326 Jobs Found
Senior Communications Manager Full-time Job
Marketing & Communication MontréalJob Details
TELUS is looking for a fully bilingual communications professional to join its Communication team for TELUS Quebec for a temporary replacement related to a one-year maternity leave. The ideal candidate for the Communications Manager position has proven proficient at managing public relations and marketing proactive communication initiatives in the vast, complex and ever-changing media environment. Using a holistic approach to communications, this person will possess the ability to leverage influencers, traditional and social media, sponsored channels, internal communications and digital amplification to elevate TELUS’ brand and social purpose in the Quebec market. Leveraging a creative approach to proactive media campaigns, we are looking for a team member who can demonstrate success in both strategy development and end-to-end tactical execution, by collaborating with cross-functional teams.
The successful candidate will join the Quebec and Corporate Affairs communications team and will work with seasoned communicators with national and provincial responsibilities in media relations, corporate and financial communications, issues management, internal communications, storytelling, influencer marketing and francization.
Here is how
- Manage proactive and marketing communications campaigns related to our social purpose, end-to-end, in order to increase TELUS’ brand awareness within Quebec-owned, earned, paid and internal communication channels, including through influencer campaigns and rigorous amplification strategies
- Adapt, customize and amplify national campaigns that will resonate with the unique Quebec market, including community investment initiatives, projects from the TELUS Friendly Future Foundation and consumer products and services
- Manage TELUS collaboration with Quebec influencers while delivering and measuring the impact of creative and engaging best-in-class content
- Execute best practice project management in the context of cross-functional teams including external agencies. This will require both a keen attention to detail and a clear understanding of the big picture, proactive and effective communications across multiple teams, and adept management of many priorities and interests
- Write compelling and engaging communications plans, press releases, articles and messaging that effectively tell TELUS’ story to an external and internal audience
- Provide communications counsel and support to executives and subject matter experts as required
Qualifications
Required skills and abilities:
- Ability to collaborate with and influence diverse cross-functional teams across the country - to effectively represent the Quebec communication team at the table
- Ability to effectively engage diverse & remote teams and to maintain a view of both the overall picture and the important details
- Strategic mind with strong interpersonal, organizing, prioritization, and multitasking skills
- Knowledge in social media, in sourcing and working with influencers, and in implementing best-in-class key performance indicators to measure success
- Knowledge of the Quebec cultural industry and content creators in the province
- Excellent writing skills, including with press releases, internal communications, strategic plans, reports, and more
- Highly adaptable to rapidly changing situations and an ability to prioritize in the heat of the moment
- An up-to-date and evolving understanding of the changing nature of Quebec and Canada’s media landscape and the ability to translate that understanding into best practices
You have:
- More than five years of experience in communication marketing, influencer marketing, social media, public relations or internal communication
- An undergraduate degree in marketing or communications or equivalent post-secondary education
- Experience in a large corporate environment or agency
- Competency in Google and G-suite applications
- Bilingualism – fluent in both English and French, both oral and written
Please note: This is a mobile role.
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Senior Communications Manager
Telus Corporation
Montréal - 3.68kmMarketing & Communication Full-time
86,000 - 130,000
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IT Specialist, Cyber Security & Data Protection Full-time Job
IT & Telecoms MontréalJob Details
Saputo is seeking a Cybersecurity Specialist who will actively participate in operational and project initiatives. These initiatives aim to enhance Saputo’s security posture both in the Microsoft Azure environment and on the premises. As part of your role, you will report to the IT Manager, Security and Compliance. Your key responsibilities include delivering the cybersecurity transformation roadmap across the organization. By creating and supporting an agile, secure, and reliable IT infrastructure, you will enable Saputo to keep pace with its business needs and make a meaningful impact.
How you will make contributions that matter:
Data Loss Prevention (DLP) Responsibilities
- Support the architecture, design, deployment and integration of DLP solutions
- Provide support for DLP operations with the help of third party vendor.
- Applying application, user and system changes as needed
- Tracking and troubleshooting user issues or tasks and incidents
- Design and implement Data Loss Prevention solutions (i.e. O365, CASB, etc.)
