1338 Jobs Found
Communications Coordinator Full-time Job
Marketing & Communication EdmontonJob Details
The Edmonton Election is a large-scale, multi-stakeholder, complex, and highly legislated civic project that occurs every four years with very tight and legislated timelines. The Edmonton Election enables Edmontonians to vote for Mayor and Council and Edmonton Public or Edmonton Catholic school board trustees. The Communications Coordinator supports the implementation of the 2025 Election Strategic Communications Plan by drafting communications for various mediums, managing logistics for public information events and drafting presentations and information materials.
What will you do?
- Draft and execute content for social media, web, brochures and newsletters to align with the communications plan
- Manage public information advertising in accordance with the plan
- Coordinate the production of audiovisual, digital and print materials across City of Edmonton departments and external vendors to ensure quality and to meet deadlines
- Edit and review materials for readability, grammar and quality
- Assist in developing scripts and key messages for 311
- Organize the distribution of voter information cards and other materials
- Prepare public service announcements, media advisories, speaking notes and presentations as needed
- Monitor social media trends, propose responses and provide support
- Offer feedback post-events, highlighting successes and areas for improvement
Qualifications
- Graduation from a 2 year accredited post secondary institute or college program with coursework related to the public relations field
- Minimum of 2 years experience in a designated public relations, public affairs or public information position
Assets:
- Knowledge of public relations principles and techniques
- Knowledge of photography, photo equipment, audio-visual equipment, computer hardware and software
- General knowledge of allied fields of advertising, news media, publication, graphic design, printing and audio-visual
Skills required for success:
- Experience in delivering marketing communications materials
- Working knowledge of communications, marketing, advertising, media, social media and design coordination, event planning and print production
- Excellent written and verbal communications skills
- Ability to establish effective working relationships with personnel at all levels of civic service, outside agencies and organizations
- Ability to work in a fast-paced environment with strict deadlines
- Strong organizational, prioritization and time management skills
- Ability to work independently and in a team environment
- Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
- Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)
Conditions of Employment:
- Hours of Work: 33.75 hours per week
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Work Environment:
- This role has minimal physical demands and takes place within an office environment.
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
Up to 1 temporary, benefits-eligible position that may continue for up to 18 months
Salary Range: $36.125 - $45.416 (Hourly); $63,643.220 - $80,011.640 (Annually)
Talent Acquisition Consultant: SM/MZ
Classification Title: Public Information Officer I
Posting Date: Jul 03, 2024
Closing Date: July 10, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Project Term (Up to 36 months) Full-time
Union: CSU 52
Department: Office of the City Manager
Work Location(s): Elections Office, 16304 - 114 Ave Edmonton T5J 3R8
Communications Coordinator
City Of Edmonton
Edmonton - 482.41kmMarketing & Communication Full-time
63,643.22 - 80,011.64
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Clerk 9 Full-time Job
Administrative Jobs SaskatoonJob Details
Job Summary
Under the supervision of the Administration Coordinator this position provides payroll, accounting, administrative and clerical support.
Duties & Responsibilities
- Verifies, enters and maintains payroll related documents and records, including daily attendance and staff entitlements. Produces required payroll related reports, and responds to related inquiries.
- Supports cross checking purchasing transactions, entering required information and preparing paperwork to process accounts payable invoices. Maintains spreadsheets and balances accounts to the general ledger. Prints and distributes general ledger reports and variance reports for the Division.
- Assist with maintaining and reconciles budget spreadsheets to the Corporate GL reports, assigns GL number to invoices and records invoices totals to assigned spreadsheets.
- Monitors and communicates budget variance to Management.
- Acts as liaison between external vendors, civic departments and boards; maintains related files and records, completes purchase orders, verifies charges and assigning billing information.
- Performs reception and support duties including receiving and directing in-person and telephone enquiries, types, formats, proofreads and processes a variety of correspondence from written copy and electronic sources, produces reports, books meeting and required space and provides meeting support including taking and transcribing minutes, opens and distributes mail and orders and maintains stationary supplies..
- Maintains divisional information on Corporate SharePoint Site including processes, procedures and organization charts.
- Verifies, enters and maintains database records to support employee and vendor management
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements
- Graduation from a business college.
