4012 Jobs Found

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   St. Thomas
Job Details

Customer Experience Associate - St Thomas (18.75 hours/weekly)

 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

 

Location(s):  Canada : Ontario : St. Thomas 

Customer Experience Associate

Scotiabank
St. Thomas - 264.18km
  Customer Service Full-time
Customer Experience Associate - St Thomas (18.75 hours/weekly)   As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place wh...
Learn More
Mar 14th, 2025 at 14:22

Maint Tech Electrician Full-time Job

Magna Exteriors

Maintenance & Repair   St. Thomas
Job Details
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

 

Job Responsibilities:

POSITION SUMMARY:  To increase uptime, throughput, efficiency and quality, through the process of maintaining, designing, developing and continuously improving our equipment and the utilization of technology to ensure the best quality parts are produced.

             

MINIMUM QUALIFICATIONS:

  • Grade 12 diploma or equivalent.
  • Electrical Certificate of Qualification (309A or 442A).
  • Facilities Department Electrical Certificate of Qualification (309A) only
  • Minimum two years’ experience as an Industrial Electrician preferred.

 

CORE COMPETENCIES:

  • Troubleshooting.
  • Problem solving.
  • Technical expertise.
  • Mathematical skills.
  • Multitasking.
  • Organizational skills.
  • Communication skills.

 

BACK UP POSITION:

Other Maintenance Technician – Electricians.

 

DUTIES & RESPONSIBILITIES:

  • Perform all duties and promote themselves in a manner that reflects Formet Expectations, Formet’s Visions/Values through Magna’s Employee Charter.
  • Follow and abide by all government, Legal, Magna and Formet rules and regulations.
  • Contribute to continuous improvement and cost reduction activities.
  • Read and interpret drawings, blueprints, schematics and electrical code specifications to determine layout of industrial electrical equipment installations.
  • Install, examine, replace or repair electrical wiring, receptacles, switch boxes, conduits, feeders, fibre-optic and coaxial cable assemblies, lighting fixtures and other electrical components.
  • Evaluate and improve our processes for uptime and repeatability.
  • Evaluate downtime situations for root cause and identify potential risks to similar process.
  • Complete preventative maintenance on equipment and keep maintenance records to identify weakness in design.
  • Assist in developing and/or updating preventive maintenance procedures.
  • Monitor and participate in ensuring all Key Performance Indicators (Safety, Quality and Productivity) are being achieved.
  • Communicate information throughout shift and at shift exchange.
  • Co-ordinate activities of apprentices, helpers and assigned contractors.
  • Support cross-functional repairs to equipment that includes Electrical, Mechanical, and Tooling provided it could be done safely.
  • Troubleshoot safety devices.
  • Troubleshoot equipment using software with encoder feedback.
  • Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other related devices.
  • Program and troubleshoot Fanuc Robots and Lincoln Power Sources, and understand the grounding circuit of a Robotic weld cell.
  • Understand various communication networks.
  • Participate in new electrical and mechanical designs and ensure equipment build standards meet Formet’s Build Specifications.
  • Electricians need to understand new electrical standards involving Pre Health and Safety reviews, safe distance calculations, Safety Plc’s, and new robot standards. 
  • Install, align, dismantle and move stationary industrial machinery and mechanical equipment.
  • Operate lifting devices (overhead bridge cranes, fork/combi-lifts, and man-lifts such as scissor lifts and genie-booms) as required.
  • Perform other duties as designated.

 

CURRICULUM:

Maintenance Technician – Electrician.

 

EQUIPMENT AND/OR PRODUCT:

Departmental Equipment.

 

WORKING CONDITIONS:

  • Manufacturing Environments.
  • Able to work shift work.
  • Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)

 

SAFETY AND HOUSEKEEPING:

  • Responsible to adhere to all Health and Safety programs in accordance with the O.H.S.A. 
  • Follow and ensure the company’s procedures regarding safety rules and regulations are followed throughout the plant.
  • Ensure that you work and operate equipment according to Formet’s safety rules and regulations.
  • Active role in maintaining excellent housekeeping through leading by example.
  • Ensure that your department is clean, tidy, organized and a safe workplace at all times.
  • As with Safety, Security is everyone’s responsibility and Formet requires its employees to contribute to this activity by immediately notifying your supervisor when you identify security issues that affect the integrity of our supply chain, in accordance with PIP (Partners in Protection) and C-TPAT (Customs – Trade Partnership Against Terrorism) requirements.

