4039 Jobs Found
Customer Experience Associate Full-time Job
Customer Service NewmarketJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
Newmarket - 239.34kmCustomer Service Full-time
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Engineer, Test Development Full-time Job
Engineering NewmarketJob Details
Summary
The Engineer, Test Development designs, develops and implements automatic test equipment and test programs for product testing and design verification which ensure robust and high quality assembled products in manufacturing.
The Engineer, Test Development may specialize in many areas but are generally categorized into Structural (verification of an assembly process by testing each of its smaller elements and their interconnects) and Functional (verification that a design will perform its main purpose).
Detailed Description
Performs tasks such as, but not limited to, the following:
- Work independently to develop technical solutions without assistance in a limited number of technical fields supporting common segments/technologies. May also solve complex problems in cooperation with a team of other engineers.
- Attend and interact in technical customer meetings.
- Provide high level test hardware and software solution architecture
- Review equipment data sheets and select appropriate equipment based on requirements
- Support creation of structural or functional test strategy and test plan to meet project goals and requirements
- Support creation of technical proposals with costed BOM and hours estimates
- Ability to research and comprehend relevant product technologies and skills associated with product technologies
- Develop production test strategies based on product design specification
- Design and develop test solutions including hardware & software elements and then system integration, qualification, and installation to meet product, quality and test requirements outlined in the test plan.
- Debug of tester issues using design of experiments, tools, and failure analysis methodologies
- Execute all validation/qualification requirements by applying statistical and common industry methods
- Stabilization of Test Solutions for manufacturing working to optimize with process teams focussing on cycle time and yield.
- Test developers may also work with product design teams with feedback from product testability, test coverage, diagnosability, reparability, firmware/diagnostics and user experience.
- Keep up to date with relevant industry knowledge and regulations
Knowledge/Skills/Competencies
Refer to technical skills below
- Engineering Foundation Competencies
- Knowledge and understanding of the design process for systems and printed circuit boards
- Knowledge and understanding of systems and printed circuit board manufacturing processes and equipment
- Knowledge of industry and quality standards
- Ability to evaluate, diagnose and troubleshoot problems
- Knowledge of materials and components used in the construction of systems and printed circuit boards and subassemblies
- Knowledge of industry and quality standards for incoming materials
- Ability to evaluate materials, gather and analyze data and determine root cause of problems
- Knowledge of testing software, processes and methodologies and failure analysis
- Knowledge of IT platforms, database design and programming languages appropriate to area
- Minimum 1-2 years of software development experience on Linux OS (Ubuntu, CentOS, Redhat) with minimum one language (Python preferred)
- Minimum 3-5 years of engineering development and manufacturing operations support (preferred, not mandatory)
- Strong operations background (electronics manufacturing experience preferred, not mandatory)
- Software design, development, debug and release
- Some Hardware development, integration and qualification (preferred, not mandatory)
- Project leadership and managing multiple projects
- Good organization skills
- Ability to effectively communicate with a variety of internal and external customers
- Instrumentation automation, driver development (preferred, not mandatory)
- Development in Aerospace & Defense and/or Healthcare industry would be an asset (not mandatory)
- Development in Hyperscale, Cloud Connectivity and/or DataCenter industry would be an asset (not mandatory)
- Some development experience with National Instruments LabView would be an asset (not mandatory)
- Some National Instruments TestStand experience would be an asset (not mandatory)
- Some board design and layout experience would be an asset (not mandatory)
- Some OpenCV, Javascript, HTML, XML, TCL, Bash Scripting, MS Visual Studio .NET (C#, VB, ASP), SQL, GIT (preferred)
Physical Demands
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Occasional travel may be required.
Typical Experience
- 1 to 3 years of related experience; experience in similar job roles
Typical Education
- Bachelor of Applied Science or Engineering in Computer, Electrical, Software, or Computer Science
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Engineer, Test Development
Celestica International Inc.
Newmarket - 239.34kmEngineering Full-time
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Forklift truck operator Full-time Job
Transportation & Logistics NewmarketJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 3 to less than 5 years’
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Forklift truck operator
RV Metalware Inc.
Newmarket - 239.34kmTransportation & Logistics Full-time
18 - 25
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Customer Service Representative Full-time Job
Customer Service NewmarketJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Newmarket - 239.34kmCustomer Service Full-time
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Detailer (2 month contract) Contract Job
General Category NewmarketJob Details
Mercedes-Benz Newmarket, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic VEHICLE DETAILER to join the Team.
Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.
