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The tight-knit Bell Retail team lives and breathes the latest technology, thrives in a fast-paced environment and loves finding the perfect solution for our customers. We’re proud to offer our customers the best wireless, internet, TV, home phone products and services at Bell and The Source stores across Canada.

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Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Retail Stores
Job Location: Canada : Quebec : Brossard
Application Deadline: 05/29/2024

Applications received will be used to staff current and on-going requirements for up to 6 months from the closing date of this competition.

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Supervisor, Customer Care is responsible for overseeing day to day customer care in a call centre environment with a focus on daily targets and deliverables, as well as team leadership.

How You’ll Help

• Development of a strong customer focused team, including training, coaching, supporting, and performance development, promoting a positive, open culture and working environment
• Monitoring daily productivity targets and working with staff to make improvements where required. 
• Works with and supports Customer Care Representatives to resolve customer concerns and issues, which may involve collaborating across Company departments and communicating with internal and external stakeholders
• Identify recurring issues and work with the team and managers to implement corrective actions and process improvements
• Other related duties as may be required

Your Skills & Experience: 

• Post-secondary education in Business Administration or other relevant field preferred
• Customer service and/or leadership training is a strong asset
• Minimum of 2 years’ experience in a customer service field, preferably in a call centre environment. 
• Experience in transportation is a strong asset
• Strong leadership skills, including the ability to motivate and engage a team to meet departmental targets
• Exceptional customer service focus and relationship building skills
• Must be proficient in MS Outlook, Excel & Word; AS400 – an asset; must possess the aptitude for learning new programs
• Excellent communication skills including the ability to relay information (verbal and written) between several parties 
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• English language skills required
• French language skills a strong asset
• Responsible for the performance and development of a team of Customer Care Representatives (12-15)
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time

The successful candidate must have good organizational skills, excellent time management and oral and written communication skills as well as a solid knowledge of IT systems in the banking sector. The incumbent must be able to work independently, exercise excellent judgment and demonstrate good problem-solving skills.

Main responsibilities

• Receive and redirect calls and emails and schedule appointments
• Prepare meetings and write minutes
• Provide general support to visitors
• Write and distribute emails, memos, letters, faxes and forms
• Participate on a regular basis in the preparation of scheduled reports
• Update policies and procedures
• Order office supplies and find new discounts and suppliers
• Pay invoices, reconcile expenses and submit expense reports
• Participate in the administration (such as registration requests) of the online customer portal
• Act as a resource person for the department and communicate with other administrative assistants to manage requests from management

Requirements

• Practical knowledge of spoken and written French and English in a professional context
• Excellent customer service and problem-solving skills
• Working knowledge of the Microsoft Office suite, including Microsoft Excel
• Excellent written and oral communication skills
• Ability to work independently and complete requested tasks with little instruction
• Good organizational skills and proven ability to manage multiple priorities and deadlines

As a Customer Experience Associate/ Carleton University/ Permanent/ Part-time 26.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Regional Coordinator, Client Support is responsible for the execution of day to day operational tasks & activities to support the Region.  

Duties & Responsibilities:  (What you will do)

• Maintain office systems including but not limited to network administration, telephone and voice mail programs.
• Lead management of facilities operations as well as delivery and change management of facilities related changes
• Maintain office systems including but not limited to network administration, telephone and voice mail programs, reference and product files, branch library and  Product & Procedures manual. 
• Liaises with Facilities to support leasehold improvements, lease renewals and planned moves. 
• Independently manages monthly and quarterly compliance reporting tasks, including follow-up with advisors on outstanding Cases, for the region. 
• Identifies compliance deficiencies, and communicates to Advisor and Admin to rectify. 
• Complete regional reporting requests & data analysis in MX360, Tableau and other corporate reports
• Manage regional administration tasks for GIC Maturity Report/Letter Generation, Cash Report Generation and SOTI
• Coordinate and execute on a variety of regional initiatives; including seminars, Client Forums and PD Days, coordinate logistics as required.
• Participate in various regional meetings and special projects, as applicable.
• Liaise with external partners such as medical associations, accounting firms, etc. as required for regional projects
• Assist with expense reporting including managing/tracking budgets, validating cost centers, etc.
• Other administrative tasks as required.  Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Education & Experience:  (What you need)

