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Bilingual Communication Support Specialist Full-time Job

Nordia

Customer Service   Montréal
Job Details

Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Montreal team.

 

As a Bilingual Communication Support Specialist, you'll help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact. By helping people overcome their communication challenges, you can have a positive impact on their lives.

 

What we offer:

  • Hourly rate of $19.25 after training - includes an hourly premium for weekend work and one for bilingualism;
  • Fully paid training and coaching program;
  • An exceptional work environment: bright, spacious, relaxation areas, games room and more;
  • Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferred pricing on insurance; discounts on telecommunications products and services.

Responsibilities

  • Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments;
  • You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact;
  • Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet.

Qualifications

What you need to succeed:

  • Available to work from our Montreal center up to 40 hours/week from Sunday to Saturday, 24 hours a day - your flexible schedule is essential to our callers' daily lives;
  • Proven ability to enter data quickly and accurately;
  • Ability to multi-task;
  • High school diploma or equivalent completed;
  • Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time.
 

Training start date: March 25th, 2024

Bilingual Communication Support Specialist

Nordia
Montréal - 21.69km
  Customer Service Full-time
Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience an...
Learn More
Feb 26th, 2024 at 11:59

Call centre agent customer service Full-time Job

Les Rôtisseries St-Hubert Ltée

Customer Service   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of more than one language.

Education: Candidates need standard educational qualifications such as a high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience although having experience is an asset

 

Physical Requirements:

  • The candidate should be able to work in fast-paced environment
  • The candidate should be able to perform repetitive tasks
  • The candidate should be able to work under pressure

Other Requirements:

  • The candidate should be able to work with being focused on the client
  • The candidate should be punctual and also be someone who can be relied on
  • The candidate should have an efficient interpersonal skills and also an excellent oral communication

Responsibilities:

  • The candidate should be able to address customers’ complaints or concerns
  • The candidate should be able to answer inquiries and provide information to customers
  • The candidate should be able to take customers’ orders

Benefits:

  • The employees get dental plan, disability benefits and vision care benefits
  • The employees get as per collective agreement and bonus
  • The employees get group insurance benefits, life insurance, maternity and parental benefits and Registered Retirement Savings Plan (RRSP)
  • The employees get free parking availability, learning/training paid by employer, on-site amenities, on-site recreation and activities, paid time off (volunteering or personal days), team building opportunities, variable or compressed work week and wellness program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by email (along with your resume) through below mentioned details.

By Email
[email protected]

Be prepared for the screening questions

  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Call centre agent customer service

Les Rôtisseries St-Hubert Ltée
Montréal - 21.69km
  Customer Service Full-time
  15.25  -  15.75
Requirements: Languages: Candidates must have knowledge of more than one language. Education: Candidates need standard educational qualifications such as a high school, bachelor’s...
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Feb 23rd, 2024 at 12:42

Corporate IT - Operational Solutions, Team Leader Full-time Job

BBA

IT & Telecoms   Montréal
Job Details

Your future role on our team

You’ll report to the Department Manager, Infrastructure, Operations and IT Service Centre. You’ll serve as Manager, Operational Solutions, to implement and optimize complex IT solutions in support of operational activities. As such, you’ll manage a team of five people and ensure optimal coordination among management, operational managers and the IT team in achieving strategic objectives. You’ll also help with strategic planning of innovation activities and laboratories in order to make them operational.

With us, you’ll get the opportunity to...

