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Basic Function:

• Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Tasks / Responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level. 

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / Knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific Requirements:

• Some positions may require lifting and climbing
• Some positions require licenses, e.g. Driver’s, MOT, AVOP etc
• Some positions may require shift work and/or work staggered starting and stopping times
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements:

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all its customers a positive and memorable travel experience

Diversity and Inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dynamic individual to join and work within the HR Data team which is responsible for recommending and implementing solutions to HR business challenges. Reporting to the Manager, HR Data Requirements, this individual interfaces with business groups to identify and prioritize business requirements for HR.

Accountabilities (Responsibilities): 

• Assess, coordinate and develop business requirements for new HR System development in accordance with business needs and timelines. Areas of support within HR include Benefits, HR Core, Compensation, Pensions, Training etc. 
• Work with appropriate stakeholders to proactively identify and evaluate their business requirements and identify impacts associated with business decisions 
• Facilitate process review and improvement initiatives
• Manage timelines and coordinate solutions with other members of HR Data Team
• Ensure business resolutions and impacts are communicated to impacted stakeholders ensuring smooth and successful transition of changes
• Solicit and consolidate input from relevant stakeholders within the HR department and other areas of the business

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role 
  
• 3-5 years of HR business facing experience preferably in a large organization.
  
• Product management experience is preferred. 
  
• Project management experience is preferred.
  
• Excellent communication skills and ability to build positive relationships with colleagues, the management team, internal clients and 3rd party providers
  
• Exceptional analytical, organizational and communication skills 
  
• Proficiency with Oracle HRIS application and knowledge of multiple functionalities 
  
• Capability to apply attention to detail, and ability to effectively manage time and competing priorities 
  
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions 
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Job Summary

The Maintenance Technician III supports the FedEx Ground industrial maintenance of material handling to complete preventative and predictive maintenance and repair of material handling systems. Will utilize prescribed processes as they relate to mechanical power transmission, electrical, PLC/controls, welding/fabrication and other industrial maintenance related systems. May troubleshoot component and systems issues.

Essential Functions

•Under minimal supervision, performs a combination of advanced and basic mechanical and electrical preventative maintenance work according to FXG standards ensuring the highest quality of work and that each step is fully executed. •Responds promptly to sort calls; diagnoses the failure; makes required repairs. •Possesses intermediate mechanical, electrical or process control troubleshooting techniques to diagnose and repair a combination of basic and advanced mechanical, electrical and control system problems, including motor windings, relay logic and mechanical requirements. •Intermediate ability to conduct mechanical or electrical installation. •Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. •Intermediate ability to conduct mechanical or electrical installation. •Welds, burns and solders •Possesses fundamental maintenance related teaching skills •May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule

Minimum Education

High School Diploma or GED; Associate’s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred.

Minimum Experience

6 years (or 4 years with preferred degree) light industrial maintenance experience including:
• Advanced experience in power transmission and/or fabrication, plus basic residential/commercial/industrial electrical
OR
• Advanced residential/commercial/industrial electrical experience with basic experience in power transmission and/or fabrication.
AND
• Intermediate mechanical, electrical or process control troubleshooting
• Intermediate mechanical or electrical installation
• Fundamental maintenance-related teaching skills
Six (6) years (or four (4) with degree) related military technical experience in electrical and/or mechanical trades will be considered equivalent to the minimum light industrial experience requirements.
Three (3) years of FedEx Equipment Operator or operations experience (Operations Manager and above) will be considered equivalent to one (1) year of the light industrial maintenance experience.

Required Skills, Abilities and / or Licensure

•Software skills, including use of Microsoft Office software and web-based applications. •Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. •Verbal and written communication skills necessary to communicate with all levels of management. •Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. •Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. •Ability to read and interpret shop drawings and operation/maintenance manuals. •Working knowledge of motors and motor control methods. •Ability to read and create electrical or mechanical schematic diagrams.

Address: 2000 Chemin St Francois
City: Dorval
State: Quebec
Zip Code: H9P 1K2
Domicile Location: FXG-CAN/CAN/Q6103/Montreal - Hub
Auto req ID: 413432BR
Position Type: Full time
Employee Type: Non-Exempt

Other Job Description Information

EXTERNAL POSTING: Other Vacancy Specific Information :
Salary range $63,648- $79,612 (min- mid)
Salary information represents the full potential base pay mid range associated with this job. Actual starting pay would be determined commensurate with experience and relative to pay levels at the location. An employee may also be eligible for additional pay programs, such as geographic and or/incentive pay. Theses programs do not apply to all jobs or locations.

Full time fixed term position for six months
Must be available to work Monday -Friday 3PM to 11:30PM
Must be available on call and during peak period based on operational needs.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

02/15/2024

Address:

274 avenue Dorval

Retail Banking Sales & Service

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

Overview

Overview

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

The Administrative Associate’s primary focus is to assist an Advisor in the day to day trading and the administration of their business. The Administrative Associate may support more than one Advisor who may have different types of business.