• Community college diploma in Business Administration or equivalent.
• Three+ years’ experience in an administrative or clerical position, preferably with a financial services company. 
• Working knowledge or RRSPs, RRIFs, mutual funds and client services would be an asset. Excellent computer skills including MS Word, MS PowerPoint, and good understanding of current corporate applications.

Competency Requirements:  (What you bring) 

• Stewardship of the client experience.
• Strong organizational skills.
• Excellent communication skills.
• Initiative and resourcefulness.
• Ability to work effectively and collaboratively within a team.
• Attention to detail.
• Well-organized with high energy, effective communication skills 
• Enjoys a fast pace environment and is highly professional.  
• Team player with a desire to consistently create a positive work environment.  

“Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in [English] [in addition to French] because : they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele]

The Inside Sales Representative will play an important role in the company’s growth and success. They will be responsible for answering inbound and outbound phone and digital platform calls. 
The incumbent will communicate with JTI Direct retailers using the dashboard and established lead list to support sales targets based on key performance indicators (KPIs).  
The selected candidate will be expected to present and suggest our products, proactively address client needs and concerns, and close sales.  Their ability to build positive relationships with clients, understand specific client needs and recommend products are key to success in this role. 
In addition to making sales, the Inside Sales Representative may be asked to provide customer service support such as JTI Direct platform support to ensure client satisfaction. They must demonstrate emotional intelligence and actively listen while maintaining a high level of professionalism and effectiveness in all interactions. 
 
Responsibilities

• Make outbound calls to our JTI Direct retailers and drive purchases by offering our products or service based on weekly established KPIs.
• Efficiently respond to inbound calls from JTI Direct clients and assist them with ordering, questions about delivery times or signing up on JTI Direct.
• Present the benefits and features of our products in a persuasive manner.
•  Professionally and accurately answer client questions.
• Negotiate and close sales to achieve sales targets.
• Complete and update necessary information to maintain accurate records of client interactions in our customer relationship management (CRM) system.
• Collaborate and interact with the inside sales team to share best practices and information in order to achieve sales targets.
• Process and complete an order in Siebel.
• Work effectively with OCC, TME, SAP, Zendesk and Power BI software.
• Follow market trends and industry developments to stay informed on our products, competitors and clients.

Qualifications

• Excellent understanding of client needs; ability to create relationships over the phone or digitally.
• Sales experience.
• Ability to persuade and influence clients’ purchases.
• Agile; quickly adapts to changes and thrives in an ever-changing environment.
• Committed and open to working closely with the sales force and Customer Service.
• Works well in a goal- and results-oriented environment.
• Strong customer-focused approach with a professional and emphatic attitude.
• Works well independently and in a team.
• Proficient with IT tools (TME, Microsoft, Power BI) and management software (Zendesk, SAP, OCC).
• Excellent written and verbal communication skills in both English & French.

What to Expect:  

We are looking for a Field Service Technician for Nestlé Professional based in South Shore of Montreal to cover Brossard to Drummondville region. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life: 

• Receive dispatched service call via dispatcher.
• Perform preventative maintenance as required.
• Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste). 
• Provide training to customers on the daily maintenance of the dispensing equipment.
• Follow up with account until the service call is completed.
• Report all service activities accurately on invoice/service orders at the completion of every call.
• Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
• Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
• Travel throughout region to assist other technicians as needed.
• Interact with sales team, call center, help desk and other technicians.
• Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

Role Requirements 

• Bilingualism in English and French language skills are a requirement
• Secondary education diploma or equivalent combination of education and experience.
• Minimum 2 years of previous field service experience.
• Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
• Must be able to regularly lift and install equipment of up to 55lbs.
• Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
• Excellent organizational and planning skills. Demonstrated ability to learn.
• Valid driver’s licence and clean driver’s abstract.
• Must be available and willing to participate in the afterhours on call rotation

Preferred Skills 

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and six personal days (Personal Paid Holidays) 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application. 

