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Customer Service Representative Full-time Job

BMO CANADA

Customer Service   Toronto
Job Details

Application Deadline:

09/19/2024

Address:

877 Lawrence Avenue East

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

Customer Service Representative

BMO CANADA
Toronto - 8.42km
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 09/19/2024 Address: 877 Lawrence Avenue East   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and...
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Sep 6th, 2024 at 09:19

Director, Marketing Strategy and Operations Full-time Job

Manulife Financial Corporation

Marketing & Communication   Toronto
Job Details

The Director, Marketing Strategy and Operations will be a critical leader and team-member for Canada Marketing, and responsible for driving the planning process for Marketing. You will work closely with the CMO and the Canada Marketing leadership team to develop the Marketing Plan for Canada. It will be critical for you to drive alignment across Canada and with the Global marketing team. You will monitor and report on the execution of the marketing plan, including tracking of Marketing’s scorecard and key reporting events such as the monthly business review. The Director, Marketing Strategy and Operations will also manage Marketing’s Book of Work, which includes all marketing campaigns and initiative spend, as well as our support of key initiatives in the IT Book of Work.

 

Key Accountabilities:

Drive the planning process for Canada Marketing

  • Lead the process to develop the Marketing Plan for Canada
  • Drive alignment across Canada businesses and functions
  • Align with Global Marketing
  • Support the cascade and communication of the marketing plan
  • Identify KPIs and set targets in support of the plan to establish Marketing’s scorecard

 

Monitor and report on execution of the marketing plan

  • Track Marketing’s scorecard
  • Identify across Marketing: what’s working, what is not working, and what we have learnt as we execute
  • Support regular reporting, including the monthly business reviews

 

Manage the Book of Work for Marketing

  • Includes: Marketing support and sponsorship of IT initiatives (within IT Book of Work) and Marketing’s Book of Work which cover our marketing campaign and initiative spend
  • In partnership with the CMO and leadership team: prioritize, support approval process through Manulife’s Outcome Delivery Framework (ODF), and track progress against delivery

 

Qualifications:

  • 5+ years of progressive experience; previous experience in strategy consulting considered an advantage
  • Experience in formulating strategy, familiar with key principles of strategy development, ability to think conceptually and creatively regarding solutions and opportunities
  • Experience in marketing; experience in digital marketing an asset
  • Demonstrated ability to communicate complex concepts / results in a clear, concise, easy to understand manner (written and verbal)
  • Strong investigative and critical thinking skills with the ability to perform critical analysis with limited oversight
  • Demonstrated ability to work autonomously, with a variety of stakeholders, using sound, independent judgment, problem-solving and analytical skills
  • Ability to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of managing multiple ongoing initiatives simultaneously
  • Ability to consistently deliver high quality results (attention to detail) within tight deadlines
  • Proven ability to interact / influence outside functional boundaries to achieve common goals
  • Bachelor’s degree required (Master’s an asset)

 

Competencies:

  • Influence and Persuasion – obtains buy-in from others, with or without authority
  • Adaptability – adapts and supports integrated change (a change champion)
  • Collaboration – builds beneficial networks to achieve collective business goals
  • Solution Focused – focuses on results and leading / influencing a team to deliver solutions
  • Compelling Communication – strong ability to communicate at all levels to stakeholders
  • Executing with Excellence – delivers meaningful, sustainable results

 

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.


What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.


Our commitment to you:

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

 

#LI-hy

Director, Marketing Strategy and Operations

Manulife Financial Corporation
Toronto - 8.42km
  Marketing & Communication Full-time
The Director, Marketing Strategy and Operations will be a critical leader and team-member for Canada Marketing, and responsible for driving the planning process for Marketing. You...
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Sep 5th, 2024 at 14:18

Data Scientist, Advanced Analytics and Modelling Full-time Job

Canadian Tire Corporation, Limited

IT & Telecoms   Toronto
Job Details

What you’ll do

We are seeking a results-oriented Data Science professional who can support retail, loyalty, and customer analytics. The primary focus of this position is to develop robust machine learning models, perform customer and program analytics, and develop analytical measurement frameworks. The Data Scientist will perform analytics in support of customer engagement, loyalty program optimization, and marketing program efficiency. Models, analytics, and insights developed will help achieve the strategic goals of our Retail organization.

