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As a Customer Experience Associate/ Sainte-Julie/ Permanent/ Part-time 26.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Requirements:

Languages: Candidates must have knowledge of the English or French Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 2 years

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

Your mission in the team:

Under the supervision of the HR manager, the incumbent advises management staff on activities related to human resources, labor relations, disability management and the application of various programs and policies.

Your responsibilities as a Human Resources Advisor:

- Provides coaching and training to managers on all internal processes related to employee management and/or the collective agreement. In this capacity, he/she advises and provides support and expertise to managers on the interpretation of the collective agreement and applicable laws.

- Manages disciplinary and administrative aspects in collaboration with distribution managers.

- Supports managers during the investigation, analysis of the various files, the conduct of meetings and the drafting of the various correspondence and measures required, etc.

- Ensures the complete management of grievances and participates in the various joint committees (grievance committee, labor relations committee, etc.).

- Proceeds with dispute settlement agreements and participates in the preparation of files subject to hearings before the various administrative tribunals (arbitration, TAT, etc.).

- Manages complaints of psychological harassment in collaboration with managers.

- Creates and maintains relationships with the union party in order to maintain harmonious working relations.

- Supports managers in change management and communications within the framework of major projects related to the distribution center and participates in working committees.

- Completely manages disability files (illness, SAAQ, IVAC) and coordinates employees’ requests for parental leave and union members’ unpaid leave.

- Answers employees' human resources questions and redirects them to the appropriate resource persons as needed.

- Contributes to the optimization of the various processes under his responsibility with a view to improving their efficiency.

- Participates in the development and maintenance of departmental performance indicators.

- Performs all other related tasks.

The qualifications we are looking for:

- Hold a university degree such as a bachelor's degree in industrial relations, human resources or its equivalent.

- Have between three (3) and five (5) years of experience in labor relations or human resources.

- Having professional experience in a unionized environment is required.

- Proficiency in Microsoft Office software (Word, Excel, PowerPoint and Outlook) and the SAP system is an asset.

Some additional advantages:

- Possess excellent communication skills in French, both verbal and written.

- Having professional experience in a unionized environment is required.

- Demonstrate good team spirit and be recognized for your dynamism.

- Demonstrate a strong interest in delivering training, manager coaching and support.

- Demonstrate a developed sense of organization and priority management.

- Demonstrate initiative, autonomy and resourcefulness.

- Be able to handle several files at the same time, within tight deadlines.

#LI-Hybrid

Joining our team has its advantages:

•  Flexible hours to promote work/life balance
•  Teleworking in hybrid mode
•  Flexible group insurance plan from day one
•  Very competitive pension plan
•  Generous holiday policy
•  Weekly pay
•  Employee and Family Assistance Program
•  Free parking
•  Professional development opportunity
•  Several programs and initiatives in ED&I
•  Charging stations for electric cars
•  CPE in the workplace

Your responsibilities as an Office Clerk:

•  Enters data for file maintenance into the software provided for this purpose.
•  Responsible for updating and sending contract annexes to branches when adding or removing IT equipment.
•  Receives goods (computers, papers, furniture, etc.)
•  Ensures the sending and exchange of computer equipment for repair at our service provider.
•  Maintains inventory of computer equipment by recording entries, exits, losses and withdrawals of items.
•  Prepares orders based on requisitions issued by internal and external users and ensures that they are personalized in the software provided for this purpose.
•  Distributes mail for the Rx Center.
•  Performs any other related tasks.

The qualifications we are looking for:

• Demonstrate professional ethics on the telephone and know how to manage customer requests.
• Possess excellent customer service skills and ease of communication.
• Know Word and Excel software.
• Have a very good knowledge of French and English, both verbally and in writing.
• Be able to lift various heavy loads (sometimes more than 20 kilos).

We are currently looking for a security agent to join our security team at a distribution center in Varennes!

Work Schedule

• Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM 
• Permanent full-time position (38.5 hours per week)

Job Requirements

• Valid Security Guard License (BSP)
• Valid First Aid Certificate (CPR)
• Valid driver's license and personal vehicle for commuting to the workplace.
• Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
• Excellent customer service skills
• Computer skills
• Good physical endurance for surveillance rounds

Responsibilities

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
• Controls access to client site or facility through the admittance process.
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
• Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

17000 Rte Transcanadienne, Kirkland, QC H9J 2M5, Canada

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

We are currently seeking a site lieutenant to join our dynamic security team. If you have management experience and are looking for a dynamic and rewarding environment, we want to hear from you! Apply now to become a valuable member of our team.

Distinguishing Characteristics: 

We're looking for a serious and motivated individual, who is completely passionate about security, and capable of handling both administration and training. This person should also have a deep understanding of emergency measures.

Work Schedule

• Weekday daytime schedule 
• Basic schedule from 8 AM to 4 PM (with occasional additional hours for training needs)
• Full-time position (40 hours per week)

ESSENTIAL FUNCTIONS: 

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

• The lieutenant monitors adherence to the standard schedules of the sergeants, ensuring that day, evening, and night shifts are properly observed and adjusting the schedules as needed.

• He is responsible for drafting disciplinary reports concerning staff, documenting the necessary observations to ensure compliance with rules and maintaining a work environment that meets standards.

• The lieutenant organizes and conducts training in Emergency Measures Plans and regular training for security officers, covering day, evening, night shifts, and weekends, to ensure adequate preparation for emergency situations.

• He manages IT and administrative needs (SharePoint PDR), ensuring that documents and information are regularly updated and properly archived, facilitating access and management of necessary resources. The lieutenant is responsible for managing security personnel files, ensuring that all documents are up-to-date, complete, and compliant with administrative and regulatory requirements.

• He implements continuous improvement projects aimed at optimizing work methods and developing initiatives to enhance work quality while reducing the risk of workplace injuries.

• The lieutenant oversees the management of patrol vehicles, ensuring their proper functioning, regular maintenance, and availability for security missions.

• In the absence of the coordinator, he assumes their responsibilities, ensuring continuity of operations and effective management of tasks and ongoing emergencies.

• The lieutenant creates and maintains punch rounds, defining the routes and frequencies of checks to ensure adherence to security procedures.

• He supervises the management of external sites and responds to additional security-related requests.

• The lieutenant provides administrative support to the coordinator by assisting with document management, task coordination, and facilitating daily operations. 

QUALIFICATIONS 

• Valid security agent license (BSP)
• Valid first aid certificate (CPR)
• Valid driver's license and access to a vehicle (MANDATORY)
• Experience in team management and supervision (MANDATORY)
• Knowledge of security operations and procedures. 
• Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and in diverse cultures.
• Ability to provide positive direction and motivate performance. 
• Availability for weekend shifts.
• Flexibility for training different shifts.
• Good computer skills

* For readability purposes, the masculine form is used in this job description to refer to all genders.

#AF-Quebec

Security Guard in Ste-Therese and Ste-Eustache (P7)

Are you seeking an exciting career opportunity in the security field? We are currently looking for security agents to join our dynamic team, working at our sites in Ste-Thérèse and Ste-Eustache!

Work Schedule

• Variable schedule (Day, Evening, and Night)
• Temporary position, full-time or part-time.

Job Requirements

• Valid Security Guard License (BSP)
• Valid First Aid Certificate (CPR)
• Valid driver's license and possession of a personal vehicle (Mandatory)
  • Please note that a $3.00 per hour bonus is added to the hourly wage for the use of your personal vehicle (P7).
• Excellent customer service skills.
• Availability for day, evening, and/or night shifts.

Responsibilities

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
• Controls access to client site or facility through the admittance process.
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
• Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note : The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Please note that only selected candidates will be contacted for an interview. We appreciate your understanding.