Under the general direction of the Senior Manager, Executive Services and Protocol, the Office Coordinator provides a full range of administrative and executive meeting support services on-site to employees in the Toronto office.  Functioning autonomously, you are charged with ensuring the administrative activities run efficiently and effectively. You ensure the smooth coordination of the day-to-day technical, security and administrative delivery of services critical in delivering the objectives of that office.  As a member of the Executive Services Team, you contribute to the identification and implementation of changes to administrative practices for continuous improvement. 

More specifically, you will provide:

1. Administrative and office support

• act as the contact person for general public enquiries and/or visitors to the office 
• act as key contact with building management to ensure building issues are addressed, including electrical, kitchen, repairs, etc., in a timely fashion; liaise with the Bank’s head office Facilities team as required
• provide administrative support to the Regional Director (CEA), including scheduling external appointments, travel arrangements, registrations, and expense claims
• act as the back-up of the Executive Assistant in the Toronto Office as needed
• provide on-site administrative support to visiting Bank executives
• liaise with external parties to organize meetings and ensure external liaison activities are appropriately recorded in the Bank’s client relationship management (CRM) tool
• research information on the Internet or from other sources, as required
• support the onboarding and offboarding of Toronto regional office employees
• order and organize office supplies to meet the needs of the Toronto office employees within budget constraints
• contribute to the effectiveness of business in the Toronto office, which encompasses five different departments
• ensure invoices associated with the functioning of the office are paid on time
• maintain and update processes, procedures and other information according to the Bank's Records Management standards and the needs of the office; conduct searches in accordance with Access to Information requests
• provide guidance and training to Toronto office colleagues, such as with the use of the Bank’s self-serve and other tools 
• collaborate and exchange information with colleagues to identify, improve or create best-in-class executive meeting and administration practices
• participate in various team and/or departmental initiatives/projects as required

2. Event and executive meeting support

• maintain a continuous awareness of meetings and events happening in the office so that everything runs smoothly and everything is in order and tidy at all times
• take the lead on preparing Executive space for all external meetings, ensure catering is ordered or coffee is prepared, prepare and clean-up rooms as needed
• ensure all technical support for the meeting is in place working with Information Technology Services (ITS) and troubleshoot when needed
• greet very high-level guests, checking identification and escorting them during their visit
• liaise with the Bank’s Communications teams for events as required
• coordinate the sending of event invitation and event registration, as required
• ensure building passes are available to visiting Bank of Canada staff

3. Security support

• work closely with Security Services to ensure security measures are followed and enforced
• Security Services of any risks to the staff in Toronto
• responsible for undergoing training and acting as fire warden for the office

What you need to succeed
As an administrative professional, you need excellent oral and written skills as well as strong interpersonal skills to include everyone, namely individuals at all levels, including senior external contacts. You also need to inspire confidence by taking accountability for what needs to get done, working with minimal direction, showing initiative and being flexible while taking on multiple priorities under tight deadlines. Within this role, being able to think ahead, prioritize and organize work effectively, research and process information and logically assess its implications is also key. 

You will be required to maintain a high level of accuracy, provide special attention to quality and details even as priorities changes and urgencies arise. As part of our great team, you’ll work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you’ll be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.

Please note that this position will require on-site presence 3-4 times per week.  

Nice-to-have

• working knowledge of SharePoint
• working knowledge of Microsoft Dynamics 365 CRM

Your education and experience
Post-secondary education in a field related to the position and a minimum of five years of progressively more responsible experience working in an administrative capacity within an executive environment or an equivalent combination of education and experience may be considered

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $56,170 to $66,083 (job grade 12)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Software Developer in Test contributes to the overall success of Commerce Engineering in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you?