  • Develop a deep understanding of our Retail business, Loyalty and Credit Card Customers, and Marketing programs.

  • Support the development of models and other analytics tools to increase customer engagement, marketing program efficiency, and loyalty program effectiveness.  

  • Collaborate in cross-functional teams to generate models, insights, and measurement frameworks that improve business practices and generate measurable business value.

  • Scope and structure data science projects while considering business needs and technical constraints.

  • Perform advanced quantitative and statistical analysis of retail, customer and loyalty data to identify trends, patterns, and correlations which will be used in making critical business decisions that enhance business performance.

  • Support the development of a robust measurement practice using the latest technologies and advancements in machine learning to provide timely insights.

  • Establish Machine Learning/Deep Learning models to improve customer engagement and marketing program performance.

  • Provide creative solutions, recommendations, and timely advice that align business needs with analytical/modelling concepts.

  • Establish necessary data pipelines to deploy AI/ML solutions.

  • Act as an active contributor to the analytics strategy within the Advanced Analytics team.

Key Relationships

  • Peers within the Advanced Analytics and Modelling team

  • Business Stakeholders throughout the retail organization.

What you bring

  • M.S or PhD, preferably in Statistics/Math/Economics/Computer Science or a related quantitative discipline.

  • 3+ years experience developing and implementing data science solutions for retail businesses, or loyalty programs.

  • Proficiency in using industry standard programming languages, including Python, R, or SAS.

  • 3+ years of experience querying and analyzing large datasets with tools such as SQL, Spark, etc.

  • Demonstrated understanding of statistical techniques to programmatically select (and justify) the right approach given specific business problems and data/technology constraints.

  • Familiarity with cloud-based data structures including tools to extract, manipulate and transform data within the cloud. Experience with Databricks and Azure Synapse is an asset.

  • 3+ years interpreting, synthesizing, and presenting complex models and analysis to business partners.

  • Excellent oral and written communication skills, with the ability to communicate both technical and business concepts, as well as strong presentation skills.

  • Demonstrated confidence and clear presentation style.

 

Hybrid

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

#LI-GM1

Data Scientist, Advanced Analytics and Modelling

Canadian Tire Corporation, Limited
Toronto - 8.42km
  IT & Telecoms Full-time
What you’ll do We are seeking a results-oriented Data Science professional who can support retail, loyalty, and customer analytics. The primary focus of this position is to develop...
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Sep 4th, 2024 at 16:44

COORDINATOR CONTRACT ADMINISTRATION Full-time Job

City Of Toronto

Administrative Jobs   Toronto
Job Details
  • Posting Period: 04-Sept-2024 to 18-Sept-2024 
     

Major Responsibilities:

Reporting to the Supervisor of Purchasing, the Coordinator Contract Administration, coordinates and assists to prepare and co-ordinate documents and specifications for operational and capital projects.  Including tendering, awarding, execution and financial administration of the Toronto Shelter and Support Services Division and will administer the coordination of contracts through the competitive process, tendering for various City Divisions and its agencies.

  • Coordinates the preparation of documents and specifications including REOI's, RFP's, RFQ and associated contracts for operational and capital projects for Toronto Shelter and Support Services Division
  • Provides support to Project Managers to review and comment on documents in relation to the scope, contract administration & payments responsibilities ensuring compliance to Municipal Policies & Procedures
  • Liaise with Purchasing and Materials Management Division; and client divisions regarding the competitive process, award and execution of contract documents
  • Completes competitive process documents to initiate sourcing request through ARIBA including all specifications drawings and stipulates requirements.
  • Liaise with legal the complete execution of legal documents related to contracts.
  • Evaluate quotation submissions and proposals and make recommendation regarding selections of supplier for goods and services requested.
  • Coordinates award process for Operational and Capital projects with Purchasing & Materials Management Division and other City divisions where applicable
  • Tracks, reports and monitors all spending activities related to contracts (tracks project milestones, initiates closing contracts, renewals etc.)
  • Monitors divisional compliance with City, Provincial and Federal purchasing regulations and requirements.

