All jobs within 50 km around Ottawa

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You supervise and participate in the daily operations/routines of circulation and/or information services, and provide customer service within an assigned library branch/service.

You: perform supervisory duties; manage circulation/collection/service reports and statistics; provide information, reference and readers' advisory services; develop, implement, conduct and evaluate children's programs; perform routine collection maintenance duties; coordinates the volunteer resources at the branch; and exercise responsibility for the day-to-day operations of the library branch/service.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, Early Childhood Education, or related field.

Minimum of 3 years of progressively increased responsibilities in related library services, including supervisory function.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Supervisory techniques and practices.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of customer service techniques and protocols
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Six months of experience in institutional cleaning

KNOWLEDGE

• Disinfection procedures
• Stripping and refinishing of floors
• Preservation of surfaces
• Shampooing of carpets and upholstery
• The use of housekeeping equipment
• Employee health and safety/WHMIS
• Good understanding of safe body mechanics for lifting and bending
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work under pressure
• Operate auto scrubber, floor buffer and carpet extractor
• Understand and follow directions
• Identify and report hazards in the workplace
• Organize and prioritize work assignments
• Dependable, reliable and professional
• Flexibility with changes in work assignments
• Work within a team environment
• Cooperative, respectful and courteous with residents, visitors and co-workers
• Physical and mental ability to perform assigned routines
• Ability to either fully squat or kneel
• Ability to stand and walk for prolonged periods
• Capable of lifting and carrying 35 lbs
• Good personal hygiene practices

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time
   

This job posting includes screening questions. Please answer the following questions when applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

JOB SUMMARY

Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.

You are responsible for all aspects of nursing care required by participants in any one of the Inclusive Recreation programs or regular recreation programs (Spirit, Variety EAST, etc.).

EDUCATION AND EXPERIENCE

Completion of 4 year B.Sc.N. degree or 2-3 year RN diploma or RPN diploma and proof of current license required and also Member of the Ontario College of Nurses

Minimum of 3-5 years of related experience in Special Needs/Pediatric/Rehab/Community with current technical/practical nursing skills

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Standard nursing practices
• Legislation protecting special needs client, populations
• Client care
• Health and Safety legislation, policies and procedures
• City of Ottawa and Parks & Recreation Policies and Procedures

COMPETENCIES, SKILLS AND ABILITIES

• Specialized technical/medical interventions
• Creative
• Sound judgement
• Leadership skills
• Reliable
• Dependable
• Flexible
• Good Clinical skills

JOB SUMMARY

The RCFS Marketing and Communications unit is responsible for developing and implementing marketing and communications programs and services to support the operations of the Recreation, Cultural and Facility Services Department, including multi-media, public education, social marketing and promotional campaigns to inform the public and effectively reach target audiences through appropriate communications channels.

You are responsible for: planning, developing and coordinating multi-media, public education, information and marketing products, services and campaigns for the Recreation, Cultural and Facility Services Department; providing communications advice and communication plans, including writing and editing; and working with Public Information and Media Relations to ensure consistency in approach and messaging to the public.

EDUCATION AND EXPERIENCE

Completion of post-secondary studies in a field related to communications.

Minimum of 3 years of experience in communications, journalism, marketing or English.

Capacity and desire to work effectively in a team environment is desirable

KNOWLEDGE

• Professional communications techniques and practices, including materials production
• Marketing management and principles
• Project management principles and techniques
• Financial management principles and techniques
• Website maintenance
• Microsoft Office Suite, desktop publishing, and layout
• Media relations and print and broadcast outlets 
• Sound knowledge of print production process and understanding of electronic media production (e.g. internet, television, radio)
• General knowledge of corporate/departmental policies and procedures related to communications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

• Knowledge of the operations of the Parks, Recreation and Culture Department and the services offered; and
• Knowledge of Municipal communication policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

• Effective verbal and written communication skills
• Ability to prepare comprehensive and effective communication strategies 
• Ability to produce effective informational and promotional materials, including advertisements, newsletters, brochures, etc. and to maintain a website
• Ability to organize workload, develop work plans, project budgets and schedules
• Well developed interpersonal skills; proven ability to interact and communicate effectively and harmoniously with the public, clients, volunteers, media, city staff and industry colleagues; 
• Ability to coordinate and liaise with print and broadcast media outlets, designers, printers and other suppliers
• Ability to draft correspondence in response to inquiries from the public and from elected officials
• Excellent interpersonal skills
• Demonstrate good judgment, tact, discretion, creative problem solving skills and initiative
• Outgoing and enthusiastic
• Organized and dependable; creative and imaginative

JOB SUMMARY

Waste Collections is responsible for residential waste collection programs and services (including garbage, recycling, organics, and yard and leaf waste) for the two collection zones awarded to the City (currently totalling 114,119 homes). 