 

ENVIRONMENTAL:

Follow environmental protocol as prescribed by the Environmental Management System (EMS).

 

SITE BENEFITS:

  • Shifts rotate every 2 weeks between Days, Afternoons and Midnights.
  • Shift premiums of $0.85/hour (afternoons) and $1.35/hour (midnights).
  • Annual tool allowance of $500.
  • Weekly pay via direct deposit.
  • Overtime (1.5x) after 40 hours worked (hourly).
  • Vacation entitlement:
    • 2 weeks of paid vacation (3 weeks after 3 years) + 4 company paid holidays + 2x ½ days = 15 days annually.
    • Option to bank your overtime to earn up to an extra 5 days of paid time off (approved in the same manner as vacation time) (27 hours x 1.5 = 40 hours).
  • Medical and dental benefits after 1 month of employment.
  • Free onsite physiotherapy.
  • Free on-site counselling.
  • Magna will contribute an amount equal to 3% of regular earnings every week to your retirement savings (MBC program).
  • Profit sharing paid in the second quarter of every year (EEPPP Program).
  • Matched GRRSP.
  • Company paid life insurance and accidental death and dismemberment (AD&D).
  • Optional group life insurance and critical illness insurance for self and spouse.
  • Safety shoe, prescription safety glasses and custom molded earplug allowance.
  • Company paid uniforms (if you choose to use).
  • Company BBQ, holiday parties and company events.
  • Corporate social responsibility initiatives - 6k for water walk, support local charities (Hospice of Elgin, Adopt a Family (12 in total), STEGH), Children’s Health Foundation and many more).
  • Magna Service Award Program.
  • Roger’s and Bell cellphone data plan available – as low as $50/month!
  • Subsidized cafeteria with daily specials including hot vegetarian options – we are known for our amazing cafeteria! Free coffee, juice, and tea.
  • Educational Assistance Program.
  • Employee discounts: new vehicles, amusement parks, etc.
  • Plant-wide continuous improvement program: 2024 bonus = $1890
  • You get to work with a FANTASTIC Team! One Team, One Formet!

Maint Tech Electrician

Magna Exteriors
St. Thomas - 264.18km
  Maintenance & Repair Full-time
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and di...
Learn More
Feb 25th, 2025 at 16:42

Food service supervisor Full-time Job

A&W Restaurant

Tourism & Restaurants   St. Thomas
Job Details

Overview

Languages

English

Education

  • No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Restaurant

Responsibilities

Tasks

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate ingredient and supplies required for meal preparation
  • Hire food service staff
  • Ensure that food and service meet quality control standards
  • Prepare budget and cost estimates
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports
  • Establish work schedules

Supervision

  • 3-4 people
  • Cook (general)
  • Food service counter attendants and food preparers

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Walking
  • Physically demanding

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Team player

 

How to apply

By email

[email protected]

By mail

1010 Talbot StSt Thomas, ONN5P 4N2

In person

 

1010 Talbot StSt Thomas, ONN5P 4N2Between 12:00 p.m. and 05:00 p.m.

Food service supervisor

A&W Restaurant
St. Thomas - 264.18km
  Tourism & Restaurants Full-time
  17.50
Overview Languages English Education No degree, certificate or diploma Experience 7 months to less than 1 year On site  Work must be completed at the physical location. There is no...
Learn More
Feb 21st, 2025 at 14:22

Administrative assistant Full-time Job

Captivate

Administrative Jobs   St. Thomas
Job Details

Job Description

  • The candidate must plan and coordinate seminars, conferences, and other events.
  • The candidate must record and prepare minutes of meetings, seminars and conferences.
  • The candidate must schedule and confirm appointments.
  • The candidate must answer the phone and relay phone calls and messages.
  • The candidate must respond to electronic inquiries.
  • The candidate must compile data, statistics, and other information.
  • The candidate will be responsible for overseeing the preparation of reports.
  • The candidate must respond to employee questions and complaints.
  • The candidate will be responsible for organizing staff consultation and grievance procedures.
  • The candidate will be responsible for overseeing payroll administration.
  • The candidate must greet people and direct them to appropriate contacts or service areas.
  • The candidate must type and proofread correspondence, forms, and other documents.
  • The candidate will be responsible for recruiting and hiring employees, as well as performing other related staffing tasks.
  • The candidate will be responsible for performing basic bookkeeping tasks.
  • The candidate will be responsible for planning, organizing, directing, controlling, and evaluating daily operations.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
  • The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
  • The candidate must be able to multitask.
  • The candidate should be organized and flexible in nature.
  • The candidate should be a good team player.
  • The candidate should be client focused.
  • The candidate must be adaptable.