- Two years’ diversified and progressively responsible experience using Microsoft Office applications, including one year of payroll and one year of accounting experience.
Knowledge, Abilities, and Skills
- Knowledge of generally accepted accounting principles, concepts and procedures.
- Knowledge of general payroll procedures and terminology.
- Knowledge of modern office practices and procedures.
- Knowledge of business English and arithmetic.
- Ability to establish and maintain effective working relationships.
- Ability to accept new challenges by continuous learning.
- Ability to work effectively in a team environment.
- Ability to make and accept responsibility for decisions.
- Ability to prioritize tasks.
- Ability to communicate effectively orally and in writing.
- Demonstrated skill in the operation of office equipment, including a computer with Windows-based word-processing and spreadsheet software (Microsoft Office).
Weekly Hours: 36.67
Clerk 9
City Of Sasakatoon
SaskatoonAdministrative Jobs Full-time
54,068.40 - 59,610
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Fleet Mechanic Full-time Job
Coca-Cola Canada Bottling Limited
Maintenance & Repair EdmontonJob Details
Fleet Mechanics perform mechanical repairs and preventative maintenance on company fleet vehicles according to DOT and OSHA regulations, with a specific focus on medium and heavy duty, diesel tractor and trailer maintenance and repair.
The Details:
This is a Full-time position that will start ASAP. Standard work week is 40 hours with the potential for overtime during our peak seasons.
Wage: $42.28
Schedule: Monday - Friday (8 Hours) 11:00 AM - 7:30 PM
Hours: 40 hours per week, overtime as required.
Benefits: Yes
Responsibilities
- Responsible for performing mechanical repairs and preventative maintenance on company fleet vehicles.
- Troubleshoot, diagnose and complete repairs on all types of vehicles.
- Perform preventative maintenance within fleet department.
- Perform preventative maintenance in fleet.
- Respond to service calls.
- Maintain tools and area of work in an organized fashion.
- Pick up and deliver vehicles if required.
- Participate in and adhere to the required safety training.
Qualifications
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Journeymen Heavy Duty Mechanic Ticket required.
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High School Diploma or GED required.
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3+ years journeyman mechanic experience preferred.
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Previous experience as a mechanic with light and heavy equipment required.
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Experience repairing and diagnosing gasoline, diesel, and propane engines, automotive electrical systems and material handling equipment preferred.
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Successful applicant will be required to have a Class 1 Driver’s license or be suitable for Class 1 training.
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Demonstrated mechanical and technical aptitude.
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May be required to supply automotive hand tools (not including heavy duty or diagnostic tools).
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Knowledge of airbrake and electrical systems and components preferred.
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Experience operating Forklifts preferred.
Fleet Mechanic
Coca-Cola Canada Bottling Limited
Edmonton - 482.41kmMaintenance & Repair Full-time
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Shipper/Receiver Full-time Job
Gear Centre Group Of Companies
Transportation & Logistics Red DeerJob Details
We currently seeking a Shipper & Receiver for our Red Deer location. This position will start performing shipping and receiving duties to become familiar with the product and processes while working towards a Parts Person role.
Primary Responsibilities
- Receiving and recording of incoming parts stock orders and accurately warehousing
- Picking and packaging of parts orders for shipping to customers
- Pickup and deliveries using company vehicle as required in Red Deer and surrounding areas
- Responsible for keeping company vehicle clean and in good repair
- Maintain friendly, courteous communications with customers keeping them updated regarding the status of their deliveries
Qualifications
- Must possess a valid driver’s license with an acceptable drivers abstract
- Confident and positive demeanor
- Strong organizational skills with ability to set priorities and meet deadlines
- Excellent verbal & written communication skills
- Ability to work independently or in a team environment
- Some mechanical aptitude would be considered an asset
For the Right Candidate, We Offer:
- Competitive Wages and Remuneration Package
- Rewarding Team Environment
- Employee Recognition Program
- On-site Parking
Comprehensive company paid benefits for employees and eligible dependents including:
- Health and Extended Health
- Dental
- Life Insurance
- International Travel Insurance
If you have a strong work ethic, a positive attitude, and are interested in building a rewarding career, please submit your resume through this ad.
