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Overview

Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.

Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.

PayMyTuition customers and users receive dedicated and individualized support through our diverse Customer Success team. Customer Success at PayMyTuition comes with strong product knowledge of the various solutions and technology offered, positive attitude through the thick and thin as well as strong communications across a number of mediums. Initially, members of the Customer Success team will receive a broad perspective of knowledge across the core products, which along with boosted communications skills, will result in assisting and aiding clients through many different issues and problems with ease.

Key Responsibilities and Duties:

Skills and Qualifications:

The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

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Employment status: Temporary full-time
Position's anticipated start date: 2024-11-04 
Position's anticipated end date: 2025-03-30 

Classification: BT OPSEU 200
Salary/Rate of pay: 23.01

Application deadline: 2024-10-24 

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Main Purpose and Function

The Engineering Assistant I works with senior staff in the Traffic and Data Management branch to conduct field investigations related to traffic operations and safety; develops field reports; manages and update branch databases, prepares basic sign and traffic control plans related to projects within the Transportation Division and responds to citizen concerns related to safety.

Key Contacts and Reporting Relationships

The position reports to the Traffic Safety Engineer (Civil Engineer I) and receives direction from the Engineering Assistant III Traffic Safety. The position works with staff in other Transportation branches, Streets and Electrical Design branch, Traffic and Electrical branch, and Vancouver Police Department. Key external contacts include residents, businesses, transportation companies, partner agencies including ICBC and Translink.

Specific Duties/Responsibilities

• Responds to public inquiries and uses the City’s Hansen system to allocate and track citizen inquiries and requests from 311.
• Conducts field investigations and safety studies; makes observations, data entry and basic data analysis
• Prepares citizen opinion surveys, presentations, and maintains files, supplies, and equipment.
• Under the direction from senior staff, develops basic designs for signage and paint plans using AutoCAD
• Liaises with staff in other departments to coordinate work with upcoming projects.
• Ensures OQM (Organizational Quality Management) documentation is correctly undertaken
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience

• Completion of Grade 12 including drafting courses, or an equivalent combination of education, training and experience.
• Some experience in general office, clerical, customer service and/or junior drafting work
• Valid BC driver’s license

Knowledge, Skills and Abilities

• Working knowledge of the City’s street system, transportation policies and regulations, the Street & Traffic By-Law, the Manual of Uniform Traffic Control Devices, Traffic Control Manual for Work on Roadways
• Sound knowledge of departmental procedures relating to various engineering projects
• Excellent communication, interpersonal and customer service skills
• Ability to read and interpret engineering plans and specifications and perform design drafting

• Ability to work well in a team and business environment with little or no supervision under tight time lines
• Ability to problem solve with accuracy and detail in a technical environment
• Ability to be flexible and to accommodate the operational needs of the department.
• Ability to meet tight timelines in a multi-task environment.
• Ability to provide accurate and thorough information to the public.
• Ability to maintain a cooperative and effective working relationship with both internal and external stakeholders
• Ability to work outside in inclement weather
• Proficient in the use of software applications and databases such as MS Office, Hansen and AutoCAD

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: November, 2024

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: October 27, 2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 28/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  This position requires the successful candidate to use their own transportation.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 31/12/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Driver’s License Requirement:  A valid Ontario unrestricted DZ class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 29/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.