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Overview

Overview

12/13/2024

Address:

1120 Marine Drive

Our Lower Capilano branch is seeking a part-time (18,75 hours) Customer Service Representative, available to support a flexible schedule (Monday through Saturday).  

Find your place within a team that will cheer you on as you learn, lead, and advance a career that has a real impact on our clients' lives.  

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

The role

Problem Solving – 20% of your time is spent here

• Get a clear understanding of the problem from the detailed notes provided by Service Advisors
• Using our state of the art tools, diagnose complex engines, transmissions, hydraulics, electrical and electronic systems
• Interpret the diagnostics, document your findings, establish timelines for repair

Repair – 70% of your time is spent here

• Hands on work, get in there and fix it
• Test vehicles to ensure they meet safety standards and are running properly
• Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance

Reports and training – 10% and its important!

• Keep close track of your time and document everything done to repair the problem
• Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking as well as their career at New West

Education/Certification

• Journeyman Red Seal Heavy Equipment Certificate
• Class 1 or Class 3 driver’s license, is an asset

Experience

• 5+ years working as Heavy Equipment Technician or Heavy Duty Mechanic with Freightliner experience.
• Ability to read and interpret schematics, technical manuals, and diagnostic codes.

3 Things To be successful as a Heavy Duty Mechanic

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

Other details

• We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve
• Professional references will be required

The role

Problem Solving – 20% of your time is spent here

• Get a clear understanding of the problem from the detailed notes provided by Service Advisors
• Using our state of the art tools, diagnose complex engines, transmissions, hydraulics, electrical and electronic systems
• Interpret the diagnostics, document your findings, establish timelines for repair

Repair – 70% of your time is spent here

• Hands on work, get in there and fix it
• Test vehicles to ensure they meet safety standards and are running properly
• Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance

Reports and training – 10% and its important!

• Keep close track of your time and document everything done to repair the problem
• Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking as well as their career at New West

Education/Certification

• Journeyman Red Seal Heavy Equipment Certificate
• Class 1 or Class 3 driver’s license, is an asset

Experience

• 5+ years working as Heavy Equipment Technician or Heavy Duty Mechanic with Freightliner experience.
• Ability to read and interpret schematics, technical manuals, and diagnostic codes.

3 Things To be successful as a Heavy Duty Mechanic

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

Other details

• We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve
• Professional references will be required

Your direct manager creates a positive work atmosphere that motivates employees to perform their best, fosters loyalty, and promotes long-term organizational success.

Trained Well

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career. Professional development and training are part of our culture.

Paid Well

Our total compensation package offers job security, health, dental, EFAP, vision care and life insurance. Base salary range for an Accounts Receivable Clerk in this role is $55,000.00 - $60,000.00 per year (based on education and experience).

The Role

Under the supervision of the AR Manager, the AR Clerk is responsible to maintain customer accounts and receivable records, file, prepare, reconcile and process all matters relating to customer accounts in an accurate, effective and efficient professional manner. In addition to maintaining solid customer relations, the AR Clerk must be extremely organized, assertive, receptive and have strong communication skills. Must comply with established policies and procedures.

Account Receivables – this is 80% of where you will spend your time

• Update & Maintain all customer master file information.
• Monitor and collect Accounts Receivable to minimize the customer accounts that are/become past due, which includes contacting customer via telephone or e-mail to request payment.
• Ensure adherence to corporate credit policies and procedures for consistent handling of collection maters to maintain good customer relations
• Investigating and resolving any irregularities or enquiries
• Generating & Posting manual invoices
• Account Reconciliations (Including Cash accounts)
• Submission of customer invoices using 3rd party portals
• Sending invoices, statements and payment reminders to customers
• 70% of day will be spent communicating with customers on status of account.

Ad hoc projects - this is 40% of your time and really important work

• Daily deposit of cheques
• Submission of customer invoices using 3rd party portals
• Posting customer payments recording cash, check, and credit cards
• Sending invoices, statements, and payment reminders to customers
• Other accounting/finance projects as assigned by your Manager

Education

• CCP Designation or pursuing, is considered an asset

Experience

• 2-5 years experience with Account Receivable is required
• Knowledge of Microsoft Office, Excel, Outlook, etc.
• Must be proficient in both spoken and written English
• Must be punctual, meticulous and reliable
• Courteous in manner to public and employees
• Experience in the heavy truck industry would be considered an asset

Personal Characteristics

• The extraordinary ability to connect with people, at all levels. Open, honest and trusting, it appears effortless for you to find the perfect words that bring ideas to life.
• Your communication style uses powerful stories to bring clarity to complex issues and situations.
• Confidently and calmly orchestrate people & plans. A big picture thinker who always begins with the end in mind.
• A high level of commitment and impeccable ethics combine to create your reputation as someone who is totally dependable.

