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Director, Talent Acquisition Full-time Job

Maple Leaf Foods Plc

Human Resources   Mississauga
Job Details

You will lead a transformative approach to talent acquisition, ensuring our team, processes, and competencies are aligned to support the organizational strategy and our Maple Leaf Blueprint.  
 
Reporting to the Vice President, Talent, you will coach and develop the Talent Acquisition team to deliver high-impact and business-aligned hiring solutions. Specifically, you will:  

  • Foster a High-Performing Talent Team: Empower, mentor, and motivate the recruitment team to excel as Talent Advisors. Support competency development in strategic partnerships, recruitment delivery, agile planning, data and insights, candidate experience, talent sourcing, and tech adoption. 
  • Strengthen Strategic Partnerships: Collaborate closely with senior leaders and hiring managers, aligning recruitment strategies with business goals. Guide team members in developing trusted relationships with key stakeholders, including HR, Finance, Legal, IT, and other corporate functions. 
  • Champion Workforce Planning and Agility: Lead talent forecasting and support workforce planning initiatives to ensure we meet evolving talent demands. Instill an agile mindset within the team to adapt quickly to market changes and emerging business needs. 
  • Optimize Resourcing Models: Implement adaptable resourcing strategies. Assess internal competencies and external market opportunities to recommend the most effective approaches for current and long-term talent needs. 
  • Lead our Frontline Recruitment Strategy: Support and advise Maple Leaf Foods plants to streamline recruitment processes, implement recruitment tools, and oversee our international candidate recruitment programs.  
  • Align Recruitment Programs with Organizational Strategy: Coach and support team members to deliver impactful Executive Recruitment, Campus Recruitment, and Internal Mobility programs. 
  • Leverage Data-Driven Insights: Develop a culture of analytics-driven recruitment, enabling the team to use data and insights to guide hiring decisions and anticipate talent needs.  
  • Drive a Best-in-Class Candidate Experience: Lead initiatives to deliver an exceptional candidate experience, ensuring every candidate interaction is positive and reflective of the values and commitments of Maple Leaf Foods. Foster team-wide commitment to making the recruitment process engaging, transparent, and inclusive. 
  • Utilize Emerging Technologies: Equip the team to leverage AI and other cutting-edge tools that enhance recruitment efficiency and innovation.  
  • Optimize Vendor Partnerships: Streamline and manage relationships with recruitment vendors and partners to maximize value, efficiency, and alignment with our talent needs.  
  • Amplify our Employer Brand and EVP: Develop and champion a compelling Employer Value Proposition (EVP) and Employer Brand program that resonates with current and prospective talent. Lead employer brand initiatives to promote Maple Leaf Foods as an employer of choice. 
  • Advance Diversity, Equity, and Inclusion (DEI): Promote and foster DEI at every stage of the recruitment lifecycle. Build and implement strategies that attract diverse talent and create equitable opportunities, supporting our broader DEI goals. 
  • Support M&A Talent Integration: Provide expertise in mergers and acquisitions by conducting thorough talent due diligence and analyzing workforce alignment. Partner with cross-functional teams to ensure talent strategies support M&A outcomes. 
  • Strive for Operational Excellence: Drive continuous improvement with Talent Acquisition processes. Implement frameworks that enhance productivity, effectiveness, and alignment with our objectives. 
  • Provide Talent Analytics & Reporting to the Business: Establish metrics, analytics, and reporting tools that track recruitment performance and effectiveness. Leverage these insights to proactively address emerging needs and guide our strategic direction. 

Any MLF team member interested in being considered for this role are encouraged to apply online by December 09. Applications received beyond that date are not guaranteed consideration.

What You’ll Bring to the Role: 

  • Visionary Leadership & Strategic Acumen: You bring demonstrated success in creating and executing talent acquisition strategies that align with long-term business goals. Previous success leading recruitment functions within manufacturing and supply chain is an asset.  
  • Influence & Stakeholder Engagement: Proven ability to develop trusted partnerships and engage effectively with senior leaders. You are skilled in communicating a compelling vision and aligning talent goals with organizational priorities. 
  • Innovation in Talent Acquisition: You have a consistent record of introducing and scaling advanced recruitment practices. You are recognized as a “thought leader” within the Talent Acquisition industry, as seen in your efforts to educate and inform the broader TA community on next-gen talent strategy. 
  • Data-Driven Decision-Making: Deep expertise in utilizing data and analytics to guide recruitment strategies, forecast talent needs, and improve processes. You advocate for data-informed decision-making to elevate recruitment effectiveness and business alignment. 
  • International Talent Mobility Expertise: You bring expertise and remain current on government policies related to the Labour Market Impact Assessment (LMIA), Temporary Foreign Worker Program (TFWP), cross-border recruitment, and other global mobility programs. 
  • Operational Excellence & Organizational Development: You bring a proven track record of implementing efficient processes, metrics, and frameworks that drive continuous improvement within talent acquisition and adjacent HR functions. 
  • Employer Branding & EVP Development: You have a portfolio of examples that support your ability to craft and promote a compelling Employer Value Proposition. 
  • Commitment to Diversity, Equity, and Inclusion (DEI): You have recurring success in embedding DEI principles into recruitment and talent practices. You are skilled at building inclusive hiring processes that attract diverse talent and create equitable opportunities. 
  • Executive-Level Problem Solving & Agility: You have a history of navigating complex challenges at the senior leadership level with agility and sound judgment. You’re also skilled at promoting a culture of empowerment, curiosity, and flexibility across the recruitment function. 

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Director, Talent Acquisition

Maple Leaf Foods Plc
Mississauga
  Human Resources Full-time
You will lead a transformative approach to talent acquisition, ensuring our team, processes, and competencies are aligned to support the organizational strategy and our Maple Leaf...
Learn More
Nov 26th, 2024 at 14:28

Executive Assistant Full-time Job

Maple Leaf Foods Plc

Administrative Jobs   Mississauga
Job Details

Reporting to the Purpose Advisor and Chair of Centre for Action on Food Security (CAFS), the Executive Assistant will provide executive level administrative support to the Purpose Advisor and Chair, Maple Leaf Centre for Food Security (MLCFS); the VP Govt and Industry Relations (GIR); the VP Animal Care; and the Director of Community Involvement/Executive Director, MLCFS.  The successful candidate will navigate this dynamic role to interact seamlessly addressing the needs across various leaders simultaneously, which exercising professionalism and discretion.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 10. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

  • Serve as primary point of contact for internal and external stakeholders on behalf of several leaders representing a service-orientated approach
  • Extensive calendar management, including arranging meetings, monitoring events, and resolving conflicts.
  • Arrange travel schedules and associated arrangements.
  • Preparing and submitting travel and expense claim reports accurately and on time.
  • Working with Finance lead, support financial requirements, including assisting with budget preparation and monthly, quarterly, and year-end financial updates and tracking actual spend versus budget.
  • Supporting accounts receivables and payables requirements including new vendor requests, generation of purchase orders, and coordinating with vendors, accounts payable, and finance functions.
  • Supporting the Raise the Good in the Neighbourhood volunteer program.
  • Plan and co-ordinate onsite, offsite, and remote meetings, group, project and team events when required.
  • Scheduling lobby meetings, tracking outreach to key government contacts, and managing federal and provincial lobby registries.
  • Maintaining MLF’s inventory of association memberships and internal registry of association participation.
  • Formatting and sending correspondence and maintaining registry of official correspondence.
  • Assist with the preparation of reports, presentations and other documents as required.
  • Provide general administrative support including maintaining department distribution lists and managing shared drive or Teams access/approvals and managing shared email inboxes.
  • Any other projects or responsibilities as assigned to help the MLCFS, GIR, and Animal Care teams.

What You’ll Bring:

  • 5+ years experience required in working in an executive assistant role supporting senior leaders.
  • Highly detail-oriented with strong organizational skills to coordinate tasks between multiple leaders
  • Ability to operate independently and eeffectively manage multiple priorities and/or requests in a fast-paced, changing environment with limited daily direction.
  • High energy, positive outlook and results-driven with an interest in taking ownership and assuming accountability.
  • Proactive approach with the ability to predict and resolve issues in advance.
  • Desire to solve problems, think creatively, and build new skills beyond administrative proficiency.
  • Excellent people skills with the ability to work collaboratively, building strong relationships with internal and external stakeholders.
  • Highly proficient with Outlook suite - PowerPoint, Excel and Word is a must; SAP experience is an asset.
  • Excellent organizational and  project management skills with the ability to identify and solve problems.
  • Strong written (editing/proofing) and verbal communication skills with the ability to present information effectively.
  • Good judgment, discretion and confidentiality in handling sensitive information.
  • Ability to work in a fast-paced and results driven environment while maintaining a calm and confident approach.
  • Basic finance skills to support development of annual budgets, tracking and monthly reporting.
  • Demonstrate a good balance of initiative to progress matters or escalate if required.
  • Flexibility to adapt to changing priorities and work schedules,  as dictated by the needs of business for projects and meetings.

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Executive Assistant

Maple Leaf Foods Plc
Mississauga
  Administrative Jobs Full-time
Reporting to the Purpose Advisor and Chair of Centre for Action on Food Security (CAFS), the Executive Assistant will provide executive level administrative support to the Purpose...
Learn More
Nov 26th, 2024 at 14:25

Intermediate Financial Analyst Full-time Job

BGIS

Financial Services   Mississauga
Job Details

SUMMARY

The Intermediate Financial Analyst (FA II) provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small scope contract(s) or business unit(s).  At this level, the incumbent typically supports multiple portfolios or business units.

KEY DUTIES & RESPONSIBILITIES

  • Provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small scope contract(s) or business unit(s).
  • Completes and resolves assigned account reconciliations.
  • Prepares, gathers, consolidates and reports routine data.
  • Prepares routine monthly reports.
  • Prepares monthly client invoices.
  • Prepares and reconciles basic audit working papers.  Maintains accurate and complete records for audits.  Gathers audit support data upon request.  Documentation is reviewed prior to submission.
  • Reviews results to determine accrual entries in coordination with internal managers.
  • Reconciles month end results for simple contract(s) or business unit(s) for sub ledger reconciliations.
  • Prepares bank reconciliations.
  • Prepares month end journal entries.
  • Reviews and enters time cards.
  • Codes and validates expense reports, vendor invoices and procurement cards.
  • Enters data to sub ledger systems and direct to G/L.
  • Identifies complex and resolves basic transactional accounting discrepancies.  May require management involvement.
  • Identifies and recommends process improvement opportunities at an account level following GAAP procedures.
  • Prepares memos and provides variance explanations.  Summarizes findings and recommendations.  Provides input to process documentations.

KNOWLEDGE & SKILLS REQUIRED

  • Job-Related Experience: 3-5 years or more
  • College Diploma or equivalent training (e.g. RPA, CET)
  • Ability to identify complex and resolve basic transactional accounting discrepancies
  • Ability to identify and recommend process improvement opportunities at an account level following GAAP procedures.
  • Ability to communicate basic accounting principles to support procedures and to explain financial results within the team and to internal customers.
  • Ability to prepare memos, provide variance explanations and input to process documentations, and write summaries of findings and recommendations.
  • Intermediate level knowledge of current accounting systems and MS Office suite of software

Licenses and/or Professional Accreditation

  • Partially completed an Accounting designation program (CGA, CMA)

Intermediate Financial Analyst

BGIS
Mississauga
  Financial Services Full-time
SUMMARY The Intermediate Financial Analyst (FA II) provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small sc...
Learn More
Nov 18th, 2024 at 17:29

Office administrator Full-time Job

IHUB INTERNATIONAL SOLUTION

Administrative Jobs   Mississauga
Job Details

Overview

Languages

English

Education

  • Bachelor's degree

Experience

7 months to less than 1 year

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Review and evaluate new administrative procedures
  • Establish work priorities and ensure procedures are followed and deadlines are met
  • Carry out administrative activities of establishment
  • Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
  • Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
  • Assist in the preparation of operating budget and maintain inventory and budgetary controls
  • Assemble data and prepare periodic and special reports, manuals and correspondence
  • Train staff
  • Oversee and co-ordinate office administrative procedures