• Be an advocate for quality in the project lifecycle.
• Write moderate to complex code/ scripts to test systems.  
• Design, develop and maintain a modular, extensible, and reusable test automation framework to enable continuous testing in an agile environment. 
• Collaborate closely with other team members to develop test approach that effectively covers the functional performance characteristics of features in the applications.
• Collaborate with Delivery Lead to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Report defects and work closely with the team so that solutions can be determined, prioritized, and scheduled.
• Prioritize testing of projects effectively across various businesses, to drive efficient work.
• Conduct root cause analysis of post-production issues and plan to prevent them in future.
• Have in-depth and up-to-date understanding of the organization’s products, applications, systems, environments, processes and tools.
• Introduce and influence overall process improvements and act as an agent for change to the organization.
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high-performance environment and contribute to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role?

• Bachelor's degree in a technical field such as computer science, computer engineering or related field preferred 
• 5+ years of test automation experience and in-depth knowledge of programming languages (Must have: Java/ Javascript; Nice to have: Python), frameworks, and utilities
• Experience with API testing (preferably using Postman)
• Excellent communication skills with ability to influence decision making across stakeholders
• Effective organization, planning, and time management skills
• Strong analytical and problem-solving skills
• Able to work as part of a team and encourage both individual and collaborative innovation
• Positive and resilient personality - Able to embrace feedback and have a desire for continuous iteration and improvement
   

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid

The Administrative Assistant III reports to a Manager and provides coordination and support in the areas of the regional reports, regional information tracking, ESAT, regional newsletters and in some cases supervises other Administrative Assistants.

KEY DUTIES & RESPONSIBILITIES

• Carry out the day-to-day execution of clerical duties to ensure BGIS operations are provided with administrative support
• Coordinate regional reports and perform preliminary analysis
• Coordinate corporate initiatives throughout the region
• Track regional priorities and ensure that information is tracked and compiled as requested
• Coordinate ESAT information and dissemination
• Coordinate regional conferences/meetings; prepare logistics and develop preliminary agenda
• Prepare initial content of newsletter/communications for the region (i.e. Vision Articles, Tenant Newsletters, etc.)
• Prepare/review information prior to Portfolio Manager’s approval of documents regarding the accuracy of content
• In some cases, enter and update Team Members’ information in HRMS. 
• Other related general administrative duties as required
• Other duties as assigned

KNOWLEDGE & SKILLS

• Requires three (3) to five (5) years of administrative experience
• Excellent computer skills, proficient with MS Office
• Self-motivated
• Ability to work independently with little or no supervision
• Excellent interpersonal skills
• Problem solving skills
• Effective leadership skills – may have personnel to manage
• Strong time management skills and organizational skills
• Strong written and verbal communication skills
• Strong customer focus

Licenses and/or Professional Accreditation

• None required

BGIS is dedicated to safeguarding critical environments through advanced electronic security systems, PLC integration, and building automation. We are seeking a highly skilled and detail-oriented Electronic Security Technician with a strong foundation in PLC and building automation to join our team. The ideal candidate will possess a comprehensive technical background and the ability to thrive in a fast-paced, high-pressure environment.

Installation, Integration, Maintenance and Repair

• Installation, maintenance, and repair of electronic security systems, including access control, CCTV, intrusion detection, and fire alarm systems.
• Integration of PLC systems into security infrastructure for enhanced control and automation.
• Configuration and maintenance of building automation systems to optimize security and energy efficiency.
• Conduct regular inspections and preventative maintenance on security equipment, PLC systems, and building automation components.
• Troubleshoot and resolve system malfunctions promptly and efficiently across all integrated systems.
• Respond to security alarms and incidents, following established protocols.

Communication and Documentation

• Collaborate with security personnel, IT, and engineering teams to identify and address security vulnerabilities and system optimization.
• Maintain accurate and up-to-date documentation of system configurations, maintenance records, and incident reports.

Best Practices Current Knowledge

• Stay current with industry trends and advancements in electronic security, PLC, and building automation technology.

Other

• Adhere to strict security protocols and confidentiality requirements.
• Take on new initiatives and challenges (quickly adapt to change) with a positive attitude; and ability to multi-task in a fast-paced environment.

