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As an Equipment Operator II in Infrastructure Operations, your primary responsibility will be to revitalize and upkeep parkland areas. You will utilize a variety of equipment, including but not limited to the Toro 5910 wide-cut mower, toolcat, skidsteer, and 120hp tractor loader. These may be equipped with various attachments such as rear mount aerators, material handlers, fertilizer spreaders, snowblowers, and box planers.

Here’s the work that you can expect to perform in this role:

• Proper operation and daily maintenance of all equipment included in the operation of tasks:  Skidsteer, tractor loader, Groundsmaster 5910, toolcat and 3 ton water truck
• Safely and effectively operate equipment to complete a variety of tasks as related to the development and maintenance of Edmonton’s parkland
• Perform daily inspection of equipment, report deficiencies and carry out minor maintenance requirements
• Safe handling and application of herbicides using backpack sprayers, tank and gun set-ups, and boom sprayers
• Scouting and monitoring of weed populations, participating in decision-making process to determine when action thresholds have been met
• Accurate identification of undesirable species and treatment in accordance with City policies, federal and provincial regulations
• Accurate record keeping of volumes, rates, and locations of applied products
• Knowledge of federal Migratory Bird Act, ability to perform bird sweeps to mitigate potential for negative interactions with nesting birds and contravention of the Act
• Perform other related duties as required

Qualifications

• Completion of Grade 10 or higher
• A minimum of 1 year of experience operating Skidsteer, tractor loader, Groundsmaster 5910, toolcat, 3 ton water truck
• A minimum of 1 year of experience handling and applying herbicides

Skills required for success:

• Demonstrated knowledge of equipment operation, maintenance, and repair
• Ability to troubleshoot common pump and small engine problems
• Knowledge of Parks and Roads Services Standard Operating Procedures, Hazard Assessments and Health and Safety Programs
• Knowledge of City policies regarding herbicide application
• Excellent verbal and written communication skills
• Ability to work well independently and as part of a larger team
• Ability to understand and effectively carry out oral and written instructions and prepare simple work records
• Physical strength and agility to perform the work of the class
• Excellent customer service skills
• Adaptable to changing priorities due to managerial direction or changes in weather
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Valid Alberta Class 5 driver's license (or provincial equivalent)
• Obtaining and maintaining a City Driver's permit
• Compliance with the City of Edmonton's Code of Practice for Respiratory Protective Equipment (including medical monitoring and being clean-shaven for proper equipment fit) is a requirement for this position

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 temporary full-time position for up to 5 months 

Hours of Work: 40 hours per week

Salary Range: $32.529 (Hourly)

Talent Acquisition Consultant: AW/SG

Classification Title: Equipment Operator II
Posting Date: Jun 18, 2024
Closing Date: June 25, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CUPE Local 30
Department: City Operations
Work Location(s): Various Locations Edmonton (City Wide)

We are seeking an experienced administrative professional to join the Edmonton Elections team! Reporting to the Director, the Administrative Coordinator will contribute in a meaningful way to the success of the Edmonton Election Project, which is a large-scale, multi-stakeholder, complex and highly legislated civic project that occurs every four years with very tight and legislated timelines. 

We are looking for a highly organized individual who is able to manage and prioritize duties in a complex, demanding and time sensitive environment.

You will:

• Manage the Director and Substitute Returning Officer’s calendar and schedule meetings to support operations
• Schedule and support meetings chaired by the Director, such as the Steering Committee, the Elections Leadership Team, and School Board meetings. This includes handling meeting logistics, preparing agendas, taking and distributing meeting minutes and tracking action items
• Compile background materials, information and briefings for the Director in preparation for meetings
• Draft and edit documents to support day to day operations such as agendas, reports, memos, letters and other correspondence
• Monitor and track the Director’s email to ensure that requests and inquiries are routed appropriately, tracked and monitored, and responded to within an appropriate time frame
• Ensure all correspondence and submissions are in the proper format, proofread and convey the appropriate information prior to the Director's approval
• Coordinate the workflow and tracking of reports assigned to the Election Team, ensuring the Director and City Clerk’s Office is kept informed
• Recognize sensitive and/or confidential issues and bring matters to the attention of the Director and Substitute Returning Officer
• Advise the Director of steps taken to resolve issues requiring the Director's approval
• Oversee the coordination and handling of workflow and activities that come into the Election Team to ensure needs are captured, tracked and processed in a timely manner
• Provide indirect support to the Election Leadership Team as it relates to assigning routine reports or requests for information from the Director and/or City Clerk’s Office, as required
• Support the Director in managing expense report reviews, monthly cost reporting, etc
• Act as the administrative liaison between the Election Team and the Branch Manager’s Office and other departments

Qualifications

• Completion of a high school diploma including business subjects with an emphasis on office administration, or completion of an appropriate administrative professional certificate program from an accredited business school or college
• A minimum of two (2) years progressively responsible and diversified office and administrative experience, providing support at the senior leadership level
• Experience working in a public sector environment would be an asset

Skills Required for Success:

• Ability to manage duties, take initiative and be responsive to changing priorities and circumstances in a complex, demanding and time sensitive environment
• Ability to work and make decisions related to coordinating and assigning tasks to be actioned, scheduling, and responding to inquiries with a high degree of independence
• Ability to handle confidential information on a routine basis with a high degree of judgement and discretion, and recognize politically sensitive issues and bring matters to the Director’s attention
• Must be able to maintain a general level of understanding of the Local Authorities Election Act
• Ability to oversee and supervise the work of other administrative support staff
• Excellent organizational, time management and prioritization skills are required
• Superior written and verbal communication skills are required, along with excellent proofreading skills and a high level of accuracy
• Ability to establish and maintain effective working relationships
• Advanced skills are required in Google (mail, calendar, drive, docs, slides, sheets, forms)
• Knowledge of City of Edmonton processes and procedures is an asset
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework 
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies

Conditions of Employment:

• Hours of Work: 33.75 hours per week

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected]. 

Up to 1 temporary, benefits-eligible position  that may continue for up to 18 months

Salary Range:  $25.172 - $31.257 (Hourly); $44,346.770 - $55,067.020 (Annually)
Talent Acquisition Consultant: NC/MZ

Classification Title: Word/Data Processing Clerk II
Posting Date: Jun 18, 2024
Closing Date: June 28, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Project Term (Up to 36 months) Full-time
Union: CSU 52
Department: Office of the City Manager
Work Location(s): Elections Office, 16304 - 114 Ave Edmonton T5J 3R8

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to sweep, mop, wash, and polish floors, dust furniture, and vacuum carpeting, area rugs, draperies, and upholstered furniture
• The candidates should be able to make beds, change sheets, and stock linen closets
• The candidates should be able to clean, disinfect, and polish kitchen and bathroom fixtures and appliances, disinfect operating rooms and other areas, and clean and disinfect elevators
• The candidates should be able to pick up debris, empty trash containers, wash windows, walls, and ceilings, and clean changing rooms and showers

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates should have standard educational qualification such as Secondary (high) school graduation certificate or equivalent experience.
Experience: The candidate should have at least 1 year to less than 2 years of experience in a related industry.

Location: 1102 4th Street Edmonton International Airport Nisku, AB T9E 8E2
Shifts: Day, Evening, Night, Weekend, Shift, Overtime, Early Morning, Morning
Work Setting: Hotel, motel, resort

Other Requirements:

• • The candidate should have reliability and values and ethics.

• The candidate should be efficient and a good team player.

Responsibilities:

• The candidate should be able to sweep, mop, wash and polish floors, dust furniture, vacuum carpeting, area rugs, draperies and upholstered furniture, make beds and change sheets, distribute clean towels and toiletries, stock linen closet.
• The candidate should clean, disinfect and polish kitchen and bathroom fixtures and appliances, attend to guests’ requests for extra supplies or other items, pick up debris and empty trash containers.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By mail:
1102 4th Street Edmonton International Airport
Nisku, AB
T9E 8E2

In-person:
1102 4th Street Edmonton International Airport
Nisku, AB
T9E 8E2 Between 01:00 PM and 02:00 PM

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Security and safety: Criminal record check

Location: 5133 106 a st, Edmonton, AB T6H 2W6
Shifts: Day, Evening, Weekend, Flexible Hours, Early Morning, Morning
Work setting: Various locations

Physical Requirements:

• The candidates should be accustomed to working in a fast-paced environment and be experienced in handling repetitive tasks
• The candidates should be able to meet tight deadlines, handle heavy loads as necessary, and possess physical strength and endurance for physically demanding tasks

Other Requirements:

• The candidates should demonstrate flexibility in their work approach and be reliable team players in fulfilling their responsibilities

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to load, unload, and transport construction materials, assist heavy equipment operators, and remove rubble and other debris at construction sites
• The candidates should be able to erect and dismantle concrete forms, scaffolding, ramps, catwalks, shoring, and barricades, mix, pour, and spread materials, and assist in framing houses, erecting walls, and building roofs
• The candidates should be able to assist in demolishing buildings, clean and pile salvaged materials, and clean up chemical spills and other contaminants

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years

Location: 4990 – 93 AVENUE NW Edmonton, AB T6B 2L6
Shifts: Day, Evening, Weekend, Morning

Candidate Status:

• • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada

• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to estimate costs and materials, read blueprints and drawings, and requisition materials and supplies
• The candidates should be able to prepare production and other reports, resolve work problems, and recommend measures to improve productivity
• The candidates should be able to recruit and hire workers, coordinate and schedule activities, and establish methods to meet work schedules
• The candidates should be able to coordinate work activities with other project supervisors or managers and supervise workers and projects

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Are you up to the challenge of thinking outside the box when it comes to permitting, inspections and process improvements to help with the future of building a safe and healthy city? If so, read on!

As a Building Safety Codes Officer III on the Compliance Learning & Innovation team, you will use your technical expertise in all aspects related to the requirements of Safety Codes Act and other applicable regulations and bylaws.

Your assignments will include specialized work related to process improvements, evolving council priorities(including affordable/supportive housing, climate/energy targets, and advancement of the City Plan) and complex technical work related to Alternate Solutions, Citywide Variances, Special Event permits and evolving section/branch project work such as with the Permitting and Licensing Initiative team.  

You will further advise, guide, mentor and coach Safety Codes Officers, to ensure the technical work of these officers is in alignment with City of Edmonton standards. Your work will be distinguished from the Safety Codes Officer II by additional responsibility in completing complex inspections and/or plans examinations, the review of escalated plans and inspections, and project specific duties. This position will be consulted on for code interpretations and the creation of new processes, policies and SOP development with the Compliance Learning & Innovation team..

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Conduct plans examination and/or onsite inspections
  
• Notify applicants of findings by report
  
• Support consistent interpretations of codes, policies and procedures and resolves inconsistencies when they become apparent
  
• Assist SCOs in resolving concerns related to complex code, construction and/or enforcement issues
  
• Ensure the highest standard of service is provided by sharing best practices and advanced knowledge and applications
  
• Act as a SME resource for escalation for other Safety Codes Officers in handling requests of peculiar nature or day-to-day escalation processes
  
• Engage with other Officers to discuss trends, challenges and emerging concerns to discuss with supervisors and managers
  
• Act as lead plans examiner or inspector on complex cases where other Safety Codes Officers may be assigned to participate and share knowledge, tips, methods, and best practices with other Officers
  
• Mentor Safety Codes Officers both in the field and the office
  
• Provide comments and support  changes to processes and code interpretations
  
• Lead code interpretations within discipline
  
• Write Safety Codes Orders and Infraction letters as well as consult with team when they are writing Orders to ensure clarity and proper subject matter
  
• Inspect buildings as frequently as necessary during the course of construction, alteration or repair to determine conformity with approved plans, requirements of the codes and related regulations, the Quality Management Plan, bylaws
  
• Perform site inspections as requested to ensure alignment with plan examiners’ observations and the applicable legislation at various points during the construction process
  
• Consult with or assist related departments, provincial authorities and associations as needed
  Inspect buildings at recognized stages of construction and identify Safety Codes infractions for owners/developers prior to occupancy being granted at the final inspection, or to assess the extent of damages and to determine the repairs necessary to return such structures to required standards
  
• Grant detailed permits for construction to proceed at different stages as per submitted and approved plans
  
• Consult with or assists other units within Urban Planning and Economy and the City, provincial authorities or associations on complex information
  
• Input relevant data, reports, correspondence and permits into POSSE and other systems used by the City
  
• Create reports or other correspondence detailing any questions or deficiencies found on site as well as actions taken and recommendations provided
  
• Coordinate review as required with other departments
  
• Provide interpretation/information relating to the Building Code, bylaws or other regulations to contractors, builders, designers, developers or citizens, as applicable
  
• Explain requirements of safety codes and educates developers, owners or other parties involved as appropriate
  
• Build relationships with builders, home owners, applicants, contractors to enhance City reputation and service delivery
  