Operations management

  • Prepare project plans and workflows, then prioritize and delegate work to ensure objectives are met.
  • Lead the entire project life cycle, from kick-off to testing, deployment and operation.
  • Manage risks and interdependencies and optimize the flow of improvement initiatives for infrastructure and application development.
  • Conduct work meetings with clients to fully understand and prioritize their business needs.
  • Advise internal clients and propose solutions to various needs and problems.
  • Improve products and services from the product portfolio throughout the application life cycle (finance, user experience, efficiency, simplification, technical performance, cybersecurity, obsolescence, etc.).
  • Influence stakeholders to ensure products and applications meet business needs and are aligned with corporate objectives.
  • Write follow-up reports, manage change requests and ensure project profitability.
  • Manage project budgets, risks and schedules (deliverables, milestones, dates).
  • Work proactively with other teams to establish and maintain effective relationships with stakeholders and respond to internal client requests and concerns.
  • Assume a leadership role as required to align infrastructure and application platforms.
  • Coordinate activities with external suppliers involved in selected solutions.
  • Participate in the profitability analysis (business case) for certain projects, if required

Planning

  • Define, prioritize and manage the product and application portfolio in collaboration with internal clients and in line with business objectives.
  • Work with IT management, suppliers and internal clients to identify optimization and improvement opportunities for the organization.
  • Actively participate in portfolio governance to ensure that value-driven investments are prioritized across the firm.
  • Manage the allocation of budget allowances for operations and product/application development.

Human resources management

  • Coordinate and engage a five-person team of IT analysts and developers to ensure progress and delivery of products to agreed deadlines, quality and processes.
  • Manage and coach team members in carrying out their activities, developing their skills and updating their expertise.



Do your qualities and values match our corporate culture?

  • Entrepreneurial spirit
  • Results-driven
  • Desire to motivate and train colleagues and internal clients
  • Thirst to learn and excel
  • Eco-mindful
  • Desire to be in the thick of the action
  • Ability to see beyond established standards
  • Rigorous and ethical

Summary of certifications and job requirements

  • University degree in Information Technology or Administration (specializing in information systems or security), or a combination of education and experience deemed equivalent
  • At least five years of experience as a product manager
  • Relevant experience in coordination or team management
  • Proven experience in project management as well as budget and cost control
  • Bilingual (English and French)
  • Leadership and team spirit
  • Strong aptitude for problem-solving and priority management
  • Ability to work well under pressure
  • Excellent communication skills
  • Asset: Knowledge in cybersecurity (Agile and .NET)
  • Asset: Experience in a consulting engineering environment

At BBA, you get many benefits

 

  • Flexible schedule – Presence at the office and working from home
  • A caring environment where everyone’s ideas are listened to and where there’s no sense of hierarchy
  • Friendly, eco-mindful and high-tech workspaces
  • Access to an annual premium program for regular employees
  • A vibrant social club with something for everyone
  • A collaborative team that shares its ideas and knowledge
  • A corporate culture that values expertise

Corporate IT - Operational Solutions, Team Leader

BBA
Montréal - 21.69km
  IT & Telecoms Full-time
Your future role on our team You’ll report to the Department Manager, Infrastructure, Operations and IT Service Centre. You’ll serve as Manager, Operational Solutions, to implement...
Learn More
Feb 22nd, 2024 at 09:32

Onsite Technical Support Specialist Full-time Job

Telus Corporation

IT & Telecoms   Montréal
Job Details

A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need. Comprehensive paid training is provided to all Specialists and the level of support they provide to customers becomes more diversified as they become more comfortable with the skills attained through in-class and on-the-job learning. Our Specialists will also be responsible for providing feedback on and auditing our help documentation, so that our knowledge base continually improves, providing faster merchant resolution over time.

 

Note: This full-time position is a work-from-site opportunity. All candidates must be able and willing to commute to and work from our site located in Montreal, Canada. Remote opportunities are not available.