• Proven experience as an Electronic Security Technician in a critical environment with a strong foundation in PLC and building automation.
• In-depth knowledge of electronic security systems, including access control, CCTV, intrusion detection, and fire alarm systems.
• Proficiency in PLC programming and integration with security systems.
• Understanding of building automation systems and their interaction with security infrastructure.
• Strong troubleshooting and problem-solving skills across multiple systems.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Licenses and/or Professional Accreditation

• Possess relevant certifications (e.g., NICET, Security+, PLC certifications, building automation certifications).

Languages: English

Education:

Secondary (high) school graduation certificate or equivalent experience

Experience: 7 months to less than 1 year

Salary: The Greater of $27.00 per hour 40 hours per week or piece work

Transportation/Travel Information: 

Valid driver's license, Willing to travel overnight, Willing to travel for extended periods.

Work Conditions and Physical Capabilities:

Repetitive tasks, Large workload, Overtime required, Physically demanding, Sitting, Attention to detail, Handling heavy loads.

Credentials (certificates, licenses, memberships, courses, etc.):

AZ class license, Driver's License (Class 1 or A), Air Brake (Z) Endorsement, Commercial Vehicle Operator's Registration (CVOR) Certificate, Workplace Hazardous Materials Information System (WHMIS) Certificate

Work Location Information:

Various locations, Remote location

Personal Suitability:

Excellent oral communication, Excellent written communication, Effective interpersonal skills, Flexibility, Organized, Judgement, Team player, Reliability Security and Safety Basic security clearance, Driver's validity license check, Driving record check (abstract).

Employment conditions 

On call, Overtime, Early morning, Morning, Day, Evening, Weekend, Night, To be determined

Benefits:

Health benefits Health care plan, Dental plan, Disability benefits

Other benefits:

Parking available, Free parking available, On-site housing options, Learning/training paid by employer

Long term benefits:

Group insurance benefits, Other benefits, Life insurance, Pension plan

Financial benefits:

Bonus, Mileage paid, Piece work

Thank you for your interest with Riverdale Poultry. Only selected applicants will be contacted.

Marketing Specialist TV Brands

Who we’re looking for:

Rogers Sports & Media is looking for strong executor and strategic planner to help elevate our brands, social media and marketing presence across our TV portfolio. This role requires someone with strong creative sensibilities, social media skills, brand management skills, a detailed focus, and experience in briefing multi-facet campaigns with media agency, creative and internal media planning partners. You will play a key role in the development of industry-leading marketing campaigns for our audiences across all platforms. In addition, the ideal candidate will understand, analyze, and react to the rapidly evolving media landscape, marketplace and content consumption habits of audiences across Canada.

What you’ll do:

• Contribute to the brand strategy across the TV portfolio, developing the insight-driven roadmap for marketing-led growth
• Ensure the individual brand identity is consistent across all consumer touchpoints
• Assist with strategic planning and the full-year campaign planning process across the TV brands, with audience reach, acquisition and engagement in mind
• Contribute to the brand presence and content development across social media channels. Planning social media roll out campaigns (organic & paid), create and develop original social content, daily activity across socials and maintain community engagement.
• Leverage insights, analytics and trends to inform marketing and campaign strategies, in order to determine key tactics to grow audiences in both traditional and digital media environments
• Work collaboratively with programming, sales, digital and content/editorial teams to provide insights, ideate and produce best-in-class communications that drives ratings and revenue goals
• Support the Manager in agency planning and budget management process, taking the lead on key projects, and ensuring campaigns are delivered on time and on budget
• Be the knowledge base for all marketing touchpoints clearly articulating campaign goals and objectives to agency and creative partners to deliver effective marketing solutions
• Identify opportunities to grow brand visibility amongst core audience targets
• Ensure campaign delivery processes are clearly articulated to all stakeholders to manage the end-to-end process with internal and external partners, never missing a deadline
• Work closely with internal content and media teams optimize campaign effectiveness and achieve tactical objectives on owned and operated channels
• Contribute to a strong team culture of passionate marketing professionals, sharing insights and plans to ensure full team understanding and support
• Contribute to budget planning and executional excellent

What you bring:

• A solid understanding of the Canadian media environment and strong knowledge of the TV / entertainment industry
• Understanding and knowledge of social media – IG, FB, X, YouTube, Tik Tok
• Photoshop skills
• Experience in brand management, advertising development and/or campaign planning
• 3+ years marketing experience, with proven ability to work collaboratively with cross-functional teams to achieve campaign goals
• An analytical lens to maximise campaign performance and drive business growth via all advertising channels
• Demonstratable knowledge of broadcast, streaming and digital media
• Strong attention to detail with proven experience in development and delivery of high-profile, multi-channel campaigns
• Demonstratable experience across a broad range of media and an understanding of the purpose of media in the marketing funnel
• A proven ability to build strong and successful relationships with key stakeholders, taking initiative to help deliver results
• Strong work-ethic and a desire to contribute to a team that is focussed on success

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

Schedule: Full time
Shift: Day
Length of Contract: 12 Months
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Marketing Communication
Requisition ID: 311747

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Location: 1305 King St West Toronto, ON M6K 1G9
Shifts: Day, Evening, Weekend, Overtime
Work setting: Willing to relocate, Various locations, and Construction site

Physical Requirements:

• The candidates should be able to work in noisy environments and dusty conditions, adapting to challenging work environments as necessary
• The candidates should be able to work under pressure, remaining composed and focused while meeting deadlines and project demands
• The candidates should be prepared for physically demanding tasks, demonstrating physical fitness and stamina to handle the rigors of the job
• The candidates should possess manual dexterity and hand-eye coordination, enabling them to perform tasks accurately and efficiently
• The candidates should be capable of handling repetitive tasks efficiently, maintaining productivity and attention to detail over extended periods

Other Requirements:

• The candidates should demonstrate flexibility, adapting to changing circumstances and tasks as needed to support project objectives
• The candidates should exhibit reliability, consistently delivering quality work and meeting deadlines as expected by the team
• The candidates should be team players, collaborating effectively with colleagues to achieve common goals and foster a positive work environment
• The candidates should be hardworking, showing dedication and diligence in their efforts to contribute to the success of the team and project

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be proficient in loading, unloading, and transporting construction materials safely and efficiently to designated areas, ensuring smooth workflow on the construction site
• The candidates should possess the skills to erect and dismantle various structures such as concrete forms, scaffolding, ramps, catwalks, shoring, and barricades according to construction plans and specifications, adhering to safety protocols
• The candidates should be capable of mixing, pouring, and spreading materials like concrete and asphalt as required for construction tasks, contributing to the progress of projects
• The candidates should demonstrate the ability to clean and stack salvaged materials for reuse or disposal under the guidance of supervisors, ensuring efficient use of resources
• The candidates should be proficient in cleaning up chemical spills and other contaminants on construction sites, following strict safety protocols to mitigate risks
• The candidates should be skilled in removing rubble and debris from construction sites, maintaining cleanliness and safety standards to create a conducive work environment
• The candidates should be able to assist tradespersons, apprentices, and other workers as directed, playing a supportive role in the completion of construction tasks and projects

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Additional Requirements

• Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.

• Successful candidate will be required to provide proof of acquired education.

• Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.

Posting Period: 02-Jan-2024 to 31-July-2024

Major Responsibilities:

• Prepares flower beds, by hand digging or rototilling and raking, for planting; prepares plants and maintains flower beds, horticultural displays and plants in greenhouses.
• Maintains plant materials in a park area in a neat and orderly manner.
• Participates in the design, preparation, planting and maintenance of horticultural displays, turf grass areas, indoor and natural area plantings and landscapes including all aspects of Plant Health Care inclusive of I.P.M. and pesticide use.
• Prepares various growing media prior to planting; gathering, cleaning and storing propagules; planting and transplanting as required and determining and maintaining correct growing environment.
• Inspects plants, flowers, shrubs and trees and reports damage, insect infestation or disease.
• Prepares chemicals for spraying and sprays flowers, shrubs, etc.
• Performs park maintenance such as litter control, winter duties such as snow removal by hand and/or with equipment, ice removal, and washroom cleaning.
• Loads materials, plants, etc. and delivers, as required, to various locations.
• Operates various types of motor vehicles and mechanized grounds, garden and turf maintenance equipment, etc.
• Responds to horticultural questions from public.
• May be required to perform landscaping functions such as sodding and constructing retaining walls etc.
• May be required to direct other staff.
• Keeps equipment and tools clean and in good working order. 