Additional information

Work conditions and physical capabilities

  • The candidate must have the ability to work independently.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate must finished the work with in the given time line.
  • The candidate should have an eye for details.
  • The candidate must be able to work with minimal supervision.

Benefits

  • The candidate should receive free parking; there is no additional charge for parking on the property.

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

Location: 2 County Court Boulevard, St. Thomas, ON N5R 6M1

By email

[email protected]

Administrative assistant

Captivate
St. Thomas - 264.18km
  Administrative Jobs Full-time
  28.50
Job Description The candidate must plan and coordinate seminars, conferences, and other events. The candidate must record and prepare minutes of meetings, seminars and conferences....
Learn More
Nov 29th, 2024 at 13:43

Accounting bookkeeper Full-time Job

CANADA PATHWAY FOUNDATION

Financial Services   St. Thomas
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Calculate fixed assets and depreciation
  • Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
  • Prepare other statistical, financial and accounting reports
  • Prepare trial balance of books
  • Reconcile accounts
 

Benefits

Other benefits

  • Free parking available

 

How to apply

By email

[email protected]

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you currently a student?
  • Are you currently legally able to work in Canada?

Accounting bookkeeper

CANADA PATHWAY FOUNDATION
St. Thomas - 264.18km
  Financial Services Full-time
  37
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 to less than 7 months On site  Work must be completed at the physical location. The...
Learn More
Nov 25th, 2024 at 14:59

General labourer farm Full-time Job

Ethnoveg

General Category   St. Thomas
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 7 months

Location: 45415 Fruit Ridge Line, St Thomas, ON N5P 3S9
Shifts: Day, Overtime, Flexible Hours, Early Morning, Morning

 

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

  • The candidates will get bonus, piece work, learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, job reference number and Include this reference number in your application 15577) through the below-mentioned details

By email
[email protected]

By mail
Fruit Ridge Line, R R #5
ST Thomas, ON
N5P 3S9

In person
Fruit Ridge Line, R R #5
ST Thomas, ON
N5P 3S9
Between 06:30 AM and 05:00 AM

By phone
519-872-0687 Between 06:30 AM and 05:00 AM

General labourer farm

Ethnoveg
St. Thomas - 264.18km
  General Category Full-time
  16.60  -  18
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualifications Experience: Candidates should h...
Learn More
Apr 4th, 2024 at 08:45

Customer Experience Associate (Canada) Full-time Job

Scotiabank

Customer Service   Ottawa
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Location(s):  Canada : Ontario : Ottawa 

Customer Experience Associate (Canada)

Scotiabank
Ottawa - 266.13km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Jun 30th, 2025 at 18:52

Licensed HVAC Mechanic (313A & G1) Full-time Job

City Of Ottawa

Maintenance & Repair   Ottawa
Job Details

Requisition ID: 18109 
Department: Transit Services Dept. 
Service: Transit Bus Oper & Maintenance Service 
Branch: Transit Facility Maintenance Branch 
Employment Type: 2 Full-time Permanent
Work Hours: 40.00hours per week
Affiliation: ATU 279
Salary Information: $36.408- $42.833per hour (2024 rates of pay)
Location: Transit Service, 1500 St.Laurent 
City: Ottawa, ON 
Job Category: Transit Services - OC Transpo; Maintenance and Trades
Application Close: 30/06/2025

JOB SUMMARY

The Transit Facilities Maintenance Unit is responsible for the property management functions associated with the maintenance, operation and repair of all transit facilities.

Reporting to a Plant Supervisor, you are responsible for a full range of installation, testing, trouble-shooting, maintenance and preventive maintenance duties, and for repairing a wide variety of electrical and/or mechanical equipment and installations.  These include, but are not limited to HVAC, hydraulic/pneumatic systems, distribution and switching systems, motors, power storage and conditioning systems, fire, lighting, control and building management systems, and low-pressure boilers/general gas fittings used and/or installed in the garage properties and transitway stations.

EDUCATION AND EXPERIENCE

Journeyman’s certificate as a Refrigeration and Air Conditioning Mechanic 313A and completion of Gas Technician G1 Certification. 

Minimum of 5 years of experience as a Journeyman related to installing, trouble shooting, maintenance and repair of all types of building energy systems, mechanical, Gas and electrical operating equipment, and bus servicing equipment.

