All jobs within 50 km around Carleton Place

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
• Customer Service practices and strategies to resolving customer related complaints
• Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
• General office equipment
• Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills
• Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Scope and purpose of gerontological nursing and functions/activities related to the nursing process
• Age related changes
• Ethical dilemmas and considerations
• Management of common chronic problems
• Specific needs of the older person and of cognitively impaired older person:
• Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
• Dementia care
• Safety and security needs
• Challenging behaviours
• Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
• Infection control guidelines for RN’s and RPN’s
• Nursing documentation standards including Resident Assessment Instrument RAI-MDS
• Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
• Pharmacology and medication use
• Medication administration standards
• Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
• Transfer and positioning techniques of persons requiring long term care
• Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
• Principles of verbal and non-verbal communication
• Labour relations and collective agreements.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of process mechanical systems and equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including Wastewater treatment plant, remote pumping stations, odour control facilities, regulators, lagoons, valve chambers, storage tanks). 

These duties are carried out in an industrial, production, regulated and quality focused environment and, as such, must be completed in consideration of and in close coordination with other engineering, skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note these systems and equipment include, but are not limited to:  process chemical feed, metering, piping and storage systems (e.g. sulphuric acid, sodium hypochlorite, aluminium sulphate, sodium silicate, sodium bisulphite, sodium hydroxide, potassium permanganate, hydrofluorosilicic acid, aqueous ammonia, etc.), raw water, treated drinking water, effluent water and sanitary sewage screening, processing, metering, piping, pumping and valve systems (fractional horsepower to several thousand horsepower, 6mm to 2450m dia or 4500mm x 3600mm), sludge collection, transfer and mixing systems, pressure and flow control valves, crane, rigging and hoisting systems (up to 5 tons), pumps, blowers, motors, engines, compressors, vacuum systems, gear boxes, clutches, turbines and centrifuges (fractional horsepower to several thousand horsepower). The equipment may or may not be drained, evacuated or energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade chambers, tanks and reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Millwright apprenticeship program of 8000 hours 

Minimum of 5 years of experience as a licensed Industrial Millwright in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of industrial and process mechanical equipment and the installation, construction and commissioning of process mechanical and chemical feed systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Building Code
• Ontario Plumbing Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes 
• City Purchasing Bylaw and policies as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements, as identified by the Province
• Metal pipe, tube and plate heating, forming, cutting, welding, soldering, brazing and jointing tools, methods and techniques
• No-metal pipe and tube bending, forming, cutting, fusing, bonding and jointing tools, methods and techniques
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (fractional to several thousand horsepower) process mechanical equipment including engines, pumps, motors, compressors, gearboxes, turbines, centrifuges, etc.
• Installation, inspection, testing, maintenance and repair methods and procedures for small to large (6mm to 2450m diameter and 4500mm x 3600mm) process piping, jointing and valve systems, etc.
• Precision measurement, vibration and alignment techniques and equipment
• Math concepts applicable to the trade
• Working knowledge of electrical, electronic and instrumentation equipment, materials and maintenance procedures
• Computer system applications pertinent to water and wastewater treatment and collection facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of TSSA rules & regulations
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is desirable

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, Forklift etc.)
• Analyze, identify, prioritize and solve problems quickly and effectively
• Use a wide range of hand tools, heating, cutting and welding tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch mechanical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establish effective interpersonal relationships
• Alertness, dependability, punctuality
• Work well under pressure 
• Shows initiative, strong judgement and a high degree of reliability
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

JOB SUMMARY

You are responsible for providing clerical and administrative support to the assigned program staff by performing word processing/typing, data entry, and filing activities; researching information pertaining to program documents; liaising with internal staff, external stakeholders, scheduling meetings; responding to inquiries and complaints; and assisting in the gathering, compiling and presentation of material to various stakeholders.

The position requires constant monitoring and applying best practices for waitlist management.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 3 years of experience

KNOWLEDGE

• The general organization and activities of the specific program/unit/branch/department
• Corporate, departmental and branch policies and procedures
• Office practices and procedures
• Corporate Records Management system
• Departmental/branch specific programs and initiatives
• Corporate computer and software applications such as Windows, Word, Excel, Access, SharePoint etc.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of health care, common medical diagnoses & medications

COMPETENCIES, SKILLS AND ABILITIES

• Effectively communicate information to staff/public, both verbally and in written form
• Maintains strong interpersonal relations with staff, residents and visitors
• Display good judgement and discretion
• Organize work efficiently and able to handle several assignments simultaneously
• Work under pressure
• Work independently and with a minimum of supervision
• Type 50 words a minute
• Complete work assignments within deadlines
• Tact and discretion
• Awareness of and sensitivity to program specific targets/population needs
• Initiative and reliability
• Excellent interpersonal skills

JOB SUMMARY

The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City of Ottawa. 

You are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.). 

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours

Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification

 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

The Client Service Representative is often the first point of contact for the College and is responsible for setting a positive, professional tone in interactions with all clients.   

Duties and Responsibilities :

CLIENT SERVICE 

• Services availability  

• Payment deadlines for infractions 

• Eligibility for U-pass and or specific parking requirements 

• Responding to complaints and emergencies 

• Assisting clients with access to the required services  

• Validates student information and processes student and staff identification cards 

• Waitlists

• Conducting withdrawals 

• Initiating transfers (parking lot, Lockers) 

• Initiatingrefundrequests 

• Supporting appeals process 

• Provide information on service availability which includes: 

• Parking 

• U-Pass

• Student/Staff and Alumni cards 

• Lockers 

• Determining outstanding accounts and encumbrances 

• Accepting payments for parking, lockers, and card services  

• Reconciling and balancing daily transactions 

CLERICAL 

• Creating and updating student, staff, guest records

• Entering data, in Parking management software, GeneSIS, and Card productions software

• Responding to emails and phone calls

• Assisting clients with form completion

• Assisting clients with form completion

• Provide campus directions

• Running required reports

Processes 

• Demonstrates correct methodologies, processes, and procedures of new full-time and part-time staff  

• Other Duties as Assigned 

Required Qualifications:  

• One (1) year certificate related to business, office administration, marketing or related industry

• Minimum of three (3) years experienceof practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting.  

• Work experience in a complex detail-oriented, customer service-driven computerized office setting.  

• Experience in Microsoft Outlook, Word, and Excel   

*Position is paid at Clerk, Payband D-Comparator