318 Jobs Found
Building operator Full-time Job
Maintenance & Repair BrossardJob Details
- Provide preventive maintenance and routine repairs to mechanical systems (HVAC, chilled water distribution, hot water and steam distribution, ultrapure water, vacuum and other building systems).
- Perform routine maintenance inspections, diagnose potential problems and make repairs.
- Review assigned work orders and use existing systems to track progress.
- Promote good energy management by ensuring that all building systems operate efficiently.
- Inspect existing facilities to ensure compliance with building codes and safety regulations.
- Apply existing procedures to resolve problems head on. Communicate information in a clear and concise manner.
- Carry out work following established procedures and processes, while benefiting from close supervision and guidance.
- Applicants must be currently authorized to work in Canada without the need for visa sponsorship, now or in the future.
- Fixed machinery mechanic certificate, class 4B. Experience not required.
- Future interest in the operation of a category 1A power plant.
- Ability to perform physical tasks including bending, standing, walking, climbing stairs and ladders, and lifting and carrying heavy loads up to 50 pounds.
- Ability to follow basic work rules and standards in the performance of duties.
- Communication skills to convey information effectively.
- Working knowledge of Microsoft Office products. For example, Word, Excel, Outlook, etc.
Building operator
CBRE
Brossard - 32.28kmMaintenance & Repair Full-time
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Building operator Full-time Job
Maintenance & Repair BrossardJob Details
- Provide preventive maintenance and routine repairs to mechanical systems (HVAC, chilled water distribution, hot water and steam distribution, ultrapure water, vacuum and other building systems).
- Perform routine maintenance inspections, diagnose potential problems and make repairs.
- Review assigned work orders and use existing systems to track progress.
- Promote good energy management by ensuring that all building systems operate efficiently.
- Inspect existing facilities to ensure compliance with building codes and safety regulations.
- Apply existing procedures to resolve problems head on. Communicate information in a clear and concise manner.
- Carry out work following established procedures and processes, while benefiting from close supervision and guidance.
- Applicants must be currently authorized to work in Canada without the need for visa sponsorship, now or in the future.
- Fixed machinery mechanic certificate, class 4B. Experience not required.
- Future interest in the operation of a category 1A power plant.
- Ability to perform physical tasks including bending, standing, walking, climbing stairs and ladders, and lifting and carrying heavy loads up to 50 pounds.
- Ability to follow basic work rules and standards in the performance of duties.
- Communication skills to convey information effectively.
- Working knowledge of Microsoft Office products. For example, Word, Excel, Outlook, etc.
Building operator
CBRE
Brossard - 32.28kmMaintenance & Repair Full-time
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Distributor Full-time Job
Administrative Jobs BrossardJob Details
Goals
On a daily basis, ensures that the concrete dosage (manufacturing) is in accordance with the specifications provided by the laboratory, while meeting customer needs. In addition, dispatches and schedules concrete mixer trucks to ensure timely delivery of concrete, good customer service, according to orders placed by customers and at a minimum cost.
Responsibilities
Security :
- Daily check of site cleanliness (site safety).
- Ensure that all employees, yard workers, drivers, mechanics, subcontractors and other people on site work safely and that all wear their PPE and, in addition, carry out regular inspections to monitor the progress of tasks and work.
Production :
- Daily mechanical plant checks (visual inspection, detect unusual noise, lubrication, vibration, belt check etc.)
- Checking and measuring the humidity level of raw materials (stone, sand) and, by the same token, visually observing the conditions before each shift.
- Dosing of concrete and distribution of concrete mixers on the different sites according to the required specifications and ensuring the conformity of the concrete delivered.
- Order raw materials according to planned orders or anticipated volumes.
- Responsible for planning drivers (concrete mixers), yard men, regarding deliveries and production for the next day.
Inventory :
- Enter raw material receipts into the “Command Batch” system and track them according to the “Command Batch” system report.
- Produce end-of-day reports (inventories, reception and consumption of raw materials, m3 produced, chatters, etc.) and transfer the information to your shift replacement if necessary.
- Carry out physical inventories (raw materials and others) with your manager at the end of the month.
Administration:
- Taking orders by phone and promoting our Turbo & VAP products during CODs and to customers.
- Perform daily ticket checks and forward to invoicing. (Includes ticket checks "Waiting times - Superplasticizer etc.)
- Control entry and exit times as well as lunch and break times according to the collective agreement of all hourly employees and/or make the daily report of deliveries made by the "Broker" trucks by checking the areas for each of the delivery tickets.
- Carry out daily monitoring of cash sales as well as the use of concrete mixers (Lafarge, Broker, internal and external rentals) and follow up with the manager.
Optimization and communication:
- Communicates regularly and daily with the distributors of other plants in order to optimize the use of the concrete mixer truck fleet and personnel for the same day as well as the following day.
- Maintain constant communication with the manager and keep him informed during a plant breakdown, production/delivery problems as well as any health/safety incident.
Relations with other positions:
- Works closely with the operations team
- Collaborates with logistics and quality teams
Specific responsibilities:
- Concrete dosage according to mixing formulas
- Planning of deliveries of raw materials and concrete
- Ensure receipt of raw materials in SAP and batch command
- Conduct factory inspections
Dimensions:
- Region: GMA
- Volume: 50,000 m3 to 200,000 m3 annually
- Direct reports: 0
- Indirect subordinates: 0
Skill profile
Education and work experience:
- College diploma in civil engineering technology
- Minimum of three (3) years of relevant experience in concrete dosing and truck distribution.
Knowledge and skills:
- Must be able to work independently and be responsible and well organized
- Good communicator with a strong sense of customer service
- Must be able to work in a team and cope with pressure
- Good ability to make decisions and react quickly in a constantly changing environment
- Good analytical skills and ability to anticipate problems
- Good knowledge of computers
- Knowledge of construction materials and concrete
- Experience in industrial or diesel mechanics would be an asset.
Job-specific skills (Lominger):
- Client orientation
- Motivation
- Integrity and trust
- Process management
- Business knowledge
Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.
Distributor
Lafarge Canada Inc
Brossard - 32.28kmAdministrative Jobs Full-time
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Personal Banker Full-time Job
Banking BrossardJob Details
Application Deadline:
05/30/2024
Address:
1005 boul du Quartier
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
- Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
- Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
- Supports customer transactions needs based on customer traffic.
- Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
- Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
- Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
- Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
- Appropriate lending qualifications and designations.
- Working knowledge of personal and small business customer needs and solutions.
- Working knowledge of retail investments and lending products.
- Experience in financial services is an asset.
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
- Passionate commitment to helping our customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
Compensation and Benefits:
$37,500.00 - $69,500.00
Personal Banker
BMO CANADA
Brossard - 32.28kmBanking Full-time
37,500 - 69,500
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Retail Sales Associate Full-time Job
Sales & Retail BrossardJob Details
If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
The tight-knit Bell Retail team lives and breathes the latest technology, thrives in a fast-paced environment and loves finding the perfect solution for our customers. We’re proud to offer our customers the best wireless, internet, TV, home phone products and services at Bell and The Source stores across Canada.
Responsibilities / Job Description
Bring your personality to the job
• You love helping people find the products that will make their lives better
• You’re passionate about new technology and ready to explain it to anyone, from an expert to a novice
• You thrive in a fast-paced environment and have a flexible schedule
• Experience in Retail Sales, Customer Service or Hospitality is a definite asset
• At Bell, we don’t just accept difference—we celebrate it!
Get benefits and build a career path
• We recognize your hard work through incentives, rewards, and employee discounts on services
• Full benefits package for full-time and part-time employees
• Online and in-class training to develop your skills, along with opportunities for career growth and promotions
• We also provide a flexible schedule that offers Full and Part Time hours
Build great customer experiences that keep customers coming back to our stores
• Be able to build a connection with customers to find the right products and services for them
• Provide a great experience and build loyalty with every customer, every day
• Enjoy the challenge of hitting sales targets
• Be excited to learn about new technology and services
• Speak another language? We welcome any second language (French, Mandarin, Cantonese, Korean, Tagalog, Hindi, Punjabi, Thai, and more)
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Retail Stores
Job Location: Canada : Quebec : Brossard
Application Deadline: 05/29/2024
Retail Sales Associate
Bell Canada
Brossard - 32.28kmSales & Retail Full-time
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LINUX SYSTEMS ADMINISTRATOR Full-time Job
IT & Telecoms BrossardJob Details
We are currently looking for one (1) Linux Systems Administrator to provide professional software infrastructure support services to one of our Government of Quebec clients.
Objectives:
- Produce deliverables of a simple to complex nature;
- Carry out preparatory work with a view to introducing or improving technological and application infrastructures;
- Contribute to the maintenance, evolution and improvement of technological and application infrastructure solutions;
- Actively participate in different projects.
Deliverables and planned services:
- Carry out or participate in the creation and constant evolution of the departmental technological architecture;
- Carry out or participate in the definition of the technological orientations best suited to meeting needs;
- Carry out impact analyzes during infrastructure development and improvement work;
- Carry out IT monitoring, preliminary studies and justification files;
- Plan, organize and coordinate infrastructure implementation activities;
- Carry out or participate in the installation, configuration, maintenance and development of infrastructure;
- Carry out or participate in the resolution of incidents and problems relating to infrastructure;
- Carry out or participate in intrusion tests and security audits to identify and correct infrastructure vulnerabilities;
- Carry out or participate in the monitoring of IT components supporting the infrastructures;
- Produce or participate in the preparation of operating, installation and administration guides;
- Carry out any transfer of knowledge to internal resources;
- Produce any other deliverable upon request or provide any other service of a similar nature.