Key Qualifications:

Your application must describe your qualifications as they relate to: 

1. Diploma or certificate in horticulture or equivalent combination of education and experience.
2. Considerable experience as a practicing gardener.
3. Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License Class and must qualify for the City's equipment operating permits and requirements.
4. Possession of or the ability to obtain within 6 months an Ontario Landscape Exterminator's License
5. May require Structural Greenhouse/interior Plant Exterminator Licence 

You must also have:

• A good knowledge of plant materials and the ability to propagate and grow a wide variety of plants for the beautification of park areas.
• Ability to arrange, plant and maintain annuals, perennials, shrubs and trees according to the best horticultural methods and to achieve an attractive appearance.
• Ability to identify insect pests, diseases and weeds and to treat them in the most effective manner.
• Ability to make the most effective use of fertilizers and an understanding of the water requirements of plants.
• Must be familiar with the Occupational Health and Safety Act and the regulations that apply to this work.
• Must be physically capable of performing required duties.
• Ability to deal courteously with the public.
• Ability to work in all weather conditions.
• May be required to work shifts, weekends, and overtime as required.

We thank all applicants and advise that only those selected for further consideration will be contacted

• Posting Period: 29-JUL-2024 

Is This Job For You?
Are you an experienced HRBP with a passion for public service? Are you passionate about supporting clients through multiple complex matters, big or small, and thrive in environments that require a high degree of creativity, urgency and comfort with ambiguity? Are you excited at the exceptionally unique prospect of working for the largest municipality in Canada? Then this opportunity to join the Relationship Management Team with the City of Toronto’s People & Equity Division may be just the role you have been waiting for! The Relationship Management Team serves as the City’s strategic human resources partners who help divisions deliver on their organizational goals through their people.
 

In 2021 the City of Toronto underwent a broad HR transformation initiative and introduced a Client Relationship Management (HR Business Partnering) function to support leaders in the successful delivery of people management practices and capabilities. Now in 2024, while our team continues its evolution journey, we are looking for a HR business partner to join our team – someone that is ready to embrace a diverse portfolio of client groups with 500+ employees, and who is excited by the prospect of also being able to work on and lead projects that will serve the overall evolution of our People & Equity Division.

What Will You Do?

Reporting to the Manager, Relationship Management, you will be responsible for the effective delivery of strategic HR consultation and guidance in key areas including talent management, workforce and succession planning and non-union employee relations for your assigned client groups.
 

You will drive adoption of the transformed P&E service delivery model and direct clients to the appropriate service channels, when necessary. You will facilitate and embed performance management discipline across client group(s), ensuring consistency of approach and alignment to City-wide program.
 

The HR Business Partner will engage all areas of the People & Equity Division to provide customized people solutions in alignment with City-wide and Divisional workforce goals and priorities, proactively sharing relevant business insights from client groups.
 

You will analyze workforce data and analytics to formulate insights and recommendations, and to integrate solutions. In this multifaceted role you will lead initiatives that increase trust, employee engagement, leadership effectiveness and workforce productivity; as well as lead and manage organizational effectiveness, change and workforce initiatives in alignment with Divisional goals.
 

You will coach and develop leaders to deliver effective people management capabilities and practices. Keeping current on key talent, you will identify leadership and/or professional development needs and champion HR interventions that improve business performance through people.
 

Working closely with Recruitment and Talent Acquisition teams in the People & Equity Division, you will support senior leaders in workforce planning to identify talent gaps and review pipeline requirements to enable efficient recruitment and resourcing processes.
 