 

Key Qualifications

  1. Considerable experience with contract administration support including RFP's, RFQ's, bid evaluations, contract awards, service agreements, and non-competitive procurement processess.
  2. Experience in processing vendor invoices and tracking payments 
  3. Considerable experience with accounting and procurement software (Financial Modules of SAP, ARIBA, Microsoft Excel)

 

Must also have:

  • Advanced knowledge of public procurement guidelines and requirements.
  • Experience in performing public procurement sourcing initiatives
  • Knowledge of Toronto Municipal Code Chapter 71, Financial Control, and Toronto Municipal Code Chapter 195, Purchasing By-laws, including Fair Wage, WSIB and Occupational Health and Safety policies, Human Rights Code 
  • Ability to plan, prioritize, organize assignments and work with minimal supervision
  • Ability to work and communicate effectively with colleagues, provincial officials, consultants, solicitors and other internal and external clients
  • Ability to run reports in SAP, analyze the data and manipulate the information using spreadsheet software
  • Experience with contract awards and preparation or execution of contract agreements.
  • Experience with processing and reconciliation of vendor invoices, tracking payments, project cost accounting and control and recoverable.
  • Highly developed interpersonal and conflict resolution skills
  • Well-developed written and oral communication skills with the ability to communicate at all organizational levels
  • Ability in working as a part of a team
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces
  • Sound judgement in public and personal relations
  • Ability to investigate complaints from suppliers and mediate disputes or discrepancies regarding the delivery of goods/services ensuring contract obligations are met
  • Knowledge of municipal and interrelated government legislation, policies and procedures

COORDINATOR CONTRACT ADMINISTRATION

City Of Toronto
Toronto - 8.42km
  Administrative Jobs Full-time
  39.14  -  42.88
Posting Period: 04-Sept-2024 to 18-Sept-2024    Major Responsibilities: Reporting to the Supervisor of Purchasing, the Coordinator Contract Administration, coordinates and assists...
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Sep 4th, 2024 at 16:12

SUPERVISOR CUSTOMER CARE SERVICES Temporary Job

City Of Toronto

Customer Service   Toronto
Job Details

Posting Period: 03-Sep-2024 to 17-Sep-2024

Job Description

Customer Care only / Customer Care Support only

Job Summary:

To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties.

Major Responsibilities: 

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
  • Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Responds to enquiries from staff, elected officials and the general public, and investigates such enquires expeditiously. Exercises tact and professionalism when attending public and private meetings with elected officials and the public.
  • Ensures the appropriate customer service systems, processes and structures are in place to support the unit.
  • Tests and signs off on all related system improvements, enhancements and modifications prior to implementation, identifies system problems and provides detailed recommendations for system improvements, enhancements and/or modifications.
  • Develops, implements and maintains operating policies, procedures and guidelines for the Unit and ensures the clarification and proper administration of the same.
  • Builds and maintains optimum working relationships with external bodies including other levels of government, other municipalities, other City of Toronto divisions, agencies, boards and commissions.
  • Responds to inquiries escalated beyond the scope of front line staff ensuring a prompt, courteous reply including appropriate action and follow up. Report any concerns, complaints or conflict of interest issues where necessary.
  • Prepares briefing notes and other documentation regarding customer service issues.
  • Develops and implements new innovative client services and recommends effective and efficient means of providing service.
  • Ensures efficient, courteous service is provided to the public through personal, written and oral contact.
  • Initiates, develops and recommends innovative, leading edge customer service and program policies to guide service delivery and water efficiency among all Toronto Water's customers.
  • Participates in the development and implementation of operational policies, program practices, key performance measures and recommends changes to support unit's function and improve efficiency and effectiveness of service delivery; make major changes in overall business practices based on long term needs.
  • Works with the Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets.
  • Reviews information captured in field studies, customer surveys management and technical systems and other sources in order to improve operational performance by analyzing data, setting standards and goals to meet objectives.
  • Reviews the quality of work completed on a regular basis to ensure that it meets auditing requirements and customer service standards.
  • Assesses particular complaints/complexities within individual case files to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the City.
  • Represents Toronto Water and assigned programs while directly communicating and providing outreach functions to reach target water user audiences to promote, educate and train them on water efficiency and downspout equipment, policies, practices and program information.
  • Assesses the potential impact of changes on the organization with respect to new and emerging issues, trends, practices and directions in the business and industry marketplace affecting Toronto Water.
  • Researches and develops terms of reference, technical specifications, tender documentations, proposals and technical reports and prepares recommendations related to unit’s various customer requests/programs.
  • Represents Division through participation on various working groups, task forces and special teams.
  • Oversees Toronto Water’s public education and community outreach programs  and coordinates Toronto Water's presence at environment and community events for express purpose of educating participants on Division's programs and services.
  • Develops and contributes to digital, educational and communications materials.
  • Develops forms and records to document program activities, ensuring use of appropriate and effective communication tools and techniques to align with diverse demographics of audience and intended use of material.
  • Researches and selects appropriate fixtures and equipment requirements for unit's assets (e.g. water trailer) and rebate eligibility (e.g. Capacity Buyback incentives for equipment).
  • Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
  • Liaises with stakeholders and other municipalities to co-ordinate similar activities, including the sharing of findings and information.
  • Implements customer service strategies to ensure services provided meet City service standards.
  • Conducts on-site water investigations and assist in trouble shooting of ongoing issues with customers.
  • Represents the City of Toronto on various committees involved in the development and promotion of water efficiency and participates in municipal, provincial and national studies and hearings on water and environmental issues to provide input and comments.
  • Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy.
  • Develops and oversees client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations.
  • Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers. 

