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Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Basic function:

• Performs operational and/or administrative duties of a complex nature, using a variety of software applications.  These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. 

Tasks / responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses 
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific requirements:

• Some positions require the ability to take minutes
• Some positions require Licenses, e.g. Driver’s, MOT, AVOP etc.
• Some positions may require lifting and climbing.
• Some positions may require shift work and/or work staggered starting and stopping times 
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position

Posting End Date: May 15, 2024

Linguistic Requirements

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Job Summary

Provides general administrative support to a facility/department. Maintains the facility/department daily operations.

Address: 2000 Chemin St Francois
City: Dorval
State: Quebec
Zip Code: H9P 1K2
Domicile Location: FXG-CAN/CAN/Q6103/Montreal - Hub
Auto req ID: 416046BR
Position Type: Full time
Employee Type: Non-Exempt

Other Job Description Information

Full time permanent position
Must be bilingual
Senior or executive leadership support in administrative capacity preferred
Must be available to work Monday to Friday 10:00 am to 6:30 pm
Must be available to work weekends based on operational needs and during peak period

EEO Statement: FedEx Ground is an equal opportunity employer

Reporting to the Senior Director, Human Resources, this position delivers on a full range of Human Resources programs and activities in support of their dedicated branches. 

Key Functions and Responsibilities:

• As primary contact person, for people leaders and employees, provides guidance and expertise on the interpretation and implementation of human resources processes, programs, and policies in alignment with corporate goals and employment legislation.
• Supports the implementation and maintenance of various HR initiatives including compensation programs, talent management, performance management, and the interpretation and consultation of various assessment related tools.
• Provides Managers with tools, information, and guidance to address employee issues in a consistent, equitable manner.
• Implements specific HR programs in accordance with the needs of the branch and corporate expectations.
• Contributes to the development of HR metrics and monitors such to understand and act on trends.
• Provides support and guidance to their respective branches (in partnership with their HRM) in the organizational restructuring process including the development of job descriptions, compensation review and terminations.
• Develops and maintains productive and collaborative relationships throughout the business; demonstrates empathy, professional credibility, and confidentiality at all times.
• Engages actively in the processing of all transactions including but not limited to: employee movement, staffing requisitions, job description revisions and translation, Consultant processing, HR reporting and database management, liaising with the HR Centre of Excellence (COE), developing and maintaining org charts.
• All other HR duties as required.

Qualifications

• Undergraduate degree in related field or HR certificate or equivalent experience
  
• HR Professional designation (asset)
  
• 3+ years HR experience as a generalist, providing advice/guidance to Management on HR policies, federal laws, issues, etc.
  
• Knowledge of employment law
  
• Ability to read situations/people quickly and accurately in order to best approach the issue at hand 
  
• Can easily identify strengths & competencies of individuals and assess fit within the organization and team.
  
• Experience working with people at various levels within a complex organization.
  
• Excellent organizational skills; 
  
• Strong knowledge in Excel, Powerpoint, Word;
  
• Strong inter-personal skills;
  
• Adaptable and ability to work flexible hours as required/directed;
  
• Some travel may be required.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and French)

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

• Reviews, researches and/or enters data in various systems to support respective functional area

• Compiles data and provides various regular and adhoc reports to management for review and determination

• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

• Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:

Additional Quality Assurance/Loss Prevention essential functions:

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day

• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy

• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions:

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager

• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system

• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues

• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review

• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Previous clerical or customer service experience preferred

Required Skills, Abilities and / or Licensure

• General business skills such as typing; data entry and review; and use of phone, copier, and fax

• Software skills, including use of Microsoft Office software and web-based applications

• Customer service skills necessary to effectively and professionally respond to requests

• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Address: 2000 Chemin St Francois
City: Dorval
State: Quebec

Other Job Description Information

Part Time permanent position
Must be bilingual
Must be available to work Tuesday-Saturday 16:00 to 21:00
Must be available to work weekends and peak period based on operational needs.

EEO Statement: FedEx Ground is an equal opportunity employer

Job Summary

Provides general administrative support to a facility/department. Maintains the facility/department daily operations.

