Customer Experience Associate - Vancouver Main Branch (30 Hours/Week)

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

Overview

Overview

Specific Duties and Responsibilities:

Fleet servicing occurs primarily at the fully equipped Garage at Manitoba Yards which houses an employee base of approximately 150 employees from various Trades but also as a Commercial Transport or Heavy Duty Mechanic, you will work with members of the Fleet and Manufacturing Services team to ensure that quality and timely work is performed to support and service our clients. The challenge this busy environment offers is in the variety of work, that includes small and heavy equipment, automobiles, light to heavy trucks, trailers and various other work related to fleet.

The City of Vancouver supports continued education and development in areas of interest for all of its employees. Fleet and Manufacturing Services provides great opportunities for training including dealer training on newly purchased fleet equipment. We are always looking to provide employees with training to develop skills, knowledge, and abilities.

The regular work schedule is from 3:10 PM to 12:34 AM, Monday to Friday. The successful candidates may be required to adjust shifts and locations as operationally required.

Qualifications:

Education and Experience:

• Heavy Duty Mechanic or Commercial Transport Certificate of Qualifications (T.Q.), Inter-Provincial Red Seal Endorsement
• Red Seal certification is preferred.
• Completion of Grade 10, supplemented by technical courses related to the work.

Knowledge, Skills and Abilities:

• Thorough knowledge of the standard practices, methods, materials, tools and equipment used in the automotive and heavy-duty mechanical trade.
• Thorough knowledge of braking systems.
• Considerable knowledge of the hazards and proper safety precautions of the trade.
• Ability to perform a variety of complex skilled electrical and mechanical tasks in the overhaul, repair, maintenance and adjustment of motorcycles, automotive, heavy-duty equipment and marine electrical systems.
• Ability to understand and effectively carry out oral and written instructions which may be accompanied by sketches and diagrams.
• Ability to interpret manufacturer's instructions and diagrams pertaining to equipment.
• Ability to requisition parts and materials.
• Ability to operate vehicles and heavy-duty equipment.
• Ability to plan, assign and supervise one or more subordinates.
• Ability to inspect and test City vehicles for road worthiness, following prescribed provincial standards.
• Skill in the use and care of tools and equipment employed in the trade.
• Agility, muscular coordination, and sufficient strength to permit the performance of heavy manual labour.
• Superior mechanical aptitude

Driver’s License and Record Checks:

• A current and valid Class 5 BC Driver’s License or higher and a Satisfactory National Safety Code driving record.
  • 5 years accumulation of no more than 9 points, not in excess of 3 points per single year
  • 3 years accumulation of no more than 1 preventable work related driving or equipment operating accident inany single year.
• Candidates must attach the following to be considered:
  • Commercial Driving Records Abstract (N Print) for the past 5 years (no more than 14 days prior to this posting)
• • Insurance and Claims History for the past 5 years (no more than 14 days prior to this posting)

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 1004 N/Pks 

Employment Type: Regular Full Time 

Position Start Date: May, 2025 

Number of positions: 2

Salary Information: Pay Grade GR-377: $48.76 per hour (+ $4.00 per hour shift premium)

Application Close: March 27, 2025

Main Purpose and Function

Financial Analysts are responsible for managing general corporate business functions associated with the delivery of the organization’s operating budget for a select group of departments. These positions work closely with business unit managers and financial staff to identify and recommend operational, business process and financial management issues that can result in cost savings and efficiencies. They develop business cases, conduct financial and analytical work and review overall financial and non-financial performance with departments. The positions initiate changes in budget management policies and practices, systems and business processes to assist the City’s Business Units in effectively managing their financial and business functions. The positions review all Council reports to ensure they have sound business cases and funding strategies. Key to these positions to ensure that the City’s operating budget maximizes service levels by minimizing the utilization of resources within the City.

Specific Duties/Responsibilities

• Working with department managers and finance staff, conduct comprehensive reviews of departmental budgets to identify funding needs and opportunities for savings that may affect wage or salary rates, employment, working conditions and promotional opportunities
• Provide recommendations to senior management for efficiency gains, based on an extensive knowledge of departmental budgets and operational issues driving the budget expenditures, that may affect wage or salary rates, employment, working conditions and promotional opportunities
• Provide objective analysis of department budget submissions including funding requests and suggested budget adjustments and make recommendations to senior management on their appropriateness that may affect wage or salary rates, employment, working conditions and promotional opportunities
• Develop departmental budgets based on Corporate guidelines and provide support to department finance managers
• Responsible for research, preparation and presentation of reports to Council
• Analyze the processes, practices and procedures of similar organizations to identify best practices and develop benchmark standards that can be applied within the City of Vancouver
• Lead or participate in business process reviews of City units, including provision of recommendations regarding City processes to identify opportunities for improvement that lead to financial or position savings
• Conducts studies and makes recommendations regarding resource allocation such as performance measurement and benchmarking of City services, structural reviews of departments, departmental methods, and business processes, both from a systems and financial perspective, that may affect wage or salary rates, employment, working conditions and promotional opportunities
• Conduct financial, cash flow and economic impact studies of expenditure programs
• Analyze budgets, performance indicators, business plans and on-going financial results of Departments
• Prepare and review financial and administrative policies
• Development and analysis of business cases for proposed projects, including cost benefit analyses to justify spending proposals
• Conduct forecasts, economic analysis, financial modeling and policy development
• Manage relationships with other departments and external organizations
• Develop and implement public consultation campaigns, including public opinion surveys, print publications, and web publishing
• Develop analytical tools and reports utilizing the City’s ERP system and provide coaching and training to other users based on the Financial Analysts “super user” status
• Key member of the team developing the SAP modules for budgeting (PS/IM and BW/SEM) or other similar products
• Some responsibility for capital budgeting for cross training purposes and vacation relief
• Other duties/responsibilities as assigned

Minimum Position Requirements

Education and Experience:

• A degree in Public Administration, Business Administration, Economics or Finance and a professional accounting designation
• A commitment to maintaining and improving job related skills on a timely and continuous basis
• 3 to 5 years experience in budgeting, administration, and finance including the operation of all accounting functions, for a large multi-unionized organization preferably within the public sector
• Considerable financial systems experience preferably with integrated business software (ERP) such as SAP
• Considerable cost accounting or equivalent business evaluation experience, including cost distribution modeling and business process analysis
• Good working knowledge of generally accepted accounting practice as they relate to local government including PSAB
• Experience in preparing a variety of statements, statistics, reports, and complex spreadsheets using arithmetical calculations with speed and accuracy
• Experience initiating business process improvements and developing and maintaining operating and capital budgets
• Experience writing reports to a Council or Board of Directors

Knowledge, Skills and Abilities:

• Extensive knowledge of City of Vancouver culture, policies, operations and procedures
• A solid general understanding of municipal finance, budgeting and accounting practices
• Knowledge of public administration and business practices in effect at other local and more senior governments and in private industry, such as program evaluation, business process review, organizational theory and reengineering techniques
• Extensive knowledge of computer and enterprise systems
• Strong computer competency in office productivity tools
• Strong enterprise systems skills, preferably SAP, and the ability to extract relevant information for analytical purposes
• Superior verbal and written communication, and advanced presentation skills
• Demonstrated ability to work both independently and as a member of a team
• Ability to effectively represent the City at all levels of civic administration as well as with customers and clients outside the organization
• Ability to lead and assist in building cross-functional teams, and work effectively in a matrix structure outside the City’s regular organization
• Excellent organizational skills with the ability to manage multiple tasks with competing priorities
• High productivity in application of superior research and analytical skills
• Proven problem-solving and issue resolution skills in a complex business environment
• Ability to consider all options / maintain neutrality to provide sound business advice
• Ability to gather relevant information from variety of sources (e.g. interviews, internal and external documents) in objective and analytical manner
• Extraordinary customer service skills and the ability to work effectively with employees across the organization
• Ability to maintain professionalism, objectivity, confidentiality, tact and diplomacy

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Finance & Supply Chain Mgmt (1150) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: April 2025 

Salary Information: Pay Grade RNG-091: $111139 to $138924 per annum

Open Positions: 2

Application Close: March 23, 2025

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis
• Fluency in both French and English considered an asset.

Salary: $59,450

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Main Purpose and Function
The Fleet & Manufacturing Services supports the City of Vancouver in being a service provider in all aspects of Fleet Management. The expertise and knowledge provided to internal and sometimes external clients by the Fleet & Manufacturing Services Branch includes: Engineering, Vehicle Procurement, heavy-duty/Commercial/Automotive Maintenance and Repair, Quick Service Repairs, Machining, Mill Work, Fabrication,Vehicle Outfitting, Carpentry, Body Shop Vehicle Repair and Painting, Product Inventory/Ordering, and Small Equipment Repair. The vehicle fleet includes but is not limited to: Police, Fire, City of Vancouver issued vehicles, Garbage and Recycling trucks. As an Automotive Service Technician, you will be responsible for the maintenance and repair of this extensive fleet of vehicles and equipment which has a replacement value of $175 million dollars.

This position currently works on a 9-day fortnight schedule. Successful candidates will work on the afternoon shift, from 3:10 pm to 12:34 am, Monday to Friday. Employees may be assigned to work alternative shifts and locations based on operational requirements.

Specific Duties and Responsibilities
Fleet servicing occurs primarily at the fully equipped Garage at Manitoba Yard or National Yard which houses an employee base of approximately 150 employees from various Trades but also at several satellite facilities. As an Automotive Service Technician, you will work with members of the Fleet & Manufacturing Service team to ensure that quality andtimely work is performed to support and service our clients. A major part of this position will be to inspect, diagnose, conduct routine maintenance work and support the outfitting/up-fitting of new vehicles, including completing approved modification requests. Preference will be given to candidates who have knowledge and experience in; the installation of components, reading and creating electrical schematics, ability to build, design and troubleshoot electrical systems, and any practical experience in building fleet vehicles to meet customer’s needs. The challenge this busy environment offers is in the variety of work, from small and heavy equipment to automobiles and light to heavy trucks, as well as Plant and Facilities maintenance, Manufacturing and Building maintenance.

The City of Vancouver supports continued education and development in areas of interest for all of its employees. Fleet & Manufacturing Services provides great opportunities for training including dealer training on newly purchased fleet equipment. We are always looking to provide employees with training to develop skills, knowledge, and abilities.

Qualifications
Education and Experience:

• Automotive Service Technician Certificate of Qualifications (T.Q.), Inter-Provincial Red Seal Endorsement.
• Red Seal certification is preferred.
• Completion of Grade 10, supplemented by technical courses related to the work.

Knowledge, Skills, and Abilities:

• Thorough knowledge of the standard practices, methods, materials, tools and equipment used in the automotive and mechanical trade.
• Thorough knowledge of braking systems.
• Considerable knowledge of the hazards and proper safety precautions of the trade.
• Ability to perform a variety of complex skilled electrical and mechanical tasks in the overhaul, repair, maintenance and adjustment of motorcycles, automotive and marine electrical systems.
• Ability to understand and effectively carry out oral and written instructions which may be accompanied by sketches and diagrams.
• Ability to interpret manufacturers' instructions and diagrams pertaining to equipment.
• Ability to requisition parts and materials.
• Ability to operate vehicles and heavy-duty equipment.
• Ability to plan, assign and supervise one or more subordinates.
• Ability to inspect and test City vehicles for road worthiness, following prescribed provincial standards.
• Skill in the use and care of tools and equipment employed in the trade.
• Agility, muscular coordination, and sufficient strength to permit the performance of heavy manual labour.
• Superior mechanical aptitude.

Driver's License and Record Checks:

• A current and valid Class 5 BC Driver's License or higher and a Satisfactory National Safety Code driving record
  • 5 years accumulation of no more than 9 points, not in excess of 3 points per single year
  • 3 years accumulation of no more than 1 preventable work related driving or equipment operating accident in any single year
• Employees who do not demonstrate a satisfactory driving record will have their application reviewed in more detail
• Candidates must attach the following to be considered:
  • Commercial Driving Records Abstract (N Print) for the past 5 years (no more than 14 days prior to this posting)
  • Insurance and Claims History for the past 5 years (no more than 14 days prior to this posting)

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 1004 N/Pks 

Employment Type: Regular Full Time 

Position Start Date: May, 2025 

Salary Information: Pay Grade GR-377: $48.76 per hour.

Positions Available: 5

Application Close: March 25, 2025

What is the Opportunity?

RBC Wealth Management Canada is looking for a Business Application Specialist (BAS) to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one and team training to RBC Dominion Securities and RBC Phillips, Hager and North branch teams. In helping them perform at their best, you will be essential in, delivering application-based training, sharing best practices and consistently supporting them with the tools and resources needed to increase efficiency and identify opportunities.

Alongside a diverse, nation-wide team, you will have the opportunity to build trust and rapport with branch teams across all of RBC Wealth Management Canada via training sessions, to help position Training & Development as a reliable partner to the field.

What will you do?

• Provide one-on-one and team training sessions in-person and virtually via the WebEx conferencing system.

• Train and coach learners on relevant tasks and business applications related to Account Administration, Portfolio Management, Trading, Client Relationship Management, Wealth Management and Business Development.

• Be a Subject Matter Expert in guiding learners on how to use business applications to the best of their ability.

• Spot opportunities and facilitate the sharing of best practices to help branch teams increase efficiency and scale their business

• Learn new applications along with their business relevance, strategy and benefits.

• Provide support for any future technology changes or releases as they occur.

• Deliver presentations to provide timely updates and support branch initiatives.

• Participate in various ‘special team’ initiatives or projects as they occur.

What do you need to succeed?

Must Have

• In-depth knowledge and understanding of the wealth management industry.

• In-branch Retail Brokerage experience with a strong understanding of business applications, processes, and tasks.

• Aptitude toward learning new software, ability to multitask and ability to demonstrate and present essential information in a concise way.

• Above average inter-personal skills, including the entrepreneurial perspectives of Investment Advisors and Investment Counsellors.

• Able to work from your home office, which is compliant with home office standards; and, able to travel locally and across Canada when required.

Nice to Have

• French language skills (speaking, reading and writing)

• Strong public speaker; comfortable and able to clearly facilitate and deliver a message to a moderate sized group of peers.

• Experience in a training or coaching capacity, along with a consulting and problem-solving skill set.

• Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program which include competitive compensation and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to building close relationships with clients

The expected salary range for the above position is $50,000- $85,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

·       Drives RBC’s high-performance culture

·       Enables collective achievement of our strategic goals

·       Generates sustainable shareholder returns and above market shareholder value

Job Skills

Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Knowledge Organization, Multi-Level Communication, Professional Presentation, T&D: Trends and Directions, Training Delivery, Training Evaluations

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

VANCOUVER

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-12-23

2025-03-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Main Purpose and Function

Under direct supervision of the Superintendent, this position completes a variety of tasks which can include mowing, landscaping, line trimming, raking, edging, fertilizing, operating specific turf care equipment, and performing other related duties as assigned.

The successful candidate must be prepared to work in various golf course locations within the organization. The hours of work are typically at 5:00 AM and may include weekends and statutory holidays. This position may be for employment at any of our six golf course properties which include 3 Championship and 3 Pitch and Putt courses.

Qualifications

Education and Experience:

• Up to completion of high school.
• Experience in golf course maintenance or landscape maintenance. 
• An educational background in turf grass management/agronomy is an asset.
• Level I first aid is preferred.

Knowledge, Skills and Abilities:

• Considerable knowledge of the methods, practices, rules and safe operation of tools, materials and equipment used in golf maintenance operations.
• Knowledge of the game of golf and how the maintenance team contributes to the success of the operation.
• Ability to exercise considerable independence of judgement and action in the work.
• Ability to courteously answer questions and deal with the public.
• Aptitude in the operation and servicing of maintenance equipment and in the use of tools used in minor repair tasks.
• Sufficient physical strength, stamina and coordination to permit the performance of heavy manual outdoor work in all weather.

Driver License and Record Checks:

• A current and valid BC Driver’s License is required.
• The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.

Drivers License and Record Checks

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your five-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 14 days of this posting
• Copy of your five-year ICBC Driver’s Claims History directly from ICBC within 14 days of this posting
• If you have less than five years driving experience in BC, a request must be made for out of province/country abstract and claims history

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 1004 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: April, 2025 

Positions available: Multiple Vacancies

Salary Information: Pay Grade GR-320: $35.23

Application Close: March 14, 2025