You are responsible for operating vehicles and equipment and performing general labour in the collection and disposal of trash, brush, organics, solid waste or recycling materials (blue/black boxes).

EDUCATION AND EXPERIENCE

Completion of Grade 10

Minimum of 2 years of recycling and refuse collection experience is required.  Additional years of driving heavy road equipment may offset years of experience in the waste collection industry.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Practices, equipment and vehicles used in waste services
• Traffic laws, ordinances and rules involved in equipment operation
• Hazards and safety rules and precautions of operating heavy equipment
• Knowledge of the roads/streets within the assigned contract zone
• Proper lifting techniques
• Refuse collection equipment operations
• Rules, policies, and procedures relating to refuse collection and safety
• Possess a keen sense of mechanical and hydraulic functions in order to safely operate equipment used in the performance of daily activities
• WHMIS, First Aid and CPR
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Operation of heavy equipment used for solid waste collection
• Read and follow route maps, drawings and street signs
• Understand and follow written and oral instructions 
• Have the ability to keep detailed, accurate records concerning materials received, processed and disbursed as well as required equipment service records
• Ability to work independently and unsupervised while on assigned route
• Work safely without presenting a direct threat to the incumbent or others
• Establish and maintain a good working relationship with management, other employees, and the general public
• Ability to communicate with a hostile public when rules may cause them to become upset
• Reliability 
• Self-motivated 
• Ability to communicate with tact and diplomacy
• Displays initiative and willingness to contribute
• Effective team member
• Must be able to complete a Back-fit Test
• Possess the physical ability to climb to and from the operator’s position and possess the manual dexterity and coordination to use both hands and feet simultaneously in order to operate a machine
• Perform heavy manual labour
• Use a high pressure water hose to clean solid waste equipment
• Work in a variety of weather conditions with exposure to the outdoor elements
• Physical capacity to perform the duties of the position
• Must be able to work different work schedules, including weekends and statutory holidays
• Work overtime as required

JOB SUMMARY

The Collaborative Planning & Projects team works collaboratively with all teams across Housing & Homelessness Services and other City departments to encourage integration, engagement, and alignment. The team leads and supports various projects, initiatives, and monitoring activities related to the City’s 10-Year Housing & Homelessness Strategic Plan. 

You are responsible for facilitating the implementation of financial policies, procedures and best practices related to housing & homelessness projects & programs. You: monitor financial performance and compliance with financial and service level guidelines and procedures; perform financial audits/reviews;liaise with community partners, auditors and other government agencies; conduct business case consolidation and portfolio analysis; prepare Capital and Operating Budgets; administer and monitor financial reporting requirements and related systems capabilities; improve internal controls; and provide input regarding upgrades/modifications to existing systems to meet evolving needs.

You also coordinate the activities of assigned staff, and provide day-to-day financial management support to program coordinators, city management and staff.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business, Commerce, or a related field with demonstrated abilities in financial management

Minimum of 5 years of progressively responsible experience in financial analysis, budgets or accounting

Experience in administering financial component of social housing programs

2-3 years of supervisory experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa organization, financial policies and procedures (i.e. Corporate Policy Manual)
• Generally accepted accounting  and auditing standards
• Housing policy guidelines and relevant legislation, e.g. Housing Services Act,  Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
• Understanding of legislated funding rules applicable to various Social Housing programs
• Current Social Housing Issues
• Knowledge of the Social Housing providers’ business line(s)/client base, operational priorities and direction
• Housing and Homelessness Service's inter-relationship with the City in order to participate in operating and capital budgets/works, contracting, financial analyses and reporting activities;
• Understanding of corporate information management systems including financial budgeting, tracking, accounting and reporting; SAP-HR; SHAMIS; departmental project, assets, and maintenance management systems and their interfaces internal financial controls and processes;
• Contracting processes
• Funding programs available to the City from other levels of government
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team
• Provide functional supervision to other assigned employees, schedule and coordinate work activities and provide instructions/guidance
• Analyze financial statements and Annual Information Returns
• Establish and maintain positive working relationships with housing providers and auditors
• Provide advice, guidance, direction and effective leadership
• Interpret relevant legislation and policies
• Write clearly, concisely and accurately
• Communicate effectively with others, clarifying ideas and ensuring they are understood
• Counsel and resolve problems/issues
• Conduct financial compliance audits/reviews
• Respond to multiple and often conflicting requests from staff and clients, including providing on-the-spot reports and explanations to management in preparation for urgent/ad hoc meetings;
• Identify financial tracking reporting requirements and provide user input to systems enhancements, as required;
• Use corporate financial systems (SAP, SHAMIS) and a variety of software applications (spreadsheets, databases, word processing, etc).
• Attention to detail;
• Excellent time management, organizational and interpersonal skills;
• Flexible and adaptable to change;
• Possess strong client service capabilities;
• Able to demonstrate tact and diplomacy;
• Able to exercise discretion and confidentiality.