Address: 2000 Chemin St Francois
City: Dorval
State: Quebec
Zip Code: H9P 1K2
Domicile Location: FXG-CAN/CAN/Q6103/Montreal - Hub
Auto req ID: 416046BR
Position Type: Full time
Employee Type: Non-Exempt

Other Job Description Information

Full time permanent position
Must be bilingual
Senior or executive leadership support in administrative capacity preferred
Must be available to work Monday to Friday 10:00 am to 6:30 pm
Must be available to work weekends based on operational needs and during peak period

EEO Statement: FedEx Ground is an equal opportunity employer

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Do you enjoy developing cloud-based solutions to complex problems? Air Canada Digital Development teams are building a fast-moving development team to develop engaging web and mobile applications. This is a great opportunity for a results-oriented software developer to analyze and build leading-edge solutions. The candidate should be self-driven, highly motivated, innovative, and ready to deliver with our agile development teams.  

The Senior Developer will report to the Manager, Digital Development. 

Responsibilities:

• Design, develop, and maintain scalable and robust full-stack applications using Angular, React, Java, C#, .NET, JavaScript, and other relevant technologies. 
• Collaborate with cross-functional teams to gather requirements, define project scope, and establish technical specifications with a particular emphasis on security and quality considerations. 
• Lead the applications development, providing technical guidance, and support throughout the software development life cycle. 
• Conduct regular code reviews, ensuring adherence to secure coding practices, coding standards, and quality guidelines, including accessibility. 
• Identify and resolve technical challenges, bugs, and performance issues in a timely manner. 
• Stay updated with the latest industry trends, technologies, and frameworks related to software security, and recommend their adoption as appropriate. 
• Collaborate with product owners, designers, and other stakeholders to understand business requirements and translate them into secure and high-quality technical solutions. 
• Drive the implementation of secure development practices, including secure authentication and authorization mechanisms, data encryption, and secure communication protocols. 
• Ensure the scalability, reliability, and security of the software applications by leveraging cloud platforms like Azure and AWS. 
• Participate in agile development processes, including sprint planning, backlog grooming, and retrospective meetings. 
• Actively contribute to the improvement of development processes, tools, and methodologies to enhance team efficiency, security, and software quality. 

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering or equivalent. 
• 6+ years of full-stack software development experience and strong expertise using Angular, React, Java, C#, .NET, and Azure/AWS DevOps in an Agile development environment. 
• Substantial web and mobile application development experience. 
• Very comfortable developing in an Agile environment, using Git and Azure/AWS Devops. 
• Continuous Integration / Continuous Delivery/Deployment experience. 
• Real-world experience with mission-critical enterprise REST APIs. 
• Solid understanding of software development principles, design patterns, and best practices. 
• Experience with database technologies such as SQL Server, MySQL, or MongoDB. 
• Comfortable analyzing network traffic using Fiddler/Postman/Wireshark etc.   
• Ability to work effectively under pressure in rapidly changing environments or uncertain conditions. 
• Demonstrates openness and willingness to adapt to new ways of doing things.  
• Takes responsibility for the results and actively participates in the future direction of the organization. 
• Demonstrates concern for satisfying external and/or internal customers. 
• Focuses on the accomplishment of the team’s and unit’s work; sets challenging goals and meets or exceeds goals. 
• Ability and desire to work cooperatively with others on a team in person and/or remotely.  
• Approaches a problem by using a logical, systematic, and sequential approach. 
• Strong problem-solving and analytical skills, with a focus on delivering high-quality software solutions. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Basic Function:

• Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Tasks / Responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level. 

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / Knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific Requirements:

• Some positions may require lifting and climbing
• Some positions require licenses, e.g. Driver’s, MOT, AVOP etc
• Some positions may require shift work and/or work staggered starting and stopping times
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements:

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all its customers a positive and memorable travel experience

Diversity and Inclusion:

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

We are looking for a dynamic individual to join and work within the HR Data team which is responsible for recommending and implementing solutions to HR business challenges. Reporting to the Manager, HR Data Requirements, this individual interfaces with business groups to identify and prioritize business requirements for HR.