 

Specific Responsibilities May Include:

  • Deliver timely and complete solutions to our merchants via various channels (chat, email, phone), ensuring they receive quality resolutions with the utmost care and attention;

  • Handle Technical issues, providing clear guidance to Merchants via various channels to quickly resolve issues and help them grow their business;

  • Provide continuous feedback on our help documentation and actively participate in auditing processes, by using, reviewing, and publishing content in a knowledge centered service (KCS) model;

  • Contribute to the continuous improvement of our knowledge base, maintaining up-to-date and user-friendly resources which will ultimately benefit our Merchants;

  • Describe Technical systems and solutions in simple terms that merchants of all technical abilities can understand;

  • Demonstrate flexibility and adaptability by working on different teams based on the needs of our users (merchants, partners, and buyers) and our organization;

  • Embrace changing roles and responsibilities to provide support where it is most needed;

  • Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist Merchants and recommend new features that can enhance their business

  • Ad hoc duties as assigned

 

Required Experience, Skills & Competencies:

  • Six months to 1 year experience within a call center environment in a technical support capacity. 1-2 years experience preferred or demonstrated 

  • Fluent in English (read, write and speak) and if required for bilingual roles, fluent in both English and French

  • Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM 

  • Able to troubleshoot technical issues with minimal guidance

  • Familiarity with working with and adapting to new technologies

  • Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties. This is not limited to customer service roles

  • Experience with leading conversations, providing guidance and direction to solve problems and guide customers towards appropriate solutions

  • Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers

  • Possess strong critical thinking skills to evaluate the accuracy of information and determine if it requires updates or edits

  • Proven ability to resolve problems efficiently, identifying issues, searching for existing solutions, and documenting new ones as required

  • Strong desire to learn and work with AI tools and new technologies

  • Ability to take initiative and execute plans quickly with general supervision

  • Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge;

  • Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support

  • Ability to adapt quickly and embrace change

  • Ability to pass a background check which may include federal fingerprinting and security clearance

  • The flexibility to work any shift assigned between the hours of operations of 8:00 am to 8:00 pm ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required



TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork

 

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   

 

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

Additional Job Description 

A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need.

Language Reference
English

Onsite Technical Support Specialist

Telus Corporation
Montréal - 21.69km
  IT & Telecoms Full-time
  42,000
A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in thei...
Learn More
Feb 20th, 2024 at 09:34

Customer Service Representative, Scotia iTRADE Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

“Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and English-speaking clientele.”

 

As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.


 
Is this the right role for you? In this role you will:

  • Assist with client inquiries while delivering memorable service
  • Use discretion and problem solving to own the client experience
  • Provide personalized solutions by recognizing value add solutions
  • Facilitate a culture of passion, accountability, and collaboration by being an active member of your team


Do you have the requirements to succeed in this role? We'd love to work with you if you have:

  • Fluency in both English and French
  • A broad knowledge of investment products and procedures relating to securities settlement
  • The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • The ability to utilize time-management and prioritization skills
  • A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties


While not essential, it would be an asset if you have:  

  • Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
  • Completed a post-secondary education in Commerce/Business, or Financial Planning
  • Prior work experience in a brokerage or Contact Centre
  • Knowledge of the Financial Services Industry

 

What's in it for you?

  • Competitive pay
  • The opportunity to gain valuable industry knowledge and expeirence
  • The opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • A workplace culture built around inclusion, diversity, and potential
  • The opportunity to participate in a customized and comprehensive training program

 

Employment Details:

 

We value employee training and development. We provide comprehensive training for all successful candidates.

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses. 

 

Work Hours


The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.


 

Why Scotia iTRADE?

 

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank. 


Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole.   If you need specific accommodations during the hiring process let us know and we will work with you.

Customer Service Representative, Scotia iTRADE

Scotiabank
Montréal - 21.69km
  Customer Service Full-time
“Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they...
Learn More
Feb 20th, 2024 at 09:08

Estate Planning Specialist Full-time Job

Royal Bank Of Canada

Real Estate   Montréal
Job Details

What is the opportunity?

We are looking for an Estate Planning Specialist to join the RBC Wealth Management Financial Services team. You will be responsible for achieving Individual Life and Living Benefit product revenue results and annual business plan targets. Using a team selling approach, you will partner with Investment Advisors and Investment Counsellors, their clients, and other members of the Wealth Management team.

 

What will you do?

  • Collaborate and help educate Investment Advisors and Investment Counsellors in matters relating to insurance concepts and how they fit into wealth preservation and wealth transfer strategies.
  • Follow up on leads generated through the Wealth Management approach to business to ensure recordkeeping systems accurately reflect progress.
  • Develop relationships with Will and Estate Consultants, Financial Planners, HNW Planning and Business Owner Specialists, and other members of the Wealth Management Services team, as well as Branch Management and staff.
  • Use a variety of methods to grow revenue, such as client meetings, seminars, "lunch and learns", etc.

 

What do you need to succeed?
Must-have

  • Active approval as a Financial security advisor with the Autorité des marchés financiers (AMF)
  • Chartered life underwriter (C.L.U.) title, or registered life underwriter (R.L.U.) title, or financial planner diploma granted by the Institute of Financial Planning (or currently enrolled in such courses)
  • University degree in related field
  • Minimum of 5 years of seasoned sales experience in the Life Insurance industry
  • Bilingualism (English and French) required to serve our clients in the community with English-speaking needs
  • Comprehensive experience in wealth preservation and wealth transfer concepts
  • Ability to work effectively with peers and upper management and to be perceived by others as team player
  • Project a positive and professional image to Investment Advisors/Counsellors, service partners, and external clients
  • Actively pursue continuous learning and expanding knowledge on presentation and Insurance/Financial Planning skills
  • Computer literate in Insurance Company Illustration software and various PC programs

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

 

 

Job Skills

 

 

 

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Commission, Salaried

Posted Date:

2024-01-29

Application Deadline:

2024-03-03

Estate Planning Specialist

Royal Bank Of Canada
Montréal - 21.69km
  Real Estate Full-time
What is the opportunity? We are looking for an Estate Planning Specialist to join the RBC Wealth Management Financial Services team. You will be responsible for achieving Individua...
Learn More
Feb 19th, 2024 at 13:06

Senior Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

 

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
  • Nurturing rich, long-standing relationships 
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 


Is this role right for you? In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service 
  • Uncover and solve customers’ needs 
  • Explain complicated concepts simply 
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
  • Demonstrate an eagerness to learn and determination to succeed 


Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

 

  • Have strong customer service skills 
  • Are willing to assist in a professional, friendly and efficient manner 
  • Are available to work a flexible schedule 
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
  • Previous banking experience is a strong asset 


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
  • A rewarding career path with diverse opportunities for professional development 
  • An organization committed to making a difference in our communities– for you and our customers 
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
  • A competitive compensation and benefits package 

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Senior Customer Experience Associate

Scotiabank
Montréal - 21.69km
  Customer Service Full-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help the...
Learn More
Feb 18th, 2024 at 02:53

Sales Associate Full-time Job

Sleep Country Canada/Dormez-vous

Sales & Retail   Montréal
Job Details

We’re looking for a Sales Associate to be at the heart of the customer experience. This full-time industry leading commissioned role will motivate and empower you to go above and beyond to make a difference in the lives of our customers and become a true Sleep Expert. Based on our national average sales commission & bonus earnings, you have the potential to earn $70,000 per year. (These figures represent historical averages but does not represent a guaranteed minimum income).

Why members of our Sales team love working at Sleep Country Canada/Dormez-vous?:

  • Diverse and inclusive work environment
  • No caps on Commission
  • Monetary bonuses and sales contests
  • We will invest in you and provide extensive sales training on our products and services
  • Access to training and development platforms
  • Full medical, dental benefits and a Deferred Profit Sharing Program
  • Annual Wellness Credit for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
  • Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
  • Maternity/Parental leave top up benefits
  • Tuition Reimbursement Program that covers professional AND personal development
  • Long service awards, celebrations and other social events
  • Associate Referral Program
  • Paid day off to volunteer at your local charity of choice
  • Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital

Job Description

As a Sales Associate you will:

  • Engage with customers to identify their needs and wants, promote our quality products and service offerings
  • Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
  • Work together as part of the Sales team to exceed goals and expectations