- Provide DLP design changes and enhancements for improvements in security, availability, and automation
- Work closely with product and platform teams to engineer and implement DLP security controls
- Develop and deliver training materials for DLP systems and general security awareness
- Develops support procedures and performance metrics reports
Cloud Responsibilities:
- Experience with cloud security architecture, including identity and access management, data protection, network security, and threat protection.
- Hands-on experience with Azure and Microsoft security technologies, such as Azure Security Center, Azure Sentinel, Microsoft 365 Defender, and Microsoft Purview.
- Provide analysis, evaluations, and recommendations to enhance system consistency, efficiency, and effectiveness.
- Conduct risk assessments and offer recommendations for system and application design.
- Assess and investigate using Azure and Office 365 security tools, providing relevant recommendations.
- Implement and monitor Microsoft Cloud App Security for Saputo’s deployed applications in the cloud.
- Collaborate with the incident response team to investigate security incidents.
- Provide recommendations for vulnerabilities remediation and contribute to the Vulnerability Management program.
- Interact with the Network and Infrastructure team to enhance overall security posture.
- Ensure new processes or services meet security requirements by working closely with business units.
- Interpret current and future regulations to support compliance activities.
- Play an active role in Disaster Recovery and Business Continuity framework implementation.
- Produce Cybersecurity Key Performance Indicators (KPIs) to measure and track security effectiveness.
You are best suited for the role if you have the following qualifications:
- Overall 4+ years of information security consulting, security operations or advisory
- Undergraduate degree in Information Management, Computer Science, Computer Engineering, Information Security or related field
- AZ-500 certification, a strong asset
- Working experience on one or more industry frameworks / standards (e.g., NIST CSF, MITRE Frameworks, ISO 27001) and cybersecurity and data privacy laws/regulations (e.g. PIPEDA, GDPR)
- Knowledge of information security and risk mitigation principles
- Very strong written and communication skills to non-technical stakeholders
- Ability to work with teams to achieve goals and meet deadlines in a fast-paced environment.
- Works well under pressure and time constraints and can prioritize competing priorities appropriately
- Can work independently with minimal supervision and direction
- Experienced with Threat assessment tools (Nessus Tenable and Security scorecard) an asset
- Experience with Web proxy (Zscaler), Micro segmentation (Illumio), Web application Firewall (Imperva), an asset
- Network Security specialist Cisco Certified (CCNA), an asset
- CISSP certification is a strong asset
- Excellent French and English written and verbal communication skills.
As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.
We support and care for our employees and their families by providing:
- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
- We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
IT Specialist, Cyber Security & Data Protection
Saputo Dairy Products Canada
Montréal - 3.68kmIT & Telecoms Full-time
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Bilingual Support Specialist (FR/EN) Full-time Job
Customer Service MontréalJob Details
As a Bilingual Support Specialist (FR/EN), you will provide full-time technical assistance for our Point of Sale software and Ecommerce. Our Support Specialist team is designed for customers needing assistance using the platform. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via phone and email.
The Montreal support team works hard and plays hard, celebrates everyone’s passions, and helps guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!
What you’ll be responsible for
- Provide excellent technical support and customer service to our customers
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management
What you’ll be bringing to the team
- Customer service experience (ideally over the phone)
- Excellent written and verbal communication skills in English and French.
- Ability to handle multiple incoming requests
- The ability to convey a customer-focused attitude
- Proven experience in managing multiple priorities in a fast-paced environment
- Proven troubleshooting skills
- Self-starter who also works well in a team environment
Even better if you have, but not necessary
- Computer hardware and networking experience
- Strong computer skills with working knowledge of Mac OS X
- Retail experience
- Technical problem solving experience
- Basic knowledge of HTML/CSS;
What’s in it for you
- An environment that encourages initiatives and leadership
- Fun activities with your teammates - be part of the Lightspeed family;
- Work with highly talented people who are as passionate about their craft as you are!
- Tons of growth opportunities into technical or people management roles
- Amazing benefits & perks, including equity for all Lightspeeders
… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Immediate access to health insurance
- Paid leave assistance for new parents
- LinkedIn learning license
- 1 paid volunteer day annually
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Bilingual Support Specialist (FR/EN)
Lightspeed Inc
Montréal - 3.68kmCustomer Service Full-time
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Executive Assistant Full-time Job
Administrative Jobs MontréalJob Details
What will your typical day look like?
- Provide excellent administrative support to typically three to four associates or service managers
- Work side by side with associates or service managers to proactively address their day-to-day needs and help them manage their service areas independently with minimal supervision
- Take initiative and be proactive on a daily basis in making decisions and completing tasks within their area of expertise
- Optimal calendar management (managing scheduling conflicts, sending invitations, organizing meetings, etc.)
- Preparation of expense reports in the Concur system
- Provide support during meetings (room reservations, catering orders, coordination with our various internal services, etc.)
- Coordinate travel arrangements (in collaboration with our travel agency)
- Writing letters and emails while maintaining discretion and confidentiality
- Participate in the organization of events (on occasion) both internally and externally in collaboration with the various teams of the firm
- Represent the partner with professionalism and confidence in both verbal and written communications, both inside and outside the firm at all times.
About the team
As a member of the Operations Team, we strive to leverage appropriate firm resources to manage, own and minimize administrative tasks for associates. As part of our team, we handle issues related to working on behalf of and alongside associates. We work to advance our careers, grow our network while continually developing.
Enough about us, let’s talk about you
You have the following:
- At least 3 years of administrative experience in a professional and dynamic customer service oriented environment;
- Exceptional commitment to customer service and continuous improvement;
- Ability to manage highly confidential information; discretion is essential in this position;
- Ability to manage priorities in a fast-paced environment according to their relative importance and urgency;
- Ability to anticipate needs and take action proactively;
- Ability to work with minimal supervision and direction;
- Excellent oral and written communication skills and attention to detail;
- Excellent knowledge of software such as Microsoft Office (Word, Excel, Outlook and PowerPoint);
- Bilingualism (English and French), oral and written
*Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.
Total Rewards
The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
Executive Assistant
Deloitte
Montréal - 3.68kmAdministrative Jobs Full-time
47,000 - 78,000
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Call Center Agent Full-time Job
Customer Service MontréalJob Details
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America!
What we have to offer you:
- A job that can be done 100% from your home, including all the computer equipment you need
- 12 to 15 days of paid online training, accompanied by our dedicated training team
- A base salary of $17.31/hr, plus monthly performance incentives, including a bonus of $1.25/h guaranteed for the first 3 months of employment.
- A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
- Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
- 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
- The perfect work environment to develop your talent and build a career with us
- A full range of group insurance, a RRSP and advantageous travel benefits
- ...and even a referral program if you refer us talented people like you!
Job Description
Your responsibilities...
- Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
- Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
- Guide our customers during their navigation on our websites
- All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service
Not to mention...
- A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h :
- Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
- Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
- A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
- Different possibilities at your disposal for you to work hassle free:
- From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
- From your home, to enjoy your comfort and reduce your commuting carbon footprint
- Any combination of the two, according to your wishes and the flexibility you need
Qualifications
Are you interested? Let’s discuss this further more if you are...
- Comfortable using various computer systems and applications
- Known for having great customer service skills
- Bilingual (mandatory)
Send us your application now, our team saved you a seat!
Keep an eye on your e-mail, as a team member will contact you if your application is selected for an interview. (also check junk mail)
Additional Information
#LI-Hybrid
#LI-FB1
Call Center Agent
Air Transat
Montréal - 3.68kmCustomer Service Full-time
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Security Guards On Call (24/7 AVAILABILITY) Full-time Job
Security & Safety MontréalJob Details
We are currently seeking security guards to join our team! If you are looking for a flexible and stimulating job, this opportunity might be perfect for you!
Work Schedule
- Variable schedule, up to 40 hours per week, tailored to your availability and operational needs.
- Sites located in Montreal, on the North Shore, and on the South Shore.
Job Requirements
- Valid security guard permit (BSP).
- Valid first aid certificate (RCR).
- Valid driver's license and access to a vehicle required. (MANDATORY)
- Availability to work daytime, evening, and night shifts from Monday to Friday. (MANDATORY)
- Flexibility to cover day, evening, and night shifts on Saturdays and Sundays, considered an asset.