In this role, you will identify opportunities for continuous improvement of people systems, processes and practices, shaping and driving projects to address any gaps or risk. As a trusted business partner, you will demonstrate commitment to diversity, human rights, accessibility and equity, recognizing and leveraging individual and team differences as sources of strength, innovation, ideas and insights. You will work equitably with persons of all races, nationalities, cultures, ages, abilities, genders, creeds, and sexual orientation, enabling them to maximize their potential and contributions.

What Do You Bring to The Role?

You have strong human resources experience, working in a complex, preferably unionized environment, in a Business Partner capacity supporting employee groups of 500+. Post-secondary education in Human Resources will be an asset, or an equivalent combination of education and work experience, complemented by your CHRL designation (an asset).
 

To be successful in this role, you will have functional experience working across multiple human resource disciplines, including compensation/total rewards, organizational design, talent management, employee relations, talent acquisition, performance management, paired with advanced knowledge of employment legislation and labour relations practices.
 

You bring a strong consulting approach to this role, with demonstrated experience recommending and implementing strategies to enable the successful delivery of progressive and proactive human resources programs and solutions.
 

Your experience leading and managing change, process redesign and improvement will be instrumental in this pivotal role. Key to your success is demonstration of strong judgement, influencing and coaching skills, paired with a proven ability to initiate, build and nurture strong business relationships.
 

You are strategic, flexible and solutions focused, with the ability to communicate with confidence at all organizational levels.
 

What We Offer:

• We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
• A strong benefits package which includes competitive salaries, vacation and other unique offerings.
• We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
• We support ongoing learning and development and offer educational opportunities with tuition subsidies
• Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

• Posting Period: 15-JUL-2024 to 29-JUL-2024

Reporting to the Supervisor, Customer Support Services, the successful incumbent will be responsible for the overall operational and functional support of the comprehensive event and facility support services provided to City divisions, members of council and external organizations at civic public spaces across the City. The Program Operations Support Officer will also be responsible for the ongoing review, development and implementation of business processes and industry best practices ensuring the highest level of customer service and excellence in the organization.

Major Responsibilities:

• Collaborates with other city divisions, City Council and the Mayor’s Office, Agencies, Event Organizations, Vendors, and members of the public in the execution of seamless events and related programs and by demonstrating a high level of political acuity.
• Consults with both internal and external clients to identify and deliver event and logistical services that respond to unique customer and program requirements.
• Consults with clients to determine the most cost-effective solution for their functional requirements and use of space through innovative procurement strategies, knowledge of industry standards and best practices and subject matter expertise. Supports the development of operating budgets and client contracts for event and logistical services, estimates and cost recovery for services.
• Leads assigned projects related to operational support activities within the unit , ensuring effective teamwork and communication, high standards of work quality and organizational performance, as well as continuous learning.
• Works with the Supervisor, Customer Support Services to recommend, develop and implement policies and procedures regarding event operations and other related program and service specific requirements ensuring proper quality and supports to meet targeted productivity, standards and client satisfaction.
• Identifies, analyzes, rationalizes and optimizes business processes, policies, procedures, systems applications, inputs and outputs, program operations and functions at a detailed level.
• Conducts research into assigned areas, including working with confidential information related to policy, job roles and budgetary changes and producing related reports to enable ongoing and improved productivity and customer service, ensuring that such research takes into account industry best practices, corporate policies and practices, legislation and initiatives by other levels of government.
• Makes recommendations to senior divisional management regarding service optimization and business process simplifications that could result in alternate service delivery, resource allocation.
• Prepares strategies, work plans, project documents, proposals, council reports and presentations.
• Prepares, organizes and presents business cases, proposals, solutions, statistical reports and project documents and statements to various audiences.
• Assists in the development and maintenance of standards and specifications for program and operational systems for the Unit.
• Ensures timely and effective production of all required program reports, statements and maintenance of appropriate records.
• Supports the development and implementation of a centralized Customer Support Services delivery model across City facilities to ensure efficiency and coordination in the use of public spaces and resources.
• Provides input into the development, administration and monitoring of assigned budget, including processing, tracking, and submission of purchases, contracts, revenues and expenditures and ensures expenditures are controlled and maintained within approved budget limitations.
• Assists with the development of a comprehensive business plan for the division including revenue projection and new venture opportunities, forecasting and allocation of resources.
• Coordinates the preparation of Proposals, (RFP, RFQ, RFI), the evaluation process, and vendor performance reviews. Liaises with Purchasing & Materials Management and Legal during procurement for selected divisional contracts. 
• Coordinates technical and educational training and professional development requirements for staff.
• Coordinates and provides support on activities related to training, change management and implementation of policies/programs.
• Works with the Supervisor, Customer Support Services on recruitment, selection, performance and attendance management, deployment, and professional development plans for unit staff.
• Provides information and maintains a monitoring system for issue tracking such as labour relations, employee engagement initiatives, staff development and outcomes, and confidential data collection for People with Disabilities.
• Assists with overseeing the day-to-day operation of unit staff including the scheduling, assigning and reviewing of work and resource management
• Monitors and responds promptly to service complaints to address event and logistical service issues and resolutions.
• Works with the Supervisor, Customer Support Services on providing 24/7 coverage and response for staffing and event related issues at designated facilities.
• Assists with the design and overseeing of a new central venue and equipment booking system by providing operations support for the unit such as leading user acceptance testing of  technology and providing assistance with processes and/or navigating systems, monitoring data, while ensuring enhancement to the day-to-day operation and service delivery at assigned buildings and spaces throughout the organization.
• Oversees and maintains inventory, storage and safe operation of equipment and supplies related to event production to ensure sufficient resources are maintained, and the consistent delivery of event and logistical services.
• Ensures the timely completion of all preventive maintenance programs and audits.
• Develops and maintains templates for data collection and divisional forms.
• Reviews system of internal control and performs internal audits to record, identify and address any assigned venue, event and office equipment deficiencies.
• Recommends, implements and practices security, privacy and quality assurance requirements consistent with MFIPPA and corporate standards regarding storage and processing of confidential corporate and application data and information inputs and outputs.
• Ensures that City by-laws and legislative regulations including the Workplace Hazardous Materials Information System (WHMIS), the Occupational Health & Safety Act, and all applicable building codes are met for event and logistical services at assigned facilities.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in a discipline pertinent to the job function (i.e. Event Management, Project Management, Public Policy), and/or equivalent combination of education and experience.
2. Considerable experience in event production and logistics, including planning, organizing, problem-solving, and decision-making.
3. Considerable experience in project management and large scale, multi-faceted process coordination with the ability to apply principles, techniques, tools and methodologies to accomplish results-oriented outcomes.
4. Considerable experience with business process reviews; researching, formatting, analyzing and developing complex reports, establishing objectives and measures to continuously improve performance and the standard of excellence in the organization.
5. Experience using various computer applications including Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint), as well as implementing, operating and maintaining Venue Booking software and Web applications. 
6. Ability to  work in a multi-level stakeholder environment and establish and sustain effective partnerships with stakeholders including City Divisions, City Council Members, Agencies, Event Organizations and businesses in relation to the Customer Support Services portfolio.
7. Strong oral and written communication and presentation skills, with the ability to effectively communicate with all stakeholders, including elected officials, all levels of the organization, event clients and the public, utilizing discretion when required. 
8. Ability to lead, motivate, supervise unionized team, including managing performance.
9. Highly developed customer service, conflict resolution and problem-solving skills with the ability to develop and recommend solutions.
10. Proficiency in budget monitoring and co-ordination.
11. Ability to multitask and thrive in a high-stress, creative and political environment with frequent and competing deadlines.
12. Ability to take initiative and work independently, taking ownership of a project as well as collaborate with multi-disciplinary teams in fulfilling the unit's and division's goals.
13. Considerable knowledge in relevant legislation in the area of Occupational Health and Safety, Employment Standards Act, AODA (Accessibility for Ontarians with Disabilities Act),and various applicable collective agreements as related to event production.
14. Ability to work occasional extended hours, evenings and weekends to meet deadlines and support events at various locations across the city, as required.
15. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.