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Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be a hybrid position based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Actively promoting Terminix products and services
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Performing other duties as required

• Persuasive communication skills and lots of personality!
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Energetic, positive and self motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication skills - both verbal and written
• Professional demeanor, stellar phone etiquette
• Able to perform successfully in a high paced, results-oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will have to undergo a criminal background check
• Will be required to wear a headset, input data and sit for long periods of time

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Coke Canada Bottling Merchandisers work in local grocery stores helping our clients keep Coke Canada Bottling products fully stocked and available to consumers – keeping beverage sections, end caps, racks and displays filled. Merchandisers are our frontline ambassadors, providing superior service to clients and consumers. 

For a glimpse into the exciting world of merchandising and to learn more about this opportunity, watch this short video https://vimeo.com/461498439/bc39f09af3

Responsibilities

• Maintain and replenish products in store racks, shelves, displays, and coolers by transporting product between backroom/storage room to front-of-store with manual equipment (pallet jack, hand-truck).
• Build, change or remove product displays while adhering to company standards; maintaining product signage; cleaning product space and securing damaged or defective product.
• Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance
• Consistent kneeling, squatting and reaching above the head
• Manage backroom by organizing stock (product); identifying, monitoring, and reporting inventory levels; evaluating and processing damaged product; re-packing product; organizing backroom materials (i.e., pallets, product shells etc.); completing any required paperwork
• Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
• Maintain an orderly and clean work area in compliance with Company safety and sanitation requirements.
• Maintain professional relationships with co-workers and customers.
• Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
• Ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
• Ability to stand and walk for long periods of time

Qualifications

• Must be 17 years of age
• Minimum one (1) year experience working in grocery, retail, warehousing or related field preferred
• Experience working with manual or powered pallet jacks preferred
• Minimum one (1) year experience working under little to no supervision preferred
• Must have access to a personal vehicle for use during working hours
• Must have current vehicle liability insurance
• A valid driver’s license with a clean driving record with no major violations over the last three (3) years

Work setting

• Warehouse

Responsibilities

Tasks

• Receive, unpack and sort incoming parts, supplies and materials

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Wellness program

345 Townline Road Niagara-on-the-Lake, ONL0S 1J0

How to apply

By email

[email protected]

Coke Canada Bottling Maintenance Mechanics provide competent and effective maintenance support to plant operations. The Mechanic will identify, troubleshoot, and repair problems in mechanical systems within production equipment and processes. Execute electrical and diagnostics test and other tasks as needed. This role also performs preventive maintenance and systems upgrades.

Responsibilities

• Performs preventive maintenance on all mechanical/electrical systems and equipment; this includes disassembly, cleaning, reassembly, and calibration.
• Analyzes test results, machine error messages, and information obtained from operators; troubleshoot/diagnose equipment and system problems based on data received.
• Repairs and maintains the operating condition of production equipment, including reassembly of parts after completion of repair, testing, or inspection.
• Continuously improves technical skills to remain current on equipment installation and operations, including the set-up and programming processes.
• Utilizes welding skills to cut and weld metal for parts repairs, fabrication, and assembly of new equipment.
• Provides operations demonstrations on production equipment for new machine operators; communicates the various safety, control, and operating features in a clear and concise manner.
• Enters repair and maintenance data performed daily into SAP system using proper damage codes.
• Communicates potential mechanical hazards on equipment to appropriate leadership and operators.
• Coordinates completion of work orders with cross-functional team members, to ensure cost-effectiveness and productivity standards are met.
• Ensures that any safety related work orders are given a top priority in operations, ensuring adherence to Provincial and Federal regulations as well as company policy and procedures.
• Supports continuous improvement initiatives for operations and Coke Canada Bottling as a whole.
• Provides recommendations on preventative maintenance programs for applicable equipment and improvement opportunities for systems functionality.
• Performs other tasks and special assignments as requested by management.