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

  1. Post-secondary education in a discipline pertinent to the job function, a technical or business degree preferred or related job experience.
  2. Experience with supervising a mid-to-large size municipal customer service programs, preferably with technical elements.
  3. Experience in the water and wastewater field or other pertinent utility, legislation and municipal programs and services
  4. An understanding of the technical and operational issues facing water utilities.
  5. Proficiency in various competencies related to the position, including highly developed interpersonal skills, human relations skills, communication, written and oral negotiation skills, with the ability to interact and communicate effectively with all levels of the organization
  6. Considerable experience with coaching and training front line customer service and technical staff for high performance.
  7. Management of customer service delivery within prescribed service standard levels.
  8. Experience with issue management, including customer complaint handling.
  9. Experience with developing policies and procedures for internal staff
  10. Experience with identifying customers, understanding their needs and maintaining responsive program delivery (i.e. using key performance indicators to monitor service standards and enhance service delivery)
  11. Experience in preparing/reviewing budgets and expenditure controls, including cost-benefit analysis
  12. Experience in procurement and contract management of external technical services.
  13. Ability to forge solid internal and external relationships/partnerships with various stakeholders
  14. Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation
  15. An ability to communicate effectively, both orally and in writing, to a wide variety of audiences (including senior management, employees, media, the public, elected officials and external agencies)
  16. Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to City council, senior/executive management and the public

Salary: $3,605.15 - $4,748.04 bi-weekly,  wage grade 6.5

SUPERVISOR CUSTOMER CARE SERVICES

City Of Toronto
Toronto - 8.42km
  Customer Service Temporary
Posting Period: 03-Sep-2024 to 17-Sep-2024 Job Description Customer Care only / Customer Care Support only Job Summary: To supervise the provision of customer care services includi...
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Sep 4th, 2024 at 16:11

Maintenance Supervisor Full-time Job

Canadian Tire Corporation, Limited

Maintenance & Repair   Toronto
Job Details

The Maintenance Supervisor supervises the execution of the maintenance work plan for the assigned shift and assist in the work set-up for the oncoming shifts as required. The incumbent will work with the Maintenance Planners to ensure all planned work has the resources and material available to complete the plan. They will also provide operational and equipment information to the Supervisor on the oncoming shifts to ensure a smooth transition between shifts. The Supervisor works closely with the Maintenance Manager when required to review major issues and activities, discuss team and team member performance and other discussion items.

 

  • Communicate with Team to resolve on-going technical problems, provide expertise and support on technical issues.

  • Provide updates for all shifts to outstanding equipment repairs/issues and improvement initiatives with input from the department Manager to ensure department cohesiveness.

  • Manage Building and Equipment repair issues and downtime.

  • Administer Company Policies and Procedures.

  • Identify training requirements for team members.

  • Support the employee annual review process and coaching sessions.

  • Coordinate/Supervise all Contractors and Service Technicians. 

  • Communicate daily Company information CIAs, safety memos, company update at shift huddles

  • Perform planning tasks when required, such as creating drafts of PMs for implementation into Maximo and establish PM frequency.

  • Participate in department and JHSC, if directed, meetings to correct safety issues building wide.

  • Participate in Department Workplace inspections with department safety rep and other department members

  • Other duties as assigned

 

What you bring

  • Must be a licensed Industrial Mechanic Millwright (433A) or Industrial Electrician (442A 0r 309A) with relevant industrial experience

  • Minimum 3 years experience in a supervisory or similar role

  • Good verbal and written communication skills

 

This is a full-time 12-hour shift 7p-7a(Wed/Thu/Fri) and every third week (Wed/Thu/Fri/Sat)

Maintenance Supervisor

Canadian Tire Corporation, Limited
Toronto - 8.42km
  Maintenance & Repair Full-time
The Maintenance Supervisor supervises the execution of the maintenance work plan for the assigned shift and assist in the work set-up for the oncoming shifts as required. The incum...
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Sep 3rd, 2024 at 14:29

Senior Contracts Administrator Full-time Job

METROLINX

Administrative Jobs   Toronto
Job Details

Our Commercial Management Office supporting the CPG Ontario Line department is seeking a Senior Contract Administrator to provide commercial support in contract planning, management and administration services for large scale, high profile and complex capital projects. 
 

What will I be doing?
  • Works directly within an Integrated Project Delivery team, be directly involved in assisting with the preparation, review and administration of high profile, large scale and complex contracts (e.g., P3, Progressive Design Build, construction and commercial/supplier contracts) during various stages of the contract management process
  • Works with internal project teams to define scope of project work, identifying potential project risks and mitigation strategies to ensure risk mitigation and management, value management and cost control 
  • Participates in the preparation and evaluation of procurement/RFP documentation, monitoring contracts to ensure contracts are aligned with procurement/contract management strategies and are complying with the terms and conditions set out in the contractual agreements 
  • Identifies and advises the Integrated Project Team on the resolution of a range of critical contract issues including contractor performance, and monitors contractor adherence to the terms of contractual agreements 
  • Enforces contractual obligations and conditions by engaging internal legal representation as well as providing assistance in negotiations and resolution of matters, or enforcement of penalty clauses, Liquidated Damages, etc. 
  • Escalates politically sensitive issues/matters as well as those without precedent to the Senior Manager or Commercial Lead as necessary 
  • Identifies and closely monitors project risks, constraints and contingencies associated with contracts to avoid or mitigate additional costs, penalties and delays. Escalates complex issues/problems to the Senior Manager or Commercial Lead, making recommendations to adjust mitigation tactics throughout the projects’ lifecycle. Administers contractual claims and the management, analysis (e.g. change orders, errors and omissions, negligence evaluation) and resolution of disputes. 
  • Contributes and advises on continuous improvement to both contractual matters and contract management software system to Senior Management and respective Integrated Project Team members
What Skills and Qualifications Do I Need?
  • Completion of a degree in Civil Engineering, Construction/Contract/Commercial Law or a related discipline or a combination of education, training and experience deemed equivalent.
  • Demonstrated experience in the contract management and administration of large multi-billion-dollar contractual agreements preferably involving large-scale transit infrastructure projects 
  • Knowledge of contracting principles, processes, methods, practices as well as accounting and scheduling principles
  • Administration of construction contracts and/or engineering/architectural design contract, and other technical and professional services contracts
  • P3 Project Agreements, variation procedures, multi-stakeholder contractual arrangements
  • Strong knowledge of construction project cycle, standards and processes to provide commercial contract administration/management expertise/advice to support delivery of capital infrastructure projects. 
  • P.Eng or LL.B./JD is an asset
  • Demonstrated experience in interpretation and application of contract law, Ontario legislation (e.g. Construction Act, OPS Directives etc.), and legal statutes and proceedings; solid knowledge of Canadian Construction Documents Committee documents, as well as P3 Project Agreements; strong ability to work with bespoke contract documents, specifications and drawings, third party agreements etc.
  • Strong ability to communicate effectively and tactfully with various personnel within and outside of the organization including management, professional staff, project team, construction site staff, other personnel to discuss, clarify and resolve technical/contractual matters, financial, legal and other concerns
  • Experience using contract management systems, such as Oracle Unifier
  • Excellent oral/written/presentation skills 
  • Excellent Microsoft Excel skills is an asset
  • Prior experience or interaction within a public sector environment is an asset
  • Prior experience negotiating terms and conditions is an asset

Senior Contracts Administrator

METROLINX
Toronto - 8.42km
  Administrative Jobs Full-time
  88,758  -  120,634
Our Commercial Management Office supporting the CPG Ontario Line department is seeking a Senior Contract Administrator to provide commercial support in contract planning, managemen...
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Sep 3rd, 2024 at 13:57

Senior Finance & Contract Officer Full-time Job

METROLINX

Financial Services   Toronto
Job Details

We are looking for an energetic, entrepreneurial professional who is experienced wearing multiple hats. Ability to handle a wide range of administrative and executive support related tasks while working independently with little supervision. Well organized, flexible and enjoys the administrative challenges of supporting an office of diverse people. Strong Oracle, Unifier and Excel skills are required.

What will I be doing?

  • Conducts financial and contract analysis to support and maintain adherence to strategy and develops reports and presentations utilizing analytical findings that support planning and decision-making.
  • Creates and manages department KPIs for Commercial Management Leadership and Senior Management review and action.
  • Analyzes financial architecture and policies to develop, manage and coordinate financial, contract development and administration, and establish related procedures and processes that are consistent with company policy and sound business practices, including:
  • Analyzing financial policy surrounding operations of the system 
  • Supporting audits of the system and control framework development
  • Supporting financial testing reviews of the system design and reports (e.g., transaction flows, Unifier, IOP testing, etc.)
  • Conducting analyses and developing reports for Senior Management 
  • Plans, develops, coordinates, and monitors contract spend.     
  • Identifying, assessing, and recommending solutions for financial issues that impact capital and operating contracts
  • Developing forecasts and financial information, including reconciling and processing invoices, expenses for individual lines of business, and tracking information for accruals. Will identify any discrepancies and recommend solutions as needed
  • Recommending alternative courses of action to address threats to project completion
  • Managing the “close-out” phase of contracts, ensuring all contract terms and conditions have been met and that payments due have been processed
  • Analyzes administrative, operational, and/or project-related processes and procedures and develops and implements streamlined solutions for identified inefficiencies
  • Prepares and formats monthly, quarterly, and “ad-hoc” financial reports from various sources of information, including statistical information. 
  • Drafts and formats various other documents for internal or external audiences using templates and general guidelines.
  • Maintains databases and electronic document management systems.
  • Additional department administrative support, documents processing, and financial administration duties as assigned
  • Develop and implement robust process monitoring systems to track key performance indicators (KPIs) and identify areas for improvement.
  • Analyze data and performance metrics to identify trends, patterns, and opportunities for optimization.
  • Lead cross-functional teams to develop and implement process improvements, ensuring alignment with organizational goals and objectives.
  • Collaborate with stakeholders to define performance targets and establish benchmarks for success.
  • Conduct regular audits and assessments to evaluate process effectiveness and compliance with standards and regulations.
  • Identify and mitigate risks associated with process changes, ensuring minimal disruption to operations.
  • Provide coaching and mentorship to junior team members on process improvement methodologies and best practices

What Skills and Qualifications Do I Need?

  • Completion of a post-secondary College diploma program in Business Administration, Finance, Commerce, Economics – or a combination of education, training and experience deemed equivalent
  • Demonstrated experience in analyzing financial architecture, financial planning and analysis, administering and negotiating contracts, and project management 
  • Financial analysis, accounting principles and practices, government policy development and decision making processes, forecasting methodologies, and mathematical modelling or computer programming
  • Organizational and analytical skills to coordinate a number of competing priorities under pressure to meet scheduled commitments
  • Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)
  • Oral/written/presentation skills to develop reports and presentations to internal stakeholder and senior Management
  • Experience with lean methodologies an continuous improvement an asset. 
  • Experience with Power platform (BI, query) an asset
  • Experience with Oracle EBS and Oracle Unifier and asset

Senior Finance & Contract Officer

METROLINX
Toronto - 8.42km
  Financial Services Full-time
  88,758  -  120,634
We are looking for an energetic, entrepreneurial professional who is experienced wearing multiple hats. Ability to handle a wide range of administrative and executive support relat...
Learn More
Sep 3rd, 2024 at 13:56

Software Engineer (Java) Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

We are looking for a Senior Software Engineer to join our Global Wealth Management Technology (GWMT) – we develop and modernize technology that powers the Global Wealth Management business lines. GWMT consists of many departments with high-performing agile teams working closely to deliver, support, and maintain the many applications and ecosystems within Global Wealth.