The Technician IV (Roving)– Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Technician IV is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Operates facility systems
• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Valid drivers’ license is required - company vehicle will be provided 
• Trade certification or license of the following - required:
  • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
• Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required 
• Submits all expenditures on a timely basis  
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

• Must be available for on-call/standby and emergency call-outs as they arise. Regular shift would be Monday - Friday 8am - 4:30pm
• Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

• 3-5 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

• Must be capable of obtaining appropriate  security clearance where required
• Valid drivers’ license is required - company vehicle will be provided 
• Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
• Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation

Trade certification or license in one or more of the following - required:

• Journeyman level Refrigeration license.  Gasfitter I or II license in addition to a refrigeration license
• Journeyman level Electrical license

The Physical Security Coordinator will be a member of the BGIS NCR RP1 Security Team and will support the physical security program in compliance with both the RP1 contract, BGIS corporate policies, and all applicable Government of Canada Security Polices.

KEY DUTIES & RESPONSIBILITIES

Physical Security
   Assists the Security Manager as the BGIS NCR initial point of contact for physical security related incidents, issues, questions, or concerns for the NCR Region. 
   Conducts scheduled and random physical access reviews at BGIS FMZ offices to ensure compliance with BGIS security policies and standards and Document Safeguarding security requirements.
   Develops and manages a Security Sweep program for the BGIS Ottawa office.
   Ensures Post Orders for BGIS Managed Commissionaires are updated annually.
   Maintains the Alternate Company Security Officers (ACSO) listing for the NCR, performs audits, changes and keeps up to date as required. 
   Assists in the Management of the Threat and Risk Assessments for the NCR and tracks and audits the Implementation Plan for each.
   Provides guidance and advice to Project Managers for physical security related projects. These projects can include the updating of any security systems in the buildings and projects relating to the implementation of recommendations from the respective Threat and Risk Assessment for the building. 
   Provides guidance to internal facility and/or project management teams as required under the direction of the Regional Security Manager.
   Assists in the implementation of cost saving initiatives and best practices.
   Attends Building Security Committee Meetings.

Training & Awareness
   Manages the NCR Security Awareness Program including for the BGIS Ottawa office. Activities include creating security awareness bulletins, conducting presentations to BGIS’ Operations and Project Management teams.

   Other duties as assigned.

KNOWLEDGE & SKILLS

   Diploma or equivalent in the Security Management field
   Minimum of 3-5 years in the physical security field 
   Experience in design, implementation and/or management of physical security projects
   Experience in writing formal policies, guidelines and procedures
   Knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook
   Able to calmly manage a fast-paced work environment with several ongoing high-priority tasks
   Able to process, prioritize and respond to a high-volume of e-mail communication
   Knowledge of supporting security disciplines, document control, visitor access, personnel security processing, and security processes and procedures
   Demonstrated ability to effectively communicate information to various audiences and all levels of the organization, both verbally and through written communications
   Must be dependable, responsive, customer-focused and possess the qualities of diplomacy, tact, excellent judgment, discretion and initiative and perform in a multi-tasked and dynamic environment
   Excellent interpersonal, written, verbal, and presentation skills
   Requires the ability to make sound decisions, manage time, take independent action, analyze problems and provide focused solutions
   Strong and effective leadership skills
   Working knowledge and understanding of the Policy on Government security all related Government of Canada security standards and industry standards. 
   Bilingual: French and English, spoken and written

Licenses and/or Professional Accreditation
   The following are not required but considered an asset:
o   A certification or professional designation from an internationally recognized body; 
o   Certified Protection Professional (CPP)
o   Physical Security Professional (PSP) designation considered an asset