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Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

09/07/2024

Address:

826 Island Highway West

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 2 years to less than 3 years

Location: 18 southridge Drive #8B Okotoks, AB T1S 1N1
Shifts: Day, Evening, Night, Weekend, Morning
Work setting: Fast food outlet or concession
Cook categories: Cook (general)
Transportation/travel information: Own transportation

Physical Requirements:

• The candidate should be able to work under pressure, in fast-paced environment, pay attention to detail, perform repetitive tasks and also stand for extended periods
• The candidate should be physically demanding

Other Requirements:

• The candidate should be able to work with being focused on the client, in a flexible environment and also in an organized way
• The candidate should be reliable and also a team player

Responsibilities:

• The candidate should be able to inspect kitchens and food service areas, clean kitchen and work areas
• The candidate should be able to prepare and cook complete meals or individual dishes and foods and also prepare dishes for customers with food allergies or intolerances
• The candidate should be able to plan menus, determine size of food portions, estimate food requirements and costs, and monitor, order supplies, and equipment and also maintain inventory and records of food, supplies and equipment

Benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as secondary (high) school graduation certificate
Experience: Candidates need an experience of 2-3 years

Location: 249, 200 Southridge Drive, Okotoks, AB, T1S 0B2
Shifts: Day, Evening, Night, Weekend, Shift, Morning
Work Setting: Restaurant

Responsibilities:

• The candidate should be able to prepare and cook complete meals or individual dishes and foods also plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidate should be able to inspect kitchens and food service areas also train staff in preparation, cooking and handling of food
• The candidate should be able to order supplies and equipment also supervise kitchen staff and helpers
• The candidate should be able to maintain inventory and records of food, supplies and equipment also clean kitchen and work areas
• The candidate should be able to manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

SUMMARY

For assigned facilities, the Cleaner is responsible for the provision of cleaning and related services under the general direction of the Team Leader.

KEY DUTIES & RESPONSIBILITIES

• Carries out responsibilities to meet Client/Tenant requirements and ensures that cleaning deficiencies are identified to the Team Leader for inclusion in the cleaning program
• Key activities include washing, dusting, emptying litter and recycling containers, operating cleaning equipment, changing light bulbs, and shovelling snow
• Secures assigned facilities after hours by locking doors, closing windows, turning on/off lights as required and resetting security systems as required
• Ensures compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, and fire protection
• Represents BGIS in enhancing tenant and customer satisfaction and maintain positive relations
• May be required to work shifts, work on-call/standby and emergency call-out as required
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: High school education

JOB-RELATED EXPERIENCE: One year or less

KNOWLEDGE AND SKILLS

• Requires 1-year minimum experience in industrial/commercial facility cleaning operations
• Self-starter, willing to learn, able to work independently
• Team player
• Good verbal communication and writing skills
• Excellent interpersonal relationship skills
• Positive attitude toward all aspects of Environment, Health and Safety
• Knowledge of national and industry codes and standards such as WHMIS

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

Location: 5000 Joyce Ave,Powell River, BC V8A 5R3
Shifts: Day, Early Morning, Morning
Work setting: Hospital/health institution laundry

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to handle weight Up to 23 kg (50 lbs)
• The candidates should be able to handle heavy loads
• The candidates should be able to work in wet/damp area, noisy area, odours, and hot area

Other Requirements:

• The candidate should be punctual
• The candidates should be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to mix and add detergents, dyes, bleaches, starches and other solutions and chemicals
• The candidates should be able to operate dry cleaning and washing machines, dryers and blow drying machines to clean and dry garments, draperies, cushion covers, sheets, blankets, furs and other articles
• The candidates should be able to hand fold and bag shirts, sheets and other articles
• The candidates should be able to assemble and bag finished articles
• The candidates should be able to check finished dry-cleaned or laundered articles to ensure that establishment standards are met
• The candidates should be able to match invoices or tags with dry-cleaned or laundered articles
• The candidates should be able to carrying and replace linen

Benefits:

• The candidates will get paid time off (volunteering or personal days), life insurance, vision care benefits, health care plan, dental plan, and free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

By mail
8340 Fraser Reach Court suite 401
BURNABY, BC
V3N 0G2

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

Location: 5000 Joyce Ave,Powell River, BC V8A 5R3
Shifts: Day, Early Morning, Morning
Work setting: Hospital/health institution laundry

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to handle weight Up to 23 kg (50 lbs)
• The candidates should be able to handle heavy loads
• The candidates should be able to work in wet/damp area, noisy area, odours, and hot area

Other Requirements:

• The candidate should be punctual
• The candidates should be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to mix and add detergents, dyes, bleaches, starches and other solutions and chemicals
• The candidates should be able to operate dry cleaning and washing machines, dryers and blow drying machines to clean and dry garments, draperies, cushion covers, sheets, blankets, furs and other articles
• The candidates should be able to hand fold and bag shirts, sheets and other articles
• The candidates should be able to assemble and bag finished articles
• The candidates should be able to check finished dry-cleaned or laundered articles to ensure that establishment standards are met
• The candidates should be able to match invoices or tags with dry-cleaned or laundered articles
• The candidates should be able to carrying and replace linen

Benefits:

• The candidates will get paid time off (volunteering or personal days), life insurance, vision care benefits, health care plan, dental plan, and free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

By mail
8340 Fraser Reach Court suite 401
BURNABY, BC
V3N 0G2