 

Is this role right for you? In this role, you will:

 

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Apply your development experience to deliver microservices in the cloud (Google Cloud, Microsoft Azure)
  • Project implementations and application integration 
  • Technical documentation of the solution
  • Support production issues and handle escalations during Release cycles as needed.
  • Mentor and guide team members in technical knowledge with best coding practices.
  • Troubleshoot technical issues to identify the root cause of the problem
  • Provide expert advice to key stakeholders
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Champions a high-performance environment and contributes to an inclusive work environment.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • You have at least 7 years of work experience as a Java developer.
  • You have experience building scalable, enterprise-level technology stacks with Java, SOAP, and JSON but ideally with a broad set of tools
  • You have experience in application architecture and API design
  • You are proficient in building Microservices and Spring boot
  • You have experience with Cloud Foundry and Kubernetes
  • Experience working with all phases of SDLC (Software Development Life Cycle).
  • Proficient with Unix Tools, shell scripting (Bash, Perl, Python, etc.), SQL queries, PL/SQL, and SQL Loader - or equivalent
  • You have experience in developing security systems and analyzing the current systems for vulnerabilities.
  • You have experience in version control and build tools, like Git, Bitbucket, Jenkin, Maven
  • You know a variety of frameworks (server-side, infrastructure, browser side, desktop, etc.) as well as a high aptitude for diving in and picking up new things
  • You have a well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
  • Solid understanding of wealth management concepts, and workflows.

 

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

 

Working location condition: Hybrid

 

#LI-Hybrid 

Software Engineer (Java)

Scotiabank
Toronto - 8.42km
  IT & Telecoms Full-time
We are looking for a Senior Software Engineer to join our Global Wealth Management Technology (GWMT) – we develop and modernize technology that powers the Global Wealth Management...
Learn More
Sep 3rd, 2024 at 13:47

Senior Specialist, IT Solutions - HR Data Analytics Full-time Job

Celestica International Inc.

IT & Telecoms   Toronto
Job Details

We are seeking an experienced Success Factors (SAP) Specialist with expertise in the Workforce Analytics module to join our team. The ideal candidate will have a deep understanding of HR best practices and a proven track record of successful Success Factors implementations, especially in the area of workforce analytics.

Detailed Description

Performs tasks such as, but not limited to, the following:

  • Collect, combine and analyze datasets and metrics from a variety of HR/Talent data sources to detect underlying trends that build the foundations for predictive people analytics
  • Conduct requirements gathering, design, development, and implementation of Success Factors solutions
  • Configure and customize Success Factors Workforce Analytics module to meet business requirements
  • Support the preparation of reports and presentations of findings to leadership teams with compelling data visualizations and narratives
  • Apply statistical analyses, predictive modeling, data mining and forecasting techniques, with a focus on revealing the hidden and potentially unexpected insights as to what truly drives or hinders attraction, performance and retention of personnel
  • Partner with HR to identify and address talent management and HR challenges
  • Stay up-to-date on the latest Success Factors technologies and best practices and own the product roadmap as it pertains to Celestica

Knowledge/Skills/Competencies

  • Extensive knowledge of Success Factors modules, especially Workforce Analytics (WFA)
  • Strong ability to elicit requirements from business stakeholders, convert them into functional requirements and, ultimately, into successful implementations
  • Proven ability to implement and configure Success Factors solutions to meet organizational needs
  • Excellent communication, interpersonal, and presentation skills
  • Ability to work independently and as part of a team in a fast paced organization
  • Experience designing and developing custom Workforce Analytics dashboards and reports
  • Certified in Success Factors Workforce Analytics
  • Familiarity with other HRIS systems, such as Oracle or Workday
  • Understanding of data analytics and reporting
  • Agile project management skills
  • Experience with employee engagement initiatives

Physical Demands

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

  • 4 to 6 years in a similar role or industry. Minimum of 4 years of experience as a Success Factors Consultant/SME.

Typical Education

  • Bachelor's degree in Computer Science, Data Science or related field

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Senior Specialist, IT Solutions - HR Data Analytics

Celestica International Inc.
Toronto - 8.42km
  IT & Telecoms Full-time
We are seeking an experienced Success Factors (SAP) Specialist with expertise in the Workforce Analytics module to join our team. The ideal candidate will have a deep understanding...
Learn More
Sep 3rd, 2024 at 13:42

Supply Chain Manager 3 Full-time Job

Celestica International Inc.

Management   Toronto
Job Details

his role supports critical customers at various sites in the Connectivity and Cloud Solutions segment of our business. It oversees the overall supply chain ramp/execution to ensure the customers’ requirements are met. Planning, demand management alignment, proactive solutions and direct collaboration with the customers and supporting functions, and developing strategies and execution plans to optimize the supply chain are crucial aspects of this role.

Detailed Description

Performs tasks such as, but not limited to, the following:

  • Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.
  • Maintains responsibility for management of materials availability to support build plans throughout the product life cycle for a specific business unit or customer set.
  • Provides leadership in designing the supplier portion of the materials supply chain to provide optimum flexibility with minimum investment.
  • Manages the effort to identify and develop suppliers to meet current and future business needs.
  • Leads efforts to reduce material cost and assess/respond to supply risks.
  • Manages the administration of all site purchasing contracts and agreements.
  • Manages the development of delivery requirements, material plans and short-range capacity plans to meet production schedules and inventory objectives.
  • Responsible for customer interface from SCM including relationship management and as the focal point for all SCM-related issues.
  • May be responsible for tracking and driving inventory results for North America working with site GM’s, SCM managers and customer VP/GMs.
  • Anticipates in business process improvements to help achieve inventory targets and maximize return on investment.
  • Works to ensure Celestica is compliant with customs and regulatory laws. Negotiates with carriers to support domestic and international air, rail and ocean transport ensuring favorable rates and cycle times for Celestica.

Knowledge/Skills/Competencies

  • In-depth knowledge and understanding of global supply chain management, distribution methods, and global transportation services and inventory management
  •  Broad knowledge of an electronic manufacturing environment, materials and processes
  • Strong knowledge of the marketplace conditions for a broad range of strategic commodities in industry pricing, technology, supply/demand and emerging trends
  • Strong knowledge in all areas of import/export, regulatory and logistics management
  • Strong knowledge of Celestica’s global supply chain including strategic policies and objectives and how they fit in
  • Excellent understanding of the global business environment and Customers business, organization, products and processes
  • Excellent analytical, negotiation and problem resolution skills
  • Good understanding of IT concepts and integrated business applications
  • Ability to lead complex negotiations effectively
  • Strong communication and presentation skills
  • Significant skills required in multi-tasking and time management
  • Ability to communicate effectively in English, both verbally and in writing, with a wide variety of internal and external customers
  • Ability to interface with many international sites to establish strong working relationships and cooperation

Physical Demands

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Occasional overnight travel is required.

Typical Experience

  • Nine plus years of relevant experience

Typical Education

  • Bachelor's degree in Business, Materials Management, Engineering or related field, or consideration of an equivalent combination of education and experience.
  • Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Supply Chain Manager 3

Celestica International Inc.
Toronto - 8.42km
  Management Full-time
His role supports critical customers at various sites in the Connectivity and Cloud Solutions segment of our business. It oversees the overall supply chain ramp/execution to ensure...
Learn More
Sep 3rd, 2024 at 13:40

Computer application programmer | LMIA Approved Full-time Job

Grapesoft Canada Inc

IT & Telecoms   Toronto
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College/CEGEP
Experience: Candidates should have experience of 5 years or more
Computer and technology knowledge: NET, Internet, Java, MS Office, MS Windows, Networking hardware, Networking software, Programming software, SQL, Oracle

Location: 100 King street West, Suite 5700 Toronto, ON M5X 1C0
Shifts
: Day, Shift, Morning, 08:00 to 18:00

Physical Requirements:

  • The candidates should be able to work under pressure in a fast-paced environment
  • The candidates should be able to work in tight deadlines with attention to detail

Other Requirements:

  • The candidate should be initiative, should have excellent oral communication, efficient interpersonal skills, excellent written communication, and be able to work as a team player

Responsibilities:

  • The candidates should be able to write, modify, integrate and test software code
  • The candidates should be able to prepare reports, manuals and other documentation on the status, operation and maintenance of software
  • The candidates should be able to assist in the development of logical and physical specifications

Benefits:

  • The candidates will get health care plan

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
100 King Street W suite 5700
Toronto, ON
M5X 1C7

Computer application programmer | LMIA Approved

Grapesoft Canada Inc
Toronto - 8.42km
  IT & Telecoms Full-time
  43  -  45
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as College/CEGEP Experience: Can...
Learn More
Sep 2nd, 2024 at 14:51

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