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Overview

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Heavy Equipment Operator (HEO) position within our Solid Waste Management Services.

 Major Responsibilities:

• Operates heavy motorized equipment in a safe and efficient manner
• Operates powered vehicles and equipment, including rubber-tired and track-type front end loaders, backhoes, gradalls, roll-off trucks and tractor-trailers
• Secures open top trailers using straps, ratchets and crank handle to secure tarps
• Maintains vehicles in a clean and tidy condition and makes daily inspection, reports defects and maintains a Driver's Log, as required by the HTA and City policies
• Directs activities and may provide work direction to other staff
• Assists workers in various Transfer Station functions, including, but not limited to, loading and unloading of trailers, hook-up, cranking landing gear, and opening and securing trailer doors, etc.
• Shunting of tractors and trailers at Transfer Stations
• Installs or assists in installing equipment attachments
• Performs other related work as assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Must possess and be able to maintain a valid Province of Ontario, Class "A" Driver's License (with "Z" endorsement), and must qualify for the City's Equipment operating permits and requirements.
2. Recent experience and demonstrated ability in the operation of tractor-trailers, rubber tire articulated loaders, track loaders and back hoe generally as outlined in the responsibilities.
3. Ability to operate tractor trailers equipped with manual transmissions or automatic transmissions.

You must also have:

• Ability in the operation of construction/utility equipment, front-end loaders, heavy trucks, generally as outlined in the responsibilities.
• Knowledge and ability to perform running repairs on equipment, calibrate onboard weighing system and to maintain equipment and/or vehicle in operation in a clean, tidy and safe condition.
• Familiar with the Occupational Health and Safety Act and regulations that apply to this work and Provincial and City Traffic Laws and regulations for the safe performance of his/her duties and responsibilities.
• Ability to orient new staff on assigned vehicles/equipment.
• Ability to use or learn to use technical devices related to the position.
• Ability to communicate in relation to the job duties and deal courteously with the public.
• Must be available to work shift/weekend/overtime/on call duty, rotating shifts and emergency situations.
• Must be able to follow instructions, work independently or in a group.
• Ability to maintain accurate records and to communicate effectively verbally and in writing.
• With the appropriate safety precautions, must be able to tolerate dusty, noisy, and odorous conditions.
• Must be physically capable of performing the required duties and be able to work in all weather conditions.
• Must be willing to take training and upgrading as required.

We thank all applicants and advise that only those selected for further consideration will be contacted

• Job ID: 54907
• Job Category: Administrative
• Division & Section: Development Review, Engineering Review
• Work Location: Scarborough Civic Centre,150 Borough Dr
• Job Type & Duration: Full-time, Permanent
• Hourly Rate and Wage Grade: $33.34 - $36.55,  Wage Grade 8
• Shift Information: Monday to Friday, 35 hours per week. 
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 20-Mar-2025 to 03-Apr-2025
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Job Description

Reporting to the Manager, Development Engineering, the Support Assistant B performs a wide range of tasks pertaining to the administrative functions of the Development Review Unit.

Major Responsibilities:
 

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria
• Uses the Project Tracking Portal (PTP) application to administer and track development applications.
• Canvasses staff for input and information on various topics and reviews for accuracy and consistency. Creates and updates reports and/or summaries compiling the collected data
• Drafts correspondence.
• Updates and maintains staff training records and generates various reports using appropriate computer applications
• Operates office equipment and computers utilizing a variety of software packages, (e.g. PTP, Microsoft Office Suite) applying speed and skill.
• Prepares presentation materials. Utilizes detailed layout and formatting
• Coordinates and maintains a complex record/retrieval system.
• Orders and maintains office supplies. 
• Creates project files and maintains the Unit's filing system, including archiving of files
• Prepares and processes documents/statistical summaries/reports, memoranda, minutes, and other documents.
• Coordinates and arranges meetings, events, room bookings, schedules. Takes notes/transcribes/distributes minutes and provides status report on follow up action items.

Key Qualifications: Your application must describe your qualifications as they relate to:

1. Considerable experience performing secretarial and administrative support duties to management staff and coordinating, tracking and processing key administrative functions and activities in a fast-paced, time-sensitive work environment
2. Considerable experience using Microsoft Office Suite (i.e. Microsoft Word, Excel, Outlook and PowerPoint), and Adobe Acrobat.
3. Considerable experience in providing excellent customer service and effectively communicating with senior staff, elected officials, external stakeholders and members of the public.
4. Experience taking, transcribing, and distributing meeting minutes.
5. Experience creating and formatting documents, reports, charts, spreadsheets and presentations.
6. Experience accurately inputting information in database systems.

You must also have:

• Excellent organizational and customer service skills with the ability to work effectively according to procedures and timelines.
• Excellent verbal and written communication skills with the ability to compose correspondence and memoranda.
• Ability to prepare detailed correspondence, summaries, statements and documentation requiring the interpretation and application of a wide range of administrative practices.
• Ability to interact with all levels of staff, senior management, councillors, the public, and other stakeholders in a professional manner, with the ability to exercise independent judgment and discretion in dealing with confidential matters
• Ability to set up hardcopy and digital/computerized filing systems in accordance with Corporate Records Management.
• Ability to work independently with minimal supervision and under time constraints.
• Ability to handle multiple tasks and priorities.
• Ability to deal with confidential information and to maintain diplomacy & discretion when dealing with confidential information
• Ability to meet and deal with both staff and the public tactfully and courteously with good written and verbal communication skills.
• Ability to work effectively with colleagues, provincial officials, consultants, solicitors and other internal and external clients.
• Ability to meet deadlines and work with minimum supervision.
• Ability to plan, prioritize and organize.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Job ID: 53662

• Job Category: Administrative
• Division & Section: Legal Services, Legal Prosecutions
• Work Location: St. Lawrence Market North, 92 Front Street East
• Job Type & Duration: Full-time, 1 Permanent vacancy
• Salary: $62,637.00 - $77,715.00, TX0003, Wage Grade 4
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 19-Mar-2025 to 02-Apr-2025

Major Responsibilities:

• Provides executive level administrative, secretarial and program related functions to support the Deputy City Solicitor Prosecutions, the Director of Prosecutions, the Prosecutions Section and the Legal Services Division.
• Performs varied administrative duties and clerical functions in connection with the operation of the unit.
• May provide work direction and training to assigned staff as directed by management of the Division.
• Exercises caution and discretion with respect to labour relations, personnel and other confidential information. Prepares correspondence including that of a confidential nature, such as disciplinary letters.
• Coordinates scheduling of appointments, meetings and events, and ensures that the appropriate information is provided. Prepares agendas for meetings, takes accurate minutes and prepares documentation to ensure there is follow up on items from meetings.
• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data. Drafts correspondence, composes and types letters and memoranda and routes or answers correspondence.
• Prepares legal forms and legal documents.
• Conducts background research, investigations and retrieves information on various issues.
• Screens, reviews and prioritizes incoming mail, processes and directs correspondence and invoices, and initiates response.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Assists with monitoring the workflow of administrative matters in the unit ensuring adherence to relevant policies
• Liaises with and exchanges information with all levels of staff, elected officials and the public.
• Checks work for formatting and accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature.
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Prepares presentation material utilizing detailed layout and formatting.
• Coordinates and maintains office record/retrieval systems. Maintains supplies and inventories.
• Responds to and/or refers enquiries and complaints both telephone and written, from senior staff, the public, agencies, and other levels of government utilizing in-depth knowledge of procedures, regulations, criteria, etc. and records detailed messages.
• Ensures that legal and administrative deadlines are diarized and brought to the attention of the appropriate person in a timely manner.
• Maintains continuous awareness of departmental administrative systems and procedures, organization structures in the division, and major corporate/divisional activities in order to provide effective administrative assistance.
• Prepares, formats and organizes Committee/Council materials and reports (including confidential matters), background, Briefing Notes. Formats Committee/Council reports prior to signature.

Key Qualifications:

1. Post secondary education in a college level paralegal studies or law clerk program and/or a combination of education and experience in relation to the Provincial Offences Act and the preparation of legal documents and forms for court matters.
2. Considerable experience in the performance of legal secretarial and administrative support duties at a senior level, handling a broad range of administrative matters, standard office practices and procedures, which must relate specifically to the actual duties of the position.
3. Considerable experience in the preparation and drafting of legal documents, standard correspondence and reports including editing the layout and formatting of documents for court as well as complex reports, charts, tables and reports to Council and Committees.
4. Extensive experience with a variety of software packages including Microsoft Office Suite as well as Email applications.
5. Considerable experience planning and organizing meetings, conferences and special events with all levels of staff, elected officials, other levels of government and the public.
6. Ability to use initiative and exercise interpersonal skills and judgement in daily work.
7. Ability to work with confidential materials/information for senior management, and ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with management staff.
8. Excellent organizational and time management skills, including attention to detail, with the ability to set priorities, meet deadlines and deal with conflicting priorities in a high volume, high stress environment.
9. Highly developed customer service and interpersonal skills with the ability to communicate effectively both orally and in writing at all organizational levels, including the political level, members of the public, the judiciary and external agencies.
10. Knowledge of municipal operations that may include but is not limited to council proceedings, corporate protocols, established Committees functions; both internal and special interest groups and current political issues.
11. Ability to research and gather information.
12. Ability to work independently and effectively with minimal supervision and prioritize work schedule.
13. Must be resourceful, flexible, adaptable, and possess a high degree of common sense and initiative.
14. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings as required.

Job ID: 54079

Job Category: Administrative

Division & Section: Technology Services, Enterprise Strategy & Project Delivery

Work Location: METRO HALL, 55 John St. Toronto

Job Type & Duration: Temporary, Full-time, 18 month vacancy

Salary: $62,637.00 - $77,715.00 (2024 rate)

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 20-Mar-2025 to 25-Mar-2025

Major Responsibilities:

Organizational & Coordination Skills:

• Performs varied administrative duties and clerical functions in connection with the operation of the Enterprise Strategy & Project Delivery section. May provide work direction and training to assigned staff.
• Handles scheduling of appointments for the Deputy, Chief Technology Officer and ensures that the appropriate information is provided.
• Coordinates meetings, events and schedules. Takes/transcribed minutes as required.
• Coordinates and maintains a complex record/retrieval system. Maintains supplies and inventories.
• Checks work for accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature by the Deputy, Chief Technology Officer.
• Assists with budget administration for the unit. Administers petty cash.

Customer Service Orientation:

• Conducts background research, investigations and retrieves information on various issues.
• Screens, reviews and prioritizes incoming mail, processes correspondence, and initiates response  on behalf of the Deputy, Chief Technology Officer.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government utilizing in-depth knowledge of procedures, regulations, criteria, etc. and records detailed messages.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Monitors and controls the workflow of the Enterprise Strategy and Project Delivery section, ensuring adherence to relevant policies.
• Liaises and exchanges information with all levels of staff, elected officials and the public.

Communication:

• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.
• Drafts correspondence, composes and types letters and memoranda and routes or answers correspondence for the Deputy, Chief Technology Officer.
• Exercises caution and discretion with labour relations, personnel and other confidential information. Types correspondence including that of a confidential nature, such as disciplinary letters.
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Prepares presentation material utilizing detailed layout and formatting.
• Maintains continuous awareness of municipal matters, departmental administrative systems and procedures, organization structures in the division, and major activities in order to provide effective administrative assistance.
• Prepares and organizes Council materials (including confidential and employment/labour relation matters), background, briefing notes. Formats Committee reports prior to signature.

Key Qualifications:

Your application for the role of Administrative Assistant 2 should describe your qualifications as they relate to:

1. Post-secondary education in Project Management, Business Administration or a related discipline, or the approved equivalent combination of education and/or experience.
2. Experience in providing administrative assistance to senior management handling a broad range of administrative matters including complex calendar management, and triaging responses to emails.
3. Experience utilizing Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Outlook) and SAP (SuccessFactors).
4. Experience working with and preparing, complex reports, correspondence, and documents for management.
5. Experience taking minutes and handling confidential materials/information.
6. Experience with electronic filing systems, records retention policies & practices.
7. Excellent organizational and time management skills including attention to detail, ability to set priorities, meet deadlines, and deal with conflicting priorities and work demands.
8. Strong analytical and problem-solving skills in combination with the ability to handle sensitive issues using strong political acumen.
9. Ability to research and compile data in a timely fashion.
10. Ability to provide work direction to other support staff.
11. Excellent verbal & written communication skills.
12. Ability to work both independently and in a team environment to coordinate work assignments.

The role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• High-end client facing role, and the go-to person for the workplace strategy program in the office environment – primarily but not limited to the Auditorium, Learning Centre and Welcome Centre and food services area on executive floors.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Manage security access cards for visitors and contractors.
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Liaise with landlord for contractor access and moves in and out of the building.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Manage office supplies, relationship with offsite storage (Iron Mountain), and security access cards (including reports and audits by security).
• Enforce clean desk policy.  Rounds to ensure supplies in place – morning and evening.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Technology Assistance

• Program subject matter expert - provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service.  Escalation point-of-contact for office and technology issues.
• Manage access card system for programming guest cards.
• Utilize client software applications to manage employee keypad system, keys and furniture inventory.
• Learn HR technology tools and provide HR and communications support (i.e. Yammer).  Assist with minor event planning and meeting space set up.  Provide local amenities maps.
• Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.).  Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

KNOWLEDGE & SKILLS

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement, make decisions, and provide direction.
• Comfortable dealing with issues and people. 
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software working on laptop, tablet and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate. 
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

•    Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency
• Knowledge and understanding of Building Automation Systems (BAS)
• Knowledge and understanding of HVAC Systems 
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license  refrigeration license, etc.)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

KEY ACCOUNTABILITIES

CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area 
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience