All jobs within 50 km around Rouge

The role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• High-end client facing role, and the go-to person for the workplace strategy program in the office environment – primarily but not limited to the Auditorium, Learning Centre and Welcome Centre and food services area on executive floors.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Manage security access cards for visitors and contractors.
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Liaise with landlord for contractor access and moves in and out of the building.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Manage office supplies, relationship with offsite storage (Iron Mountain), and security access cards (including reports and audits by security).
• Enforce clean desk policy.  Rounds to ensure supplies in place – morning and evening.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Technology Assistance

• Program subject matter expert - provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service.  Escalation point-of-contact for office and technology issues.
• Manage access card system for programming guest cards.
• Utilize client software applications to manage employee keypad system, keys and furniture inventory.
• Learn HR technology tools and provide HR and communications support (i.e. Yammer).  Assist with minor event planning and meeting space set up.  Provide local amenities maps.
• Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.).  Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

KNOWLEDGE & SKILLS

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement, make decisions, and provide direction.
• Comfortable dealing with issues and people. 
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software working on laptop, tablet and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate. 
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

KEY ACCOUNTABILITIES

CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area 
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience

This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Pay Rate: $31.00/HR.

Shifts: Saturday and Sunday 0700-1500hrs (Richmond Hill)

            Saturday and Sunday 1100-23000hrs (Vaughan)

            Friday and Saturday 2300-1100hrs (Vaughan)

ESSENTIAL FUNCTIONS:

1. Monitors physical security operations at the client Datacenter. 
2. Monitors cameras and access control systems covering data calls and entry/exit doors. 
3. Dispatches appropriate personnel, as necessary. 
4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 
5. Identifies and escalates issues in accordance with documented policies and procedures. 
6. Reviews all reports written during shift. 
7. Ensures all scheduled posts are filled. 
8. Briefs oncoming Supervisor/Team about incidents during shift or in progress.
9. Maintains documentation and follows standardized procedures to successfully complete unannounced audits. 
10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties. 
11. Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
12. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. 
13. Read and comprehends standard operations procedures, post orders, reports, and other printed materials. 
14. Performs additional tasks assigned by management. 
15. Conduct training with the staff on a daily, weekly, and monthly basis.
16. Conduct drills, and Quality Assurance & Quality Control (QAQC) review
17. Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
18. Assist STM with regards to scheduling, covering any open shifts.
19. Identifies security shortfalls and offers suggestions from improving the security program. 
20. Evaluates and escalates potential safety issues within the facility. 
21. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
22. Identifies security shortfalls and offers suggestions from improving the security program. 
    1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
    3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
    4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age. 
• Must have a reliable means of communication, such as cell phone. 
• Must have a reliable means of transportation (public or private). 
• Must have the legal right to work in Canada. 
• Must have the ability to speak, read, and write English proficiently. 
• Must have a high school diploma, secondary education equivalent, or GED. 
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
• Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

SPECIAL REQUIREMENTS: 

Able to work during daytime, evening, weekend, and holiday hours

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements 
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
• Knowledge of security operations and procedures. 
• Knowledge of supervisor practices and procedures. 
• Skill in staff supervision, including assigning work and providing training and discipline. 
• Knowledge of fire inspection procedures. 
• Capable of learning a variety of security and safety devices and controls. 
• Ability to track and maintain schedule assignments. 
• Ability to maintain professional composure when dealing with unusual circumstances. 
• Advanced computer skills are required. 
• Strong oral and written communication skills. 
• Strong customer service and service delivery orientation. 
• Ability to provide positive direction and motivate performance. 
• Ability to interact effectively at all levels and across diverse cultures. 
• Ability to take initiative and achieve results. 
• Ability to carry out multiple assignments concurrently. 
• Ability to adapt to changes in the external environment and organization. 
• Ability to exercise independent judgment and decision-making skills

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
• May be required to work overtime without advance notice. 
• Keyboard, basic computer usage and operating controls. 
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
• Ability to carry up to 2.5-pound device during the entire shift. 
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
• Required ability to manage multiple tasks concurrently. 
• Handling and being exposed to sensitive and confidential information. 
• Regular talking and hearing. 
• May be required to use vehicle in the performance of duties. 
• On occasion, it may be required to perform stressful and physical activity. 
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. 
• Close vision, distance vision, and ability to adjust focus.
• This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Wages: $25.00/hr 

Locations: Richmond Hill (Leslie and Major Mackenzie), North York (Finch and Weston), Vaughan (Weston and Steeles), Etobicoke (Humberline and Finch)

Shifts: Monday to Friday 7:00AM-3:00PM, 3:00PM-11:00PM

            Sunday to Thursday 11:00PM-7:00AM

            Saturday and Sunday 7:00AM-3:00PM, 3:00PM-11:00PM, 11:00AM-11:00PM

            Friday and Saturday 11:00PM-7:00AM, 11:00PM-11:00AM

RESPONSIBILITIES:

• Perform access control provision duties, verify contractors coming on-site.
• Screen client employees and contractors with handheld wand metal detection devices.
• Be on call when a shift needs coverage sometimes on short notice.
• Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
• De-escalate situations when individuals refuse screening, deny entry and contact supervisor on duty.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• Thorough understanding of security protocols and procedures including emergency response.
• 3 years of security experience or 5 years of customer service experience with direct customer facing experience.
• Eligibility for reliability clearances required.