Contract Lenght: 2 months
What’s in it for you…
- Competitive and generous compensation package
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more
About the opportunity…
As an integral part of the “we can do that” operation, this position is responsible to:
- wash the exteriro of vehicles using soap, water, cloth and brushes; dry vehicle to remove streaks and spots
- apply special-purpose cleaners to remove foreign materials
- vacuum and clean the interior of vehicles
- shampoo vehicle interior carpeting and upholstery
- clean debris and dirt from the interior of the vehicle, door frames, and instrument panels
- clean dirt and grease from the exterior of the vehicle, including mirrors and glass
- remove dirt and grease from the engine and other components/parts under the vehicle hood
- clean and polish wheel rims
About you…
Ideal candidates will have a strong background and proven experience in vehicle detailing, including:
- 1 to 3 years of previous automotive vehicle detailing experience
- Secondary School diploma, or equivalent experience
- ability to operate manual and automatic transmission vehicles
- valid Driver's License and clean Drivers Abstract
- ability to adapt to a changing environment and meet deadlines
- ability to communicate professionally (verbally and written)
- strong attention to detail, organized and strategic
- ability to maintain professionalism
- ability to work independently and with minimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work
Why choose Zanchin Automotive Group?
Your career ambitions will be achieved -- we offer career development and advancement.
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You will enjoy a competitive pay plan -- we offer many employment perquisites.
You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.
Detailer (2 month contract)
Zanchin Automotive Group
Newmarket - 239.34kmGeneral Category Contract
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Landscape labourer (LMIA APPROVED) Full-time Job
General Category NewmarketJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Equipment and machinery experience Chain saw, Roto-tiller, Small engine equipment, Sod cutter, Tractor, Tractor mower, Weed trimmer/edger
Own tools/equipment: Safety equipment/gear, Steel-toed safety boots, Hard hat, Safety glasses/goggles, Safety vest, Gloves, Ear plugs, Mask
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker
- The candidates should be able to work in tight deadlines with attention to detail
- The candidates should be able to sit, stand, walk, bend, crouch, and kneel for extended periods
- The candidates should be able to handle heavy loads
- The candidates should be able to do manual dexterity
- The candidates should be able to handle Hand-eye co-ordination, and be able to distinguish between colours
- The candidates should be able to work in outdoors, wet/damp, noisy, dusty, odours, and hot areas
Other Requirements:
- The candidates should be client focus, dependable, flexible, organized, reliable, should have efficient interpersonal skills, and be able to work as a team player
Responsibilities:
- The candidates should be able to assist with landscape constructions, weed, prune and trim trees and plants
- The candidates should be able to cut grass, rake and collect refuse, remove litter and garbage
- The candidates should be able to cart and spread topsoil and other materials, lay sod or seed
- The candidates should be able to plant bulbs, flowers, shrubs and trees, water and tend to plants, lawns and/or gardens
- The candidates should be able to operate and maintain landscape maintenance equipment
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume and cover letter) through below mentioned details.
By email
[email protected]
By mail
3745 Hwy 2
Newcastle, ON
L1B 1L9
In person
3745 Hwy 2
Newcastle, ON
L1B 1L9
Between 09:00 AM and 05:00 PM
Be prepared for the screening questions. Include answer the following questions while applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
Landscape labourer (LMIA APPROVED)
Bloom Field Farm
Newmarket - 239.34kmGeneral Category Full-time
18.50
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Customer Service Representative Full-time Job
Customer Service NewmarketJob Details
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Application Deadline:
02/28/2024
Address:
1111 Davis Drive
Job Family Group:
Retail Banking Sales & Service
Customer Service Representative
BMO CANADA
Newmarket - 239.34kmCustomer Service Full-time
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Project Coordinator (Greater Vancouver Area Full-time Job
Management Cabbagetown-South St.James TownJob Details
BA Blacktop Ltd. is currently seeking a team-oriented, self-motivated, and dedicated individual to join our Operations department in the Greater Vancouver Area as a Project Coordinator.
The Project Coordinator is responsible for assisting the Project Manager in design and construction-related activities to aid in successful job completion while meeting safety and quality standards.
KEY TASKS AND RESPONSIBILITIES
- Preplan and schedule project activities on a daily to weekly basis as required
- Implement the project Quality Management System by acting as lead quality coordinator
- Create a safe site and working environment by promoting safe working methods
- Record meeting minutes for the foremen’s meeting, construction coordination, and property restoration
- Complete routine checklists during site walkthroughs
- Ensure all Checklists for all aspects of project are being used and followed
- Assist the construction manager in day-to-day activities
- Assist superintendents with field operations and job scheduling
- Be a site contact for the project
- Upload safety stats and traffic summaries to Buzzsaw
- Update/revise QMP
- Deal with home and property owners
- Draw updates and distribution
- Track Materials using quantity tracking sheets
- Complete QA checks in the field of work commencing at that time
- Ensure Hold Points/Check Points are being signed off by Engineers
- Conduct and go through Audits as required
- Perform Orientations on new personnel for the project
- Ensure Environmental measures are being met, by walking the project with the Designated Environmental team
- Coordinate with other Quality Coordinators to ensure all aspects are being followed in the QMP
- Take Weekly Photos to document the progress of the project
- Constantly refer to the DBA and other necessary specifications for the project
- Participate in project meetings to plan future activities and make sure the project's coordination requirements are met
- Write NCRs/OFIs/RFIs as needed
- Integrate with Kheops
- Perform Monthly Safety Audits for the project
- Ensure that safety procedures in accordance with the company’s OH&S manual, Worker’s Compensation Act, Employment Standard Act, and WorkSafeBC Regulations are being followed
QUALIFICATIONS
Essential Qualifications
- Broad understanding of road construction and related activities
- Broad understanding of the QMP and the testing requirements for roadway
- Excellent organizational and time-management skills
- Strong interpersonal and communication skills (eg. memos, reports, discussions)
- Proficiency in Microsoft Suite
- OFA Level 1 or Higher
- Fall Protection and Rescue
- QA, QC training, proper tracking of Quantities
Desirable Qualifications
- Knowledgeable of Specifications and requirements in roadway construction (DBSS, MMCD, etc.)
- Bachelor’s Degree in Construction Management, Civil Engineering, or a Related Field
- PMP designation
- Gold Seal Certification
ADDITIONAL COMMENTS ON THE ROLE
Pay: $65,000.00-$80,000.00 per year
Location: office in North Vancouver with projects across the Greater Vancouver Area.
Entity
BA Blacktop, part of VINCI Construction Canada, was founded in the Province of British Columbia in 1956. We have grown to become a major general contractor and design-builder, with a progressive and multi-disciplined group of companies delivering specialized paving, concrete, milling, reclaiming and recycling services, as well as multi-span bridge construction and innovative concrete structure solutions to clients throughout British Columbia.
Project Coordinator (Greater Vancouver Area
BA Blacktop
Cabbagetown-South St.James Town - 239.5kmManagement Full-time
65,000 - 80,000
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Class 1 Truck Driver - Flat Deck - British Columbia Full-time Job
Arrow Transportation Systems Inc. (Vancouver) Trucking And Logistics
Transportation & Logistics Cabbagetown-South St.James TownJob Details
We Offer
- Competitive Pay: $86,500 - $107,000 annually
- Pension: $4.00 per hour (approx. $11,500 per year) - 100% paid by Arrow
- Full benefits 100% paid by Arrow including dental, life insurance, pharmaceutical, vision care, chiropractor, massage, EAP, and more.
- Paid in truck orientation
- Paid wait time
- Year round work
- Scheduled home time; 5 on 2 off; sleeper truck
- New and well maintained equipment
- Direct deposit pay
- Growth opportunities
As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.
Responsibilities
Our Kamloops Flat Deck division is currently hiring Company Drivers! You don't have to live in Kamloops and can start work from most locations in B.C. i.e. Fraser Valley, Cariboo, Okanagan for instance. As an Arrow driver, you will be hauling products that are directly related to building the economic growth in beautiful Western Canada. You will travel on various highways in Western Canada (ie. included but not limited to Hwy 1, Coquihalla - Hwy 5, Hwy 97, Hwy 16).
- Oversee cargo handling and secure loads, including equipment preparation, application of safe practices, compliance with applicable Acts and Regulations.
- Perform pre and post and en route trip inspections on equipment operated, ensuring safety, roadworthiness and regulatory compliance.
- Comply with applicable legislation including safe operation, load securement, driver's hours of service, occupational health and safety, transportation of dangerous goods, and weights and dimensions.
- Record, Maintain and Check all relevant paperwork (i.e. bill of lading,) and documentation to ensure that it is complete and accurate.
- Operate equipment such as truck cab computers, CB radios, and telephones to exchange necessary information with bases, supervisors, or other drivers.
- Complete electronic logs of working hours and of vehicle service and repair status.
- Ensure that all customers, co-workers and the public are dealt with professionally and with respect.
You Possess
- A positive attitude
- Class 1 truck driver’s license
- Driver's abstract with no suspensions
- Ability to pass a pre-employment drug screening
- At least two job references
- B train driving experience is required
- Previous winter and mountain driving experience required
Come drive with us!