Accountabilities (Responsibilities): 

• Assess, coordinate and develop business requirements for new HR System development in accordance with business needs and timelines. Areas of support within HR include Benefits, HR Core, Compensation, Pensions, Training etc. 
• Work with appropriate stakeholders to proactively identify and evaluate their business requirements and identify impacts associated with business decisions 
• Facilitate process review and improvement initiatives
• Manage timelines and coordinate solutions with other members of HR Data Team
• Ensure business resolutions and impacts are communicated to impacted stakeholders ensuring smooth and successful transition of changes
• Solicit and consolidate input from relevant stakeholders within the HR department and other areas of the business

Qualifications

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role 
  
• 3-5 years of HR business facing experience preferably in a large organization.
  
• Product management experience is preferred. 
  
• Project management experience is preferred.
  
• Excellent communication skills and ability to build positive relationships with colleagues, the management team, internal clients and 3rd party providers
  
• Exceptional analytical, organizational and communication skills 
  
• Proficiency with Oracle HRIS application and knowledge of multiple functionalities 
  
• Capability to apply attention to detail, and ability to effectively manage time and competing priorities 
  
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions 
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Job Summary

The Maintenance Technician III supports the FedEx Ground industrial maintenance of material handling to complete preventative and predictive maintenance and repair of material handling systems. Will utilize prescribed processes as they relate to mechanical power transmission, electrical, PLC/controls, welding/fabrication and other industrial maintenance related systems. May troubleshoot component and systems issues.

Essential Functions

•Under minimal supervision, performs a combination of advanced and basic mechanical and electrical preventative maintenance work according to FXG standards ensuring the highest quality of work and that each step is fully executed. •Responds promptly to sort calls; diagnoses the failure; makes required repairs. •Possesses intermediate mechanical, electrical or process control troubleshooting techniques to diagnose and repair a combination of basic and advanced mechanical, electrical and control system problems, including motor windings, relay logic and mechanical requirements. •Intermediate ability to conduct mechanical or electrical installation. •Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. •Intermediate ability to conduct mechanical or electrical installation. •Welds, burns and solders •Possesses fundamental maintenance related teaching skills •May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule

Minimum Education

High School Diploma or GED; Associate’s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred.

Minimum Experience

6 years (or 4 years with preferred degree) light industrial maintenance experience including:
• Advanced experience in power transmission and/or fabrication, plus basic residential/commercial/industrial electrical
OR
• Advanced residential/commercial/industrial electrical experience with basic experience in power transmission and/or fabrication.
AND
• Intermediate mechanical, electrical or process control troubleshooting
• Intermediate mechanical or electrical installation
• Fundamental maintenance-related teaching skills
Six (6) years (or four (4) with degree) related military technical experience in electrical and/or mechanical trades will be considered equivalent to the minimum light industrial experience requirements.
Three (3) years of FedEx Equipment Operator or operations experience (Operations Manager and above) will be considered equivalent to one (1) year of the light industrial maintenance experience.

Required Skills, Abilities and / or Licensure

•Software skills, including use of Microsoft Office software and web-based applications. •Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. •Verbal and written communication skills necessary to communicate with all levels of management. •Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. •Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. •Ability to read and interpret shop drawings and operation/maintenance manuals. •Working knowledge of motors and motor control methods. •Ability to read and create electrical or mechanical schematic diagrams.

Address: 2000 Chemin St Francois
City: Dorval
State: Quebec
Zip Code: H9P 1K2
Domicile Location: FXG-CAN/CAN/Q6103/Montreal - Hub
Auto req ID: 413432BR
Position Type: Full time
Employee Type: Non-Exempt

Other Job Description Information

EXTERNAL POSTING: Other Vacancy Specific Information :
Salary range $63,648- $79,612 (min- mid)
Salary information represents the full potential base pay mid range associated with this job. Actual starting pay would be determined commensurate with experience and relative to pay levels at the location. An employee may also be eligible for additional pay programs, such as geographic and or/incentive pay. Theses programs do not apply to all jobs or locations.

Full time fixed term position for six months
Must be available to work Monday -Friday 3PM to 11:30PM
Must be available on call and during peak period based on operational needs.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

02/15/2024

Address:

274 avenue Dorval

Retail Banking Sales & Service

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.