Supervision

  • 3-4 people

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Large workload

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability

 

 

How to apply

By email

[email protected]

Office administrator

IHUB INTERNATIONAL SOLUTION
Mississauga
  Administrative Jobs Full-time
  28
Overview Languages English Education Bachelor's degree Experience 7 months to less than 1 year On site  Work must be completed at the physical location. There is no option to work...
Learn More
Nov 13th, 2024 at 15:20

Administrative Specialist Full-time Job

CBRE

Administrative Jobs   Mississauga
Job Details
As an Administrative Specialist, you will provide administrative support to a group of sales professionals. This job is part of the Sales Operations function which is responsible for sales planning, strategy, and forecasting to achieve business objectives.
 
What You’ll Do
 
  • Assists with preparing leasing and sale documents. Work with team and clients to collect listing details for MLS postings.
  • Work with deals team to ensure Brokers’ commission payments processed.
  • Assist with the plan of action of marketing particular properties. Support Sales team members with the implementation of business strategies.
  • Perform client property tours, resolve client issues, and reply to client pricing inquiries.
  • Source properties and clients by researching local and national databases.
  • Track and report on replies and communications from sourcing activities.
  • Maintain and update marketing database system, intranet, and external website.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You’ll Need
 
  • College or University Degree with 3-4 years of job-related experience. Real Estate Salesperson license an asset. Real Estate experience an asset.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Internet research and web publishing skills.
  • Organizational skills with an advanced inquisitive mindset.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
 
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

Administrative Specialist

CBRE
Mississauga
  Administrative Jobs Full-time
As an Administrative Specialist, you will provide administrative support to a group of sales professionals. This job is part of the Sales Operations function which is responsible f...
Learn More
Nov 12th, 2024 at 16:21

Administrative Specialist Full-time Job

CBRE

Administrative Jobs   Mississauga
Job Details
As an Administrative Specialist, you will provide administrative support to a group of sales professionals. This job is part of the Sales Operations function which is responsible for sales planning, strategy, and forecasting to achieve business objectives.
 
 
What You’ll Do
 
  • Assists with preparing leasing and sale documents. Work with team and clients to collect listing details for MLS postings.
  • Work with deals team to ensure Brokers’ commission payments processed.
  • Assist with the plan of action of marketing particular properties. Support Sales team members with the implementation of business strategies.
  • Perform client property tours, resolve client issues, and reply to client pricing inquiries.
  • Source properties and clients by researching local and national databases.
  • Track and report on replies and communications from sourcing activities.
  • Maintain and update marketing database system, intranet, and external website.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You’ll Need
 
  • College or University Degree with 3-4 years of job-related experience. Real Estate Salesperson license an asset. Real Estate experience an asset.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Internet research and web publishing skills.
  • Organizational skills with an advanced inquisitive mindset.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
 
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
 
What’s in it for you?
 
At CBRE, you are empowered to take your career path into your own hands. Work in a high-energy, collaborative environment with supportive teammates while reaching your highest potential.
 
Become a member of a global organization with our modern, Well-Certified Offices proven to maximize employee wellness. We believe our working spaces should allow everyone to feel comfortable, productive, and inspired. Because when people feel inspired, great work is accomplished.

Administrative Specialist

CBRE
Mississauga
  Administrative Jobs Full-time
As an Administrative Specialist, you will provide administrative support to a group of sales professionals. This job is part of the Sales Operations function which is responsible f...
Learn More
Nov 11th, 2024 at 16:32

Electrician Full-time Job

Ikon Homes

Maintenance & Repair   Mississauga
Job Details

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Install electrical controls and panel boxes
  • Professionalism in customer service
  • Keep maintenance reports and documentation
  • Splice, join and connect wires
  • Test and measure voltage, loads, ground faults integrity of circuits
  • Troubleshoot and isolate faults
  • Connect power to audio and visual equipment
  • Estimate costs and materials
  • Read and interpret blueprints, maps, drawings and specifications

 

How to apply

By email

 

[email protected]

Electrician

Ikon Homes
Mississauga
  Maintenance & Repair Full-time
  34
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 1 year to less than 2 years On sit...
Learn More
Nov 11th, 2024 at 15:06

General construction supervisor Full-time Job

Ikon Homes

Construction Jobs   Mississauga
Job Details

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Co-ordinate and schedule activities
  • Co-ordinate work activities with other project supervisors or managers
  • Ensure health and safety regulations are followed
  • Establish methods to meet work schedules
  • Requisition materials and supplies
  • Supervise workers and projects
  • Train or arrange for training

 

How to apply

By email

[email protected]

General construction supervisor

Ikon Homes
Mississauga
  Construction Jobs Full-time
  27
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 1 year to less than 2 years On sit...
Learn More
Nov 11th, 2024 at 15:04

Administrative assistant Full-time Job

DST Transportation

Administrative Jobs   Mississauga
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Coordinate the flow of information within the team
  • Direct and control daily operations
  • Evaluate daily operations
  • Open and distribute mail and other materials
  • Plan and organize daily operations
  • Record and prepare minutes of meetings, seminars and conferences
  • Determine and establish office procedures and routines
  • Schedule and confirm appointments
  • Manage contracts
  • Answer telephone and relay telephone calls and messages
  • Answer electronic enquiries
  • Compile data, statistics and other information
  • Order office supplies and maintain inventory
  • Arrange travel, related itineraries and make reservations
  • Greet people and direct them to contacts or service areas
  • Set up and maintain manual and computerized information filing systems
  • Provide customer service
  • Maintain and manage digital database

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Repetitive tasks

Personal suitability

  • Flexibility
  • Organized
  • Team player
  • Reliability
  • Time management

 

The employer accepts applications from:

 

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

 

6505 Vipond Dr MississaugaON L5T 1J9

How to apply

By email

[email protected]

Administrative assistant

DST Transportation
Mississauga
  Administrative Jobs Full-time
  34.10
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 to less than 7 months On site  Work must be completed at the physical location. The...
Learn More
Nov 11th, 2024 at 14:45

Administrative officer Full-time Job

CRISTAL PLASTIC INC

Administrative Jobs   Mississauga
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Review and evaluate new administrative procedures
  • Establish work priorities and ensure procedures are followed and deadlines are met
  • Carry out administrative activities of establishment
  • Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
  • Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
  • Assist in the preparation of operating budget and maintain inventory and budgetary controls
  • Assemble data and prepare periodic and special reports, manuals and correspondence
  • Oversee and co-ordinate office administrative procedures

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Large workload

Personal suitability

  • Flexibility
  • Organized
  • Reliability
  •  

The employer accepts applications from:

 

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

 

How to apply

By email

[email protected]

Administrative officer

CRISTAL PLASTIC INC
Mississauga
  Administrative Jobs Full-time
  35
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
Learn More
Nov 11th, 2024 at 14:38

Customer Service Representative Full-time Job

BMO Canada

Customer Service   Mississauga
Job Details

Application Deadline:

11/29/2024

Address:

2146 Burnhamthorpe Road

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

 
  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative

BMO Canada
Mississauga
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 11/29/2024 Address: 2146 Burnhamthorpe Road   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and g...
Learn More
Nov 7th, 2024 at 15:01

User support technician Full-time Job

Petro Canada

Customer Service   Mississauga
Job Details

Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

On the road

 Work locations may vary. Frequent or constant travel is required from the employee.

Work setting

  • General office
  • Private sector

Responsibilities

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Manage incidents

Experience and specialization

Computer and technology knowledge

  • Android
  • iOS
  • Networking hardware
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Image editing software
  • Mac OS
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks

Additional information

Transportation/travel information

  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Travel expenses paid by employer

Benefits

Financial benefits

  • Gasoline paid

Other benefits

  • Parking available

 

How to apply

By email

 

[email protected]

User support technician

Petro Canada
Mississauga
  Customer Service Full-time
  35
Overview Languages English Education College/CEGEP Experience 1 year to less than 2 years On the road  Work locations may vary. Frequent or constant travel is required from the emp...
Learn More
Nov 7th, 2024 at 14:07

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