Class 1 Truck Driver - Flat Deck - British Columbia
Arrow Transportation Systems Inc. (Vancouver) Trucking And Logistics
Cabbagetown-South St.James Town - 239.5kmTransportation & Logistics Full-time
86,500 - 107,000
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Administrative assistant Full-time Job
Administrative Jobs Richmond HillJob Details
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Plan, develop and implement recruitment strategies
- Schedule and confirm appointments
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Order office supplies and maintain inventory
- Organize staff consultation and grievance procedures
- Greet people and direct them to contacts or service areas
- Type and proofread correspondence, forms and other documents
- Recruit and hire workers and carry out related staffing actions
- Recruit and hire staff
Experience and specialization
Computer and technology knowledge
- MS Office
19 CENTRE STREET WEST Richmond Hill, ONL4C 3P3
How to apply
By email
Administrative assistant
Exacta
Richmond Hill - 239.83kmAdministrative Jobs Full-time
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Full Time Security Control Room Supervisor - Afternoons Full-time Job
Security & Safety Richmond HillJob Details
This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.
Location: Richmond Hill (Leslie and Major Mackenzie)
Pay Rate: $31.00/HR.
Shifts: Monday to Friday 1500-2300hrs
ESSENTIAL FUNCTIONS:
- Monitors physical security operations at the client Datacenter.
- Monitors cameras and access control systems covering data calls and entry/exit doors.
- Dispatches appropriate personnel, as necessary.
- Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).
- Identifies and escalates issues in accordance with documented policies and procedures.
- Reviews all reports written during shift.
- Ensures all scheduled posts are filled.
- Briefs oncoming Supervisor/Team about incidents during shift or in progress.
- Maintains documentation and follows standardized procedures to successfully complete unannounced audits.
- Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties.
- Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
- Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems.
- Read and comprehends standard operations procedures, post orders, reports, and other printed materials.
- Performs additional tasks assigned by management.
- Conduct training with the staff on a daily, weekly, and monthly basis.
- Conduct drills, and Quality Assurance & Quality Control (QAQC) review
- Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
- Assist STM with regards to scheduling, covering any open shifts.
- Identifies security shortfalls and offers suggestions from improving the security program.
- Evaluates and escalates potential safety issues within the facility.
- Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
- Identifies security shortfalls and offers suggestions from improving the security program.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
MINIMUM HIRING STANDARDS:
- Must be at least 18 years of age.
- Must have a reliable means of communication, such as cell phone.
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in Canada.
- Must have the ability to speak, read, and write English proficiently.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
- Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.
SPECIAL REQUIREMENTS:
Able to work during daytime, evening, weekend, and holiday hours
COMPETENCIES
- Must be able to meet and continue to meet licensing requirements
- Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.
- Knowledge of security operations and procedures.
- Knowledge of supervisor practices and procedures.
- Skill in staff supervision, including assigning work and providing training and discipline.
- Knowledge of fire inspection procedures.
- Capable of learning a variety of security and safety devices and controls.
- Ability to track and maintain schedule assignments.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Advanced computer skills are required.
- Strong oral and written communication skills.
- Strong customer service and service delivery orientation.
- Ability to provide positive direction and motivate performance.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to take initiative and achieve results.
- Ability to carry out multiple assignments concurrently.
- Ability to adapt to changes in the external environment and organization.
- Ability to exercise independent judgment and decision-making skills
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- May be required to work overtime without advance notice.
- Keyboard, basic computer usage and operating controls.
- Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
- Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
- Ability to carry up to 2.5-pound device during the entire shift.
- Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- Required ability to manage multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- Regular talking and hearing.
- May be required to use vehicle in the performance of duties.
- On occasion, it may be required to perform stressful and physical activity.
- Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.
Full Time Security Control Room Supervisor - Afternoons
Securitas Canada
Richmond Hill - 239.83kmSecurity & Safety Full-time
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Branch Manager Full-time Job
Management Richmond HillJob Details
Application Deadline:
05/08/2025
Address:
11680 Yonge Street
Job Family Group:
Retail Banking Sales & Service
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Previous supervisory or management experience.
- In-depth knowledge of retail banking products and services.
- In-depth knowledge of competitive marketplace and trends in product offerings.
- In-depth knowledge of all branch operational processes and policies.
- In-depth knowledge of branch technologies, processes, and performance metrics.
- In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.
Salary:
$68,000.00 - $126,000.00
Branch Manager
BMO Canada
Richmond Hill - 239.83kmManagement Full-time
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