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Customer Experience Associate - Longueuil, QC (30 Hours/ Week) Full-time Job

Scotiabank

Customer Service   Longueuil
Job Details

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
  • Nurturing rich, long-standing relationships 
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 


Is this role right for you? In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service 
  • Uncover and solve customers’ needs 
  • Explain complicated concepts simply 
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
  • Demonstrate an eagerness to learn and determination to succeed 


Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

 

  • Have strong customer service skills 
  • Are willing to assist in a professional, friendly and efficient manner 
  • Are available to work a flexible schedule 
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
  • Previous banking experience is a strong asset 


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
  • A rewarding career path with diverse opportunities for professional development 
  • An organization committed to making a difference in our communities– for you and our customers 
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
  • A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

 

Location(s):  Canada : Quebec : Longueuil

Customer Experience Associate - Longueuil, QC (30 Hours/ Week)

Scotiabank
Longueuil
  Customer Service Full-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help the...
Learn More
Mar 26th, 2025 at 15:29

Customer Experience Associate Part-time Job

Scotiabank

Customer Service   Longueuil
Job Details

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

 

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
  • Nurturing rich, long-standing relationships 
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

 

Is this role right for you? In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service 
  • Uncover and solve customers’ needs 
  • Explain complicated concepts simply 
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
  • Demonstrate an eagerness to learn and determination to succeed 

 

 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

 

  • Have strong customer service skills 
  • Are willing to assist in a professional, friendly and efficient manner 
  • Are available to work a flexible schedule 
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
  • Previous banking experience is a strong asset 

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
  • A rewarding career path with diverse opportunities for professional development 
  • An organization committed to making a difference in our communities– for you and our customers 
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
  • A competitive compensation and benefits package

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Customer Experience Associate

Scotiabank
Longueuil
  Customer Service Part-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help the...
Learn More
Feb 20th, 2025 at 15:45

Dispatcher Full-time Job

Molson CoorsBeverageCompany

Transportation & Logistics   Longueuil
Job Details

As part of the Warehouse Dispatcher position, you will support the dispatch activities of the Longueuil distribution center. You will have to work closely with the warehouse and production teams. You will be responsible for planning, scheduling and executing beer operations and movements at the Longueuil warehouse. To this end, you will use the SAP warehouse management system (eWM/WMS/YMS) to route and control work instructions to be executed by warehouse employees associated with beer movements.

Working hours mainly at night (10 p.m. to 6 a.m.).

However, you may be required to work all three shifts (day, evening, night) depending on operational needs.

 

Responsibilities:

  • Issue priority delivery requirements in WMS according to planned production;
  • Track the execution of deliveries or transfer orders in real time;
  • Manage warehouse movements using eWM/WMS systems to plan inventory movements;
  • Initiate and manage the contingency plan in the event of a possible shutdown of IT systems;
  • Manage stock transfers in terms of receiving, transferring, order preparation and shipping.

 

Other qualifications:

  • You hold a DEC in operations management or any other program or experience relevant to the position;
  • You are available to work the night shift;
  • You have good computer skills;
  • Knowledge of SAP and WMS (an asset);
  • You are able to work in French and English (written and spoken);
  • Good communicator, you know how to demonstrate leadership, resourcefulness and you are recognized for your excellent interpersonal relationships aimed at optimizing teamwork;
  • You have good analytical skills, strong judgment and are proactive in problem solving;
  • You are recognized for your ability to make informed decisions with an overall perspective;
  • You have a good ability to work under pressure and independently; you are comfortable handling a lot of information and managing multiple priorities from various stakeholders and you adapt easily in a dynamic context where priorities are changing and deadlines are tight.

Dispatcher

Molson CoorsBeverageCompany
Longueuil
  Transportation & Logistics Full-time
As part of the Warehouse Dispatcher position, you will support the dispatch activities of the Longueuil distribution center. You will have to work closely with the warehouse and pr...
Learn More
Feb 12th, 2025 at 15:29

Receptionist Officer Full-time Job

Securitas Canada

Hospitality   Longueuil
Job Details

Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.

 

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

 

The Receptionist Officer is a customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a friendly and positive attitude, we will provide the training and knowledge you need to be successful in the security industry. 

 

Are you interested in being part of our Team?

•              Apply quickly and efficiently online 

•              Interview from the convenience of your own home

•              Weekly pay 

•              Competitive benefits 

•              Flexible schedules 

Receptionist Officer

Securitas Canada
Longueuil
  Hospitality Full-time
Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitor...
Learn More
Jan 20th, 2025 at 15:41

Facilities Consultant Full-time Job

CBRE

Maintenance & Repair   Longueuil
Job Details

As a CBRE Facilities Consultant, you will oversee various projects within the maintenance and repair program of the facilities assigned to you.

This position falls within the Facilities Management sector, which focuses on all aspects of the operations of an asset base, providing support to facility managers for repairs and capital plans.

Responsibilities:

        Schedule repairs from work orders.

        Maintain direct communication with service providers to ensure all procedures, policies and reporting formats are properly followed.

        Supervise various services such as maintenance, landscaping, snow removal, de-icing and paving.

        Be the point of contact for emergencies and problems that arise during and outside normal working hours.

        Confirm that company and customer records are managed in accordance with policies, procedures and legal requirements.

        Apply in-depth knowledge of standard principles, techniques and procedures to complete complex mandates and provide innovative solutions.

        Provide coaching and impart in-depth knowledge of your own discipline and general knowledge of other disciplines within the role.

        Lead by example and act in accordance with CBRE’s RISE values.Work to build consensus and convince others to reach an agreement.

        Influence a range of customer, operational, project and service related activities within your team and other relevant teams.

        Comply with general guidelines and policies.

        Explain complex, delicate or sensitive information.

 
 

About the Role:

As a CBRE Facilities Consultant, you will oversee a variety of projects in support of the maintenance and repair program for assigned facilities.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do:

        Schedule repairs from work order requests.

        Maintain direct communication with service providers to ensure all procedures, policies, and reporting formats are correctly adhered to.

        Oversee various services such as maintenance, landscaping, snow/ice removal, and paving.

        Point of contact for emergency situations and issues that occur during and outside of normal business hours.

        Confirm company and client records are managed according to policies, procedures, and legal requirements.

        Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.

        Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.

        Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.

        Impact a range of customer, operational, project, or service activities within own team and other related teams.

        Work within broad guidelines and policies.

        Explain difficult or sensitive information.

 
 
#GUSCAN
Qualification:
  • Must be eligible for Canada's Controlled Goods Program.
  • Applicants must be currently authorized to work in Canada without requiring visa sponsorship now or in the future.
  • Bachelor's degree preferred with 5-8 years of relevant experience. In lieu of a bachelor's degree, a combination of experience and education will be considered.
  • Ability to exercise judgment based on multiple sources of information.
  • Ability to take a fresh perspective on existing solutions. In-depth knowledge of Microsoft Office products. For example, Word, Excel, Outlook, etc.
  • Organizational skills and great curiosity.
  • Advanced math skills. Ability to calculate slightly complex numbers such as percentages, fractions and other financial calculations.
 
What You’ll Need:
  • Must be eligible to pass the Controlled Good Program of Canada.  
  • Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
  • Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Ability to exercise judgment based on the analysis of multiple sources of information.
  • Willingness to take a new perspective on existing solutions. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Organizational skills with an advanced inquisitive mindset.
  • Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Facilities Consultant

CBRE
Longueuil
  Maintenance & Repair Full-time
As a CBRE Facilities Consultant, you will oversee various projects within the maintenance and repair program of the facilities assigned to you. This position falls within the Facil...
Learn More
Dec 31st, 2024 at 15:42

Maintenance Planner Full-time Job

Molson Coors Beverage Company

Maintenance & Repair   Longueuil
Job Details

Your main responsibility will be to plan and schedule the various mechanical and electrical maintenance works such as repair, modification, health and safety and preventive maintenance of equipment.

 

You will also ensure that health and safety rules as well as those related to environmental protection are respected. You will work closely with the logistics and production departments to establish maintenance work schedules.

 

As part of the implementation of our best practices in maintenance (Planning & Scheduling, failure analyses, document updates and part purchases), you will encourage innovation and the implementation of means to improve line performance, reduce maintenance costs and control losses.

 

Responsibilities:

  • Track equipment history, costs and repairs to develop effective and proactive planning;
  • Continuous updating of the CMMS system;
  • Develop and maintain KPIs (Key Performance Indicators) with the aim of improving the maintenance function;
  • Plan training sessions for our employees in partnership with the training center;
  • Organize planning meetings to prioritize maintenance work and labor;
  • Ensure daily follow-up with maintenance coordinators to validate workforce availability and update the assignment schedule;
  • Actively participate in the implementation of best planning and scheduling practices;
  • Encourage and support your team members to reach their full potential and continually seek more efficient ways of working.

 

Qualifications:

  • Hold a DEC in mechanical engineering, industrial maintenance and/or equivalent experience in maintenance;
  • Have experience in planning and scheduling maintenance work;
  • Have experience with SAP (an asset);
  • Have solid technical knowledge;
  • Have a good team spirit and collaboration;
  • Ensure that tasks are in line with health, safety and environmental rules as well as the company's internal rules;
  • Have excellent interpersonal and communication skills as well as good influential leadership in order to effectively mobilize our employees;
  • Solid knowledge of the MS Office suite (Excel, Access and Word) and good skills in managing and manipulating databases;
  • You successfully and autonomously evolve in an environment of multiple projects, changing priorities and tight deadlines, while knowing how to adapt when required;
  • You have ideally participated in the implementation of best practices and continuous improvement processes;
  • You are bilingual (English, French) both orally and in writing;
  • You are comfortable in a change management context as well as a unionized environment;
  • The working hours are daytime, Monday to Friday;

 

Job Perks You Should Know About: 

  • Ability to grow and develop your career centered on our premier learning opportunities 
  • Working in an innovative and fast-paced company, meeting passionate colleagues and partners with diverse backgrounds and experiences 
  • We care about our people and our planet and have challenged ourselves with ambitious goals around our key priorities 
  • We care about our communities and play our part in making a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are. 
  • Engagement with a variety of employee resource groups, which can provide volunteer opportunities, leadership experience and networking across the organization 
  • On-site pub, access to branded clothing and accessories and free beer and drinks.

Maintenance Planner

Molson Coors Beverage Company
Longueuil
  Maintenance & Repair Full-time
Your main responsibility will be to plan and schedule the various mechanical and electrical maintenance works such as repair, modification, health and safety and preventive mainten...
Learn More
Oct 8th, 2024 at 15:02

Security Guard Full-time Job

Securitas Canada

Security & Safety   Longueuil
Job Details

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

 
 
Job Requirements
  • With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. 
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. 
  • Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 
  • Must be able to meet and continue to meet any applicable licensing requirements for Security Guards.

Security Guard

Securitas Canada
Longueuil
  Security & Safety Full-time
  23.79  -  30.29
Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check fo...
Learn More
Apr 11th, 2024 at 11:38

Internal Auditor Full-time Job

Saputo Diary

Human Resources   Montréal
Job Details

Within Corporate Internal Audit team at Saputo, we are currently seeking an Internal Auditor to actively participate in the planning and execution of mandates in the following key areas:

  • Financial Compliance (52-109)

  • Application conversions and upgrades

 

How You Will Make Contributions That Matter:

  • Conduct Financial Compliance 52-109 audits

  • Under supervision, plan and execute audits; evaluate risks, identify internal controls to mitigate risks, design audit procedures, and evaluate the design and operating effectiveness of controls

  • Formulate, document, and discuss deficiencies with the control owners, develop conclusions, identify root causes, and provide recommendations for control and process improvements

  • With support, draft audit report findings that document the results and findings of the engagements

  • Perform follow-up reviews to verify that management action plans have been effectively implemented

  • Provide periodic updates to Senior Manager, Internal Audit on the status of assigned work

  • Assist in the performance of Application conversions and upgrade audits

  • Provide the business advice on design of controls

  • Support the monitoring of project progress

  • Complete tests on conversions and project controls

  • Report on results and provide recommendations for improvement

  • Assist in supporting external audit reliance requirements

  • As required, provide results and working papers

  • Act as a first response for questions on controls

  • Participate in advisory mandates providing recommendations on control design or operation to help improve efficiency and effectiveness of the control environment

  • Support Senior Manager, Internal Audit with various ad-hoc and special requests from Management, and the Audit Committee related to governance, risk, and controls

 

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

 

You Are Best Suited for The Role If You Have the Following Qualifications:

  • Bachelor's degree in Accounting or in a related field

  • Professional designation, or in process of completion (CPA CA, CIA, CFE or equivalent)

  • 2-4 years minimum of experience in audit; internal audit and financial compliance experience is a plus

  • Provide clear, concise information to others via verbal or written communication in both English and French, Spanish is a plus

  • Understands Internal Audit’s purpose and role within the organization

  • Must understand generally accepted auditing standards, common audit procedures and techniques and risk management frameworks; general knowledge of other relevant business domain/ industry standards a plus

  • General knowledge of the purposes and concepts of accounting standards: IFRS, COSO, NI 52-109 Certification

  • Advanced knowledge of Microsoft Word, Excel, and PowerPoint, basic experience in data analytics techniques and tools such as Power BI is a plus

  • Knowledge of the basic concepts of an ERP system; knowledge of SAP applications is a plus

  • Acts as an ethical, proactive, and objective professional

  • Use a collaborative and inclusive approach with individuals and teams, engaging others with warmth, sincerity, and transparency

  • Accepts personal responsibility for delivering results, able to manage and prioritize workload in a constantly changing environment, ensuring quality of work while meeting deadlines

  • Mobility as function requires travel 5%-10%; Canada and the United States

 

We support and care for our employees and their families by providing:

  • Competitive salaries 

  • A hybrid work environment with the possibility to work from home 2 days a week  

  • Advantageous corporate agreements 

  • Full range of group insurance benefits 

  • Group retirement pension plan with employer contribution 

  • Purchase option of company stocks 

  • Group RRSP 

  • Health and wellness program in the workplace 

  • Assistance program for employees and their families 

  • Saputo products at a discounted price 

 

Salary Range: $66,960 - $87,890 (+ business allowance)

*Salary offers will vary commensurate with experience, education, skills, and training. 

 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Internal Auditor

Saputo Diary
Montréal - 5.89km
  Human Resources Full-time
  66,960  -  87,890
Within Corporate Internal Audit team at Saputo, we are currently seeking an Internal Auditor to actively participate in the planning and execution of mandates in the following key...
Learn More
Apr 2nd, 2025 at 16:11

Administrative Assistant Full-time Job

Saputo Diary

Administrative Jobs   Montréal
Job Details

Under the supervision of the Vice President, Legal Affairs, Dairy Division (United States), you will provide administrative support to a team of lawyers. Your attention to detail and organizational skills will be essential in the production of various agreements and documents.

 

How You Will Make Contributions That Matter: 

  • Providing administrative support to the legal team
  • Tracking invoices and managing entries in the Ariba accounting system
  • Maintaining the department's budget
  • Assisting in the preparation of various legal documents
  • Editing documents (handwritten or dictated)
  • Using technological tools for the preparation and signature of contracts (DocuSign and others)
  • Managing calendars, correspondence, and necessary follow-ups
  • Opening and closing files
  • Keeping internal records and databases up to date
  • Planning and booking travel, as needed
  • Preparing expense reports
  • Performing any other related tasks

 

You Are Best Suited for The Role If You Have the Following Qualifications:

  • A minimum of 3 to 5 years of experience in a similar position
  • Excellent proficiency in Excel and MS Office Suite (Word, PowerPoint, Outlook, SharePoint) and Adobe Acrobat
  • Strong interest in using technology
  • Ability to anticipate needs, take initiative and work independently
  • Tact, excellent judgment, great attention to detail, accuracy, discretion, and autonomy
  • Customer service orientation and strong collaboration skills
  • Ability to work under pressure
  • Professionalism and sense of priorities
  • Good organizational skills, and professional curiosity
  • Spoken and written bilingualism (French and English) is essential. The candidate will need to communicate and collaborate with colleagues and other stakeholders by email and phone, in Quebec, the rest of Canada, and/or North America
  • Knowledge of the Ariba accounting system is a definite asset

 

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

 

We support and care for our employees and their families by providing:

  • Competitive salaries
  • A hybrid work environment with the possibility to work from home 2 days a week
  • Advantageous corporate agreements
  • Full range of group insurance benefits
  • Group retirement pension plan with employer contribution
  • Purchase option of company stocks
  • Group RRSP
  • Health and wellness program in the workplace
  • Assistance program for employees and their families
  • Saputo products at a discounted price

 

Salary Range : $47,320 - $62,110

*Salary offers will vary commensurate with experience, education, skills, and training.

 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Administrative Assistant

Saputo Diary
Montréal - 5.89km
  Administrative Jobs Full-time
  47,320  -  62,110
Under the supervision of the Vice President, Legal Affairs, Dairy Division (United States), you will provide administrative support to a team of lawyers. Your attention to detail a...
Learn More
Apr 2nd, 2025 at 15:02

Client Service Representative - Montreal Full-time Job

CIBC

Customer Service   Montréal
Job Details

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

 

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Mont-1155 Rene Levesque O

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Client Service Representative - Montreal

CIBC
Montréal - 5.89km
  Customer Service Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their d...
Learn More
Apr 1st, 2025 at 16:58

Bilingual Contact Centre Representative - Fraud Loss Prevention Full-time Job

TD

Customer Service   Montréal
Job Details

Work Location:

Montréal, Quebec, Canada

 

Hours:

37.5

 

Line of Business:

Personal & Commercial Banking

 

Pay Details:

47,200 $ /$47,200 - 66,600 $/$66,600 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  

As a valued member of our Contact Centre Team, you will:  

  • Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Where You’ll Work 

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to de-escalate in stressful environments/situations with empathy, care and urgency 

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

 

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. 

 

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at 7250 Mile-End, Montreal for 90 days to ensure you’ve got everything you need to succeed in your new role.  

 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicantsby email or phone call. 

 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

Bilingual Contact Centre Representative - Fraud Loss Prevention

TD
Montréal - 5.89km
  Customer Service Full-time
Work Location: Montréal, Quebec, Canada   Hours: 37.5   Line of Business: Personal & Commercial Banking   Pay Details: 47,200 $ /$47,200 - 66,600 $/$66,600 CAD   TD is committe...
Learn More
Apr 1st, 2025 at 16:47

ScotiaMcLeod, Assistant Branch Coordinator - Montreal, QC Full-time Job

Scotiabank

Administrative Jobs   Montréal
Job Details

The Assistant Branch Coordinator is responsible for supporting the branch management team in achieving excellent results through efficient operations and administration. They may also be required to provide support to the Branch Systems Administrator.

 

Is this position right for you? For this position, you will need to

 

1. Participate in support staff management activities:

 

  • Resolve issues that have been brought to his attention
  • Regularly recognize the quality of employees' work
  • Act as a resource person who can provide information, names and instructions regarding questions and escalation of issues

 

2. Assist the branch management team:

 

  • Complete all administrative tasks, including filing, storing and distributing reports
  • Process all charges and follow up on outstanding issues
  • Build spreadsheets and maintain databases as needed
  • Carry out new broadcasts or assist management in doing so
  • Compile documents relating to compliance issues
  • Coordinate and monitor daily and monthly supervision requests as directed by the Branch Manager
  • Maintain compliance-related spreadsheets (insiders and clients holding controlling interests, among others)
  • Complete and submit the monthly error report
  • Maintain the research report distribution system
  • Assist in the execution and implementation of processes to ensure compliance with company policies and industry regulations
  • Administer customer accounts in branch (house accounts)
  • Coordinate the maintenance of facilities
  • Schedule branch meetings, which may include external speakers
  • Assist with interviews with support staff
  • Ensure the quality and efficiency of branch activities
  • Welcome new experienced advisors and their team, acting as a resource person and liaison officer
  • Work to resolve system issues that have been escalated to the branch systems administrator

 

3. Contribute to the efficient functioning of the branch team:

 

  • Build effective working relationships among team members as well as with representatives from various business sectors and functions
  • Provide high quality customer service
  • Foster a culture of open and honest communication
  • Actively participate in all contact activities and team meetings
  • Encourage the production of new ideas and new ways of doing things
  • Actively share knowledge and experience to develop the skills of all team members
  • Develop and implement a relevant employee development plan

 

 

Do you have the skills to succeed in this position? We would be happy to work with you if you meet the following requirements: 

 

  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Initiative and autonomy
  • Ability to meet deadlines
  • Ability to multitask
  • Knowledge of Microsoft software: Word, Excel and PowerPoint
  • Experience in the sector
  • Post-secondary education
  • Investment Representative (IR) license is an asset or obtaining the license within 15 months of hire, which includes:
    • Canadian Securities Course (CSC),
    • Course on the Manual on Standards of Conduct (MSC)
    • Training courses for investment representatives
    • ScotiaMcLeod 30-Day In-House Training Program

 

 

What do you have to gain from it?

 

  • A dynamic and flexible working environment.
  • The ability to build long-term relationships with clients by providing exceptional advice and service.
  • The ability to deliver an excellent customer experience.
  • A corporate culture that emphasizes diversity, respect and inclusion.

 

 

“In accordance with a language needs assessment conducted by Scotiabank, the successful candidate must be able to communicate in English and French, as they will be serving an English-speaking clientele.”

 

Location(s): Canada : Quebec : Montreal

ScotiaMcLeod, Assistant Branch Coordinator - Montreal, QC

Scotiabank
Montréal - 5.89km
  Administrative Jobs Full-time
The Assistant Branch Coordinator is responsible for supporting the branch management team in achieving excellent results through efficient operations and administration. They may a...
Learn More
Mar 28th, 2025 at 16:34

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