11/14/2024

Address:

2305 chemin Rockland

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

How you will make contributions that matter...

You are best suited for the role if you…

We support and care for our employees by providing them with…

Job Description

• The candidate must maintain professionalism in customer service.
• The candidate must load and unload goods.
• The candidate must operate and drive straight or articulated trucks in order to transport goods and materials.
• The candidate must oversee the condition of the vehicle and inspect the brakes, tires, lights, cold storage, and other equipment.
• The candidate will be responsible for performing pre-trip, en route, and post-trip inspections, as well as overseeing all vehicle aspects.
• The candidate will be responsible for receiving and relaying information to central dispatch.
• The candidate will be responsible for recording cargo information, hours of service, distance travelled and fuel consumption.
• The candidate must handle and transport dangerous goods.
• The candidate will be responsible for ensuring the smooth operation of equipment.
• The candidate must deliver goods to customers.

Job Requirements

• The candidate should be fluent in French language.
• The candidate must have a certificate or diploma in other trades.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate must have a Class 1/1F/A Licence (semi trailer trucks) and a Driver’s License (Class 1 or A).
• The candidate must be able to handle weight up to 45 kg (100 lbs).
• The candidate should have effective interpersonal skills.
• The candidate must be flexible.
• The candidate should have good judgemental skills.
• The candidate should be reliable.
• The candidate must be hardworking.

Work setting

• The candidate’s relocation costs should not be covered by the employer; if the company does not provide a relocation package, you may request an advance on your earnings to cover some of your moving expenses.

Experience and specialization

Documentation knowledge

• The candidate must be knowledgeable about accident or incident reports, dangerous goods occurrence reports, driver logbooks, inspection reports (pre-trip, en-route, and post-trip) and trip reports.

Type of trucking and equipment

• Trucking and equipment types include straight truck (4,600kg+ or 10,000lbs+ with 3+ axles) and tractor-trailer.

Transportation/travel experience

• The candidate must have transportation and travel experience at international, local, national, provincial/territorial, and regional levels.
• The candidate must have both long-haul and short-haul travel experience.

Additional information

Security and safety

• The candidate should undergo a thorough criminal record check, driver’s licence validity check, and driving record check (abstract).

Transportation/travel information

• The candidate must be able to drive a manual transmission vehicle.
• The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be willing to work for long hours in sitting positions.

Own tools/equipment

• The candidate must have steel-toed safety boots and a safety vest.

Benefits

• Health, Financial, Long term and Other benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
• Under Financial benefits, the candidate shall receive benefits in line with the collective agreement contract between the employer and the union representing a bargaining unit, as well as Group insurance benefits, Life insurance and Pension plan.
• Under Long term benefits, the selected candidate will receive Long-term care insurance that covers all or part of assisted living facilities and in-home care for people 65 or older or with a chronic condition that needs constant supervision.
• In addition to the Health, Financial and Long term benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Other benefits and Paid time off (volunteering or personal days).

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

Location: 300, chemin du Tremblay, Boucherville, QC J4B 5X9

By email

cpitt@groupeguilbault.com

By fax

450-641-1216

Our employee-partners enjoy:

• Competitive Pay
• Weekly Pay Cheques
• RRSP and DPSP Contribution
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays

• Career Advancement Opportunities

Compensation Grade:

Grade 1 - Stores

Job Description:

About this Opportunity

Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and stimulating career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are hiring a Cashier for our store!

Giant Tiger Offers:

• Medical / Dental / Vision Benefits
• Store Discount
• Profit Sharing
• Safety-first environment

Cashier, Job Highlights:

• Ensures a high level of customer service at the checkouts;
• Accurately records customer transactions in electronic cash register.

Cashier, Job Requirements:

• Effective communication and interpersonal skills;
• Attention to detail.
• Strong customer service skills.

Cashier, Job Schedule:
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Cashier, Physical Demands of Position:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

• Stand and/or walk.
• Bend, twist, and squat.
• Lift and/or move up to 18 kg (40 lbs.).
• Perform tasks involving firm grasping.
• Perform repetitive tasks requiring a range of hand motions.
• Reach above shoulder height and below waist level.
• Operate equipment, including using a ladder.

Requirements:

Languages: Candidates must have knowledge of the French Language.
Education: Candidates need standard educational qualification such as other trades certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset
Area of Specialization: Custom fabrication, Factory assembly
Own Tools/Equipment: Steel-toed safety boots

Physical Requirements:

• The candidate should be able to perform repetitive tasks
• The candidate should be able to handle heavy loads
• The candidate should be able to work with manual dexterity
• The candidate should be able to pay attention to detail
• The candidate should be able to stand for extended periods

Responsibilities:

• • The candidate should be able to interpret welding process specifications
  • The candidate should be able to operate manual or semi-automatic, fully automated welding equipment
  • The candidate should be able to read and interpret welding blueprints, drawings specifications, manuals and processes
  • The candidate should be able to examine welds and ensure that they meet standards and/or specificationsThe candidate should be able to operate manual or semi-automatic flame-cutting equipment

• The candidate should be able to operate brakes, shears and other metal shaping, straightening and bending machines
• The candidate should be able to fit, braze and torch-straighten metal
• The candidate should be able to operate oxygen arc cutting equipment (arc-air), (AOC)
• The candidate should be able to operate hoisting and lifting equipment
• The candidate should be able to operate previously set-up welding machines to fabricate or repair metal parts and products

Benefits:

• The employees get to work in a well-known company
• The employees get health benefits in a form of a health care plan
• The employees get long-term benefits such as Group insurance benefits
• The employees get other benefits such as Free parking available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume) through below mentioned details.

By Email:
metauxouvrescf@sogetel.net

Location(s):  Canada : Quebec : Longueuil

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.