50 Jobs Found
Talent Acquisition Business Partner Full-time Job
Coca-Cola Canada Bottling Limited
Human Resources L'AssomptionJob Details
Coke Canada Bottling Talent Acquisition Business Partners focus on delivering a value-added service partnering with business leaders across the Eastern operations and will be based out of the L'assomption facility. You will partner with business leaders to build TA programs and plans as well as, supporting the full recruitment cycle for non-union and union field sales, drivers and operational roles. This is a great opportunity for an individual who is passionate and experienced in Talent Acquisition to support projects and initiatives, establishing TA best practices and standards at Coke Canada.
You will be supporting the high-volume recruitment of non-union and union field operations, sales and other operational roles. This is the perfect opportunity to develop your career in Talent Acquisition and be a part of exciting projects and initiatives establishing TA best practices and standards at Coke Canada.
Responsibilities
- Full cycle Talent Acquisition support for high volume and salaried Field operational roles
- Partner with HR and business leaders to develop high volume seasonal Talent Acquisition strategy and plans based on hiring trends and workforce planning objectives
- Conduct in depth intake meetings; understand objectives on recruitment delivery, regional challenges, job requirements, attraction strategies, screening and assessing criteria and recruitment cycle process
- Develop a Talent Acquisition events and social media calendar and execute on plan
- Support National Talent Acquisition projects and improvements opportunities
- Act as a TA ambassador building the talent brand through social media, targeted advertising, events and school partnerships
- Leverage Talent Acquisition reporting and scorecards to monitor progress & ensure delivery on objectives and review progress reports with business leaders as required
- Adhere to recruitment processes, service levels and system usage standards
Qualifications
- Completion of bachelor’s University Degree or relevant Diploma
- Minimum 3 years’ recruiting experience with a proven track record of high volume
- Preferred experience in unionized environment
- Strong candidate assessment abilities to identify quality hires
- Proficient with Microsoft packages MS Excel, PowerPoint, applicant tracking systems and LinkedIn and Indeed Sourcing
- Demonstrates strong interpersonal and influencing skills, results driven, high performing, collaborative, shows initiative, proactive, encourages building key relationships
Talent Acquisition Business Partner
Coca-Cola Canada Bottling Limited
L'Assomption - 42.16kmHuman Resources Full-time
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Security Manager Full-time Job
Coca-Cola Canada Bottling Limited
Security & Safety L'AssomptionJob Details
The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the VP, Legal, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security.
Responsibilities
- Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
- Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
- Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
- Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
- Recommend and implements security solutions based on analysis of issues and implications for the business;
- Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions;
- Identify emerging security issues and trends to inform decision-making;
- Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
- Conduct thorough, unbiased and timely investigations, including review of CCTV;
- Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
- Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
- Liaise with external investigative units as required in order to ensure a full investigation is conducted;
- Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
- Conducs independent analysis and assessment to resolve security issues;
- Respond to and assists in the management of crisis situations.
- Responds and provide support for urgent/emergency situations after normal business hours.
Qualifications
- At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
- Bilingual in spoken and written English and French;
- Experience with implementation, operation and support of electronic access control and surveillance systems;
- Strong knowledge of investigative practices, methods and enforcement strategies;
- Familiar with the protocols for collecting, handling, and passing on evidence;
- Experience in employee and labour relations;
- Experience in contingency measures and procedures;
- Experience in presenting or delivering presentations and training programs;
- Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
- Ability to handle multiple projects and assignments concurrently;
- Ability to handle sensitive information while maintaining confidentiality;
- Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
- Ability to effectively present and communicate findings;
- Strong critical thinking and problem-solving skills;
- Independent, inquisitive and open-minded;
- Solid time-management skills;
- Ability to show initiative, good judgment and resourcefulness;
- Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
- Member in good standing of ASIS and CANASA preferred.
Security Manager
Coca-Cola Canada Bottling Limited
L'Assomption - 42.16kmSecurity & Safety Full-time
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Driver Merchandiser Full-time Job
Coca-Cola Canada Bottling Limited
Transportation & Logistics L'AssomptionJob Details
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.
Responsibilities
- Shift: AM, PM or overnight
- Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
- Check accuracy and stability of truck load
- Follow all Coke Canada Bottling and Store policies regarding equipment and safety
- Maintain professional relationships with co-workers and customers.
- Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
- Merchandising product into customer location as needed
- Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
- Collect company property
- Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
- Maintain professional relationships with co-workers and customers
Qualifications
- Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
- One (1) plus year of commercial driving experience
- One to three years of general work experience
- Local delivery experience preferred
- Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance
Driver Merchandiser
Coca-Cola Canada Bottling Limited
L'Assomption - 42.16kmTransportation & Logistics Full-time
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Bilingual Security Full-time Job
Coca-Cola Canada Bottling Limited
Security & Safety L'AssomptionJob Details
About This Opportunity
The Security Manager is primarily responsible for the physical security of Coke Canada Bottling’s facilities, assets and employees, collective bargaining contingency planning, assisting Human Resources with investigations and the retrieval of company assets from customer and former customer locations. Located in Montreal and reporting to the Director, operations, the Security Manager works closely with business partners across the East Canada Operating Unit to provide guidance and recommendations regarding all aspects of security.
Responsibilities
- Maintain security practices that ensure compliance with company, regulatory, legal and ethical policies and requirements;
- Ensure effective execution of the physical security and protection programs, policies and practices, including the conduct of security audits;
- Ensure all security equipment and systems are operating in accordance with operating procedures and escalate all problems/issues to management;
- Lead consultations with internal and external stakeholders, to develop and implement strategic business plans to reduce risks / exposures related to physical security and protection;
- Recommend and implements security solutions based on analysis of issues and implications for the business;
- Liase with outside security consultants and security equipment providers in determining security needs and oversee project implementaions;
- Identify emerging security issues and trends to inform decision-making;
- Review and sign-off on the security design for all significant security and building projects, monitor project completion relating to the designs, and performs final inspection for selected projects against the original security objectives;
- Conduct thorough, unbiased and timely investigations, including review of CCTV;
- Ensure proper procedures are followed to preserve evidence and maintain confidentiality;
- Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation;
- Liaise with external investigative units as required in order to ensure a full investigation is conducted;
- Acts as a trusted advisor to assigned business/group. Influence and negotiate to achieve business objectives;
- Conducs independent analysis and assessment to resolve security issues;
- Respond to and assists in the management of crisis situations.
- Responds and provide support for urgent/emergency situations after normal business hours.
Qualifications
- At least 8 years experience in an investigative/analytical role either in law enforcement or another discipline that involves the investigation of casework and the assembly of information/ evidence to prove a case in court or justify a recommendation or other outcome;
- Bilingual in spoken and written English and French;
- Experience with implementation, operation and support of electronic access control and surveillance systems;
- Strong knowledge of investigative practices, methods and enforcement strategies;
- Familiar with the protocols for collecting, handling, and passing on evidence;
- Experience in employee and labour relations;
- Experience in contingency measures and procedures;
- Experience in presenting or delivering presentations and training programs;
- Administrative skills; proficiency with IT tools, Words, Excell, Outlook and ability to complete and create forms, reports, and logs;
- Ability to handle multiple projects and assignments concurrently;
- Ability to handle sensitive information while maintaining confidentiality;
- Strong analytical skills as well as good interview, interrogation and investigation techniques and skills;
- Ability to effectively present and communicate findings;
- Strong critical thinking and problem-solving skills;
- Independent, inquisitive and open-minded;
- Solid time-management skills;
- Ability to show initiative, good judgment and resourcefulness;
- Post-secondary degree and/or university/college courses in law enforcement or in a relevant field are preferred; and
- Member in good standing of ASIS and CANASA preferred.
Bilingual Security
Coca-Cola Canada Bottling Limited
L'Assomption - 42.16kmSecurity & Safety Full-time
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Coordinator, Human Resources Full-time Job
Coca-Cola Canada Bottling Limited
Human Resources L'AssomptionJob Details
About This Opportunity
The Human Resources Coordinator role is critical to the success of our HR and Talent Acquisition Operations. You will establish optimized operations & best practices to support our teams in Eastern Canada.
If you’re interested in developing your career in Human Resources space and thrive in a fast-paced environment, this opportunity is for you!
Responsibilities
- Work closely with local HR management team to proactively respond to any labour-related issues
- Support the HRBP in the execution of the HR cycle with non-unionized employees and unionized employees
- Provide TA operational/system support throughout the recruitment cycle:
- Manage high volume hourly and salaried offer administration
- Job posting management support, quality assurance & trouble shooting on internal and external job boards
- Support with interview coordination and scheduling (MS Outlook & MS Teams)
- Support new hire set up & day 1 onboarding coordination
- Manage the talent acquisition inbox by responding to inquiries and escalating issues where needed
- Ensure the hiring, development and engagement of a diverse employee base within the organization
- Leverage tools, knowledge and information sources to identify business trends and ensure that appropriate solutions are put in place to support the business
- Support TA reporting & distribution
- Oversee communication standards, templates & systems emails
Qualifications
- Bachelors in Human Resources Management and/or Labour Relations
- Solid critical thinking, agility and customer centric interpersonal skills
- Bilingual in French and English is mandatory
- Minimum 1 year of HR/Recruitment Coordination preferred
- Proficient in MS Office suite - Microsoft Excel and PowerPoint presentations required
- Previous SuccessFactors or large HR systems experience preferred
About Us: Proudly Canadian and Independently Owned, We are Coke Canada!
Coordinator, Human Resources
Coca-Cola Canada Bottling Limited
L'Assomption - 42.16kmHuman Resources Full-time
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Driver, truck Full-time Job
Transportation & Logistics Saint-Jean-sur-RichelieuJob Details
Overview
Languages
French
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Credentials
Certificates, licences, memberships, and courses
- Class 1/1F/A Licence (semi trailer trucks)
Additional information
Security and safety
- Driver's validity licence check
- Driving record check (abstract)
Transportation/travel information
- Drive manual transmission vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
Own tools/equipment
- Cellular phone
- Steel-toed safety boots
Personal suitability
- Reliability
- Hardworking
Benefits
Financial benefits
- As per collective agreement
- Group insurance benefits
- Life insurance
- Night shift premium
How to apply
By email
By phone
450-889-7237 extension 225 Between 08:00 a.m. and 04:00 p.m.
Driver, truck
Transport Gaston Nadeau Inc.
Saint-Jean-sur-Richelieu - 42.58kmTransportation & Logistics Full-time
26.75 - 30.60
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Maintenance Foreman Full-time Job
Maintenance & Repair Saint-Jean-sur-RichelieuJob Details
WHY CHOOSE NORTERA
- Competitive salary and annual bonus, advantageous leave policy;
- Flexible work schedule in hybrid mode;
- Complete range of benefits (telemedicine) and employee assistance program (PAEF);
- Possibility of contributing to an RRSP with an employer contribution;
- Participation in a volunteer day at the employer's expense;
- Reimbursement for tuition and physical activity;
- Environment promoting learning and professional development;
- Opportunities to work on challenging projects within a growing company!
YOUR DAILY ROLE
As a Maintenance Foreman and under the authority of the Maintenance Director, the incumbent recommends and implements changes to improve the processes and productivity of the maintenance department. maintenance to ensure precise and efficient operation.
- Act as a leader responsible for the health and safety of employees under his supervision and promote its application;
- Implement a strategy allowing the judicious use of planned downtime;
- Coordinate preventive maintenance activities with the aim of optimizing our rate of return;
- Update preventive maintenance plans for equipment and ensure follow-up;
- Maintain a partnership with internal experts and promote inter-factory support;
- Orient your team towards the organization's priorities and promote continuous improvement;
- Ensure monitoring of the preventive upkeep and maintenance program;
- Ensure the cleanliness of the premises and maintain the 5S level;
- Participate in the knowledge transfer, mentoring and training plan for employees under his supervision;
- Contribute to team spirit and company values;
YOUR PROFILE
- College diploma in a related field;
- Five (5) years of experience in personnel supervision, preferably in a unionized environment.
- Proven ability to implement change using continuous improvement methodologies;
- Proficiency in Office suite software;
- Proficiency in French and functional English
Maintenance Foreman
NORTERA
Saint-Jean-sur-Richelieu - 42.58kmMaintenance & Repair Full-time
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Customer service clerk Full-time Job
Customer Service Saint-Jean-sur-RichelieuJob Details
Requirements:
Languages: Candidates must have knowledge of the English and Mandarin Language
Education: Candidates need standard educational qualifications such College/CEGEP or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Access, and MS PowerPoint
Own tools/equipment: Computer
Security and safety: Criminal record check
Location: 100 Rue Richelieu suite suite 220Saint-Jean-sur-Richelieu, QC J3B 6X3
Shifts: Day
Work setting: Rural area and Private sector
Physical Requirements:
The candidates should have attention to detail in their work
- The candidates should be able to thrive in a fast-paced environment
- The candidates should possess hand-eye coordination skills
- The candidates should have the physical endurance for tasks that are physically demanding
- The candidates should be capable of efficiently handling repetitive tasks
- The candidates should be able to work under tight deadlines
- The candidates should be comfortable with walking as part of their duties
- The candidates should be able to work under pressure when necessary
Other Requirements:
- The candidates should prioritize punctuality and possess efficient interpersonal skills
- The candidates should have excellent oral and written communication abilities
- The candidates should exhibit flexibility in adapting to changing circumstances and be organized in their work
- The candidates should be reliable in fulfilling their responsibilities and be a team player, fostering collaboration within the team
- The candidates should show initiative in their responsibilities
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to access and process information, answer inquiries, and provide information to customers
- The candidates should be able to arrange for refunds and credits, maintain records and statistics, and perform general office duties
- The candidates should be able to receive and log complaints, answer written and oral inquiries, and develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
- The candidates should be able to gather, research, and prepare communications material, co-ordinate special publicity events and promotions, and prepare sports, literary, performance, or other contracts
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Customer service clerk
Location Way Inc
Saint-Jean-sur-Richelieu - 42.58kmCustomer Service Full-time
16
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Customer satisfaction representative Full-time Job
Customer Service Saint-Jean-sur-RichelieuJob Details
Requirements:
Languages: Candidates must have knowledge of the Bilingual Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 2 years to less than 3 years
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word
Security and safety: Basic security clearance and Criminal record check
Location: 745 Grand Bernier Nord,Saint-Jean-sur-Richelieu, QC J3B 8H7
Shifts: Day, Flexible Hours
