2145 Jobs Found

Director, Marketing Strategy and Operations Full-time Job

Manulife Financial Corporation

Marketing & Communication   Toronto
Job Details

The Director, Marketing Strategy and Operations will be a critical leader and team-member for Canada Marketing, and responsible for driving the planning process for Marketing. You will work closely with the CMO and the Canada Marketing leadership team to develop the Marketing Plan for Canada. It will be critical for you to drive alignment across Canada and with the Global marketing team. You will monitor and report on the execution of the marketing plan, including tracking of Marketing’s scorecard and key reporting events such as the monthly business review. The Director, Marketing Strategy and Operations will also manage Marketing’s Book of Work, which includes all marketing campaigns and initiative spend, as well as our support of key initiatives in the IT Book of Work.

 

Key Accountabilities:

Drive the planning process for Canada Marketing

  • Lead the process to develop the Marketing Plan for Canada
  • Drive alignment across Canada businesses and functions
  • Align with Global Marketing
  • Support the cascade and communication of the marketing plan
  • Identify KPIs and set targets in support of the plan to establish Marketing’s scorecard

 

Monitor and report on execution of the marketing plan

  • Track Marketing’s scorecard
  • Identify across Marketing: what’s working, what is not working, and what we have learnt as we execute
  • Support regular reporting, including the monthly business reviews

 

Manage the Book of Work for Marketing

  • Includes: Marketing support and sponsorship of IT initiatives (within IT Book of Work) and Marketing’s Book of Work which cover our marketing campaign and initiative spend
  • In partnership with the CMO and leadership team: prioritize, support approval process through Manulife’s Outcome Delivery Framework (ODF), and track progress against delivery

 

Qualifications:

  • 5+ years of progressive experience; previous experience in strategy consulting considered an advantage
  • Experience in formulating strategy, familiar with key principles of strategy development, ability to think conceptually and creatively regarding solutions and opportunities
  • Experience in marketing; experience in digital marketing an asset
  • Demonstrated ability to communicate complex concepts / results in a clear, concise, easy to understand manner (written and verbal)
  • Strong investigative and critical thinking skills with the ability to perform critical analysis with limited oversight
  • Demonstrated ability to work autonomously, with a variety of stakeholders, using sound, independent judgment, problem-solving and analytical skills
  • Ability to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of managing multiple ongoing initiatives simultaneously
  • Ability to consistently deliver high quality results (attention to detail) within tight deadlines
  • Proven ability to interact / influence outside functional boundaries to achieve common goals
  • Bachelor’s degree required (Master’s an asset)

 

Competencies:

  • Influence and Persuasion – obtains buy-in from others, with or without authority
  • Adaptability – adapts and supports integrated change (a change champion)
  • Collaboration – builds beneficial networks to achieve collective business goals
  • Solution Focused – focuses on results and leading / influencing a team to deliver solutions
  • Compelling Communication – strong ability to communicate at all levels to stakeholders
  • Executing with Excellence – delivers meaningful, sustainable results

 

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.


What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.


Our commitment to you:

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

 

#LI-hy

Director, Marketing Strategy and Operations

Manulife Financial Corporation
Toronto - 22.95km
  Marketing & Communication Full-time
The Director, Marketing Strategy and Operations will be a critical leader and team-member for Canada Marketing, and responsible for driving the planning process for Marketing. You...
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Sep 5th, 2024 at 14:18

Data Scientist, Advanced Analytics and Modelling Full-time Job

Canadian Tire Corporation, Limited

IT & Telecoms   Toronto
Job Details

What you’ll do

We are seeking a results-oriented Data Science professional who can support retail, loyalty, and customer analytics. The primary focus of this position is to develop robust machine learning models, perform customer and program analytics, and develop analytical measurement frameworks. The Data Scientist will perform analytics in support of customer engagement, loyalty program optimization, and marketing program efficiency. Models, analytics, and insights developed will help achieve the strategic goals of our Retail organization.

  • Develop a deep understanding of our Retail business, Loyalty and Credit Card Customers, and Marketing programs.

  • Support the development of models and other analytics tools to increase customer engagement, marketing program efficiency, and loyalty program effectiveness.  

  • Collaborate in cross-functional teams to generate models, insights, and measurement frameworks that improve business practices and generate measurable business value.

  • Scope and structure data science projects while considering business needs and technical constraints.

  • Perform advanced quantitative and statistical analysis of retail, customer and loyalty data to identify trends, patterns, and correlations which will be used in making critical business decisions that enhance business performance.

  • Support the development of a robust measurement practice using the latest technologies and advancements in machine learning to provide timely insights.

  • Establish Machine Learning/Deep Learning models to improve customer engagement and marketing program performance.

  • Provide creative solutions, recommendations, and timely advice that align business needs with analytical/modelling concepts.

  • Establish necessary data pipelines to deploy AI/ML solutions.

  • Act as an active contributor to the analytics strategy within the Advanced Analytics team.

Key Relationships

  • Peers within the Advanced Analytics and Modelling team

  • Business Stakeholders throughout the retail organization.

What you bring

  • M.S or PhD, preferably in Statistics/Math/Economics/Computer Science or a related quantitative discipline.

  • 3+ years experience developing and implementing data science solutions for retail businesses, or loyalty programs.

  • Proficiency in using industry standard programming languages, including Python, R, or SAS.

  • 3+ years of experience querying and analyzing large datasets with tools such as SQL, Spark, etc.

  • Demonstrated understanding of statistical techniques to programmatically select (and justify) the right approach given specific business problems and data/technology constraints.

  • Familiarity with cloud-based data structures including tools to extract, manipulate and transform data within the cloud. Experience with Databricks and Azure Synapse is an asset.

  • 3+ years interpreting, synthesizing, and presenting complex models and analysis to business partners.

  • Excellent oral and written communication skills, with the ability to communicate both technical and business concepts, as well as strong presentation skills.

  • Demonstrated confidence and clear presentation style.

 

Hybrid

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

#LI-GM1

Data Scientist, Advanced Analytics and Modelling

Canadian Tire Corporation, Limited
Toronto - 22.95km
  IT & Telecoms Full-time
What you’ll do We are seeking a results-oriented Data Science professional who can support retail, loyalty, and customer analytics. The primary focus of this position is to develop...
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Sep 4th, 2024 at 16:44

Personal Support Worker Full-time Job

Shannex

Hospitality   Ajax
Job Details

We are searching for a  Personal Support Worker to join our Parkland Ajax team based in AJAX, ONTARIO.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $19.47
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assists residents with hygiene and daily living activities, such as: bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment;
•Collaborates with the resident and other members of the interdisciplinary team in the development of individualized Resident Care Plan;
• Assists in the planning and implementation of resident leisure activities on a daily basis;
• Assists with light housekeeping duties;
• Performs delegated nursing acts according to company policy and scope of practice;
• Communicates and reports relevant information regarding resident care or safety to Supervisor.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• You have a valid Personal Care Worker course or equivalent;
•You can work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays,
• You can provide a clear criminal record with vulnerable sector screening;
• Alzheimer’s and Dementia Care course considered an asset;
• Previous working experience with elderly in long-term care or a senior living environment an asset
• Valid CPR & First Aid Certification preferred.
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

Personal Support Worker

Shannex
Ajax - 12.53km
  Hospitality Full-time
  19.47
We are searching for a  Personal Support Worker to join our Parkland Ajax team based in AJAX, ONTARIO. Meaningful Benefits You will be surrounded by supportive and talented team me...
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Sep 4th, 2024 at 16:33

Customer Fulfillment Associate Part-time Job

Walmart

Customer Service   Bedford Park-Nortown
Job Details

Position Summary...

To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

 

 

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers. 
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes. 
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.         
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.           
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.  

 

 

‎ 

 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

 

 

Age – 16 or older

 

 

 

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

 

 

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

 

Primary Location…

141 Damascus Rd, Bedford, NS B4A 0C2, Canada

 

Customer Fulfillment Associate

Walmart
Bedford Park-Nortown - 21.53km
  Customer Service Part-time
Position Summary... To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achi...
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Sep 4th, 2024 at 16:28

CROSSING GUARD Full-time Job

City Of Oshawa

Security & Safety   Oshawa
Job Details

Reporting to the Supervisor, School Crossing Assistance Program, or designate, be responsible for directing the crossing of school-age children and pedestrians across a highway at an assigned location/intersection during designated periods. The City of Oshawa strives to provide an environment that cultivates and supports the following core values: Authenticity, Courage, and Trust (ACT).

Responsibilities

Duties include directing the movement of children across a highway; maintaining contact with school(s) and reporting student problems; notifying supervisor of unsafe conditions, traffic violations and problems; maintaining equipment provided in good condition; and participating in data collection.

 

Requirements:

 

Knowledge and skill generally associated with the completion of partial high school and three (3) months of experience working with children, or have an equivalent combination of education and relevant experience.

Good communication skills, both oral and written. Good interpersonal skills. Ability to deal with children, parents and the general public in a courteous and tactful manner.

Clean and neat in appearance in order to meet the public.

Suited to work outdoors in all types of weather conditions. Able to work in difficult situations. Must be physically and mentally fit; able to climb, stretch, twist, lift and carry items of up to 1 kg.; stand and walk for periods of up to 1.5 hours; good hearing and visual senses and perception. Circumstantially and temperamentally adjusted to work alone and to work split shifts.

Able to access designated crossing on foot in a reasonable period of time.

Must have and maintain a telephone at place of residence. Must be, and remain, a resident of the City of Oshawa.

Knowledge of Traffic Laws.

Demonstrated maturity, sound judgment, reasoning and leadership qualities.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

CROSSING GUARD

City Of Oshawa
Oshawa - 27.97km
  Security & Safety Full-time
  17.33  -  18.83
Reporting to the Supervisor, School Crossing Assistance Program, or designate, be responsible for directing the crossing of school-age children and pedestrians across a highway at...
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Sep 4th, 2024 at 16:22

Financial Coordinator Contract Job

BGIS

Financial Services   Markham
Job Details

The Financial Coordinator is accountable for providing transactional support for a process within an accounting cycle. Specific accountabilities include validation and processing of expense reports, p-card logs and time and labour hours.

KEY DUTIES & RESPONSIBILITIES

  • Validates completeness and accuracy of time and labour hours and follows up on missing information to ensure timely processing.
  • Reconciles the PCard Log to the PCard Statement, ensures completeness and accuracy, reviews supporting documentation, follows upon on missing information, and ensures proper authorization has been received.
  • Pulls supporting documentation as directed by Finance for audit support
  • Files processed documents according to the various filing categories within the established time frame
  • Sorts, date stamps and distributes incoming mail on a daily basis.
  • Other duties as assigned.

FINANCE SPECIFIC SCOPE/DEFINITION

Portfolio Scope/Complexity

  • High volume, recurring, routine and basic transactional processing

Complexity of Accounting

  • Requires basic understanding of project coordination, purchasing and accounting systems.

Involvement in Full Cycle Accounting

  • Transactional support for a process within an accounting cycle (i.e. processing expense reports, p-card logs and time and labour reports)

Preparation of Financial Information

  • Gathers data for data processing
  • Minimal reporting – i.e.  p-card suspense log, missing time and labour reports, and other ad hoc reporting

Reporting Audience/User of Financial Information

  • Internal vertical reporting
  • External suppliers

Audit Support

  • Files and retrieves documentation for audit support
  • Documentation is reviewed prior to submission

Operations vs. Strategic Decisions

  • Basic policy adherence decisions

Problem Solving

  • Identification of non-compliance items
  • Vendor dispute resolution
  • Coding discrepancies

Interaction with Client/Management

  • Significant interaction with internal operations team
  • Interaction with vendors

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: More than one year up to three years

Knowledge & Skills

  • Advanced knowledge of current purchasing and payables accounting systems and MS Office suite of software
  • Ability to process high volume data with accuracy
  • Ability to communicate clearly with colleagues and vendors for the purpose of data clarification and exchange, and follow up
  • Ability to identify non-compliance items (i.e.) insufficient authorization, missing signature
  • Ability to make basic policy adherence decisions
  • Ability to resolve vendor disputes
  • Ability to identify data discrepancies – (i.e.) coding, validation

Licenses and/or Professional Accreditation

  • None required
  • Demonstrates interest in pursuing a career in Accounting. Explores potential licenses and professional accreditation options

Financial Coordinator

BGIS
Markham - 11.18km
  Financial Services Contract
The Financial Coordinator is accountable for providing transactional support for a process within an accounting cycle. Specific accountabilities include validation and processing o...
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Sep 4th, 2024 at 16:19

Cleaner Full-time Job

BGIS

Hospitality   Pickering
Job Details

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for heavy duty cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

