All jobs within 500 km around Perth

As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and merchandising. You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores. 

What you can expect from us:

• Competitive compensation and comprehensive benefits designed to fit your unique needs
• A dynamic and inclusive culture that promotes you to bring your whole-self to work
• Inspiring positive change for people and the planet with sustainability goals
• A supportive team that will encourage your professional growth and development

Responsibilities

• Executing hands on activities: managing product placement on shelves, increasing shelf facings and racks, handling carton returns, inventory movement and cleaning shelving and racks
• Identifying changing customer needs through a constant review of the highest selling products
• Developing all assigned accounts relative to sales volume, market share, product distribution, space allocation and customer service objectives
• Selling and executing national and local promotions, soliciting placement of incremental marketing equipment, displays, racks and selling product inventory for customer volume demands
• Managing inventory to ensure balanced accounts and fresh products for customers

Qualifications

• Valid full G or class 5 driver’s license
• A car or reliable, consistent access to a car and a clear/clean driving record
• Scheduling flexibility: work schedule can vary (weekends/holidays included)
• Previous sales experience with a consumer-packaged goods or retail organization preferred
• Outstanding organizational skills (able to handle multiple priorities, problem solve, meet targets

The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs. 
In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch. Deliver initial, regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require traveling. 

Posting End Date: Aug 27, 2024

Responsibilities:

• Provide classroom and instruction/ facilitation related to Customer Service, Initial, Regulatory, soft skill, and customer service excellence, as required.
• Provide coaching and operational support to front line employees as required.
• Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
• Prepare reports on training activities as required.
• Support scheduled training activities, training events and other training related activities.
• Complete existing training/communications material such as pre and post training documentation.
• Liaise with Training Delivery Managers and other members of the Customer Service Training team. 
• Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.
• Assist in maintaining training records. 
• Participate in meetings, workshops, etc., as required. 
• Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training. 

Qualifications

• High School degree
• Knowledge of adult learning methodologies
• Must be a self-starter with excellent time management skills 
• High regard for safety
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proficient in Airport Process for Customer Service
• Must have excellent attendance, punctuality, and performance records. 
• Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint. 
• Must be able to travel. 
• Excellent facilitation and instruction skills. 
• Highly flexible and adaptable
• Ability to meet deadlines, work under pressure and prioritize multiple projects
• Strong leadership and conflict resolution skills 
• Motivated and enthusiastic team player
• Ability to work independently with minimal supervision
• Flexibility to work AM and PM shift times
• Weekend training may be required on an ad hoc basis
• Bilingualism (English/French) is an asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and French)

• Location: 8481 Place Marien, Montreal-Est, QC H1B 5W6, Canada

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Preferred Qualifications:August 21 to August 29

• Location: 3333 Rue Joseph-Dubreuil, Lachine, QC H8T 3P7, Canada

In partnership with stakeholders, the Field Safety Advisor will develop, recommend, implement and oversee initiatives to promote a safe working environment in accordance with all legislation/regulations and corporate requirements in support of our “Safety Above All” and “Living P-S-P” philosophy.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES

•    Perform safety / Hazmat / accident / incident / near misses’ investigations timely, contributing factors identified, prepare reports and summaries for review by operational leadership/HR, and ensure any improvement plans identified, implemented

•    Adhere to related federal and provincial requirements, as well as submit all required regulatory filings (e.g., LAB reports, EAHOR) 

•    Review and analyze accident / incident and injury data and action planning to identify risks and put controls in place

•    Manage and follow up on all Riskmaster relating to Vehicle Accidents

•    In collaboration with stakeholders and utilizing QDM methodology, develop and implement a comprehensive and sustainable safety strategy and ensure annual reviews are completed to reduce accidents and injuries

•    Act as local contractor relations liaison by maintaining relationships with contractors and vendors

•    Develop, implement, and maintain safety policies, procedures and work practices to ensure OHSA and regulatory compliance as outlined by provincial and federal law for the transportation and trucking industry 

•    Manage all safety programs and initiatives (e.g., safety clock)

•    Administer and evaluate Safety audit procedures, provide improvement plans, program suggestions and implement changes to address/resolve identified trends and ensure OHSA and Regulatory compliance 

•    Partner with vendors at all levels to ensure compliance and educational guidelines are within scope of FXFC and the governing body’s regulatory requirements

•    Review all Health & Safety Committee meeting minutes for compliance and ensure all raised issues are addressed and closed in a timely manner 

•    Work with Learning & Development to ensure design and development of instructional and training programs for the safety of employees

•    Maintain safety resources library and record keeping systems (e.g., maintain H&S documentations; certifications)

•    Plan, organize and conduct safety meetings and awareness campaigns throughout the year to build safety culture for both contractors/vendors and employees

•    Participate actively in local, Provincial & National organizations and represent FXFC in a professional manner (e.g., TDC, NTDC, NAIC, CVSA) 

•    Comply with all applicable laws/regulations, as well as company policies/procedures 

•    Perform other duties as required 

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

•    Post Secondary degree or four (4) years directly related work experience

•    Five (5) years’ experience in environmental health and safety or related field, and/or experience in LTL industry 

•    Experience and understanding of accepted loss prevention/safety and risk management practices 

•    Expert knowledge of Department of Transportation, OHSA, CLC Part II and all other related health, safety, and environmental legislation

•    Board Canadian Registered Safety Professionals (BCRSP) certification, or ability to successfully complete within 24 months of hire, required.