Wages: $18.76/hr

Location: Toronto, ON

Shift timings: All Shifts including Days, Afternoons, Nights and Weekends are 12 hours. No 8 hour shifts available.

RESPONSIBILITIES:

• Respond to alarms, security violations/breaches, property damage and trespassers at various sites across the city including banks, technology centres and cemeteries.
• Perform safety checks and maintenance of company vehicles.
• Log all arrivals and departures and other data promptly.
• Respond to vagrants and de-escalate as much as possible, deter trespassers away from the client site.
• Patrol assigned areas when required in marked vehicles. 
• Respond to all emergencies and ensure they are resolved promptly.
• Escalate emergencies to law enforcement when required.
• Identify and report any security risks or hazards.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• G2 Drivers Licence minimum with a 5-year clean driver abstract.
• 1 year of mobile security experienced strongly preferred.
• Thorough understanding of security protocols and procedures including emergency response.
• Ability to drive-in all-weather conditions and time of day including overnights.
• Ability to de-escalate situations and involve law enforcement where necessary.
• Strong knowledge of the city of Toronto including streets, routes, highways and the ability to navigate alternate routes to respond faster.
• Knowledge of Google Maps or Apple Maps for navigation.

How you will make contributions that matter...

The role of the Maintenance Planner/Scheduler is critical to the ongoing success of the Maintenance and Reliability effort. The Planner/Scheduler is responsible for identifying the elements of an executable work plan that should contain (but not limited to), the work plan, the necessary materials, tools, and permits, and labor requirements. He is also responsible for coordinating and scheduling maintenance tasks and activities across our facilities. The job will include planning, scheduling, coordinating preventative maintenance, responding to emergency maintenance requests, and managing maintenance team resources.

They are expected to incorporate safety and food safety into all work plans and help ensure that work is performed safely, efficiently and help ensure that the work management process is managed efficiently.

• Review/Organize/Prioritize/Plan/Schedule approved work.
• Key User to drive CMMS conversion
• Determine work priorities using a Risk Assessment Matrix or equivalent decision-making tool.
• Develop work package to provide all required information/criteria to drive precision maintenance.
• Determines available manpower in conjunction with maintenance supervisor and vacation schedules.
• Assesses ongoing maintenance projects, job orders and determines work priorities.
• Determines equipment availability in conjunction with operations scheduling.
• Coordinate with the maintenance team and other stakeholders for scheduling and execution of tasks.
• Create both weekly and daily schedules.
• Manage, plan, and schedule work for all third parties activities and contractors.
• Ensure all maintenance activities are tracked and documented.
• Communicates equipment and job order status to appropriate people and departments.
• Communicate regularly with management about the status of maintenance activities.
• Plan and estimate work orders including (but not limited to): Procedures & Instructions, Crafts and Labor ID, Time Estimate & Milestones, Drawings & Manuals, Material Estimation, Special Tools & Services, Safety & Environmental, Validation & Completion Requirements, Permits.
• Coordinate with Purchasing to order and reserve materials.
• Work closely with the maintenance coordinator to align on strategies for best inventory management of maintenance supplies, tools and equipment.
• Change work order status appropriately based on work management process.
• Conduct Preventive Maintenance (PM) optimization and evaluation.
• Create and maintain equipment Bill Of Materials (BOM).
• Monitor workflow compliance and manage a ready backlog.
• Respect organization's policies, applicable laws, and ensure work is completed on a safe and efficient manner.
• Understanding and adhering to all safety & food safety rules and regulations.
• Support emergency maintenance requests as needed.
• Other duties as assigned.

You are best suited for the role if you…

• Mechanical or Electrical degree/diploma or related field
• 3+ years of related food industry experience within maintenance role ; coordination/planning/scheduling
• Degree in mechanical or electrical engineering is considered an asset.
• Experience with safe work practices, such as Job Hazard Analysis (JHA), confined spaces, job task permitting, etc.
• Experience with Computerized Maintenance Management Systems (CMMS), such as SAP
• Experienced in Microsoft Office programs.

We support and care for our employees by providing them with…

• Competitive salaries
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.

Overview

Overview