***Day, Evening and Night shifts available (Monday to Friday)***

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Heavy Duty Cleaner will:

  • Clean floors by sweeping, scrubbing, or vacuuming
  • Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with hand held or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Transport garbage from drop points to garbage bins or compactor 
  • Transport maintenance machinery, where necessary, between floors and job sites 
  • Cleans and stores equipment and machinery used
  • Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
  • Cleans washroom floors including stripping and finishing 
  • Cleans stairwells and elevator cabs where ladders are required 
  • Loads and unloads supplies and replenishes cleaning solutions
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Other duties that management may assign 
  • Notify managers concerning the need for major repairs or additions to building operating systems
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
  • Strip, seal, finish, and polish floors
  • Steam clean or shampoo carpets
  • Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

 

Job Requirements:

  • Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
  • Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
  •  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
  • Ability to lift, push and pull heavy items as well as climb ladders.
  • Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
  • Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
  • Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

Cleaner

BGIS
Pickering - 11.57km
  Hospitality Full-time
Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for heavy duty cleaning in a designated zone with an emphasis on quality control, health and safety...
Learn More
Sep 4th, 2024 at 16:14

COORDINATOR CONTRACT ADMINISTRATION Full-time Job

City Of Toronto

Administrative Jobs   Toronto
Job Details
  • Posting Period: 04-Sept-2024 to 18-Sept-2024 
     

Major Responsibilities:

Reporting to the Supervisor of Purchasing, the Coordinator Contract Administration, coordinates and assists to prepare and co-ordinate documents and specifications for operational and capital projects.  Including tendering, awarding, execution and financial administration of the Toronto Shelter and Support Services Division and will administer the coordination of contracts through the competitive process, tendering for various City Divisions and its agencies.

  • Coordinates the preparation of documents and specifications including REOI's, RFP's, RFQ and associated contracts for operational and capital projects for Toronto Shelter and Support Services Division
  • Provides support to Project Managers to review and comment on documents in relation to the scope, contract administration & payments responsibilities ensuring compliance to Municipal Policies & Procedures
  • Liaise with Purchasing and Materials Management Division; and client divisions regarding the competitive process, award and execution of contract documents
  • Completes competitive process documents to initiate sourcing request through ARIBA including all specifications drawings and stipulates requirements.
  • Liaise with legal the complete execution of legal documents related to contracts.
  • Evaluate quotation submissions and proposals and make recommendation regarding selections of supplier for goods and services requested.
  • Coordinates award process for Operational and Capital projects with Purchasing & Materials Management Division and other City divisions where applicable
  • Tracks, reports and monitors all spending activities related to contracts (tracks project milestones, initiates closing contracts, renewals etc.)
  • Monitors divisional compliance with City, Provincial and Federal purchasing regulations and requirements.

 

Key Qualifications

  1. Considerable experience with contract administration support including RFP's, RFQ's, bid evaluations, contract awards, service agreements, and non-competitive procurement processess.
  2. Experience in processing vendor invoices and tracking payments 
  3. Considerable experience with accounting and procurement software (Financial Modules of SAP, ARIBA, Microsoft Excel)

 

Must also have:

  • Advanced knowledge of public procurement guidelines and requirements.
  • Experience in performing public procurement sourcing initiatives
  • Knowledge of Toronto Municipal Code Chapter 71, Financial Control, and Toronto Municipal Code Chapter 195, Purchasing By-laws, including Fair Wage, WSIB and Occupational Health and Safety policies, Human Rights Code 
  • Ability to plan, prioritize, organize assignments and work with minimal supervision
  • Ability to work and communicate effectively with colleagues, provincial officials, consultants, solicitors and other internal and external clients
  • Ability to run reports in SAP, analyze the data and manipulate the information using spreadsheet software
  • Experience with contract awards and preparation or execution of contract agreements.
  • Experience with processing and reconciliation of vendor invoices, tracking payments, project cost accounting and control and recoverable.
  • Highly developed interpersonal and conflict resolution skills
  • Well-developed written and oral communication skills with the ability to communicate at all organizational levels
  • Ability in working as a part of a team
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces
  • Sound judgement in public and personal relations
  • Ability to investigate complaints from suppliers and mediate disputes or discrepancies regarding the delivery of goods/services ensuring contract obligations are met
  • Knowledge of municipal and interrelated government legislation, policies and procedures