CERTIFICATIONS AND LICENCES

TSSA Gas Technician 1 (G1) certificate
Must obtain Forklift Operator Licence within the timeframe determined by the employer
Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated
Must obtain Ontario unrestricted AZ or DZ class driver’s licence (or provincial equivalent) within the timeframe determined by the employer
Valid Ontario Certificate of Qualification as Refrigeration and Air Conditioning Systems Mechanic 313A

KNOWLEDGE

  • City policies and procedures affecting shop operations
  • Considerable knowledge of the standard methods, tools, equipment, and materials used in the servicing, maintenance and operations of building mechanical systems
  • Relevant guidelines, policies, codes, regulations
  • Building energy systems, mechanical and electrical operating equipment and bus servicing equipment
  • Safe handling of chemicals, lubricants and other service related materials
  • Computer controlled energy systems
  • Building control systems operation and programming
  • Working knowledge of plumbing, HVAC systems, electronic and pneumatic controls
  • Personal computers, with ability to use corporate office software and the Maintenance Management System
  • Safe work practices of the trade
  • Knowledge and awareness of safety issues in the workplace, where there are always members of the public close by when work is being undertaken

COMPETENCIES, SKILLS AND ABILITIES

  • Able to work independently, with minimum direction, and collaboratively with peers and managers as part of a team  
  • Read/interpret blueprints, drawings and sketches to determine specifications and calculate requirements
  • Interpret HVAC control schematics and wiring diagrams
  • Read, understand and execute oral and written instructions and interpret or prepare work orders 
  • Plan work and make estimates of materials and time required to perform the work
  • Communicate effectively, both orally and in writing
  • Possess sound interpersonal skills and ability to relate to the general public and coworkers
  • Possess effective interpersonal and communication skills
  • Must be able to organize, clean and maintain a safe work area within a public environment
  • Must be capable of relating to transit customers, while working in a public environment, and accepting that information requests, complaints, or incidents of confrontational behavior may occur  
  • Possess skill in using trade hand and power tools and equipment with precision
  • Able to operate repair vehicles, scissor lift, forklift, mobile personal lifting devices, and to use ladders. Able to operate emergency generators and welding equipment
  • Able to perform electrical, plumbing, welding operations relating to the trade 
  • Possess analytical skills and be detail oriented
  • Possess solid computer skills and the ability to operate within a computerized maintenance management System
  • Must be able to organize, clean and maintain a safe work area within a public environment
  • Demonstrate a positive attitude, flexibility and adaptability
  • Able to relate to Transit customers, co-workers and the general public and to work in a non-confrontational manner
  • Possess a work record of good attendance and job performance 
  • Able to follow all safety rules and regulations
  • Possess excellent hand/eye coordination, and manual dexterity to perform precise and detailed work 
  • Physically fit, with stamina to perform the job duties (which may include working in a standing position for long time periods, carrying materials, working in cramped areas or at considerable heights and working outdoors year round)
  • Provide own hand tools relating to the trade according to provisions of the Collective Agreement
  • Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement and/or as required

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing       
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
  • Additional vacancies may occur during the competition process
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Licensed HVAC Mechanic (313A & G1)

City Of Ottawa
Ottawa - 266.13km
  Maintenance & Repair Full-time
Requisition ID: 18109  Department: Transit Services Dept.  Service: Transit Bus Oper & Maintenance Service  Branch: Transit Facility Maintenance Branch  Employment Type: 2 Full...
Learn More
Jun 23rd, 2025 at 14:04

Public Service Assistant (InfoService) Part-time Job

City Of Ottawa

Public Service   Ottawa
Job Details

Requisition ID: 16413

Department: Ottawa Public Library

Service: Branch Operations

Branch: Public Services

Employment Type: 1 Temporary Part Time Position (Up to 1 year)

Work Hours: 21 hours per week

Affiliation: CUPE 503 Library

Salary Information: $32.509 - $38.035 per hour (2024 rates of pay)

Location: Nepean Centrepointe Branch, 101 Centrepointe Drive 

City: Ottawa, ON 

Job Category: Ottawa Public Library

Application Close: 04/07/2025 

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician Program, or related field 

Minimum of 1 year of related experience.

KNOWLEDGE

  • Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
  • Reference resources in print, microform and electronic formats and of current developments in reference services.
  • Electronic database and other bibliographic searching techniques.
  • Principles of collection development and maintenance.
  • Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
  • Library circulation procedures and practices.
  • Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
  • Methods and techniques of responding to inquiries and resolving patron complaints.
  • Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
  • General knowledge of library policies and procedures.
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

  • Use tact, discretion and confidentiality.
  • Excellent verbal communication skills.
  • Exercise effective judgement and independent decision-making capabilities.
  • To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
  • To perform routine clerical tasks.
  • Minimum keyboard skills of 25 wpm.
  • Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
  • Ability to think quickly.
  • Ability to learn on the job and apply learning to new technologies as required.
  • Ability to create and design thematic displays.
  • Ability to handle and account for cash and to prepare bank deposits.
  • Perform multiple tasks concurrently.
  • Customer service orientation, including the use of tact, discretion and confidentiality
  • Ease of comfort with technology.
  • Attention to detail.
  • Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
  • Flexibility, ability to adjust priorities.
  • Ability to work effectively as a team member.
  • Strongly committed to quality customer service.
  • To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.

 WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.   
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Police record checks completed by a third-party company will not be accepted. 
  • Additional vacancies may occur during the competition process. 
  • Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Public Service Assistant (InfoService)

City Of Ottawa
Ottawa - 266.13km
  Public Service Part-time
Requisition ID: 16413 Department: Ottawa Public Library Service: Branch Operations Branch: Public Services Employment Type: 1 Temporary Part Time Position (Up to 1 year) Work Hours...
Learn More
Jun 23rd, 2025 at 14:03

Client Service Agent Full-time Job

City Of Ottawa

Customer Service   Ottawa
Job Details

Requisition ID: 15910 
Department: Finance and Corporate Services Dept. 
Service: Service Ottawa 
Branch: Call Centre Services Branch 
Employment Type: Mutiple Casual Positions
Work Hours: 40.00hours per week  
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $32.502- $38.027 per hour (2024 rates of pay)  
Location: City Hall,110 Laurier Avenue West  
City: Ottawa, ON 
Job Category: Administrative and Support Services 
Application Close: 31/07/2025 

*Applications received will be used to staff current and on-going requirements for 12 months

JOB SUMMARY

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

  • Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
  • Customer Service practices and strategies to resolving customer related complaints
  • Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
  • General office equipment
  • Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills
  • Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
  • The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • This position requires the successful candidate to use their own transportation.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Client Service Agent

City Of Ottawa
Ottawa - 266.13km
  Customer Service Full-time
Requisition ID: 15910  Department: Finance and Corporate Services Dept.  Service: Service Ottawa  Branch: Call Centre Services Branch  Employment Type: Mutiple Casual Positions Wor...
Learn More
Jun 23rd, 2025 at 13:58

Customer Service Agent Full-time Job

City Of Ottawa

Customer Service   Ottawa
Job Details

Requisition ID: 15855 
Department: Finance and Corporate Services Dept. 
Service: Service Ottawa 
Branch: Counter Services Branch 
Employment Type: Multiple Full-time Temporary -Up to 1 year; Multiple Full-time Permanent
Work Hours: 35.00hours per week  
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $61,663.42- $72,157.54 annually (2024 rates of pay) 
Location: Various locations   
City: Ottawa, ON 
Job Category: Administrative and Support Services 
Application Close: 30/06/2025 

*Applications received will be used to staff current and on-going requirements for 12 months.

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

  • Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
  • Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
  • Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.      
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement: This position requires the successful candidate to use their own transportation.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Customer Service Agent

City Of Ottawa
Ottawa - 266.13km
  Customer Service Full-time
Requisition ID: 15855  Department: Finance and Corporate Services Dept.  Service: Service Ottawa  Branch: Counter Services Branch  Employment Type: Multiple Full-time Temporary -Up...
Learn More
Jun 23rd, 2025 at 13:57

Sales Associate Full-time Job

Rogers Communications Inc.

Sales & Retail   Ottawa
Job Details

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

 

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As a Sales Associate, you can expect to:

 

  • Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard 
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

 

What’s in it for you:

 

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

 

 

What we’re looking for:

 

  • You are great with people and are passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province

 

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

 

 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

 

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1200 St Laurent Blvd Unit 248 (5461), Ottawa, ON
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check 
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 324617

Sales Associate

Rogers Communications Inc.
Ottawa - 266.13km
  Sales & Retail Full-time
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand...
Learn More
Jun 12th, 2025 at 21:52

Looking for a job?

Upload your Resume and easily apply to jobs from any device!
Add Your Resume