• Perform other related duties as required
  

Qualifications

• Grade 12
• 3 years experience as a Registered Safety Codes Officer in plans examination and/or inspection within a related Building discipline
• Journeyman carpenter, plumber, electrician, sheet metal worker or bricklayer certification recognized in Alberta with a minimum of six (6) years’ journeyman experience in the construction of commercial and residential buildings; OR  2-year technology diploma in a related field or equivalent recognized in Canada and eight (8) years of relevant experience in the building construction industry; OR Engineering or architecture degree recognized in Canada and six (6) years of relevant experience in the building construction industry
• Registered as a Safety Codes Officerin the Province of Alberta having satisfactorily completed training achieving certification as Residential,
• Part 9 and Part 3 or equivalent (Group A Level 3) with Safety Codes Council in the Province of Alberta
• Demonstrated experience with providing advice, guidance, coaching and mentoring of team members
• Experience with a variety of personal computer software
• Strong knowledge of standard methods, techniques, materials, tools and equipment employed in the building construction trades with experience involving residential projects
• Knowledge of the Safety Codes Act, the National Building Code - Alberta Edition, City Bylaws and related policies, procedures and regulations as they pertain to residential and commercial buildings
• Must possess the ability to analyze and interpret legislation in contexts with unique or unfamiliar circumstances
• Ability to recognize construction that does not meet the intent of the National Building Code - Alberta Edition or hazardous conditions pertaining to residential and commercial building construction and determine structural stability of residential/commercial buildings through review of plans or on-site inspections
• Ability to analyze and interpret plans or designs prepared by applicants, architects and/or engineers
• Advanced communication skills, both verbally and in writing to convey important information to concerned parties and foster compliance, collaboration or buy-in
• Exceptionally strong communication skills to share knowledge and provide guidance and education to other Safety Codes Officers
• Ability to explain advanced technical concepts and interpretations to citizens, developers and staff
• Proven ability to manage multiple priorities and projects and effectively organize tasks while changing priorities and circumstances
• Ability to make impartial and transparent decisions in the application of Safety Codes
• Proficient in the use of personal computers for data entry, plan review, communication with customers
• Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
• Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
• Demonstrate the key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator
• Valid Alberta Class 5 driver's licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance
• Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
• Applicants may be tested
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected].

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week or 40 hours per week depending on seasonal needs

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary (33.75 hours): $50.105 - $62.836 (Hourly); $88,272.48 - $110,701.32 (Annually)

Salary (40 hours): $47.346 - $59.382 (Hourly); $98,858.45 - $123,989.62 (Annually)

Talent Acquisition Consultant: RD/JF

Classification Title: Safety Codes Officer III
Posting Date: Jun 14, 2024
Closing Date: June 21, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Urban Planning and Economy
Work Location(s): 3rd Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

Acting as the first point of contact for our Directors, you'll be at the forefront of our branch's operations, providing essential support and maintaining consistent processes. Your role will be diverse, requiring you to develop a deep understanding of our business goals while aligning priorities to ensure seamless operations.

What will you do?

• High level of executive confidential interaction required 
• High level of coordination and communication with multiple stakeholders
• Ability to prioritize and organize multiple and varied duties with minimal direction
• Manage the flow of incoming and outgoing correspondence and information through the Director’s office, ensuring documents and records are properly entered and recorded
• Compile, summarize and send communications to the unit, section and other audiences on behalf of the Director
• Manage the Director’s schedule, including monitoring calendars; prioritizing, shifting and scheduling meetings to allow for preparation, down time and travel time
• Support the delivery of meetings, including booking rooms, preparing and distributing agendas and meeting materials, booking catering, managing attendance lists and coordinating guests
• Assist with meeting logistics, taking minutes and following up on action items
• Provides assistance with recruitment efforts in the area
• Formats and drafts various documents, including memos, minutes, letters, reports,inquiries, presentation slides, emails
• Provides clerical/computer support to new employees, work experience students and consultants, including initial and general training
• Monitors and coordinates various administrative support services for the unit
• Prepares, reconciles and submits the credit card expense claims for Directors and/or unit staff
• Perform other related duties as required

Qualifications

• Completion of Grade 12 (or higher, or equivalent) including business subjects related to word/information processing and/or data entry OR
• An approved certificate program from an approved business school/college
• Minimum of 2 years of progressively responsible and diversified word/information processing experience, including providing clerical support to a team of professionals, creating and formatting documents, maintaining records, managing calendars/correspondence, preparing expense statements and/or performing financial processing

Skills required for success:

• Understanding of operational and unionized environments is preferred
• Demonstrated ability to work independently and actively participate as a member of a larger team
• Ability to perform tasks with a high level of political sensitivity and accuracy, and in accordance with established policies, procedures and formats
• Ability to manage a large volume of work with diverse and sometimes conflicting demands and timelines
• Ability to establish and maintain effective working relationships
• Ability to perform basic mathematical and financial calculations, including ability to manage financial processes such as invoice payment and account reconciliations
• Excellent verbal and written communication skills, including elevated skills in grammar, punctuation and spelling
• Proficiency in applicable software and databases, such as Google Workspace (Gmail, Calendar, Sheets, Doc, Slides, Forms, etc.) and the ability to adapt to and learn new evolving technology

Work Environment:

• Note: This position may be eligible for ahybrid work arrangementwith the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
  The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement
Talent sourced through this process may be considered for similar opportunities within the City of Edmonton

Hours of Work: 40 hours per week.

Salary Range: $23.787 - $29.534 (Hourly); $49,667.260 - $61,666.990 (Annually)

Talent Acquisition Consultant: PL/RA

IND123

Classification Title: Word/Data Pro Clerk II - 8hrs
Posting Date: Jun 14, 2024
Closing Date: Jun 28, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Fleet Services, Ellerslie Facility, 2415 - 101 Street SW Edmonton T6X 1A1

Everyday flexibility. Hybrid work environments. Collaborative connection.

CWB Corporate

Put a new spin on your banking career

The overwhelming majority of our employees say CWB is a Great Place to Work®

We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB.  You’ll love it here too.

The opportunity

The Service Desk Analyst delivers high quality technical support and customer service to internal stakeholders across CWB Financial Group, ensuring their IT-related issues are resolved promptly and effectively.  By managing and resolving Incidents, processing Service Requests, and providing expert guidance, they aim to maintain high levels of user satisfaction and operational efficiency, enabling seamless and productive use of technology within the organization.

Specific Accountabilities

Accountability #1 – Client Support

• Incident Management

  • Logging, categorizing, and prioritizing Incidents reported by Client Partners.

  • Diagnosing and resolving technical issues and/or updating client partners within agreed time frames.

  • Triaging unresolved incidents to appropriate support teams.

• Service Request Management

  • Fulfilling Service Requests such as access provisioning, access deprovisioning, software installs, etc.

  • Ensuring Service Requests are fulfilled and communicated within established timelines.

• Communication

  • Receive and process contacts from Client Partners  through various methods: phone, self-serve, email, chat, etc.

  • Keeping Client Partners informed about the status and progress of their Incidents and Service Requests.

  • Interpreting and translating customer concerns and requests for IS teams and technical outcomes into laymen speak for Client Partners.

  • Providing clear and concise instructions to users for troubleshooting and resolving issues.

  • Initiating and communicating updates to Major Incidents to IS and/or Client Partners.

• Documentation

  • Maintaining accurate records of Incidents, Service Requests, and outcomes in ServiceNow

  • Creating and updating knowledge base articles, intranet pages and support documentation.

• Problem Management Support

  • Identifying and documenting recurring issues within Problem Management for root cause investigation.

  • Assisting in the investigation and analysis of underlying problems.

• User Training and Support

  • Educating Client Partners on best practices for using IT systems and software.

• Compliance and Security

  • Adhering to IS policies, procedures and security protocols. 

  • Ensuring compliance with data protection and privacy regulations.

• Customer Service

  • Delivering excellence customer service and maintaining a professional demeanor.

  • Ensuring user satisfaction and addressing any concerns or complaints.

Accountability 2 – Process Development and Improvement

• Continuous Improvement

  • Recommend improvements to existing processes and procedures to increased efficiencies, improve turn-around time of Client Partner contacts or prevent Incidents.

  • Participate in process improvement initiatives.

  • Provide feedback on tools, processes and procedures to enhance service quality.

• Learn and support new or changing services transitioned to operations.

Accountability #3 – People

• Inspire trust by being open, honest and direct in communication meeting commitments and behaving ethically in all dealings

• Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel

• Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment

• Accept responsibility and accountability for actions and results

• Make decisions guided by common sense and sound business judgement

• Prepare and regularly review annual goals and career development plan with manager/supervisor

• Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions.

Skills and competencies that will take you further

Professional Knowledge (Education & Technical Knowledge)

• University Degree\Community College diploma in Information Technology and/or Business Administration.

• ITIL Foundations Certificate considered an asset.

Professional Experience (Practical Experience)

• 1+ years of IS/IT work experience and related study in a client service or service desk environment, with an understanding of the various functions of an IT department.

• Experience with ITSM tools, Microsoft Entra ID (Azure Active Directory), Microsoft 365 Administration, Microsoft System Center Configuration Manager (SCCM), Citrix, and VPN.

Professional Competencies

• Ability to prioritize and manage a large number of tasks simultaneously.

• Excellent written and oral communication skills to communicate with both technical and business team members/stakeholders.

• Strong focus on customer service with a patient, positive and customer friendly attitude.

• Ability to understand and accurately interpret the meaning, purpose impact and urgency of issues and requests reported by Client Partners

• Ability to remain calm in high-pressure situations and deescalate.

• Strong analytical and problem-solving skills.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Closing Date:

* Position closes at 12:01am on the close date identified below.

07/1/2024

Location: Vancouver, BC, Edmonton, AB, Calgary, AB, Winnipeg, MB, Toronto, ON

Put a new spin on your banking career

The overwhelming majority of our employees say CWB is a Great Place to Work®

We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB.  You’ll love it here too.

The opportunity

We are seeking a practiced HR professional to join our People & Culture team as an HR Business Advisor. In our fast-paced environment, you will act as a strategic partner to our HR Business Partner team in many areas such as workforce planning, talent management, employee relations, compensation, workforce culture, and HR program development and support. Your role will also involve supporting and implementing employee relations, human resources and talent management policies, programs, and practices. We are proud of the crucial role we play in ensuring the continued support and success of internal clients within CWB Financial Group.

Areas of focus

Resource to leaders & employees

• In consultation with the HR Business Partners or AVP, HR Business Partnerships, provide guidance, counsel, direction and advice to leaders and employees on HR matters.

• Provide advice and guidance to managers on the interpretation and implementation of policies.

• Support the HR Business Partners or AVP, HR Business Partnerships to provide managers advice in coaching, performance management and evaluation of employees.

• Ensures any talent development strategy is embedded in talent discussions and progression with business leaders.

• Listen to and resolve, with assistance from the HR Business Partners or AVP, HR Business Partnerships, employee concerns and feedback, and be an ‘advocate’ for the employee.

• Partner with HR Business Partners or AVP, HR Business Partnerships and business leaders on workforce initiatives related to strategic plan and budget.

• Ensures business leaders areas are educated on legislation and CWB policies in accordance with all compensation aspects (OT, Hours of work, STIP structure, etc.) by consulting with HR Business Partners or AVP, HR Business Partnerships.

• Understand and apply knowledge of all policy and procedures, developing judgement to adapt these to achieve the desired outcome.

• Through consultation with HR Business Partners or AVP, HR Business Partnerships advise business leaders on compensation and incentive decisions using analysis of role, performance, market, & internal structure, supporting the pay review process.

• Incorporate ROI in HR with solutions for client and operational strategy.

Supporting HR & business initiatives 

• In support of the HR Business Partners and AVP, HR Business Partnerships:

  • Employee Relations –Works with leaders to proactively resolve employee relations issues, conducts investigations and makes recommendations for resolution; document disciplinary actions and makes recommendation for performance improvement; actively involved in employee terminations

  • Workforce Planning – responsibility of ensuring that it plans adequately for all the organization’s future engagements and business needs

  • Compensation – Assisting hiring managers with the writing and updating of job descriptions and maintaining them annually; maintaining internal hierarchy with regards to pay; making recommendations with regards to pay, merit increases, salary structure maintenance, etc.; making sure that the organization is compliant with the various wage and hour laws; implementing and maintaining a creative performance evaluation system for all employees

  • Workforce Culture – support the business in HR Engagement initiatives; promotes an inclusive workplace; demonstrate and promote CWB values; drive, influence, advise and support the culture and people aspects of organizational change

  • HR Programs Development & Support - Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures; consult and deliver new/amended policies and procedures into the organization

Successful incumbent

Education

• Post-secondary education (degree or diploma in Human Resources) and industry related courses/programs in employee relations and talent acquisition

Professional Experience

• Minimum of 3-5 years of experience as a HR experience

• Attributes include an understanding of talent acquisition processes, facilitation and project management.

• Experience in working with stakeholders across the business.

• Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook, etc.); knowledge and experience with an HRIS system is desirable.

Personal Competencies

• Excellent communication skills, both written and verbal

• Ability to maintain a high level of confidentiality.

• Strong interpersonal and collaboration skills with the ability to build sustaining relationships with client groups

• Excellent presentation skills.

• Ability and willingness to travel for work.

• The incumbent requires significant communication skills, good judgement and the ability to influence management. 

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

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