Qualifications

The Qualifications and Experience we like to see:

  • Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person!
  • A positive, optimistic attitude and a strong customer focus
  • Be ambitious and willing to commit to continuous education and learning
  • Available to work days, evenings and weekends
  • Critical thinking skills and the ability tackle problems on your own

Additional Information

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

Sales Associate

Sleep Country Canada/Dormez-vous
Montréal - 21.69km
  Sales & Retail Full-time
We’re looking for a Sales Associate to be at the heart of the customer experience. This full-time industry leading commissioned role will motivate and empower you to go above and b...
Learn More
Feb 16th, 2024 at 15:55

Cyber as a Service, Monitoring, L1, Associate Full-time Job

PwC

IT & Telecoms   Montréal
Job Details

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

  • A shift based schedule to continuously monitors the alert queue

  • Triages security and device alerts 

  • Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action

  • Collects data and context necessary to initiate investigation over to Cyber Threat Investigator

  • Follows alerts and incidents playbooks/runbooks

  • Primarily responsible for security monitoring, detection, response 

  • Ensure incident identification, assessment, reporting, communication, mitigation and monitoring

  • Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives

  • Framework, Review policies and highlight the difficulties in managing SLAs

  • Management, administration & maintenance of security devices 

  • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

  • Responsible for integration of standard and non-standard logs in SIEM

  • Coordination with stakeholders, build and maintain positive working relationships with them 

Experiences and skills you’ll use to solve

  • Relevant experience in Information Technology and Information Security

  • Experience in security device management and multiple SIEM platforms 

  • Experience in performing vendor management

  • In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.

  • Experience in MSSP environment

  • Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

  • Proficient in Incident Management and Response

  • Knowledge of applications, databases, middleware to address security threats 

  • Proficient in preparation of reports, dashboards and documentation

  • Excellent communication and initiative skills

  • Ability to handle high pressure situations with key stakeholders

  • Good Analytical skills, Problem solving and Interpersonal skills

  • CISSP and GIAC certifications preferred

  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Cyber as a Service, Monitoring, L1, Associate

PwC
Montréal - 21.69km
  IT & Telecoms Full-time
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against t...
Learn More
Feb 16th, 2024 at 15:49

Senior accountant, Accounting Services Group Full-time Job

Deloitte

Financial Services   Montréal
Job Details

What will your typical day look like?


As a Senior Accountant in the Accounting Services Group, you will be responsible for assisting in full-cycle activities required to complete compilation and review engagements. You will identify issues and propose solutions for your clients, and will assist with tax planning strategies. You have strong problem-solving skills, are attentive to details, and are able to communicate your ideas to create results.

About the team


Deloitte's Accounting Services Group (ASG) has the feel of a small firm, but has all the advantages of being part of one of Canada's leading professional services firms. Our clients range in size and include some of Canada's top private companies. You will focus on serving privately owned clients and will have an opportunity to work with a variety of business sectors including manufacturing, agriculture, retail/service, construction, real-estate, transportation, professional services and others.

Enough about us, let’s talk about you


You are someone with:

  • 4-5 years of relevant experience, preferably in public accounting or equivalent combination of relevant post-secondary education and hands-on experience
  • A very good understanding of accounting principles and tax compliance and possess advanced accounting skills
  • Excellent analytical and problem-solving skills, strong attention to detail, and ability to meet deadlines
  • Pursuing a professional accounting designation
  • Strong planning and organizational skills

Total Rewards


The salary range for this position is $57,000 - $97,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Senior accountant, Accounting Services Group

Deloitte
Montréal - 21.69km
  Financial Services Full-time
  57,000  -  97,000
What will your typical day look like? As a Senior Accountant in the Accounting Services Group, you will be responsible for assisting in full-cycle activities required to complete c...
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Feb 14th, 2024 at 14:03

Account Manager (14 month contract) Full-time Job

Nespresso Canada

Management   Montréal
Job Details

Position Summary
We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account Manager will ensure customer acquisition, retention and productivity within the Offices, Hotels, Restaurants, Café/Bars, and ensure high visibility and best in class service (before and after) within high end HORECA/OFFICE prospects and customers to become a category leader. The successful candidate will be responsible for a territory in the Montreal region.

