All jobs within 500 km around Belleville

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

02/25/2024

Address:

457 Wharncliffe Rd South

Retail Banking Sales & Service

RESPONSIBILITIES

• Partner with senior leaders and department heads to understand business goals and objectives and develop HR strategies to support them.

• Provide strategic HR guidance and support on talent acquisition, performance management, employee relations, and other HR functions.

• Act as a trusted advisor to management, providing coaching and guidance on HR policies, procedures, and best practices.

• Lead and support initiatives related to employee engagement, talent development, and succession planning.

• Collaborate with the HR team to implement and administer HR programs and policies consistently.

• Monitor and analyze HR metrics to identify trends and develop data-driven solutions.

• Manage employee relations issues, conduct investigations, and recommend appropriate actions.

• Stay current with labor laws and regulations and ensure compliance in all HR practices.

• Assist in developing and delivering training and development programs for employees and managers.

• Contribute to a positive workplace culture by promoting diversity, equity, and inclusion initiatives.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree or HR certification preferred.

• Proven experience as an HR Business Partner or in a similar HR role, in a unionized faciltiy

• Strong understanding of HR best practices, employment laws, and regulations.

• Excellent communication and interpersonal skills.

• Exceptional problem-solving and decision-making abilities.

• Ability to build strong relationships and influence at all levels of the organization.

• Strong project management skills and the ability to handle multiple priorities.

• Proficiency in HRIS and Microsoft Office Suite.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.

We are hiring a Senior Operations Specialist.

Reporting to the Manager, Marketing & Experience Operations, this role will be responsible for collaborating with business partners, primarily across our Marketing & Experience division, to identify Marketing process opportunities and implement solutions to achieve operational excellence. The Senior Operations Specialist will learn all functional roles within the Marketing & Experience process and what their responsibilities include.

The ideal candidate is enthusiastic, professional and people focused who is adept at critical thinking and experienced in solution analysis, planning and implementation. You are skilled at process documentation and development, training and change management across multiple functional roles.  Responsibilities also include ongoing business support for implemented solutions as well as monitoring and control practices to evaluate process effectiveness and to maintain process and data integrity.

What you will do 

• Collaborate closely with various stakeholders and senior leaders within Marketing & Experience, and with the business units they support across Canada Life, to ensure a collaborative approach and seamless process / handoff within the operations of those teams.
• Revisit and redesign planning and operational processes and procedures followed by any business group requiring Marketing & Experience collaboration.
• Identify best practices, pain points, and recommend solutions to optimize business outcomes.
• Determine strategic direction for new operational processes within Marketing & Experience with cross over into supporting teams across Canada Life.
• Design and deliver all training for individual contributors and stakeholders on all processes and systems within the Marketing process model.
• Understand corporate priorities to ensure all processes support them.
• Maintain the Marketing & Experience SharePoint sites with important and relevant content.
• Onboarding and offboarding functional activities.
• Other duties as required.

What you will bring 

• Post-secondary degree, certification, or comparable work experience.
• 3+ years’ experience in a process, training, or instructional designing role.
• A positive, high energy and enthusiastic outlook and the ability to influence those around you.
• Critical mindset that challenges existing processes for continuous improvement.
• Proven ability to think in a solution oriented, and innovative way.
• Proficiency with common Microsoft products (eg. Word, Excel, PowerPoint, OneNote, Forms, SharePoint), and skilled at discovering and self-learning modern technology tools regularly.
• Instructional design experience creating materials and plans to deliver training.
• Experience in implementing new solutions and supporting stakeholders through the change process.
• Agile Project delivery and agile methodology experience an asset.
• Knowledge of Marketing processes an asset.

Role Description:

As a Lead, DevSecOps within the Canada Life Information Security Department, you will be responsible for the security posture of the products your team supports. You will grow your team through hiring, develop the team through coaching, act as a technical escalation point, and ultimately guide the team through critical decisions that always prioritize our customers.

What you will do:

• Act as a subject matter expert and provide consulting on-demand for various initiatives.
• Manage the daily operations and projects for a team of Application and Offensive Security professionals. 
• Monitor key performance indicator (KPI) metrics, track program and employee performance, and provide reporting to senior management on a regular cadence.
• Collaborate with product and development teams to ensure the adoption of Secure Software Development Lifecycle (SSDLC) best practices across the organization.

What you will bring:

• Experience leading, managing, and developing high performance teams.
• Experience within an Application Security, Software Security team, or similar operating environment.
• Experience with conducting Offensive Security assessments, such as Penetration Testing or Red Teaming.
• Experience with Threat Modeling and/or Security Architecture.
• Excellent written communication skills, with a focus on translating technically complex issues into simple, easy to understand concepts.
• Ability to think offensively like a hacker and defensively by evaluating applications and architecture.
• Read and write multiple programming languages. Java, C#, JavaScript, Apex, and Python are highly valued, but others will help too.
• Demonstrated knowledge of security best practices, principles, and common frameworks, such as: OWASP, NIST, ISO, SOC, etc.
• Prior experience in implementing and integrating DevSecOps tools for SAST, SCA, DAST, IAST, ASPM, WAF, RASP, Fuzzing, Bug Bounty, etc.

What you’ll be doing… 

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, you will be provided in-depth training designed to allow you to provide exceptional service throughout the customer’s journey by: 

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for 
• Educating our customers, providing relevant insights and expert advice 
• Building customer’s plans using a holistic approach to help them achieve their goals 
• Nurturing strong, long-standing relationships 
• Developing, retaining, and growing the branch business by delivering against individuals and team sales goals that support a positive customer experience 

What you need to succeed… 

• How to build strong customer relationships and deliver excellent customer service 
• Demonstrated ability to meet and exceed business goals that align to a customer’s stated goals 
• To uncover and solve for customers’ needs 
• Mutual Funds licence and working towards the CIFP Diploma 

What we’re offering… 

• The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professionally development 
• A competitive compensation and benefits package 
• Internal training to support your growth and enhance your skills 
• An organization committed to making a difference in our communities– for you and our customers

The Sales Counter Associate is responsible for ensuring that our customers remain our top priority. They provide exceptional customer service and act as the first point of contact for every customer that comes in. This is a great opportunity for someone looking to advance their career in sales.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• As the first point of contact, you will be required to provide product information to customers quickly and professionally.
• Respond to customers in a timely manner in person, by phone or by email.
• Prepare quotes for small, urgent work orders.
• Conduct necessary product research in catalogs and online.
• Verify that all items are available to the customer as per order and schedule.
• Take responsibility for establishing good relationships with customers and associates.
• Take the initiative to replenish the area near the counter as needed.
• Offer assistance in the warehouse if needed.

What you will bring:

• Prior technical experience in sales or customer service in the wholesale or distribution industry required
• Knowledge of the local market in the plumbing and HVAC/R products sector, an asset
• General computer skills required, including Microsoft Office; experience with AS400 system an asset
• Must possess exceptional customer service and professional communication skills

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity arises that matches your skills and abilities.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

The Sales Counter Associate is responsible for ensuring that our customers remain our top priority. They provide exceptional customer service and act as the first point of contact for every customer that comes in. This is a great opportunity for someone looking to advance their career in sales.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• As the first point of contact, you will be required to provide product information to customers quickly and professionally.
• Respond to customers in a timely manner in person, by phone or email.
• Prepare quotes for small, urgent work orders.
• Conduct necessary product research in catalogs and online.
• Verify that all items are available to the customer as per order and schedule.
• Take responsibility for establishing good relationships with customers and associates.
• Take the initiative to replenish the area near the counter as needed.
• Offer assistance in the warehouse if needed.

What you will bring:

• Prior technical experience in sales or customer service in the wholesale or distribution industry required
• Knowledge of the local market in the plumbing and HVAC/R products sector, an asset
• General computer skills required, including Microsoft Office; experience with AS400 system an asset
• Must possess exceptional customer service and professional communication skills

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.