-solving skills;
  • Independent, inquisitive and open-minded;
  • Solid time-management skills;
  • Ability to show initiative, good judgment and resourcefulness;
  • Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
  • Member in good standing of ASIS and CANASA preferred.

Security Manager

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Security & Safety Full-time
The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assi...
Learn More
Jul 5th, 2024 at 10:08

Driver Merchandiser Full-time Job

Coca-Cola Canada Bottling Limited

Transportation & Logistics   L'Assomption
Job Details

Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.

Responsibilities

  • Shift: AM, PM or overnight
  • Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
  • Check accuracy and stability of truck load
  • Follow all Coke Canada Bottling and Store policies regarding equipment and safety
  • Maintain professional relationships with co-workers and customers.
  • Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
  • Merchandising product into customer location as needed
  • Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
  • Collect company property
  • Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
  • Maintain professional relationships with co-workers and customers

Qualifications

  • Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
  • One (1) plus year of commercial driving experience
  • One to three years of general work experience
  • Local delivery experience preferred
  • Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance
  •  

Driver Merchandiser

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Transportation & Logistics Full-time
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short h...
Learn More
Jun 25th, 2024 at 17:43

Bilingual Security Full-time Job

Coca-Cola Canada Bottling Limited

Security & Safety   L'Assomption
Job Details

About This Opportunity

The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the Director, operations, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security. 

Responsibilities

  • Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
  • Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
  • Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
  • Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
  • Recommend and implements security solutions based on analysis of issues and implications for the business;
  • Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions; 
  • Identify emerging security issues and trends to inform decision-making;
  • Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
  • Conduct thorough, unbiased and timely investigations, including review of CCTV;
  • Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
  • Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
  • Liaise with external investigative units as required in order to ensure a full investigation is conducted;
  • Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
  • Conducs independent analysis and assessment to resolve security issues;
  • Respond to and assists in the management of crisis situations.
  • Responds and provide support for urgent/emergency situations after normal business hours.

Qualifications

  • At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
  • Bilingual in spoken and written English and French;
  • Experience with implementation, operation and support of electronic access control and surveillance systems;
  • Strong knowledge of investigative practices, methods and enforcement strategies;
  • Familiar with the protocols for collecting, handling, and passing on evidence;
  • Experience in employee and labour relations;
  • Experience in contingency measures and procedures;
  • Experience in presenting or delivering presentations and training programs;
  • Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
  • Ability to handle multiple projects and assignments concurrently;
  • Ability to handle sensitive information while maintaining confidentiality;
  • Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
  • Ability to effectively present and communicate findings;
  • Strong critical thinking and problem-solving skills;
  • Independent, inquisitive and open-minded;
  • Solid time-management skills;
  • Ability to show initiative, good judgment and resourcefulness;
  • Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
  • Member in good standing of ASIS and CANASA preferred.

Bilingual Security

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Security & Safety Full-time
About This Opportunity The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining con...
Learn More
May 17th, 2024 at 13:08

Coordinator, Human Resources Full-time Job

Coca-Cola Canada Bottling Limited

Human Resources   L'Assomption
Job Details

About This Opportunity

The Human Resources Coordinator role is critical to the success of our HR and Talent Acquisition Operations.  You will establish optimized operations & best practices to support our teams in Eastern Canada. 

If you’re interested in developing your career in Human Resources space and thrive in a fast-paced environment, this opportunity is for you!
 

Responsibilities

  • Work closely with local HR management team to proactively respond to any labour-related issues
  • Support the HRBP in the execution of the HR cycle with non-unionized employees and unionized employees
  • Provide TA operational/system support throughout the recruitment cycle: 
    •     Manage high volume hourly and salaried offer administration 
    •     Job posting management support, quality assurance & trouble shooting on internal and external job boards
    •     Support with interview coordination and scheduling (MS Outlook & MS Teams) 
    •     Support new hire set up & day 1 onboarding coordination
    •     Manage the talent acquisition inbox by responding to inquiries and escalating issues where needed
  • Ensure the hiring, development and engagement of a diverse employee base within the organization
  • Leverage tools, knowledge and information sources to identify business trends and ensure that appropriate solutions are put in place to support the business
  • Support TA reporting & distribution
  • Oversee communication standards, templates & systems emails 

Qualifications

  • Bachelors in Human Resources Management and/or Labour Relations
  • Solid critical thinking, agility and customer centric interpersonal skills
  • Bilingual in French and English is mandatory
  • Minimum 1 year of HR/Recruitment Coordination preferred
  • Proficient in MS Office suite - Microsoft Excel and PowerPoint presentations required
  • Previous SuccessFactors or large HR systems experience preferred


About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Coordinator, Human Resources

Coca-Cola Canada Bottling Limited
L'Assomption - 38.7km
  Human Resources Full-time
About This Opportunity The Human Resources Coordinator role is critical to the success of our HR and Talent Acquisition Operations.  You will establish optimized operations & b...
Learn More
Mar 22nd, 2024 at 09:08

Security Guard Full-time Job

Canada Post

Security & Safety   Beauharnois
Job Details

We are currently looking for security agents to join our security team at a date center in Beauharnois!

Work Schedule

      • Monday to Friday, from 00h00 (midnight) to 8h00 

      •Permanent part-time position (24 hours per week)

  • Possibility to work additional shifts on call

 

Responsibilities

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
  • Controls access to client site or facility through the admittance process.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
  • Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Job Requirements

  • Valid Security Guard License (BSP)
  • Valid First Aid Certificate (CPR)
  • Valid ASP card
  • Valid driver's license and access to a vehicle 
  • Bilingual - French and English 
  • Computer skills
  • Good physical condition for surveillance rounds

#AF-Quebec

Security Guard

Canada Post
Beauharnois - 40.04km
  Security & Safety Full-time
We are currently looking for security agents to join our security team at a date center in Beauharnois! Work Schedule       • Monday to Friday, from 00h00 (midnight) to 8h00       ...
Learn More
Jun 21st, 2024 at 16:08

Retail Sales Associate Part-time Job

Bell Canada

Sales & Retail   Brossard
Job Details

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 

Responsibilities / Job Description

Bring your personality to the job
• You love helping people find the products that will make their lives better 
• You’re passionate about new technology and ready to explain it to anyone, from an expert to a novice
• You thrive in a fast-paced environment and have a flexible schedule
• Experience in Retail Sales, Customer Service or Hospitality is a definite asset
• At Bell, we don’t just accept difference—we celebrate it!
Get benefits and build a career path 
• We recognize your hard work through incentives, rewards, and employee discounts on services
• Full benefits package for full-time and part-time employees
• Online and in-class training to develop your skills, along with opportunities for career growth and promotions
• We also provide a flexible schedule that offers Full and Part Time hours 
Build great customer experiences that keep customers coming back to our stores 
• Be able to build a connection with customers to find the right products and services for them
• Provide a great experience and build loyalty with every customer, every day
• Enjoy the challenge of hitting sales targets
• Be excited to learn about new technology and services

#EmployeeReferralProgram

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Retail Stores 
Job Status: Regular - Part time 
Job Location: Canada : Quebec : Brossard 
Work Arrangement: [[externalWorkArrangement]]

Application Deadline: 01/13/2025

Retail Sales Associate

Bell Canada
Brossard - 40.22km
  Sales & Retail Part-time
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, covera...
Learn More
Dec 27th, 2024 at 12:30

French Bilingual Contact Center Rep II Full-time Job

Toronto-Dominion Bank

Customer Service   Brossard
Job Details

KEY ACCOUNTABILITIES

 

CUSTOMER

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
  • Identify customer needs and determine solutions to customer problems
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
  • Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

 

SHAREHOLDER

  • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
  • Promote full suite of products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or hig- risk transactions / activities as necessary
  • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

 

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

 

BREADTH & DEPTH

  • Requires developed knowledge and skills to offer service and advice for a range of product and services
  • Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
  • Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
  • Provides recommendations and guidance to customers and / or internal partners
  • Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
  • Understands how the team integrates with others to accomplish business objectives
  • Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
  • Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
  • Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
  • Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
  • Requires full proficiency gained through job related training to perform a range of activities
  • Generally reports to a Team Manager  

 

EXPERIENCE & EDUCATION

  • High School diploma, Undergraduate degree and/or
  • 1+years of relevant experience
  • NOTE:  Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

 

Language Requirement (Quebec only):

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

French Bilingual Contact Center Rep II

Toronto-Dominion Bank
Brossard - 40.22km
  Customer Service Full-time
  45,700  -  61,000
KEY ACCOUNTABILITIES   CUSTOMER Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience...
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Dec 27th, 2024 at 12:23

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