•    JHSC certification I & II or ability to successfully complete within 12 months, required

•    WHMIS certification, required, or ability to successfully complete within three (3) months of hire, required

•    TDG certification, required, or ability to successfully complete within three (3) months of hire 

•    Experience with Accident Investigations

•    Knowledge of industrial hygiene, building and fire code legislation

•    Valid Driver’s License, required

•    Bi-lingual (English/French), preferred; within the province of Quebec, required

•    Strong problem solving and analytical abilities, including excellent attention to detail 

•    Excellent computer skills Microsoft Office (Word, Excel, Internet and Outlook) 

•    Ability/willingness to learn new applications, software, systems, and equipment as required

•    Excellent organizational skills with an ability to prioritize effectively and work on multiple tasks effectively

•    Excellent verbal written, interpersonal and presentation skills, as well as strong ability to persuade, collaborate, and partner with all levels within the organization 

WORKING CONDITIONS

•    Hours may vary due to operational need

•    Must be able and willing to travel within Canada and US, including overnight travel 

•    May be subject to varying weather conditions and/or work environment (e.g., dock/yard/trailer; loud noises)

•    Must be able to work different shifts as required (e.g., early mornings, late evenings, overnights)

Reporting to the Sr. Manager, Revenue Assurance, the successful candidate will be an energetic, thorough, and detail-oriented contributor with expert knowledge of controls, data analytics and reporting. We have a bold vision of developing new Revenue Assurance capabilities to deliver even better experiences to our valued customers and frontline team members that support our customers. To enable that vision, we are looking for individuals with a passion for collaboration and innovation. Gone are the days of traditional transactional reporting using clunky tools and stale data – join us to make an impact!

What you’ll be doing:

• Lead the development and migration of Revenue Assurance controls, reporting and dashboards through the entire development lifecycle (scoping, requirements, development, QA, defect management, deployment, etc.) in Databricks.
• Monitor Revenue Assurance controls, reporting and dashboards to identify revenue related risks, and recommend, implement, and monitor corrective actions.
• Perform analysis and transformation of various internal and external data sets with the aim of generating actionable insights.
• Undertake self-initiated analysis to uncover opportunities or instances of revenue or cost exposure/overbilling.
• Help with process automation, technical and analytical support to the operational and management teams when required.
• Generate business case and/or cost benefit statements to support analysis and key findings for any revenue recovery opportunities.
• Collaborate with key internal and external stakeholders to resolve issues or identify and implement opportunities that improve operational processes when required.
• Identify opportunities to leverage advanced analytics (esp. predictive) to effect better business outcomes.
• Support data stewardship and data governance activities and initiatives as needed.

What you’ll bring:

• Undergraduate degree from a recognized university (computer science/engineering, mathematics, business, or equivalent).
• 2-4 years of demonstrated coding, business reporting and analytical experience, preferably within the telecom industry.
• Experience analyzing, manipulating, transforming, and interpreting large and complex datasets (i.e., millions of rows)
• Technical Aptitude: Advanced knowledge of database queries, structures, and data management principles. Python, Excel/VBA, SAS, Business Objects, and other coding will be an asset.
• Experience with one or more current BI and visualization tools such as Tableau and Power BI.
• Demonstrated knowledge of the master data lifecycle, including experience with data profiling and data quality.
• Practical experience with Software Development Lifecycle (SDLC) and ETL (extract, transform, load) processes and associated tools.
• Exceptional analytical and problem solving skills.
• Excellent interpersonal and communication skills with ability to work with cross-functional teams.
• Strong planning and organizational skills and ability to contribute to and support multiple projects in a high-paced performance environment.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: No Selection
Posting Category/Function: Finance & Accounting & Audit / Compliance
Requisition ID: 311907

Location(s):  Canada : Ontario : Parry Sound

Scotiabank’s Information Technology and Solutions provides global technology solutions support to each of our core businesses - Domestic Banking, International Banking, Global Banking & Markets and Global Wealth & Insurance. Our technology-based solutions enable Scotiabank to achieve sustained profitable growth and a competitive advantage.

The Client Central technology team is an integral part of Global Technology Applications (GTA) team.

We are comprised of high performing, energetic, results-oriented, and collaborative individuals who thrive in our dynamic and agile environment to deliver the best solutions to meet the needs of our customers.

The role

We are looking for a Software Developer to join our team to help move forward our strategy and vision.

As a member in the Client Central technology team, you will be working alongside a group of technology professionals responsible for technical design, development, and delivery of various solutions to resolve multi-dimensional business problems to support business needs.  We are looking to fill our team with forward thinking individuals who embrace change, are passionate about their profession, are flexible, curious, continuous learners and who want to achieve challenging goals and have long-lasting impact on our customers and the Bank.

You will be a hands-on technologist with a results-oriented and curious mindset and deep technical skills. You will provide the delivery of technical solutions, while ensuring they are delivered on time, on budget, and with high quality. You will have the opportunity to be mentored by senior team members, while bringing a fresh perspective to the team.

Responsibilities

• Responsible for the design, development and successful implementation of effective and quality solutions to support client data processing, reporting and analytics.
• Work within a big data ecosystem (GCP, Hadoop) to design and deliver complex software components and applications.
• Analyze complex business requirements and transform them into robust technical specifications.
• Adapt to change quickly and adjust work accordingly in a positive manner.
• Effectively contribute to and collaborate with a dynamic, agile development team, working to build a high-performing team in an inclusive work environment.
• Collaborate and clearly communicate with partner BA, QA and business teams.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 5+ years of relevant software development and IT industry work experience, with focus on big data technologies
• Disciplined in development methodology and familiar with software development technologies and concepts. Hands on experience in design, development and successful deployment of large-scale projects from end to end
• Proven analytical and problem-solving abilities. Candidate should be able to work both independently and, in a team, -oriented collaborative environment, by understanding the design documents and handling application development, unit testing and QA support
• Excellent programming skills in Python
• Hands-on working experience in Django frameworks is an asset.
• Experience with a wide spectrum of big data technologies including Hive, Spark, HQL, Spark, SQL, Hadoop/HDFS
• Practical expertise using agile delivery with deep understating of core agile concepts, and continuous delivery and deployment methodologies (GitHub, Bitbucket, Maven, Jenkins, Artifactory, Airflow, etc).
• Strong SQL knowledge and experience working with relational databases, including database modeling.
• Experience with GCP (Google Cloud Platform) is a plus.
• Knowledge of Kafka and NiFi is a plus
• Knowledge and experience in Capital Markets and Master Data Management would be an asset

 What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to create meaningful customer experiences.
• An opportunity for mentorship from experienced and knowledgeable technologists
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

Location(s):  Canada : Ontario : Toronto 

Location(s):  Canada : Ontario : Cobden 

Software Developer for the Fraud IT team under Global Functions Technology.

What is the opportunity?

This is an exciting opening for a Senior Developer in the dynamic Fraud IT team. Fraud IT is front line in protecting our clients and RBC from a wide range of fraudulent activity and has a direct impact on RBC's bottom line. You'll be responsible for designing and enhancing detection components and working with Cloud technologies including Openshift, Azure, Kafka, and ElasticSearch. The team embraces an innovative mindset and exploring new solutions and technologies to continuously improve our detection capability and supporting platforms.

What will you do?

• Designing, coding, analyzing, and modifying programming systems, including encoding, testing, debugging and installing for a large-scale system

• Contribute to technical design, development, and implementation of applications

• Design, build, and maintain APIs, Microservices and Responsive web applications by leveraging best practices alongside a global development team

• Integrate applications with 3rd party tools and deploy to cloud services

• Implement effective automation testing strategies along with the build activities

• Ensure code quality, performance, scalability, responsiveness of applications

• Work with technology vendors and own relationships with them to drive seamless delivery of dependent applications

• Conduct and contribute to design and code reviews ensuring our apps are scalable, testable, and maintainable

• Participate in post-implementation reviews of application, development, and processes, continually working to create a learning environment by sharing with others

• Work in an Agile team environment which is fast paced, fun and collaborative

• Ensuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisions

• Conducting analyses of organizational needs and goals for the development and implementation of application system

• Working with different RBC internal teams for software feature delivery, support and bug fixes

• Stay current and competitive by keeping up to date with the latest platform capabilities, security, performance, and reusability

• Must have 3-4 years working experience as a software developer

• Will be responsible for reviewing Business requirements and a lead participant in application solutioning, design, and development execution

What do you need to succeed?

Must-have  

• 3+ years experience in Java and Scala

• 3+ years experience in Unix/Linux platforms

• Cloud platform experience such as Azure, AWS, or Openshift

• Experience using noSQL technologies such as Elastic Search

• Experience with Kafka

What’s in it for you?  

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities  

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System Applications, Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-04-22

2024-09-30

08/29/2024

Address:

1461 Rebecca Street

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

08/29/2024

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00