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As a Customer Experience Associate/ Hazeldean/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate

Experience: Candidates should have experience of 1 to less than 7 months

Overview

Overview

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

End Date: October 9, 2024 (7 days left to apply)

Job Location

Nepean-Barrhaven Town Centre

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 2 years’

Location: 1556 Merivale Rd, #106 Nepean, ON K2G 3J8
Shifts: Day, Evening, Weekend, Shift, Flexible Hours, Morning
Work setting: Restaurant

Other Requirements:

• The candidate should be client-focus
• The candidates should be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods
• The candidates should be able to prepare dishes for customers with food allergies or intolerances
• The candidates should be able to prepare and cook special meals for patients as instructed by dietitian or chef, organize and manage buffets and banquets
• The candidates should be able to plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to inspect kitchens and food service areas, maintain inventory and records of food, supplies and equipment, recruit and hire staff
• The candidates should be able to train staff in preparation, cooking and handling of food
• The candidates should be able to order supplies and equipment, supervise kitchen staff and helpers, clean kitchen and work areas, manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below-mentioned details.

By mail
1556 Merivale Rd, #106
Nepean, ON
K2G 3J8

Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner. Package Handlers (PHs) may be assigned to or rotate through various areas and positions such as Loader, Unloader, Palletizer, Scan Weigh and Key (SWAK), Quality Assurance (QA), Facer, Switcher, etc.

In addition to the above general responsibilities and the other duties as assigned by management, the following PH assignments require specialized training and/or responsibilities:

• Package Handler Trainer: Trains other PHs on loading, unloading, palletizing, and scanning techniques in order to ensure efficient and safe movement of packages through the operation.
• Package Handler – Air: Responsible for a multi-step package inspection process to ensure packages that are “Air Restricted” are not loaded into an air container.

Essential Functions

• Utilizes “hand-to-surface” methods for all package handling.
• Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings.
• Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shift of 3-5 hours, with potential of working one or more shifts each day
• Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly.
• Performs other duties as assigned
• In addition to the above essential functions, the following PH assignments have additional essential functions as follows:

Additional Package Handler Trainer essential functions:

• Trains new PHs in effective unloading, loading, palletizing, carrying, smalls handling, SWAK, and non-conveyable package handling techniques.
• Provides training to other PHs who are in need of additional instruction on unloading, carrying, loading, palletizing, smalls handling, SWAK, or non-conveyable package handling techniques, as determined by management.
• Provides feedback on proper package handling techniques, as needed.
• Reinforces among peer PHs all dock safety standards.
• Understands and demonstrates by example all necessary processes and procedures.
• Updates managers on conditions during the sort so operation efficiency decisions can be made.
• Assists in the implementation of new package handling procedures and techniques.
• Regularly loads/unloads, palletizes, lifts, carries, pushes and pulls packages while training other PHs.
• Additional Package Handler – Air essential functions:
• Scans each package in the airlift consolidation area; inspects for Hazardous Materials or ORM-D designation.
• Loads packages into unit load device as appropriate.
• Completes “Notification of Restricted Packages Return to Shipper” in SCMS for air-restricted packages.
• Regularly loads/unloads, lifts, carries, pushes and pulls packages.

Minimum Education

None required

Minimum Experience

No experience required

The following specialized assignments have required/preferred PH experience with Federal Express Corporation (FEC) :

• PH Trainer: Six (6) months of experience as a PH with Federal Express Corporation (FEC)  preferred.
• PH - Air: Six (6) months of experience as a PH with Federal Express Corporation (FEC)  preferred.
• Knowledge, Skills and Abilities
• Ability to understand and follow instruction regarding work duties and safety methods.
• Ability to discern numbers and information in order to sort packages correctly.
• Ability to use basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices.
• Strong communication and interpersonal skills; ability to work well in a fast-paced team environment.
• PHs operating switching equipment must have a valid driver’s license and maintain a Department of Transportation (DOT) file.
• PH Trainer: Ability to train multiple peer PHs simultaneously.
• PH - Air: Must satisfactorily complete and maintain Federal Express Corporation (FEC) ’s Airlift Consolidation Gateway Training as well as government-regulated and required Indirect Air Carrier (IAC) training. Yearly training recertification is required.
• Job Conditions
• Will need to work in hot and cold temperatures
• Will need to work in an environment with loud noise
• Should be able to lift and carry between 5 and 50 pounds
• Travel should not be required

• Location: 985 Moodie Drive, NEPEAN, ON K2R 1H4, Canada

• Location: 985 Moodie Drive, NEPEAN, ON K2R 1H4, Canada

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Position Summary...

Working as a Stockperson/Cartpusher at Walmart Canada is a great way to develop your skills in the retail industry. A Stockperson/Cartpusher collects shopping carts from the cart corrals, parking lot, and store perimeter and returns them to a safe storage location, while maintaining exemplary customer service. If you are looking for an exciting job in customer service or retail, working as a Stockperson/Cartpusher may be a great fit for you!

What you'll do...

1. Assists in customer service through the collection of shopping carts from the cart corrals, parking lot and store perimeter and returns them to a safe storage location using Walmart approved procedure and ensures necessary logs are completed.
2. Responds promptly to requests at all registers and safely assists customers with carry outs or carry ins and verifies receipts for proof of purchase.
3. Follows established guidelines for occasional cleaning and maintenance of the restrooms, handling chemicals and following correct disposal procedures and the use of power equipment including inspection report completion before use.
4. Adheres to safety and emergency procedures, ensuring guidelines are being followed properly for hazardous communications, lockout/tagout and blood borne pathogens.
5. Maintains Cart Retrieval Log at Customer Service Desk.
6. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures.
7. Promotes safety by use of personal protective equipment by wearing steel toe footwear and the proper reflective vest during cart collection for visibility.
8. Completes safety sweeps as required.

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3651 Strandherd Dr, Nepean, ON K2J 4G8, Canada

Application Close: 15/07/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.