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Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

 Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds. 

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 3 to less than 5 years
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be be physically demanding
• The candidates should be able to work in noisy area
• The candidates should be able to stand, bend, crouch, and kneel for extended periods
• The candidates should be able to handle heavy loads
• The candidates should be able to do manual dexterity

Other Requirements:

• The candidate should be accurate
• The candidates should have excellent oral communication, excellent written communication, and be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to test and observe electrical and mechanical conditions of equipment, troubleshoot and repair electric motors, transformers, switchgear, generators and other electro-mechanical equipment
• The candidates should be able to replace or recondition shafts, bearings, commutators and other components
• The candidates should be able to perform on-site servicing and repair
• The candidates should be able to test and repair or replace faulty wiring or components in electrical switchgear
• The candidates should be able to test repaired motors, transformers, switchgear or other electrical apparatus to ensure proper performance

Benefits:

• The candidates will get dental plan, disability benefits, health care plan, team building opportunities, free parking available, life insurance and bonus

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 3 to less than 5 years
Security and safety: Criminal record check

Physical Requirements:

• • The candidates should be be physically demanding

• The candidates should be able to work in noisy area
• The candidates should be able to stand, bend, crouch, and kneel for extended periods
• The candidates should be able to handle heavy loads
• The candidates should be able to do manual dexterity

Other Requirements:

• The candidate should be accurate
• The candidates should have excellent oral communication, excellent written communication, and be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to test and observe electrical and mechanical conditions of equipment, troubleshoot and repair electric motors, transformers, switchgear, generators and other electro-mechanical equipment
• The candidates should be able to replace or recondition shafts, bearings, commutators and other components
• The candidates should be able to perform on-site servicing and repair
• The candidates should be able to test and repair or replace faulty wiring or components in electrical switchgear
• The candidates should be able to test repaired motors, transformers, switchgear or other electrical apparatus to ensure proper performance

Benefits:

• The candidates will get dental plan, disability benefits, health care plan, team building opportunities, free parking available, life insurance and bonus

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 2 to less than 3 years
Computer and technology knowledge: Multi-line switchboard, word processing software, central reservation system (CRS)
Security and safety: Bondable and Criminal record check

Location: 2694 Brookdale Avenue Cornwall, ON K6J 5Y2
Shifts: Day, Evening, Night, Weekend, Shift, To be determined, Morning, 15:00 to 22:00
Transportation information: Own transportation and Public transportation is not available
Work setting: Hotel, motel, resort and Rural area

Physical Requirements:

• The candidates should possess a strong attention to detail, ensuring accuracy and precision in their work
• The candidates should be adept at thriving in a fast-paced environment, managing tasks efficiently
• The candidates should be comfortable standing for extended periods, as required by the job
• The candidates should be able to work under pressure, maintaining composure and effectiveness in challenging situations

Other Requirements:

• The candidates should demonstrate a strong client focus, prioritizing customer satisfaction and needs
• The candidates should exhibit dependability, ensuring consistency and trustworthiness in their work
• The candidates should possess efficient interpersonal skills, facilitating effective communication with team members and clients
• The candidates should demonstrate excellent oral communication skills in conveying information clearly and professionally
• The candidates should showcase excellent written communication skills for effective documentation and correspondence
• The candidates should be flexible, adapting to changing circumstances and tasks as required
• The candidates should exercise good judgment in decision-making and problem-solving situations
• The candidates should be organized in their work, maintaining order and structure in tasks and responsibilities
• The candidates should be reliable, consistently delivering on commitments and tasks
• The candidates should be team players, fostering collaboration and positive interactions within the team

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to register arriving guests, assign rooms, and process group arrivals and departures
• The candidates should be able to take, cancel, and change room reservations, provide information on hotel facilities and services, and offer general information about points of interest in the area
• The candidates should be able to investigate and resolve complaints and claims, process guests’ departures, calculate charges, and receive payments
• The candidates should be able to balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments
• The candidates should be able to follow emergency and safety procedures, perform clerical duties such as faxing, filing, and photocopying, and answer the telephone, relay telephone calls, and messages
• The candidates should be able to assist clients/guests with special needs, handle wake-up calls, perform light housekeeping and cleaning duties, and provide customer service

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume and Cover letter) through the below-mentioned details

By email
[email protected]

In person
2694 Brookdale Avenue
Cornwall, ON
K6J 5Y2
Between 08:30 a.m. and 04:30 p.m.