Work setting: Urban area, Business sector, Private sector, Retail/wholesale establishment/distribution centre, Telecommunications company, University or college
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment
- The candidates should be able to work with attention to detail
- The candidates should be able to work in tight deadlines
- The candidates should be able to walk for extended period
Other Requirements:
- The candidate should be punctual, client focus, organized, initiative, flexible, reliable, and judgmental
- The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorized (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to access and process information, address customers’ complaints or concerns, answer inquiries and provide information to customers
- The candidates should be able to explain the type and cost of services offered, maintain records and statistics
- The candidates should be able to perform general office duties, sell merchandise, answer written and oral inquiries
- The candidates should be able to prepare and/or deliver educational, publicity and information programs, materials and sessions
- The candidates should be able to co-ordinate special publicity events and promotions
- The candidates should be able to prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases
- The candidates should be able to assist in the preparation of brochures, reports, newsletters and other material
Benefits:
- The candidates will get dental plan, health care plan, vision care benefits, paramedical services coverage, disability benefits
- The candidates will get group insurance benefits, life insurance benefits, long-term care insurance, and free parking
- The candidates will get team building opportunities and learning/training paid by employer
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, cover letter, and highest level of education and name of institution where it was completed) through below mentioned details.
By email
[email protected]
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Customer satisfaction representative
Novapex Technologies Inc
Saint-Jean-sur-Richelieu - 42.58kmCustomer Service Full-time
65,000 - 80,000
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Waiter/waitress | LMIA Approved Full-time Job
Transportation & Logistics Saint-Jean-sur-RichelieuJob Details
Requirements:
Languages
Bilingual
Education
- No degree, certificate or diploma
Experience
Will train
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
Waiter/waitress | LMIA Approved
TACOS DON RIGO
Saint-Jean-sur-Richelieu - 42.58kmTransportation & Logistics Full-time
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Retail Sales Associate Part-time Job
Sales & Retail BrossardJob Details
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Responsibilities / Job Description
Bring your personality to the job
• You love helping people find the products that will make their lives better
• You’re passionate about new technology and ready to explain it to anyone, from an expert to a novice
• You thrive in a fast-paced environment and have a flexible schedule
• Experience in Retail Sales, Customer Service or Hospitality is a definite asset
• At Bell, we don’t just accept difference—we celebrate it!
Get benefits and build a career path
• We recognize your hard work through incentives, rewards, and employee discounts on services
• Full benefits package for full-time and part-time employees
• Online and in-class training to develop your skills, along with opportunities for career growth and promotions
• We also provide a flexible schedule that offers Full and Part Time hours
Build great customer experiences that keep customers coming back to our stores
• Be able to build a connection with customers to find the right products and services for them
• Provide a great experience and build loyalty with every customer, every day
• Enjoy the challenge of hitting sales targets
• Be excited to learn about new technology and services
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Retail Stores
Job Status: Regular - Part time
Job Location: Canada : Quebec : Brossard
Work Arrangement: [[externalWorkArrangement]]
Application Deadline: 01/13/2025
Retail Sales Associate
Bell Canada
Brossard - 44.48kmSales & Retail Part-time
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French Bilingual Contact Center Rep II Full-time Job
Customer Service BrossardJob Details
KEY ACCOUNTABILITIES
CUSTOMER
- Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
- Identify customer needs and determine solutions to customer problems
- Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
- Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
- May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
- Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services
SHAREHOLDER
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
- Promote full suite of products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or hig- risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH
- Requires developed knowledge and skills to offer service and advice for a range of product and services
- Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
- Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
- Provides recommendations and guidance to customers and / or internal partners
- Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
- Understands how the team integrates with others to accomplish business objectives
- Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
- Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
- Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
- Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
- Requires full proficiency gained through job related training to perform a range of activities
- Generally reports to a Team Manager
EXPERIENCE & EDUCATION
- High School diploma, Undergraduate degree and/or
- 1+years of relevant experience
- NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements
National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC)
Language Requirement (Quebec only):
*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.
French Bilingual Contact Center Rep II
Toronto-Dominion Bank
Brossard - 44.48kmCustomer Service Full-time
45,700 - 61,000
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