All jobs within 400 km around Medicine Hat

We’re looking for a Customer Service Representative to join our growing team!

This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

What you'll do here:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.                        

What you bring to the table:      

• Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
• Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
• A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
• Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
• Ability to work on your feet for extended periods of time.
• Legendary customer service and communication skills.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast pace, high pressure environment.
• Team player with ability to share job responsibilities of others when called on.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.
• No Canadian work experience required however must be eligible to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Onsite

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  

A Warehouse Associate II impacts the organization by meeting specific operational key performance indicators. This experienced employee has a general knowledge of warehousing terminology and practices. This position is responsible for warehouse functions including, but not limited to, unloading, sorting, picking, kitting, packing, shipping and cycle counts and may be responsible for multiple accounts. The person in this position may use PC-based warehouse management systems to track packages, confirm shipments, print labels and perform inventory counts. The Warehouse Associate II may use RF Scanners, carts, pallet jacks and/or forklifts. This employee may have direct customer and vendor contact and works under supervision by the Warehouse Lead or Supervisor.

Duties and Responsibilities:

• Receive and inspect inbound product according to the established SOPs.

• Put away product in correct location based on SOPs.

• Receive returns, count and confirm quantities, determine condition and complete paperwork (e.g., separate invoices and match to bills).

• Obtain orders, prioritize if necessary, and select products from the proper locations.

• Obtain and properly match up reprinted orders.

• Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity.  Escalate concerns to Lead or Supervisor.

• Stage and securely pack product based on SOPs.

• Place the appropriate documentation with each order and ensure all cases are clearly labelled and accurately marked (e.g., pick/pack slips, refrigerate stickers).

• Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.

• Handle products and perform duties according to client procedures, GMP/SOP and government/compliance regulations.

• Palletize cases, wrap, and load skids onto trailers.

• Create shipping labels and other paperwork for parcels and LTL skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in warehouse management system.

• Stage and coordinate outbound shipments.

• Safely operate various power equipment including, but not limited to, pallet movers, forklifts, reach trucks, and order pickers.

• Use RF Scanners to electronically scan barcodes.

• Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.

• Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOPs.

• Develop physical inventory plan, monitor physical inventories, identify all OS&D (over stock/shortages/damages), and report or correct any errors or discrepancies.

• Quickly respond (via email or phone) to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.

• Compile daily and monthly client reports per SOP, including customer KPI reports.

• Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.

• Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).

Education and Experience:

• High school diploma or equivalent.

• Warehouse experience required.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Weekly Hours: 40 

Weekly Hours: 36.67 

Weekly Hours: 36.67 

The screener is responsible to follow all requirements as described in the Local Aviation Security Procedures and any local regulations. Screeners may be called upon to fulfill Alternate Facility Security Coordinator (AFSC) duties when required. This position will require to use equipment and follow guidelines for screening as described in the Aviation Security Master Operating Plan.

Specific Job Duties:

DSA - Designated Screening Area

The screener must restrict access to the area other than authorized personnel only. The screener must enforce proper ID, challenge and escort procedures at all times. This position will require an enhanced background check spanning the past 5 years.   

Screening:

After completing the UPS required training, the screener will now be in charge of identifying and controlling any possible threat during screening. The screener will use a variety of tools and equipment like X-ray scanners and chemical trace detectors to complete the task. Screening is the employee’s main responsibility while they are at work.

Document Management:

The screener must fully complete and secure all documentation until released to the Facility Security Coordinator, these include but are not limited to various checklists for equipment maintenance and repair, checklists, logs and any other documentation as described in the Aviation Security Master Operating Plan.  

Equipment:

All equipment will be maintained as required to keep them fully operational and properly calibrated. The screener is responsible to notify the local management of any equipment or system failures. The screener will keep accurate and complete records. The screener will also manage scanners that are used throughout the operation.

Aviation Security Training:

The screener is responsible to comply with any required training on a timely manner, trainings are time sensitive. Screeners will be continuously tested and audited to ensure accuracy and compliance. Screener must meet minimum requirements in order to maintain qualifications. Training will be provided.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Familiar with MS Office applications
• Ability to work with minimum supervision
• Ability to multitask, and handle pressure
• Able to lift up to 70-lbs
• Able to work with cargo scanning equipment
• Strong organizational skills.

The shift is Monday to Friday from 3pm to 6pm.

Classification: CUPE 1846
Salary/Rate of pay: $21.37

Application deadline: 2024-09-29 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma.
Experience: Candidates don’t need experience, training will be provided.
Weight handling: Up to 23 kg (50 lbs)

Location: 282123, Township Rd 232,Rocky View, AB T1X 1X6

Physical Requirements:

• The candidate should be physically demanding and required to handle heavy loads.

Responsibilities:

• The candidate should load, unload and transport construction materials, erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades, mix, pour and spread materials.
• The candidate should clean and pile salvaged materials, remove rubble and other debris at construction sites.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-10-19

Job Location

North Battleford

Employment Type

Temporary (Fixed Term)

Weekly Hours

1

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Day-to-day activities

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying. 

• Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

• Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

• Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.

• Learning and expanding your knowledge in a way that contributes to your branch’s success.

• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Capabilities that will take you further

• People first approach. You are all about people.  Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

• Business focused. You’re able to see the bigger picture.  Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.

• Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.

• Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.

• Accurate. You’re very detail oriented.  Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment. 

• Knowledge seeking & growth minded. You’re a self-starter.  You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money. 

• Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.

Foundational knowledge and experience to grow from

Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?  

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

#LI-SA1 

IND-SA

Closing Date:

* Position closes at 12:01am on the close date identified below.

09/30/2024