Specialties involved
Cloud tenant administration
Microsoft Azure
Oracle Cloud Infrastructure
Linux infrastructures
SUSE Linux Enterprise Server (SLES) hosted on VmWare or in the cloud (Azure or OCI)
Other Linux distribution
Application and database administration infrastructures
Oracle 19c databases
Oracle Enterprise Manager
Oracle Dataguard
Oracle Recovery Manager
Oracle Real Applications Clusters
Oracle GoldenGate
Oracle Data Integrator
Microsoft Infrastructures – Server
section Microsoft Windows Server operating system (LDAP, GPO, DNS, DHCP, IIS, etc.)
Microsoft Azure
Microsoft Defender (MDI, MDE)
Microsoft 365
Microsoft Azure Services
Azure File
Azure Storage
Azure Monitor
Microsoft Defender (MDI, MDE)
Azure Virtual Desktop
Microsoft 365 Services
Windows 365
Microsoft 365
PowerBI and Power Platform
Exchange Online
Other M365 services
Minimum requirements
Training:
1. Have a college diploma or equivalent, in computer science or a related field (attach a copy of the diploma).
Minimum knowledge required:
1. Good knowledge of the Linux operating system
2. Good knowledge of the Microsoft Azure cloud host
3. Good knowledge of administration in Infrastructure as code mode
Other knowledge (assets):
1. Good knowledge of the Terraform language.
2. Good knowledge of the SMT tool
3. Good knowledge of the Ansible tool
4. Good knowledge of the SLES (SUSE Linux Enterprise Server) operating system
Professional experience:
1. Have a minimum of 3 years of experience in the administration of technological infrastructures, including 2 years in the administration of Linux servers
2. Have a minimum of 6 months of experience in a cloud computing environment operating in infrastructure as code or IaC (Infrastructure as code) mode
3. Have completed at least one mandate involving tasks for handling complex problems related to technological infrastructures.
-
Salary: $45-$55 per hour - to be negotiated (competitive remuneration)
-
3 year contract, full time
-
Start date: May 2024
-
Social advantages
-
Place of work: All of Quebec | Face-to-face | Telework
This position is for you!
Please send us your CV now to: [email protected] specifying the title and number of the offer: BRK0155AL.
*Please note that only applications meeting the position profile will be contacted. We thank you for your collaboration.
*The use of the masculine gender is used for the sole purpose of lightening the text.
*The diploma must be recognized by the Ministry of Education. For diplomas obtained outside Canada, a copy of the comparative evaluation issued by the Ministry of Immigration, Diversity and Inclusion (MIDI) must be presented.
LINUX SYSTEMS ADMINISTRATOR
BROKOU INC
Brossard - 32.28kmIT & Telecoms Full-time
45 - 55
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Information technology (IT) specialist Full-time Job
IT & Telecoms BrossardJob Details
Requirements:
Languages: Candidates must have knowledge of the French Language
Education: Candidates need standard educational qualifications such as bachelor’s degree, computer and information sciences, general or equivalent experience
Experience: Candidates should have experience of 5 years or more
Security and safety: Criminal record check
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorized (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Benefits:
- The candidates will get on-site daycare, health care plan, free parking, and bonus
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, include this reference number in your application BRK0129TN, references attesting experience, proof of the requested certifications, link to web portfolio, copy of portfolio or relevant work examples, highest level of education and name of institution where it was completed, and cover letter) through below mentioned details.
Information technology (IT) specialist
BROKOU INC
Brossard - 32.28kmIT & Telecoms Full-time
45 - 65
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Senior Customer Service Representative Full-time Job
Customer Service BrossardJob Details
Our Senior Customer Experience Associates/ Solar Uniquartier/ Permanent/ Part-time 18.75h are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurturing rich, long-standing relationships
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Previous banking experience is a strong asset
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve a French-speaking clientele.
Senior Customer Service Representative
Scotiabank
Brossard - 32.28kmCustomer Service Full-time
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Sales Associate Part-time Job
Sales & Retail BoisbriandJob Details
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!
As a Sales Associate, you can expect to:
- Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals
What’s in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
- Mental Health and Support benefits- 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off our Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
What we’re looking for:
- You are great with people and are passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
- English is an asset
After you apply, watch your email
Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.
Sales Associate
Maple Leaf Foods Inc.
Boisbriand - 32.4kmSales & Retail Part-time
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Customer Experience Associate Full-time Job
Customer Service BoisbriandJob Details
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurturing rich, long-standing relationships
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Previous banking experience is a strong asset
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Customer Experience Associate
Scotiabank
Boisbriand - 32.4kmCustomer Service Full-time
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Production helper Full-time Job
General Category BoisbriandJob Details
Requirements:
Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 2 years
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
By email
[email protected]
Production helper
Fromagerie Marie Kadé
Boisbriand - 32.4kmGeneral Category Full-time
17
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Customer Service Representative Full-time Job
Customer Service BlainvilleJob Details
Application Deadline:
09/17/2024
Address:
280 de la Seigneurie Ouest
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Customer Service Representative
BMO CANADA
Blainville - 34.29kmCustomer Service Full-time
33,850 - 44,000
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