All jobs within 500 km around Windsor

JOB SUMMARY

You are the first point of contact for all inquiries relating to Human Resources and Payroll, Pensions, and Benefits for City of Ottawa employees. Your responsibilities include using a broad base of knowledge and strong communication skills to provide effective front-line support, guidance, and expertise to employees on related policies, procedures, and practices. You efficiently handle a variety of inquiries, transactions, and issues relating to HR, Payroll, Pensions, and Benefits programs and processes.

Your role involves interpreting and applying HR, payroll, pension, and benefit policies accurately, while exercising good judgment and discretion in your interactions. You also provide support, troubleshooting and problem resolution to users of self-service tools.

Additionally, you are responsible for maintaining the integrity of data in various secure systems, such as the OMERS Pension Plan's site and insurance carrier's site, Canada Life, as well as updating and auditing master data in SAP, in response to employee and manager requests.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business or related field

Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Customer service principles
• The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
• Working knowledge of Payroll and HR policies, processes and procedures
• Microsoft Office Suite and other corporate standard software as required
• Intermediate knowledge of SAP
• Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Demonstrated knowledge of SAP operation with a HR/Payroll services environment
• Apply collective agreements provisions as they relate to employee transactions
• Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
• Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
• Communication skills with all levels of employees, management and the general public
• Work independently and within a team to develop innovative solutions
• Communicate effectively on complex issues
• Superior client service skills including patient and tactful with clients and other staff
• Highly organized/reliable and flexible
• Integrity, tact, discretion and good judgment in maintaining confidential information
• Takes initiative
• Creative/innovative
• Thorough
• Team player
• Resourceful
• Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

JOB SUMMARY

The mandate of the Health Protection Service is to advance the health of Ottawa residents through the provision and delivery of integrated, client-centric health protection services and programs including: Infection Prevention and Control, Sexual Health, Communicable Diseases, Outbreak Management, Substance Misuse, Emergency Preparedness, Response and Recovery, Food Safety, Safe Water, Health Hazards Prevention and Management, and Healthy Environments as outlined in Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines.

You provide primary health care (PHC) including clinical, counselling and referral services within the scope of practice and standards of care as outlined in the Regulated Health Professionals Act (RHPA) and the College of Nurses of Ontario for clients seeking services through the Sexual Health Centre clinic(s).

As an autonomous health professional with advanced education, you provide essential health services grounded in professional, ethical, and legal standards. Nurse Practitioner (NP) competencies reflect advanced nursing practice by building and expanding upon the competencies of a registered nurse.

You function as a member of a multidisciplinary team in the provision of appropriate sexual health services, and are accountable to the program manager, functionally accountable (for clinical practice issues) to the Medical Director of Health, and to the College of Nurses of Ontario for NP practice issues.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN) Completion of a certificate demonstrating “Primary Health Care Nurse Practitioner” from an approved University

Minimum of 5 years of progressively responsible experience in public/community health clinic, including in-depth knowledge of sexual health and working with populations at risk

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Advanced nursing practice including, clinical assessment and diagnosis related to contraception and sexually transmitted infections in particular
• Requires knowledge and experience to counsel individuals on any sexual health issues
• Current contraceptive methods and appropriate prescribing of contraceptives
• Current therapeutics and interactions
• The Health Protection and Promotion Act regulations pertaining to sexually transmitted infections and other related guidelines
• Appropriate counselling, re: sexuality, healthy sexual relationships, safer sex practices, contraception, and pregnancy options
• Community health care resources and referral physicians
• Sexual health issues and centre programs
• Planning and evaluation methodologies
• Current principles and practices of public health theory and practice including research principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as part of a multidisciplinary team within the stated scope of practice
• Communicate effectively interpersonally, orally and in writing with management, staff and the public
• Multi-task and manage changing priorities and emergency situations
• Counsel clients on a variety of issues including sexuality in general, healthy sexuality relationships, safer sex practices, contraception, pregnancy options
• Conduct advanced assessment, examination and treatment skills
• Analyze data, write reports, prepare briefings, make recommendations
• Mentor, supervise and evaluate students
• Excellent organization and time management skills
• Leadership skills for chairing meetings, leading projects, providing functional direction to other nursing professionals
• Use word processing and database software
• Thorough knowledge and comfort dealing with and discussing sexual health issues with clients and other health practitioners
• Able to work with clients from a variety of cultural, socio-economic and sexuality backgrounds
• Open, personable, flexible in approach, non-judgmental, able to establish rapport and maintain confidentiality
• Strong commitment to public health, role model, advocate as required

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

Ottawa Public Health is responsible for providing public health programs and services that contribute to the physical, mental and emotional health and well-being of the residents of Ottawa, in compliance with Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines and other related public health legislation. In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection. 

You are responsible for: coordinating the development, implementation and maintenance of strategic plans; leading or undertaking high risk, complex strategic projects; and providing project management services including defining project scope, preparing project documentation, and leading an assigned project team. 

You also lead or undertake corporate programs and initiatives on behalf of Ottawa Public Health, representing the branch/service area and department, and consult with the MOH and senior leadership team to establish strategic management objectives and outcomes consistent with the departmental and corporate vision.  In addition, you support the department’s stakeholder and relationship management strategies.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Public Administration or a related field

Minimum of 5 years of progressively responsible and practical experience in strategic planning, and the development, implementation and evaluation of complex and strategic projects, and programs at a corporate or departmental level.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
• Project management methodologies and practices
• Business process principles, practices and methodologies 
• Business case analysis
• Policy and program analysis, development, implementation and evaluation
• Research, trend analysis, risk assessment
• Strategic and communications plans development
• Performance management, measurement methods, tools and techniques
• Strategic planning and policy development concepts, theories, principles and methodologies
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Corporate policies, guidelines and practices
• Departmental business requirements as well as understanding of the programs/services and operations of other departments, and the inter-relationships between them and own work area
• Working within a complex, political environment
• Corporate computer systems and applications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work on a wide range of projects of a highly complex and diverse nature
• Develop and deliver presentations to various levels of management and community partners
• Communicate effectively and concisely, both orally and in writing
• Build internal/external business relationships to enhance knowledge, innovation and continuous improvement
• Perform effectively in a multi-disciplined environment requiring a high degree of motivation and initiative
• Possess excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public as required
• Work effectively in a team environment to achieve corporate, departmental and branch goals
• Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
• Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment
• Display political awareness and sensitivity
• Demonstrated leadership, initiative and credibility
• Innovative, goal and results-oriented 
• Flexible and adaptable  
• Customer service oriented 
• Exercise discretion, tact and diplomacy

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time