COORDINATOR CONTRACT ADMINISTRATION

City Of Toronto
Toronto - 22.95km
  Administrative Jobs Full-time
  39.14  -  42.88
Posting Period: 04-Sept-2024 to 18-Sept-2024    Major Responsibilities: Reporting to the Supervisor of Purchasing, the Coordinator Contract Administration, coordinates and assists...
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Sep 4th, 2024 at 16:12

SUPERVISOR CUSTOMER CARE SERVICES Temporary Job

City Of Toronto

Customer Service   Toronto
Job Details

Posting Period: 03-Sep-2024 to 17-Sep-2024

Job Description

Customer Care only / Customer Care Support only

Job Summary:

To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties.

Major Responsibilities: 

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
  • Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Responds to enquiries from staff, elected officials and the general public, and investigates such enquires expeditiously. Exercises tact and professionalism when attending public and private meetings with elected officials and the public.
  • Ensures the appropriate customer service systems, processes and structures are in place to support the unit.
  • Tests and signs off on all related system improvements, enhancements and modifications prior to implementation, identifies system problems and provides detailed recommendations for system improvements, enhancements and/or modifications.
  • Develops, implements and maintains operating policies, procedures and guidelines for the Unit and ensures the clarification and proper administration of the same.
  • Builds and maintains optimum working relationships with external bodies including other levels of government, other municipalities, other City of Toronto divisions, agencies, boards and commissions.
  • Responds to inquiries escalated beyond the scope of front line staff ensuring a prompt, courteous reply including appropriate action and follow up. Report any concerns, complaints or conflict of interest issues where necessary.
  • Prepares briefing notes and other documentation regarding customer service issues.
  • Develops and implements new innovative client services and recommends effective and efficient means of providing service.
  • Ensures efficient, courteous service is provided to the public through personal, written and oral contact.
  • Initiates, develops and recommends innovative, leading edge customer service and program policies to guide service delivery and water efficiency among all Toronto Water's customers.
  • Participates in the development and implementation of operational policies, program practices, key performance measures and recommends changes to support unit's function and improve efficiency and effectiveness of service delivery; make major changes in overall business practices based on long term needs.
  • Works with the Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets.
  • Reviews information captured in field studies, customer surveys management and technical systems and other sources in order to improve operational performance by analyzing data, setting standards and goals to meet objectives.
  • Reviews the quality of work completed on a regular basis to ensure that it meets auditing requirements and customer service standards.
  • Assesses particular complaints/complexities within individual case files to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the City.
  • Represents Toronto Water and assigned programs while directly communicating and providing outreach functions to reach target water user audiences to promote, educate and train them on water efficiency and downspout equipment, policies, practices and program information.
  • Assesses the potential impact of changes on the organization with respect to new and emerging issues, trends, practices and directions in the business and industry marketplace affecting Toronto Water.
  • Researches and develops terms of reference, technical specifications, tender documentations, proposals and technical reports and prepares recommendations related to unit’s various customer requests/programs.
  • Represents Division through participation on various working groups, task forces and special teams.
  • Oversees Toronto Water’s public education and community outreach programs  and coordinates Toronto Water's presence at environment and community events for express purpose of educating participants on Division's programs and services.
  • Develops and contributes to digital, educational and communications materials.
  • Develops forms and records to document program activities, ensuring use of appropriate and effective communication tools and techniques to align with diverse demographics of audience and intended use of material.
  • Researches and selects appropriate fixtures and equipment requirements for unit's assets (e.g. water trailer) and rebate eligibility (e.g. Capacity Buyback incentives for equipment).
  • Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
  • Liaises with stakeholders and other municipalities to co-ordinate similar activities, including the sharing of findings and information.
  • Implements customer service strategies to ensure services provided meet City service standards.
  • Conducts on-site water investigations and assist in trouble shooting of ongoing issues with customers.
  • Represents the City of Toronto on various committees involved in the development and promotion of water efficiency and participates in municipal, provincial and national studies and hearings on water and environmental issues to provide input and comments.
  • Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy.
  • Develops and oversees client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations.
  • Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers. 

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

  1. Post-secondary education in a discipline pertinent to the job function, a technical or business degree preferred or related job experience.
  2. Experience with supervising a mid-to-large size municipal customer service programs, preferably with technical elements.
  3. Experience in the water and wastewater field or other pertinent utility, legislation and municipal programs and services
  4. An understanding of the technical and operational issues facing water utilities.
  5. Proficiency in various competencies related to the position, including highly developed interpersonal skills, human relations skills, communication, written and oral negotiation skills, with the ability to interact and communicate effectively with all levels of the organization
  6. Considerable experience with coaching and training front line customer service and technical staff for high performance.
  7. Management of customer service delivery within prescribed service standard levels.
  8. Experience with issue management, including customer complaint handling.
  9. Experience with developing policies and procedures for internal staff
  10. Experience with identifying customers, understanding their needs and maintaining responsive program delivery (i.e. using key performance indicators to monitor service standards and enhance service delivery)
  11. Experience in preparing/reviewing budgets and expenditure controls, including cost-benefit analysis
  12. Experience in procurement and contract management of external technical services.
  13. Ability to forge solid internal and external relationships/partnerships with various stakeholders
  14. Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation
  15. An ability to communicate effectively, both orally and in writing, to a wide variety of audiences (including senior management, employees, media, the public, elected officials and external agencies)
  16. Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to City council, senior/executive management and the public

Salary: $3,605.15 - $4,748.04 bi-weekly,  wage grade 6.5

SUPERVISOR CUSTOMER CARE SERVICES

City Of Toronto
Toronto - 22.95km
  Customer Service Temporary
Posting Period: 03-Sep-2024 to 17-Sep-2024 Job Description Customer Care only / Customer Care Support only Job Summary: To supervise the provision of customer care services includi...
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Sep 4th, 2024 at 16:11

Software developer Full-time Job

Starzlink Corporation

IT & Telecoms   Markham
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a College/CEGEP
Experience: Candidates should have experience of 7 months to less than 1 year

Other Requirements:

  • The candidates should be accurate in their work and demonstrate initiative
  • The candidates should exercise good judgment, be organized, and be team players
  • The candidates should exhibit creativity, show accountability, and demonstrate dependability

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to write, modify, integrate, and test software code, maintain existing computer programs, and identify and communicate technical problems, processes, and solutions
  • The candidates should be able to prepare reports, manuals, and other documentation on the status, operation, and maintenance of software, assist in the collection and documentation of user’s requirements, and help in the development of logical and physical specifications
  • The candidates should be able to research and evaluate a variety of software products, program animation software for interactive CDs, DVDs, video game cartridges, and Internet-based applications, and write, modify, integrate, and test software code for e-commerce and other Internet applications
  • The candidates should be able to consult with clients after the sale to provide ongoing support

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Software developer

Starzlink Corporation
Markham - 11.18km
  IT & Telecoms Full-time
  46.50
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as a College/CEGEP Experience: C...
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Sep 4th, 2024 at 15:58

Maintenance Supervisor Full-time Job

Canadian Tire Corporation, Limited

Maintenance & Repair   Toronto
Job Details

The Maintenance Supervisor supervises the execution of the maintenance work plan for the assigned shift and assist in the work set-up for the oncoming shifts as required. The incumbent will work with the Maintenance Planners to ensure all planned work has the resources and material available to complete the plan. They will also provide operational and equipment information to the Supervisor on the oncoming shifts to ensure a smooth transition between shifts. The Supervisor works closely with the Maintenance Manager when required to review major issues and activities, discuss team and team member performance and other discussion items.

 

  • Communicate with Team to resolve on-going technical problems, provide expertise and support on technical issues.

  • Provide updates for all shifts to outstanding equipment repairs/issues and improvement initiatives with input from the department Manager to ensure department cohesiveness.

  • Manage Building and Equipment repair issues and downtime.

  • Administer Company Policies and Procedures.

  • Identify training requirements for team members.

  • Support the employee annual review process and coaching sessions.

  • Coordinate/Supervise all Contractors and Service Technicians. 

  • Communicate daily Company information CIAs, safety memos, company update at shift huddles

  • Perform planning tasks when required, such as creating drafts of PMs for implementation into Maximo and establish PM frequency.

  • Participate in department and JHSC, if directed, meetings to correct safety issues building wide.

  • Participate in Department Workplace inspections with department safety rep and other department members

  • Other duties as assigned

 

What you bring

  • Must be a licensed Industrial Mechanic Millwright (433A) or Industrial Electrician (442A 0r 309A) with relevant industrial experience

  • Minimum 3 years experience in a supervisory or similar role

  • Good verbal and written communication skills

 

This is a full-time 12-hour shift 7p-7a(Wed/Thu/Fri) and every third week (Wed/Thu/Fri/Sat)

Maintenance Supervisor

Canadian Tire Corporation, Limited
Toronto - 22.95km
  Maintenance & Repair Full-time
The Maintenance Supervisor supervises the execution of the maintenance work plan for the assigned shift and assist in the work set-up for the oncoming shifts as required. The incum...
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Sep 3rd, 2024 at 14:29

Senior Contracts Administrator Full-time Job

METROLINX

Administrative Jobs   Toronto
Job Details

Our Commercial Management Office supporting the CPG Ontario Line department is seeking a Senior Contract Administrator to provide commercial support in contract planning, management and administration services for large scale, high profile and complex capital projects. 
 

What will I be doing?
  • Works directly within an Integrated Project Delivery team, be directly involved in assisting with the preparation, review and administration of high profile, large scale and complex contracts (e.g., P3, Progressive Design Build, construction and commercial/supplier contracts) during various stages of the contract management process
  • Works with internal project teams to define scope of project work, identifying potential project risks and mitigation strategies to ensure risk mitigation and management, value management and cost control 
  • Participates in the preparation and evaluation of procurement/RFP documentation, monitoring contracts to ensure contracts are aligned with procurement/contract management strategies and are complying with the terms and conditions set out in the contractual agreements 
  • Identifies and advises the Integrated Project Team on the resolution of a range of critical contract issues including contractor performance, and monitors contractor adherence to the terms of contractual agreements 
  • Enforces contractual obligations and conditions by engaging internal legal representation as well as providing assistance in negotiations and resolution of matters, or enforcement of penalty clauses, Liquidated Damages, etc. 
  • Escalates politically sensitive issues/matters as well as those without precedent to the Senior Manager or Commercial Lead as necessary 
  • Identifies and closely monitors project risks, constraints and contingencies associated with contracts to avoid or mitigate additional costs, penalties and delays. Escalates complex issues/problems to the Senior Manager or Commercial Lead, making recommendations to adjust mitigation tactics throughout the projects’ lifecycle. Administers contractual claims and the management, analysis (e.g. change orders, errors and omissions, negligence evaluation) and resolution of disputes. 
  • Contributes and advises on continuous improvement to both contractual matters and contract management software system to Senior Management and respective Integrated Project Team members
What Skills and Qualifications Do I Need?
  • Completion of a degree in Civil Engineering, Construction/Contract/Commercial Law or a related discipline or a combination of education, training and experience deemed equivalent.
  • Demonstrated experience in the contract management and administration of large multi-billion-dollar contractual agreements preferably involving large-scale transit infrastructure projects 
  • Knowledge of contracting principles, processes, methods, practices as well as accounting and scheduling principles
  • Administration of construction contracts and/or engineering/architectural design contract, and other technical and professional services contracts
  • P3 Project Agreements, variation procedures, multi-stakeholder contractual arrangements
  • Strong knowledge of construction project cycle, standards and processes to provide commercial contract administration/management expertise/advice to support delivery of capital infrastructure projects. 
  • P.Eng or LL.B./JD is an asset
  • Demonstrated experience in interpretation and application of contract law, Ontario legislation (e.g. Construction Act, OPS Directives etc.), and legal statutes and proceedings; solid knowledge of Canadian Construction Documents Committee documents, as well as P3 Project Agreements; strong ability to work with bespoke contract documents, specifications and drawings, third party agreements etc.
  • Strong ability to communicate effectively and tactfully with various personnel within and outside of the organization including management, professional staff, project team, construction site staff, other personnel to discuss, clarify and resolve technical/contractual matters, financial, legal and other concerns
  • Experience using contract management systems, such as Oracle Unifier
  • Excellent oral/written/presentation skills 
  • Excellent Microsoft Excel skills is an asset
  • Prior experience or interaction within a public sector environment is an asset
  • Prior experience negotiating terms and conditions is an asset

Senior Contracts Administrator

METROLINX
Toronto - 22.95km
  Administrative Jobs Full-time
  88,758  -  120,634
Our Commercial Management Office supporting the CPG Ontario Line department is seeking a Senior Contract Administrator to provide commercial support in contract planning, managemen...
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Sep 3rd, 2024 at 13:57

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