3 Things To be successful as an Accounts Receivable Clerk

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

What you’ll do

Accounting Operations Banking-Sales Audit team is responsible for executing all aspects of the day-to-day functions related to sales audit for assigned business units. This includes clearing exceptions in the sales audit systems, investigating any issues, releasing daily sales, and handling correspondence from stores. The team also supports month-end activities, executes controls, prepares journal entries and high volume of weekly and/or monthly reconciliations between bank accounts and financial system, provides ad hoc reporting for various departments, creates, and maintains desk guides for cross-training purposes, and continuously looks for ways to improve the sales audit process. Additionally, team members should be prepared to take on any other assigned duties.

What you bring

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

#LI-SH1

Main Purpose and Function
The Engineering Assistant III will perform a variety of technical, supervisory, outreach, and administrative duties to support shared micromobility, street use, and public space-related infrastructure programs within the Street Use Management Branch. Responsibilities will be focused on the implementation and operations of shared micromobility systems (e.g. shared e-scooters, public bike share). This position may also support the various other programs managed within the Street Use Management Branch. 

The shared e-scooter pilot program and other micromobility initiatives advance key City objectives related to sustainability, equity and accessibility. The Engineering Assistant III will help further these initiatives while assisting with asset management, service levels, and supporting local and regional growth of micromobility.

Specific Duties and Responsibilities

• Reviews and interprets engineering and architectural drawings, field observations, and studies related to permits, licensed uses, and development applications as they relate to programs within the Street Use Management Branch.
• Develops geometric and sign/paint designs of moderate or higher complexity using AutoCAD according to design standards and principles.
• Produces and maintains reports, statistics and accurate records related to projects and programs within Street Use Management.
• Coordinates preparation, installation and operational processes including tracking and issuing permits for Branch projects and programs.
• Undertakes research and analyzes data, and provides summary reports and recommendations including assisting in preparing Council reports, presentations and technical studies.
• Performs inspections and field work (taking accurate measurements, detailed notes and clear pictures) for site inspections and construction reviews.
• Develops and maintains relationships, and communicates verbally and in writing with the public, community groups, stakeholders, internal departments and senior staff.
• Assists and participates in project related public and stakeholder meetings and events; organizing and sometimes leading meetings with internal and external stakeholders.
• Creates maps, graphics, and presentations for public meetings, website content, and internal communication, including work with GIS software and graphic programs. 
• Oversees the work of junior staff.
• Performs general administrative duties and other duties/responsibilities as assigned.
   

Qualifications
Education and Experience:

• Completion of Grade 12 supplemented with courses in Civil Engineering Technology or other equivalent area of study, plus sound related experience, or an equivalent combination of training and experience.
   

Knowledge, Skills and Abilities:

• Sound knowledge of current transportation engineering design principles and methods.
• Experience using AutoCAD for transportation drafting and design.
• Experience and ability to read and interpret engineering and architectural drawings.
• Proficient in the use of software applications and databases such as MS Office, AutoCAD and SAP.
• Working knowledge of the City's public space and transportation policies and regulations, community planning processes and land use policy would be an asset. Knowledge of strategic plans including Corporate Plan, Engineering Strategic Plan, Climate Emergency Action Plan, and Transportation 2040.
• Strong research and investigation skills; demonstrated ability to summarize data in an accurate written format; assist in the preparation of a variety of technical reports.
• Demonstrated organizational skills; ability to problem solve in a technical environment.
• Proven excellent written and verbal communication skills; the ability to provide accurate and thorough information to the public; and a proven ability to deal tactfully, patiently and effectively with the public.
• Proven strong interpersonal skills in establishing and maintaining cooperative and effective working relationships with staff and stakeholders.
• Ability to work with relevant design guidelines and regulations including international guides. 
• Ability to work in a team environment with little or no supervision and meet tight timelines in a multitask environment.
• Ability to perform a variety of clerical tasks related to municipal engineering work.
• Ability to work outdoors in inclement weather.
• Ability to meet transportation requirements.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: Jan, 2025 

Position End Date: Jan, 2026 

Salary Information: Pay Grade GR-021: $37.20 to $43.78 per hour

Application Close: December 4, 2024

Overview

Overview