 

A little bit about us
Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestlé Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.
 
We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.

 

A day in the life of an Account Manager:
As an account manager, you will be responsible for the acquisition of new HORECA (Hotels, Restaurants, Cafés) and office customers in the appropriate target group.  You will maintain and nurture relationships with existing customers and manage coffee consumption on operating contracts.  You will be responsible to optimize customer profitability and implement and ensure compliance with corporate and regional channel guidelines and policies.

 

You will also: 

  • Perform weekly and monthly reporting of sales and business KPI’s
  • Successfully convert the customer base into Nespresso Ambassadors
  • Leverage current market knowledge & network to accelerate Nespresso’s presence in high end HORECA and OFFICE channel.
  • Ensure high visibility within the HORECA/OFFICE Channel via customer acquisition and machine placements in the predefined target group
  • Execute the strategy for the HORECA/OFFICE channel to achieve business targets and objectives defined in the Operational Plan
  • Work closely with national/regional Nespresso Channel Networks


What will make you successful?
As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment.   You will already have Progressive Sales experience, coupled with your highly organised, dynamic approach with account management experience considered a strong asset.  Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

 

You will also have:

  • A bachelor’s degree in commerce, economics, hospitality or equivalent
  • A full and valid driver’s license is required
  • 3-5 years of experience in marketing or sales.  Experience in HORECA or OFFICE channel will be considered a strong asset
  • Business oriented, autonomous, diligent, and creative
  • Strong communication/presentation skills
  • Ability to demonstrate and convey key brand messages with passion, credibility, and sincerity
  • Flexible and able to adapt to a changing environment
  • Ability to self-manage remotely
  • Must be fluently bilingual in English and French

 

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.

 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Account Manager (14 month contract)

Nespresso Canada
Montréal - 21.69km
  Management Full-time
Position Summary We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account M...
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Feb 13th, 2024 at 11:10

Cleaner Full-time Job

Nettoyeurs Après Heures

Hospitality   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Security and safety: Criminal record check, Driver’s validity licence check, and Basic security clearance

Transportation information: Own transportation and Public transportation is available
Work setting: Office building

Physical Requirements:

  • The candidates should be non-smoking
  • The candidates should be able to work under pressure and meet tight deadlines
  • The candidates should be prepared for repetitive tasks and exhibit attention to detail
  • The candidates should be capable of handling heavy loads and handle weights up to 9 kg (20 lbs)
  • The candidates should be physically fit for demanding tasks, comfortable with bending, crouching, and kneeling, able to stand for extended periods, and walk

Other Requirements:

  • The candidates should demonstrate dependability, reliability, and prioritize punctuality
  • The candidates should possess excellent oral and written communication skills
  • The candidates should be flexible, show initiative, exercise judgment, and be organized
  • The candidates should have efficient interpersonal skills, be team players, and have a client focus
  • The candidates should uphold values and ethics

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to sweep, mop, scrub, and wax hallways, floors, and stairs, and vacuum carpeting, area rugs, draperies, and upholstered furniture
  • The candidates should be able to empty trash cans and other waste containers, clean and disinfect bathrooms and fixtures, and perform light housekeeping and cleaning duties
  • The candidates should be able to work with minimal supervision, dust furniture, sweep, mop, wash, and polish floors, and clean, disinfect, and polish kitchen and bathroom fixtures and appliances

Benefits:

  • The candidates will get free parking available and parking available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Job reference number and References attesting experience) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Cleaner

Nettoyeurs Après Heures
Montréal - 21.69km
  Hospitality Full-time
  19.85  -  21
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualification such as degree, certificate or d...
Learn More
Feb 12th, 2024 at 05:30

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