IS THIS ROLE RIGHT FOR YOU

In the role you will:

1. Ensure a high level of client service by:

• Supporting advisor in the regular review of clients portfolios to identify client needs for Team of Experts services
• Reviewing the portfolio to ensure it meets the current or updated risk profile and aligns with applicable investment program
• Gathering research & product information from internal and external sources
• Entering client trades as directed by client or Advisor
• Remaining up to date with all the regulatory rules and trading activities as it relates to client accounts

2. Ensure effective client administration by:

• Following up with clients on missing documentation required as per the industry regulatory requirements
• Maintaining client files and information of the appropriate systems
• Checking daily trades and all system entries in accounts for timelines and accuracy
• Responding to client inquiries in a timely, responsive manner
• Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
• Resolving issues and effecting client transactions expeditiously and accurately, escalating issues to Advisor when appropriate
• Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or Advisor instructions
• Ensuring all client interaction is accurately documented
• Understanding the required documentation for all client account types

3. Provide marketing assistance to the Advisor by:

• Identifying opportunities to gather additional assets and/or increase revenue within the existing client base (i.e. referrals, consolidation of assets, insurance, etc…)
• Developing, distributing and maintaining marketing materials
• Organizing client events, including lunch & learns, seminars, client appreciation
• Maintaining or co-ordinating electronic marketing
• Managing the approval process for all marketing and mass communication

4. Supporting the growth of the Advisor by:

• Reviewing and reducing all restricted accounts
• Managing the Bank referral process
• Assisting in idea generation
• Reviewing the daily commission reports and follow up on unpaid commissions
• Tracking the Growth Bonus payments and follow up
• Preparing, analyzing, and presenting reports and recommendations, financial plans/concepts, insurance, annual trading summary etc. to the Advisor for review
• Providing recommendations for improvement to business processes, additional value to clients, and utilization of our Team of Experts

5. Contribute to the effective functioning of the branch team by:

• Building effective working relationships across the team and with various business line and corporate function contacts
• Maintaining a high level of customer service
• Facilitating a culture of open and honest communication
• Actively participating and contributing to touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Understanding of industry and firm compliance regulations

EDUCATION AND ACCREDITATIONS

• Canadian Securities Course (CSC)
• Conduct and Practices Handbook (CPH)
• Investment Representative Training (IRT)
• Post Secondary

Working Conditions  

• The role operates within a standard office environment.
• The branch is a fast paced often high stress environment often with conflicting demands
• Seminars and client/prospect events are often held in the evening which can require a longer than usual working day.

 Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

#SWM

The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web.  

How You’ll Help:

•    Completing daily customer excel reports.
•    Responding professionally to customer related requests via email, chat and phone.
•    Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
•    Completing customer pickups.
•    Build healthy working relationships with customers to deliver positive customer experiences.
•    Communicate in an effective and efficient manner with terminals to assure on time service.
•    Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
•    Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
•    Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
•    Oversee the traffic flow of assigned high profile customers.
•    Proactively manage returns, redirects, and routing approval.
•    Enter, Edit and Update Customer Shipping Information in the web portal. 
•    Provide support with the general Customer Care queue when required.
•    Will be required to learn all area’s of the business including commerce and LTL/TL.

Your Skills & Experience: 

•    Minimum of secondary education, with a preference of post-secondary education in a specialized area.
•    Call center/customer service training a strong asset.
•    Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
•    Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
•    Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset.
•    Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
•    Excellent keyboarding skills, both speed and accuracy.
•    Strong problem solving skills.
•    Ability to deliver unfavorable information in a positive and professional manner.  
•    French is a strong asset.
•    Individual contributor.
•    Subject to a criminal background check prior to employment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBEP
#LI-Hybrid

The Dispatch Coordinaotr will provide essential support to the dispatch team by handling administrative tasks and assisting with daily operations. This role will involve managing reports, coordinating communication between departments, and overseeing email communications related to dispatch operations. The ideal candidate will be proactive, detail-oriented and possess excellent communication skills to ensure the smooth flow of dispatch operations.

How You’ll Help

• Generate, review and distribute relevant reports (Salesforce) to  monitor performance metrics and ensure timely deliviers
• Track and report on missed pickups, ensuring the dispatch team receives timely information to address issues
• Communicate with other departments as needed to resolve any missed pick up issues
• Monitor and prioitze incoming emails to the dispatch team’s shared inboxed
• Ensure prompt response to customer queries, inquiries and concerns
• Diret urgent requests and escalation ot the appropriate team members or departments
• Serve as a liaison between dispatchers and other departments faciliting the smooth flow of communication
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies.
• Exception queue management

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome. 
• Computer skills – accuracy, MS products, SalesForce, 
• Bringg, web based programs such as TruckMate
• Demonstrated customer relationship skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
• Ability to work independently; a self-starter
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Ability to work a flexible work schedule
• Results focused
• English and French language skills required
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods. 

How you will help

• Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
• Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
• Optimization of triggers, if necessary to ensure the P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
• Monitor and review closing times and productivity, noting trends to support improvement initiatives
• Ensure shipments are coded when added and/or removed from the load plan
• Make suggestions to improve planning and docking processes for increased efficiency
• Other related duties that may be required 

Your skills and experience: 

• A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
• An appropriate combination of post-secondary education and experience will be considered 
• Minimum of two to three years of experience in dock operations, preferably in the transportation industry
• Other experience in the transport industry may be considered and in addition to the dock
• Strong communication skills in English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
• Ability to work under tight deadlines in a fast-paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to requests in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve problems
• Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains. 
• Results-oriented
• English and French language skills required

To apply, visit our Careers page at dayross.com .

If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview.