All jobs within 50 km around Ottawa

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

Reporting to the Manager, Rail Systems, the Engineer, Vehicle Systems is responsible to monitor, measure, audit and review the performance of the vehicle maintenance systems; manage the production of quality metrics to measure the soundness of the vehicle system engineering processes; provide a single point of contact for all technical issues and concerns regarding the vehicle fleets; track, trend, and analyse fleet reliability issues for new and existing fleets; oversee and provide direction and comments to fleet expansions; complete technical analysis of rail system failure modes; review and monitor operational requirements; and lead rail capital improvement projects.
 

In addition, the incumbent will provide technical support and design input during the procurement specification and tender phase of new orders; be responsible for the technical review of design submissions and responses to the RFIs; assist with the tracking and monitoring of vehicle quality issues during the vehicle procurement and maintenance phases; assist with investigations, root cause analysis, and technical reporting writing; assist with investigations in relation to systems operations and interrelated track and signal infrastructure issues; complete root cause analyses for system or sub-system failures/issues; manage the development and delivery of vehicle lifecycle & safety programs; and provide support to Transit Operations during major operational events.
 

The incumbent will also participate on technical committees and lead project teams to provide engineering expertise to discuss and resolve issues on projects internal and external to the department that may impact the operational requirements of the Transit Services Department

EDUCATION AND EXPERIENCE

Four (4) year Bachelor of Applied Science or Bachelor of Engineering in Electrical, Mechanical, or Systems Engineering
 

Seven (7) years experience in rail vehicle fleet engineering, maintenance and operation, testing and commissioning, overhaul planning, life cycle planning, and reliability improvement programs for new and existing fleets and experience transit and rail control/power control systems, railway integrated control systems and systems integration
 

Knowledge of rail systems including track, power systems, and signaling systems would be an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• A working knowledge of passenger railroad / transit operations railway industry procedures and practices
• Urban transit vehicles and their mechanical, pneumatic, hydraulic, electrical, and electronic subsystems
• A railway specific discipline such as track, track bed, civil and structures, power, signaling, telecommunications
• Development lifecycle and lifecycle products
• Knowledge of the structure and technology of the City of Ottawa railways
• Systems architecture/interface modeling
• Behavioural/operational concept/RAMS modeling
• Life cost modeling
• Risk assessment (both technical and project)
• Project management techniques and practices associated with the planning, documentation and monitoring of systems engineering activities
• Architecture modeling tools and/or model-based systems engineering tools
• Operational modeling and capacity planning including use of application software
• Systems engineering and technical assurance
• RAMS analysis including use of application software
•  Engineering Safety Management
• Electro Magnetic Compatibility
• Risk identification analysis and mitigation
• Rail operations and planning, assurance, systems engineering, RAMS, Engineering Safety Management, procurement and transaction advice, and development and feasibility studies
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers 
• Conversant with railway design safety principles HSE/HMRI, railway safety standards
•  Familiar with AREMA standards, Transport Canada standards and mass transit APTA  
• Be conversant with the requirements of EN 50216 RAMS Railway Applications including

COMPETENCIES, SKILLS AND ABILITIES

• Project lifecycle management from a Systems Engineering perspective
• Can apply 'Systems Thinking' to problems at technical, project and enterprise levels
• Strong interpersonal skills and the ability to communicate at all levels in the spoken and written word
• Self-motivated and the ability to work under pressure are vital
• Good team player and decision maker
• Excellent analytical, teaming and communication skills and be able to effectively relate to all staff and client team members within a team-based, matrix environment 
• Excellent written and spoken English, including advanced verbal reasoning and the ability to write effective reports
• Developing and delivering presentations
• Microsoft Office applications and applications associated with Systems Engineering
• Ability to influence and persuade others to consider other possibilities
• Guiding and mentoring others to deliver work
• Engagement & liaison with both external and internal clients and project engineering teams
• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to manage concurrent projects and bring projects to completion on time and within budget
• Able to foster trust and cooperation to coordinate activities between technical staff, consultants, contractors 
• Able to identify and analyze and recommend solutions to issues and problems pertaining to assigned projects to mitigate loss/project downtime
• Able to prepare RFQ’s and RFP’s, review, analyze and recommend acceptance of proposals
• Able to carry out inspections to resolve project on-site problems and accept/reject contractors’ work
• Able to perform data analysis, formulate recommendations, and create and maintain reports 
• Ability to read drawings from existing records or for proposed works

JOB SUMMARY

Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency callsfrom the public and other agencies; quickly analyzing information received from the caller and dispatching therequired emergency vehicles; efficiently operating console equipment, including telephone, radio, and computeraided dispatch; following established procedures in making calm, sound decision as required in an emergencyservices environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone. 

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset. 
 

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated.
Current Red Cross Standard First Aid/CPR level C or AED certificates.

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation; 
• General knowledge of corporate/departmental policies and procedures related to health and safety; 
• Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy; 
• Experience with Microsoft Office and Microsoft Windows operating system. 

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone; 
• Communicate effectively and professionally both orally and in writing; 
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions; 
• Ability to multi-task; 
• Easily understands speaking voice on radio and telephone; 
• Computer terminal operation and use; 
• Ability to interface with data and equipment; 
• Good understanding of emergency equipment and of fire service terminology; 
• A demonstrated ability to work in a team environment; 
• Ability to control stressful situations; 
• Strong knowledge of City streets and general topography; 
• Demonstrated ability in the area of public relations and personal relations; 
• Expertise in language skills related to pronunciation and spelling of street names; 
• Strong data entry, retrieval and keyboard skills. 
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills; 
• Ability to work in a constant high stress environment; 
• Professional, polite and patient telephone and radio demeanor; 
• Must be able to meet deadlines; 
• Flexibility and adaptability; 
• Ability to prioritize tasks / demands and carry out priorities as identified; 
• Strong service attitude; 
• Ability to work effectively in a team environment within a 24/7-shift operation; 
• Punctual, reliable and dependable; 
• Must be available to work shift work (rotation of days, nights, weekends & holidays). 

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Six months of experience in institutional cleaning

KNOWLEDGE

• Disinfection procedures
• Stripping and refinishing of floors
• Preservation of surfaces
• Shampooing of carpets and upholstery
• The use of housekeeping equipment
• Employee health and safety/WHMIS
• Good understanding of safe body mechanics for lifting and bending
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work under pressure
• Operate auto scrubber, floor buffer and carpet extractor
• Understand and follow directions
• Identify and report hazards in the workplace
• Organize and prioritize work assignments
• Dependable, reliable and professional
• Flexibility with changes in work assignments
• Work within a team environment
• Cooperative, respectful and courteous with residents, visitors and co-workers
• Physical and mental ability to perform assigned routines
• Ability to either fully squat or kneel
• Ability to stand and walk for prolonged periods
• Capable of lifting and carrying 35 lbs
• Good personal hygiene practices

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility.  

You are responsible for  the preparation and/or serving of meals to residents, day centre clients, staff, and Meals-on-Wheels recipients, and for catering during special events; for the cleaning and maintenance of Food Services equipment and utensils; and for the disposal of waste, with an emphasis on resident safety and engagement. Work is performed in accordance with Public Health regulations, Fixing Long-Term Care Act, 2021 and Food Premises Act.

EDUCATION AND EXPERIENCE

Completion of 1 year Food Service Worker program or enrolled and attending a Food Service Worker program at a College of Applied Arts and Technology with completion expected within the year.

Minimum of 6 months of experience in institution health care food service

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of the Canada Food Guide, Ontario Public Health Act (Health Protection and Promotion Act: Food Premises), Fixing Long-Term Care Act, 2021, Food Premises and the “Sanitation Code” for Canada’s Food Industry.
• WHMIS guidelines
• Hazardous Analysis Critical Control Point guidelines (HACCP)
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Take direction, learn procedures, and perform routine duties
• Work under deadline pressures
• Alert, dependable, reliable and tactful
• Able to work under pressure
• Self-motivated
• Respects resident’s rights and privacy
• Work effectively with others
• Organize work
• Lift safely and use aides where possible
• Ability to lift up to 30 lbs
• Ability to stand for prolonged periods of time
• Ability to push/pull over 30 lbs
• Work varying shifts (including: early, late and weekend shifts)
• Good personal hygiene