Reporting to the Manager, Maintenance Control, this position supports MOC, Cabin MOC and Technical Support for all administrative requirements. This position provides data entry support for TRAX data entry (Defects), enabling positive control and on time performance. This position also supports third party and internal technicians on TRAX functionality and Air Canada processes, as well as third party line maintenance contractors with their required data entry.

Responsibilities:

• Provide central point for Line Maintenance on a 24 hour around- basis for TRAX data entry (Defects) support.  
• Liaise with other Third-party technicians, internal departments, along with internal personnel as required to support TRAX update.
• Maintaining up to date Training profile and TRAX & Aircraft Defect Handling processes.
• Operational support for TRAX data entry (Defects), enabling positive control and on time performance.
• Liaise with internal Air Canada departments (receiving inspection, AOG, Stores, etc.) to enable positive control and on time performance.
• Provide administrative functions in Maintenance Operations Control to enable technical dispatch. 
• This position will provide assistance by supporting the Manager, MOC in the non-technical, administrative and transactional activities associated with MOC, Cabin MOC and Technical Support.
• Provide routine Defect update performance reporting, as well as ad hoc reports required to support the business.
• Liase with MOC Management to proactively respond to MOC staffing administrative requirements.
• Act as point of with employees for schedules/ change notifications.
• Responsible for the completion and accuracy of MOC employee time exceptions and to liaise with eservices to communicate employee status and schedules.
• Provide accurate and updated schedule changes information to MOC Management.
• Support the Managers with employee schedule development and identification of anticipated staffing issues and canvassing for overtime.
• Administrative support for AOG booking related to hotel booking, AOG bookings and reconciling invoices. 
• Working with software tools this position will track and report out on MOC employee training status as well as departmental and branch training compliance.

Qualifications

• College diploma, professional degree or equivalent work experience.
  
• Proven knowledge of TRAX, for example but not limited to: Part transactions, Defect deferral, and GMM TRAX requirements.
  
• Knowledge of TRAX & Aircraft Defect Handling is a definite asset.
  
• Proficiency with PC (Word, Excel, MS Outlook) is a definite asset.
  
• Ability to shift focus given changing priorities and time constraints.
  
• Willingness to work shifts and at times extended hours. 
  
• Demonstrate strong interpersonal skills and ability for teamwork. 
  
• Detailed oriented.
  
• Excellent English communication skills both (oral & written). 
  
• Ability to work with minimum supervision. 
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our PSW team, you will provide direct care to residents in accordance with policies, procedures and work routines.

This position is for our Extendicare Lakefield Home, located in Lakefield, ON.

Available opportunities include: Full-Time/Part-Time/Casual; Day/Evening/Night shifts 

Extendicare is pleased to partner with HealthForceOntario (HFO) as an approved employer for the PSW Return Of Service (PSWROS) which provides a $5,000 retention bonus to eligible PSWs in exchange for a 6-month, full-time commitment.

What you’ll be doing

• Assist residents with mobility, feeding, bathing, toileting and personal grooming

• Encourage resident participation in activities and programs  

• Provide emotional and social support to residents and families

What you bring

• PSW certification

• Able to perform physical tasks and duties, including frequent bending, reaching and lifting

• Compassion, professionalism, and respect

• Ability to read, write and communicate effectively in English

What you’ll get

• Continuous mentorship, support for life-long learning and growth opportunities

• A rewarding and meaningful work experience where you can enrich your life and the lives of others

• Employee Perks and Recognition Programs

• Robust benefits package

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

The Mobile Equipment Technician repairs all warehouse mobile equipment, including counterbalance, turret, reach and tugger trucks, propane-powered scissor lifts/booms and automated guided vehicles (AGVs).

•    Perform service and preventative maintenance on all mobile equipment within the D.C.
•    Maintain parts and work records on computerized maintenance system (MAXIMO)
•    Troubleshoot mobile equipment & systems using schematics, detailed drawings or manufacturer's specifications
•    Troubleshoot and Repair: electric motors and combustion engines, electrical battery charging systems and mobile equipment charging distribution systems, electrical vehicle control systems, vehicle power trains (power shift transmissions, torque converters, pumps and linkages), brake systems, steering systems, hydraulic systems, load masts and systems, and Automated Guided Vehicle controls and power systems.
•    Read blueprints, diagrams and schematic drawings to determine work procedures
•    Operate hoisting and lifting devices such as cranes, jacks and lift trucks to position machinery and parts during the installation, set-up and repair of mobile equipment
•    Inspect and examine mobile equipment to detect and investigate irregularities and malfunctions
•    Assist in other Maintenance department repairs as required while working in a safe and effective manner and adhere to all safety policies and procedures
•    Respond to truck breakdowns in a timely manner and perform repairs with minimal supervision, taking responsibility and decision making to see the job to completion within time demands
•    Follow Maintenance Quality and Standard Operating Procedures as established

What you bring:

•    Certificate of Qualification:
    Ontario Powered Lift Truck Technician (Ontario #282E) or
    Automotive Service Technician (Ontario #310S) and relevant experience or
    Heavy Duty Equipment Technician (Ontario #421A) and relevant experience 
•    Able to work at heights up to 45 feet, to stand for long periods with occasional laying, stooping and crouching and frequent heavy lifting up to 50 lbs.
•    Background or experience in electrical systems or electronics and demonstrated experience in vehicle repair and troubleshooting is an asset
•    Experience with computerized maintenance management system (CMMS) is an asset

Ability to work Wed/Thurs/Fri for 2 weeks and then Wed/Thur/ Fri/ Sat on the 3rd week (7:00pm-7:00am)
 

* Wage will consider skills and years of experience; plus, a competitive signing bonus to the successful new/external qualified applicants, a generous Profit-Sharing program, and a competitive savings and total rewards program

WHAT IS THE OPPORTUNITY?

Ownr, an RBCx Ventures company, is hiring a Customer Success Associate. Ownr is the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their businesses using the legal tools, perks, and other valuable resources provided by Ownr. You will encourage users to maximize the value of their Ownr subscription and answer their questions and concerns along the way. By providing a fantastic customer experience and using your ability to make complex concepts simple and understandable, you will promote retention, increase customer satisfaction, and safeguard the reputation of Ownr in the marketplace.

Guided by your passion for entrepreneurship, you will take the lead in gathering user feedback and ensuring that the voice of the customer is heard throughout the organization. You will collaborate with the product, design, marketing, and leadership teams to place the customer at the heart of Ownr’s future.

WHAT WILL YOU DO?

• Provide a strong customer experience by identifying customer needs, providing relevant product information, and troubleshooting any issues, while maintaining a positive, customer-centric attitude
• Escalate issues to relevant teams for investigation, and follow up both internally and with the customer to ensure the resolution
• Promote the value of the Ownr product, ensure customers obtain maximum utility from their subscription, and seek opportunities for upsells
• Build and maintain product expertise, as well as in-depth knowledge of internal and external business processes that affect the customer journey
• Develop and share best practices within the CS Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives
• Be the voice of the customer internally, and partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
   

WHAT DO YOU NEED TO SUCCEED? 
Must have:

• English/French bilingualism
• Customer service experience in a startup environment and/or fast-paced growing organization
• Willingness to learn about legal concepts and other issues affecting business owners in Canada
• Excellent written communication skills and the ability to respond quickly to customer concerns
• Proactive attitude, and ability to identify and tackle new opportunities
• Interest in technology and building innovative online solutions 

Nice-to-have:

• Experience using Intercom, or similar customer-engagement software
• Background as a business operator and/or firsthand exposure to entrepreneurship

WHAT'S IN IT FOR YOU?

• Be part of a collaborative, progressive, and high-performing team, where your work is valued and directly impacts the organization's success.
• A strong organizational culture, where we thrive on the challenge to be our best, and we work together to help our clients thrive and communities prosper. We care about each other and believe that achieving success is a goal shared across the organization.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your professional development through coaching and managing opportunities.
   

RBC is committed to supporting flexible work arrangements when and where available. Details are to be discussed with the Hiring Manager.

#LI-POST

#HYBRID

Job Skills

Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication

Additional Job Details

WATERPARK PLACE, 20 BAY ST:TORONTO

TORONTO

Canada

37.5

Full time

Personal and Commercial Banking

Regular

Salaried

2024-06-19

What is the opportunity?

As a Wills Administrator with RBC Royal Trust, you will support Will and Estate Advisors in enhancing the relationship management of their clients. The main focus of this role is to provide exceptional and efficient service and to take care of the general administrative duties related to the management of client accounts.

What will you do?

• Provide administrative support to the Advisors in an accurate, efficient, and timely manner
• Facilitate the delivery of quality service to ensure client satisfaction
• Maintain timely written, verbal, and electronic communication with internal and external contacts in a professional manner
• Coordinate client meetings, help prepare documentation, manage filing system, scan and upload documents, assist in preparing client mailings, prepare expense reports, assist with the preparation of client presentations, etc.
• Ensure all account information is up to date, complete, and accurate in Royal Trust’s internal client relationship management (CRM) tool
• Recognize and direct new business and referral opportunities to the appropriate partner
• Ensure all activities are carried out in accordance with Royal Trust policies and procedures

What do you need to succeed?

Must-have

• Exceptional verbal and written communication skills in English and French
• Strong proficiency with Microsoft Office Suite
• Post-secondary education or relevant work experience
• Excellent time management skills and the ability to prioritize work
• Meticulous attention to detail and strong organizational skills

Nice-to-have

• One year of experience within the financial services industry, preferably in the trusts and estates sector
• Ability to work effectively with others

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities   
• Access to a variety of job opportunities across business and geographies

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-04-30

2024-06-12

JOB PURPOSE:

Reporting to the Chief Technology and Information Officer, the Executive Assistant provides administrative and analytical support.

JOB RESPONSIBILITIES:

• Manage the overall coordination of calendars, as well as meetings and conference calls in multiple time zones using Outlook.  
• Responsible for coordinating all details surrounding meetings including making travel arrangements, booking meeting rooms, ordering catering and other support required.  
• Manage information flow and emails from both internal and external sources, organizing and responding accordingly. 
• Travel arrangements via Concur– organizing and scheduling with the McCain Travel Department all flights, hotel bookings, rental cars, etc.  
• Assist with management of SharePoint sites (i.e. creating folders, assisting team with navigation).  
• Preparing documentation as requested using the Microsoft Suite of products including PowerPoint, Word, and Excel. 
• Maintain organization charts using Visio.  
• Assist with the onboarding of new employees in the department by requesting network accounts, computer equipment, and scheduling onboarding calls/meetings. 
• Creating and submitting expense reports using SAP software. 
• Process departmental invoices and respond to vendor queries re. payment through our Coupa system.  
• Act as a back-up for other assistants during illness or vacations, as needed. 
• Troubleshoot laptop/phone issues occasionally.  
• May be assigned additional administrative tasks as required to support business needs. 

KEY QUALIFICATION & EXPERIENCES:

• Strong knowledge of Windows and the Microsoft Office suite of products and be willing to, and be adept at, learning new software programs.  
• Excellent verbal and written communication skills.  
• An ability to work in a team environment and be equally comfortable working independently. 
• A positive attitude even in intense situations with tight deadlines.  
• Exceptional organizational skills, thinking ahead on tasks to anticipate future needs and/or potential challenges that may arise.  
• Ability to problem solve daily exercising sound administrative judgement with a sense of urgency and in absence of supervision. 
• An adaptable and collaborative style respecting the needs and contributions of others.  
• This position requires diplomacy, confidentiality, and the ability to prioritize. 

The above information indicates the general nature and level of work performed by employees within this classification.  It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Equipment and machinery experience: Combine harvester, Farm truck, Lift truck, Planting equipment, Sprayer or duster

Location: Bradford West Gwillimbury, ON
Shifts: Day, Evening, Weekend, Overtime, Early Morning, Morning
Transportation information: Own transportation
Work setting: Rural area

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to work with attention to detail
• The candidates should be able to stand, walk, bend, crouch, and kneel for extended periods
• The candidates should be willing to for overtime

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to plant, cultivate and irrigate crops, fertilize and spray crops
• The candidates should be able to harvest crops, operate and maintain farm machinery and equipment

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Reporting to the Director of Mechanical Prototype Engineering, based out of LA, the candidate will be highly hands on and be a go-to Engineer for Mechanical solutions and development. The candidate will work closely with Industrial Designers, Product Development Engineers, Manufacturing Engineers and Model Makers and Model Shops to help transform exciting conceptual ideation and requirements of play pattern into functional, manufacturable assemblies and components, adhering to DFMA principles when needed or quick proof of concept/magic when needed.

How will you create impact?
 

• Provide hands-on technical innovation and leadership in mechanical and material engineering expertise throughout new product development stages for mid-level complexity and high-impact projects.
• Work effectively within a small team of Mechanical, Electrical, and prototype Engineers and a larger global team of manufacturing engineers and industrial designers, and subject matter experts.
• Work closely with both in-house and external model shops for proof-of-concept and mechanism development and build.
• Develop fascinating consumer products in collaboration with a larger global team of highly creative designers, producers, and Engineers as well as other cross-functional teams.
• Participate in product brainstorming and help verify, confirm, and/or correct desired concepts, directions of projects in an impactful way.
• Drive productivity and schedule gains by implementing early design successes and decisions for reduced revisions and debug time.

What are your skills and experience?
 

• Mechanical Engineering experience
• Solid understanding of manufacturing methods and techniques, including injection molding, CNC machining, fastening methods, bonding, assembly, foam, deco operations…etc.
• Ability to design functional small Plastic Injection molding parts and assemblies.  Understanding of Tool Die methods.
• Highly skilled in SOLIDWORKS and/or CREO/Pro-Engineer.   Freeform experience and Rhino3D experience is an asset.
• Solid understanding of rapid prototyping methods and 3D printing.
• Ability to start from design illustrations/specifications/briefs along with 2D isometric views to create 3D proof-of-concept CAD assembly drawings.
• Experience working with creative professionals (industrial designers and artist) both within and outside the company.
• Ability to travel internationally and within North America if necessary

#LI-Hybrid #LI-HM1

Position Summary

• Number of Positions Open: 5
• Posting Period: 29-May-2024 to 12-June-2024

Performs administrative and clerical functions that support the delivery of the Facilities Management services, including business operations improvements, client support, contract management and ongoing vendor and contract risk management, vendor and contract management. 

Major Responsibilities:

• Facilitates the resolution of client service and vendor requests from initiation to completion.
• Answers inquiries and provides client and vendor support through all Facilities Management communications platforms (including telephone, email, web portals, and in-person).
• Triages service options, identifies and actions appropriate service resolution paths for clients (for example, leaks, power outages, climate control, or pests).
• Facilitates communication with clients, vendors, and City staff.
• Monitors service requests and invoice payments to ensure compliance with Facilities Management service standards.
• Monitors and tracks work orders and escalates them as necessary with the vendor or city staff.
• Refers escalated issues to the Supervisor or Manager.
• Enters, retrieves, and interprets data in work management system databases.
• Reviews invoices to determine compliance with contracts and Corporate policies and practices and initiates follow-up actions, including vendor payment training and tracking
• Prepares, issues, and tracks Divisional Purchase Orders and Contract Release Orders with authorization from the applicable approver.
• Conducts surveys, informal interviews, and other forms of research with clients, vendors, and other stakeholders.
• Prepares and composes documents, statistical summaries, and reports for a variety of audiences.
• Performs data entry and monitors payroll transactions on the payroll system and ensures that they are accurately reflected on the Division's complement management system.
• Monitors, runs and verifies reconciliation reports.
• Uses a variety of specialized software packages to carry out responsibilities.
• Performs general administrative and clerical work as required.
• Prepares and records documentation related to personnel (leave of absence etc.

Key Qualifications:

1. Considerable experience responding to and resolving client and vendor requests in a fast multi tasking environment and withing comparable industry or field.
2. Considerable experience collecting, recording, analyzing, and reporting data utilizing database systems (e.g. Computerized Maintenance Management Systems) and MS Office Suite (e.g. Excel, Word, Outlook).
3. Considerable experience in office administration and financial processes (e.g. vendor management, invoicing, procurement).

You must also have:

• Excellent time management and organizational skills, including the ability to multi-task, set priorities, and meet deadlines under time constraints.
• Ability to write and format reports, documents, and correspondence for a range of audiences and conduct comprehensive reviews of documents and data with an emphasis on accuracy and attention to detail.
• Knowledge and ability to apply accounting, payroll, and purchasing policies and procedures
• The ability to apply specialized knowledge in multiple functional areas to carry out duties.
• Excellent customer service, problem solving, and conflict management skills, with the ability to work cooperatively with a team and independently.
• Excellent communication skills, with the ability to deal effectively with all levels of staff, clients, tenants, City Council, and the public.
• Able to handle confidential and sensitive information with discretion and tact.
• Ability to work 11am to 7pm, Monday to Friday is required for the temporary vacancies.

The permanent Associate Director (AD) will report to the Director Community Health and Wellbeing and will work closely with the Associate Directors in the Community Health and Wellbeing portfolio to promote and protect health across the lifespan. The AD will be responsible for collaborating on provincial school health initiatives, partnerships with local school boards and leading teams providing services in Toronto schools. The individual will be responsible for strategic decision making, planning and implementation of activities, monitoring performance and evaluating outcomes.

Major Responsibilities:

• Provides direction to School Health Teams through management staff.

• Contributes to the continuous improvement of program performance through analysis and the development and implementation of sound management practices and procedures, provides program management staff with direction and guidance, processes and tools to increase efficiencies and improve effectiveness of the services provided by this program.

• Leads and motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

• Recommends and administers the budget for their reporting teams and ensures that the program's expenditures are controlled and maintained within approved budget limitations.

• Manages staff complement control, negotiates service contracts and performance targets with service providers and prepares business cases and procurement requests in accordance with corporate requirements.

• Establishes employee recruitment, retention and recognition strategies.

• Ensures due diligence related to occupational health and safety.

• Builds effective management teams and supports the development of collaborative working relationships and the co­ordination of activities across the Directorate and the Division and with external partners.

• Provides guidance and direction regarding issues management when there are politically sensitive implications for the Directorate and other City services.

• Directs and holds responsibility for compliance with Ontario Public Health Standards, and applicable statutes (including PHIPPA, etc.), municipal by-laws and City Council directives.

• Directs activities related to provincial accountability agreement indicators and other service indicators, quality assurance, risk management and serious occurrence response within the service area, including ensuring the security of personal health information.

• Develops and maintains appropriate communication, consultation and/or partnership strategies to ensure effective working relationships with external agencies (including school boards and academic partners, Ontario Health, Public Health Ontario, Ministry of Health, Ministry of Children, Community and Social Services), and health service providers.

• Ensures community input and participation in service planning as appropriate.

• Establishes mechanisms (including information management and data collection systems) to support and monitor compliance with the applicable practice standards for regulated health professionals.

• Enforces policies and procedures that ensure that programs and services implemented in the community meet professional standards (e.g.. College of Nurses) and protect the city from potential liability.

• Monitors and evaluates staff performance and approves salary increments.

• Participates in the review, planning and conduct of applied research, including the preparation and review of research proposals and the submission of abstracts and delivery of presentations.

• Supports the Director at meetings of the Board of Health, City Council and related Standing Committees.

• Manages information and action requests from members of Council through verbal response, reports and briefing notes.

• Provides administrative coverage for peers.

Key Qualifications:

1.  Extensive management experience evidenced by past successful performance in strategic planning and service delivery with an equity focus (senior management experience an asset).

2. Post-secondary education in public administration, management or in a professional discipline pertinent to the job function, plus relevant management training and experience.

3. Extensive experience managing complex assignments from inception through to implementation while balancing political, community and other stakeholder interests.

4. Experience in partnerships, particularly working with school boards and schools would be an asset.

5. A Masters Degree in a related field. 

6. Demonstrated proficiency in the management competencies required of senior managers in the civic service and those defined specifically by Toronto Public Health.

7. An effective decision maker with a track record demonstrating innovation and results- oriented leadership, the ability to promote and foster teamwork, and the ability to manage expectations from multiple organizational units.

8. Extensive experience in people management skills with proven success in achieving results through a unionized and non­ unionized workforce.

9. Well-developed verbal and written communication skills with an ability to inspire and motivate staff.

10. Familiarity with Ontario Statutes, including Occupational Health and Safety Act, Health Protection and Promotion Act, and Municipal Freedom of Information, Personal Health Information Protection Act.