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Job Summary: As a Cleaner of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Cleaner will:

• Clean floors by sweeping, mopping or vacuuming
• Sweeping of exterior perimeter of the building
• Empty waste receptacle
• Transport garbage from drop points to garbage bins or compactor 
• Cleans and stores equipment and machinery used
• Replenishes cleaning solutions
• Follow procedures for dilution of detergents
• Low and high dusting, wiping surfaces, glass cleaning and cleaning bathrooms as required
• Notify supervisors concerning the need for major repairs 
• Other duties that management may assign depending on facility needs (cleaning appliances, run dishwashers etc.)

 Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

We are seeking a Bilingual Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. 
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions. 
• Assists in the training of Security Guards and review of post orders. 
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts. 
• Prepares, files and submits various reports as required. 
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. 
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. 
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. 

QUALIFICATIONS

• Bilingual (English and French).
• 2 years minimum experience in the same role or similar.
• Be eligible to obtain a security clearance (min 5 years in Canada).
• Security Guard license (BSP).
• Flexibility and availability to be on-call 24/7 as needed.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance. 
• Ability to track and maintain schedule assignments. 
• Understanding of a variety of security and safety devices and controls. 
• Ability to adapt to changes in the external environment and organization. 
• Strong customer service and results orientation. 

Available positions:

• Day, evening and night shifts
• Total of 24 hours, 36 hours or 40 hours per week

Job Requirements:

• Valid security guard license (BSP)
• Valid first aid certificate (CPR)
• Be willing to obtain or have a reliability clearance (minimum 5 years of residence in Canada)
• Customer service skills
• Proactive, punctual and professional
• Ideally reside in Gatineau or its surroundings

Main tasks to be accomplished:

• Regular patrols (rounds)
• Surveillance of the premises
• Reporting of incidents and events
• Beware of and report potential hazards
• Respond to specific customer requests

Securitas Canada is an equal opportunity employer. We encourage applications from all four designated groups—women, Indigenous communities, visible minorities, and persons with disabilities.

#AF-EasternCanada

Are you interested in exploring an opportunity at Gazifère? We would love to hear from you - apply today!

What You Will Do

• Speak to customers in a high volume, fast paced environment via phone and email.

• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers

• Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner

• Seize opportunities to upsell service and/or product to customers.

• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.

• Cordially and respectfully resolve complaints and transform them into lessons learned.

• Perform related administrative tasks, as the need arises

Who You Are

You will have the following:

• High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset);

• Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.

• Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience.

• Excellent listening and interpersonal skills

• Proven analytical, decision making, and problem solving capabilities

• Proven organizational skills with the ability to prioritize

• Computer savvy, comfortable sitting at a desk and working with multiple monitors

• Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems

• Strong attention to detail and thorough application of procedures

• Demonstrated motivation, solid work ethic and willingness to learn

Working Conditions

35 hours/week; Variable shifts between 7am to 8pm, Monday to Friday.

Posting End Date:

May 04, 2025

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.  In this role, the Bilingual Customer Service  rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.  You will work with a team of professionals delivering property management services.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:

• 220,000 square feet of fully modernized and renovated space, operates 5 days a week
• Number of employees vary from building to building
• Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
• Locations such as GOC National Capital Region

KEY DUTIES & RESPONSIBILITIES

Client Support

• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
• Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
• Act as an ambassador for the Workplace Experience Program
• Respond to incoming calls promptly, professionally and courteously.
• Maintain and distribute program related documentation in support of Experience team onboarding and training.
• Assist in planning minor events and setting up meeting venues
• Provide maps of the amenity areas of the location
• Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
• Manage security access cards for visitors and contractors.
• Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
• Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.

• Bilingual Customer Service  (Eng/Fre)  must be Bilingual French (fluent in both written and verbal communication)
• This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
• College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
• High level of people skills - service oriented, customer-focused and a can-do attitude
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
• Strong written and verbal communication skills
• Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
• Self-taught, able to work both independently and in a team
• Pro-active, approachable, and solution-based
• Ability to handle multiple priorities and work under pressure
• Strong organization skills

Licenses and/or Professional Accreditation

• Clean criminal record check
• Basic knowledge of health and Safety Legislation and regulatory requirements

Other

Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19.