Qualifications

• High School Diploma or GED required
• Minimum of two years of work experience required
• Prior experience in the role or equal vocational and technical training
• Maintenance background should consist of hydraulics, controls, welding, electrical, PLCs, machine tools and pneumatics
• Working knowledge of hand, power, and electrical testing tools
• Ability to read and understand one-line diagrams, blueprints, and schematics
• Strong computer application skills, including Word, Excel, PowerPoint, and SAP
• Capable of identifying defective parts and malfunctions in the production equipment and processes
• Excellent problem-solving and analytical skills; ability to work collaboratively and effectively with other departments
• Understanding and practice of all tasks in a safe manner, ensuring achievement of quality, service, and cost objectives
• Knowledge of TPM (Total Preventative Maintenance)/AM (Autonomous Maintenance) Pillar Tools including preferred.
• Prior experience with LEAN principles

The Electrician ensures that all compeonents are in good functional working order in their assigned area by providing preventive maintenance, installation, and troubleshooting support as needed.

Responsibilities

• Troubleshooting electrical equipment
• Working with PLC’s & programming software, and their interaction with electrical components.
• Troubleshoot, repair and install high speed filling machines with a comprehensive working knowledge of electrical systems and components to allow efficient repair/replacement results.
• Perform Preventative Maintenance and regular work orders and account for inventory and labor on computerized maintenance system.
• Perform documented regular preventative maintenance inspections on all electrical equipment.
• Ensure that all coders are in good functional working order.
• Assist the production lines with change overs and set ups.
• Identify and report identified hazards and fulfill all Health & Safety, WHMIS, MSDS, and GMP policy requirements.
• Work with others cooperatively, safely and in a structured and team environment.
• Perform other duties as assigned

Qualifications

• Ontario Industrial Electrician license
• A minimum of 5 years' experience as an Electrician is required
• Ability to read, interpret and update Electrical and Mechanical drawings / schematics is required
• Experience in the following areas: Equipment Repairs, Equipment Improvements, Equipment Upgrades, New Equipment Installations, Preventive Maintenance, Knowledge and experience with installing, troubleshooting and repairing Programming Logic Controllers (Allen Bradley, Siemens, Omron, Mitsubishi) Competency in troubleshooting HMI’s, Variable frequency drives, Motion control, Laser date coders, Ink jet printers, Case packers, Palletizers, High Speed Packaging system
• Liquid fill or food manufacturing experience is a strong asset
• Must have demonstrated command of the English language, both written and verbal
• Must have the ability to work rotating shifts (days, afternoon, nights) and overtime when required to support a continuous operation
• Demonstrated ability to listen and follow instruction
• Demonstrated ability to adapt to changes in a fast-paced environment
• Demonstrated ability to pay excellent attention to detail
• Computer literate

The Electrician ensures that all compeonents are in good functional working order in their assigned area by providing preventive maintenance, installation, and troubleshooting support as needed.

Responsibilities

• Troubleshooting electrical equipment
• Working with PLC’s & programming software, and their interaction with electrical components.
• Troubleshoot, repair and install high speed filling machines with a comprehensive working knowledge of electrical systems and components to allow efficient repair/replacement results.
• Perform Preventative Maintenance and regular work orders and account for inventory and labor on computerized maintenance system.
• Perform documented regular preventative maintenance inspections on all electrical equipment.
• Ensure that all coders are in good functional working order.
• Assist the production lines with change overs and set ups.
• Identify and report identified hazards and fulfill all Health & Safety, WHMIS, MSDS, and GMP policy requirements.
• Work with others cooperatively, safely and in a structured and team environment.
• Perform other duties as assigned

Qualifications

• Ontario Industrial Electrician license
• A minimum of 5 years' experience as an Electrician is required
• Ability to read, interpret and update Electrical and Mechanical drawings / schematics is required
• Experience in the following areas: Equipment Repairs, Equipment Improvements, Equipment Upgrades, New Equipment Installations, Preventive Maintenance, Knowledge and experience with installing, troubleshooting and repairing Programming Logic Controllers (Allen Bradley, Siemens, Omron, Mitsubishi) Competency in troubleshooting HMI’s, Variable frequency drives, Motion control, Laser date coders, Ink jet printers, Case packers, Palletizers, High Speed Packaging system
• Liquid fill or food manufacturing experience is a strong asset
• Must have demonstrated command of the English language, both written and verbal
• Must have the ability to work rotating shifts (days, afternoon, nights) and overtime when required to support a continuous operation
• Demonstrated ability to listen and follow instruction
• Demonstrated ability to adapt to changes in a fast-paced environment
• Demonstrated ability to pay excellent attention to detail
• Computer literate