Shipper/Receiver
Gear Centre Group Of Companies
Red Deer - 485.27kmTransportation & Logistics Full-time
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Bus Operator Full-time Job
Transportation & Logistics ReginaJob Details
Closing Date: Open until filled.
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
POSITION SUMMARY
PLEASE READ THE ENTIRE BULLETIN THOROUGHLY AND CAREFULLY. THE APPLICATION & SELECTION PROCESS ARE CLEARLY EXPLAINED.
This position offers the opportunity to become a skilled professional driver. Under general supervision, the employee in this position operates a transit vehicle in a safe and courteous manner and provides effective and safe transportation for the citizens of Regina, while providing exemplary customer service. Employees must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are constant during a normal shift as a Bus Operator:
- Ability to sit for long periods of time in the driver’s seat while wearing a seat belt.
- Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat.
- Ability to “reach over-head” with both arms to manipulate controls.
- Constant twisting and neck rotation of different ranges to check mirrors, blind spots etc.
- Ability to perform required pre-trip inspection, which involves walking, bending, squatting, reaching, twisting body in many different positions.
- Medium duty lifting while assisting customers with special needs.
- Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
- Bending, stooping, crouching and twisting in order to keep doorways clear of ice and snow build-up.
Note: Work schedules vary, seven (7) days per week including split shifts, early mornings, evenings, late nights, weekends and holidays. Days off vary. This is a seniority-based environment where work schedules, days off, vacation and other absences are based on seniority and availability to maintain service levels.
Key Qualifications:
- Communicate clearly and respectfully verbally, in writing and on the two-way radio.
- Transport passengers on schedule while following all applicable rules and regulations. Assisting passengers with transit information and monitor fares.
- Ensure passenger safety when boarding, riding, and departing buses.
- Reports all operational problems, collisions, delays and/or mechanical problems.
- Navigate a variety of challenging and complex customer interactions respectfully while multi-tasking to always ensure the safety of the passengers.
- Dealing with difficult or challenging passengers and the general public.
- Follow defensive driving guidelines and local traffic laws.
- Contribute to Regina Transits professional image by demonstrating safe, responsible and ethical behavior in all activities.
- Punctuality when reporting for duty is imperative.
- Perform required inspection and air brake test of vehicle according to Regina Transit policies and procedures.
- Perform related duties as required.
Knowledge, Abilities and Skills:
- Demonstrated initiative, judgement and superior skill in the operation of buses in a wide range of weather and road conditions.
- Ability to deliver excellent customer service at all times while dealing with situations in a professional manner.
- Remaining calm and self-controlled when dealing with difficult situations.
- Co-operate with Transit Supervisors, other City agencies and/or departments to meet customers’ needs.
- Ability to achieve results while being mindful of a respectful, inclusive and service-minded work environment.
- Attention to detail and able to adhere to specific procedures/instructions.
- Knowledge of City of Regina geographic layout (streets, landmarks, places of interest etc).
- Map reading skill are essential.
- Completion of Grade twelve (12), GED or equivalent, including a suitable driving and work history record and demonstrated ability to deal with the public.
Please ensure that your resume includes up-to-date and relevant contact information; particularly a valid email address
As noted below in the Selection Process, the first two steps include communication via email.
SELECTION PROCESS
- After review of resumes and cover letters, an email will be sent to those candidates we wish to bring forward in the selection process.
- This email will request that the candidates respond, providing proof of education (diploma, high school transcript or GED certificate, etc.), copy of a recent Driver's Abstract and; if your country of origin is not Canada you will be asked to provide proof of entitlement to work in Canada; citizenship or a permanent resident card.
- If the documents provided are satisfactory, candidates will be administered Job Suitability test via email.
- Following Job Suitability tests, select candidates will be requested to attend an in-person interview.
- Applicants called for an interview will be required to have successfully completed the written portion of the Class 2A Learner’s License and provide verification at the interview. Applicants are advised that SGI has an examination fee.
- Reference checks will be completed prior to interviews.
- Following a verbal offer of employment, candidates must provide a clear Criminal Record Check.
- If all steps in this process are met, the successful candidate will begin the 6 week training program with the City of Regina Transit Department.
Due to the large number of applications we receive every year, it is very important to ensure that your resume sets you apart from the rest and clearly indicates what makes you the best candidate for the job. We wish all of our applicants the best of luck.
As stated above, you will be contacted by email if you are selected for testing. Candidates no longer being considered will also be notified by email.
Additional Requirements
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Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.
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Successful candidates will be required to provide proof of acquired education.
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Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.
Bus Operator
City Of Regina
Regina - 234.94kmTransportation & Logistics Full-time
23.16 - 30.64
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Room attendant Full-time Job
Hospitality SaskatoonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to sweep, mop, wash, and polish floors, dust furniture, and make beds and change sheets
- The candidates should be able to stock linen closet, clean, disinfect, and polish kitchen and bathroom fixtures and appliances, and handle and report lost and found items
- The candidates should be able to provide basic information on facilities, pick up debris and empty trash containers, and wash windows, walls, and ceilings
- The candidates should be able to address customers’ complaints or concerns
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
By mail
(Po Box 1049) 1041 Kaiser William Ave. E.
Langenburg, SK
S0A 2A0
Room attendant
Langenburg Country Inn Motel
SaskatoonHospitality Full-time
18.84
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Administrative Associate Full-time Job
Administrative Jobs SaskatoonJob Details
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
- Ensure effective client administration by managing all administrative processes and escalations requiring investigation
- Consistently demonstrate high levels of client service by:
- supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
- responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
- Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
- Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts
- Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Experience in the securities industry
- Already duly registered as an Investment Representative (IR) with CIRO
- Excellent verbal and written communication
- Strong organizational skills
- Ability to take initiative, work independently and meet deadlines
- Meticulous attention to detail and excellent time management skills
- Exceptional client service skills
WHAT’S IN IT FOR YOU
- At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- An organization committed to making a difference in our communities– for you and our clients.
- An inclusive working environment that encourages creativity, curiosity and celebrates success.
- Learning and Development – free access to Scotia Academy to upskill and develop your skills.
Administrative Associate
Scotiabank
SaskatoonAdministrative Jobs Full-time
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Delivery clerk Full-time Job
Transportation & Logistics SaskatoonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided
Location: #137 – 309 Fairmont Drive Saskatoon, SK S7M 5G7
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to determine the method of shipment and schedule distribution of goods, preparing necessary shipping documents
- The candidates should be capable of assembling containers and crates, packing goods for shipment, and affixing identifying information and shipping instructions
- The candidates should be responsible for inspecting and verifying incoming goods, maintaining internal record-keeping systems, and recording shortages or damaged goods
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details
By email
[email protected]
Delivery clerk
Filipino Express Inc
SaskatoonTransportation & Logistics Full-time
20
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Information Technology Coordinator Full-time Job
IT & Telecoms SaskatoonJob Details
Job Summary
This position consults with relevant divisions in the Corporation to identify potential solutions for business problems, establish project priorities and recommend strategies for implementation and integration of projects, specific to the areas of ERP ABAP (e.g. SAP workflow, reports, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.)
Duties & Responsibilities
- Consults with relevant divisions to determine Corporate information needs and system requirements, and plays a key role in managing relationships with the divisions, including advising other divisions on available IT services and solutions.
- Provides advice and consultation to other divisions regarding gathering business requirements and preparing departmental computing plans, project prioritisation and the maintenance of the Corporate Long-Range Systems Plan.
- Recruits, directs, supervises, trains, and evaluates performance of assigned staff, including review and approval of ERP development and ERP support work delivered by the respective ERP application support partner.
- Conducts feasibility studies and recommends alternatives; identifies system requirements for implementation; and develops a statement-of-requirements document.
- Reviews the potential of information systems projects and provides consultation regarding the development of systems, including ERP roadmap and technology advancement in the areas of ERP ABAP (e.g. SAP workflow, reports, interface, conversion, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.).
- Supports the lifecycle of a project from developing business case, initiates, plans and controls projects, and prepare forecasts of short- and long-term projects, including the successful execution of ERP upgrades, ERP service pack updates, ERP change release cycles, and future ERP products in the areas of ERP ABAP (e.g. SAP workflow, reports, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.).
- Plans and manages studies to identify productivity improvements through effective management techniques and tools.
- Obtains consensus on the priority of projects; recommends the resources to meet goals; and oversees the implementation of projects.
- Maintains current knowledge of technological advancements as they pertain to departmental and corporate requirements.
- Assists with planning and managing the maintenance and revision of Corporate information systems, capability and practice, standards, procedures, architecture, framework, and the use of new methods.
- Assists with the integration of data within the Corporation.
- Performs other related duties as assigned.
Qualifications
Education, Training, and Experience Requirements
- Degree in computer science, commerce, business administration or related discipline.
- Seven to nine years’ experience in information services, SAP ABAP (Workflow, Report, Interface, Conversion, Enhancement, Forms, etc.), SAP BTP, SAP Fiori., including three years' experience as a Systems Analyst.
Knowledge, Abilities, and Skills
- Thorough knowledge of information processing hardware and software, including knowledge of current innovations.
- Thorough knowledge of the principles of organization, management and administration.
- Ability to exercise a high degree of initiative and to work independently.
- Ability to analyze diverse systems.
- Ability to communicate effectively, orally and in writing, including the ability to prepare and present presentations of a specialized nature.
- Demonstrated project management skills.
- Demonstrated effective interpersonal skills, including the ability to relate with all levels of the organization and external contacts.
Requires Security Check
Weekly Hours: 36.67
Information Technology Coordinator
City Of Sasakatoon
SaskatoonIT & Telecoms Full-time
86,211.84 - 101,175.60
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Material handler Full-time Job
General Category Sherwood ParkJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Location: 130 Broadway Blvd, Sherwood Park, AB T8H 1S5, Canada
Shifts: Day, Weekend
Physical Requirements:
- The candidates should be prepared for repetitive tasks and capable of handling heavy loads, demonstrating manual dexterity and the ability to handle weights up to 23 kg (50 lbs)
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to load, unload, move products, and weigh materials and goods
- The candidates should be able to operate a variety of equipment to load, unload, move materials, and sort, crate, and stack goods
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Material handler
PN Junk Removal Ltd
Sherwood Park - 471.99kmGeneral Category Full-time
21
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Cleaner, light duty Full-time Job
Administrative Jobs EdmontonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Physical Requirements:
- The candidates should be capable of handling repetitive tasks and be prepared for physically demanding work
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to sweep, mop, wash, and polish floors
- The candidates should be able to dust furniture and vacuum carpeting, area rugs, draperies, and upholstered furniture
- The candidates should be able to disinfect operating rooms and other areas
- The candidates should be able to wash windows, walls, and ceilings
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Cleaner, light duty
Beverly Crest Childcare
Edmonton - 482.41kmAdministrative Jobs Full-time
17.25
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Senior Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Under supervision of the Customer Service Manager, this position provides direction and support to other Customer Service Representatives as well as providing support to the Customer Service Manager.
Duties & Responsibilities
- Performs the duties of a Customer Service Representative.
- Provides daily direction, mentorship, training and on-floor support to Contact Centre staff.
- Acts as the first point of escalation for resolving complaints and complex issues in areas relating to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
- Researches and responds to complex customer and staff issues related to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
- Liaises with internal stakeholders, including Service Saskatoon, Saskatoon Light & Power, Saskatoon Water, Community Standards, etc. to resolve customer issues.
- Provides support to the Customer Service Manager, including processing Call Monitoring Calls for evaluation.
- Reviews and makes recommendations regarding process improvements related to customer service activities in Corporate Revenue.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements
- Graduation from a business college
OR
- Graduation from a one year, post-secondary business related program.
- Five years’ progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years’ current customer service experience in City utilities and taxes using the City’s Customer Information System (CIS).
Knowledge, Abilities and Skills
- Considerable knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
- Knowledge of data processing methods and procedures.
- Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
- Demonstrated ability to communicate effectively, orally and in writing.
- Demonstrated ability to multi-task, meet deadlines, and manage several concurrent priorities
- Ability to effectively provide guidance and training to staff.
- Ability to research, analyze and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Skill in the use of a computer using the Microsoft Office Suite.
Requires Security Check
Weekly Hours: 36.67
Senior Customer Service Representative
City Of Sasakatoon
SaskatoonCustomer Service Full-time
64,308.72 - 70,900.80
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