- Computer skills.
Responsibilities
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.
Note : The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Security Guards On Call (24/7 AVAILABILITY)
Securitas Canada
Montréal - 3.68kmSecurity & Safety Full-time
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Equipment Operators Full-time Job
Maintenance & Repair MontréalJob Details
PURPOSE OF THE POSITION:
CPKC is hiring fulltime Equipment Operators in order to facilitate the safe and efficient loading of domestic and international containers at the Intermodal facility in Lachine, Quebec.
Starting position includes operation of various intermodal equipment (shunt trucks etc.) at the rate of $29.661 and offers near term progression to other positions within the facility, example Utility Ground at the rate of $30.985 and Heavy Equipment Operator at the rate of $34.959.
POSITION ACCOUNTABILITIES:
- Operation of various terminal equipment including shunt trucks, light duty pickup trucks, fuel trucks, trailers, chassis, forklift, sweeper truck, etc
- Hostling containers/chassis within terminal to support train loading operations
- General duties, as required, including pre-tripping of perishable intermodal containers, building electric reefer container sets on railcars, plug in reefers on ground and monitor performance
- Perform visual inspection and report on damages and defects of intermodal equipment
- Prepare railcars for proper loading of different-size containers by placement of pedestals and spacers
- Assist in securement of containers once loaded to railcar (walking on railcar platforms, locking/unlocking IBC’s)
- Update system as required once work is completed
- Other miscellaneous duties as/when required
- This is a safety-sensitive position within an environment of heavy equipment and constant flow of traffic
POSITION REQUIREMENTS:
- Applicant must have High School or equivalent
- Possess advanced reading and writing skills, including the ability to follow advanced written instruction and/or training in skills such as driving
- Be in possession of a valid driver licenses
WHAT CPKC HAS TO OFFER:
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Annual Fitness Subsidy
- Part-time Studies Program
ADDITIONAL INFORMATION:
Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments. All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.
Background Investigation:
The successful candidate will need to successfully complete the following clearances:
- Criminal history check
- Education verification
CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”
Equipment Operators
CPKC
Montréal - 3.68kmMaintenance & Repair Full-time
29.66
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Consultant, Human Resources Full-time Job
Human Resources MontréalJob Details
Passionate about supporting Managers to drive employee engagement and business results? So are we! We're looking for a Human Resources Consultant to join the HR team supporting Specialty Solutions and help make Intact a leader in specialty insurance for businesses with unique needs.
This permanent position is based in Montreal
With your experience, HR expertise and collaborative style, you will play a key role in leveraging our service offering and supporting Intact's strategic priorities.
What you'll do here:
-
Provide coaching, career guidance and advice related to human resources management, taking into account best practices and trends, and ensuring that management decisions and practices are in line with legislation and company values.
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Participate in management meetings of assigned groups and advise on issues related to human resources management.
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Collaborate and work with managers on the development of our talent.
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Conduct exit and check-in interviews, analyze the data and trends to communicate to management teams.
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Contribute to extracting and analyzing HR data for the preparation of the Specialty Solutions HR dashboard.
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Make salary recommendations based on compensation best practices.
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Participate in the roll-out of business unit initiatives, corporate programs and other projects.
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Support the Specialty Solutions HR team with various projects.
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Contribute to the improvement of HR processes.
What you bring to the table:
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University degree in industrial Relations or Human Resources Management
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Three (3) years of experience in Human Resources.
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Experience in a consultant role will be considered a strong asset.
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Ability to evolve in a multi-site and matrixed organization and in an ever-changing environment.
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Rigour and analytical skills.
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Strong communication skills, ability to influence and interpersonal skills with all hierarchical levels.
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Knowledge in many areas of human resources, including talent management, performance management and employee relations, disability management, change management, engagement, compensation, organizational development, workforce planning, and succession planning.
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CPHR designation an asset
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For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
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Advanced knowledge of Microsoft Office Suite.
#LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Consultant, Human Resources
Intact Financial Corporation
Montréal - 3.68kmHuman Resources Full-time
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General Repair Technician III Full-time Job
Maintenance & Repair MontréalJob Details
General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
KEY DUTIES & RESPONSIBILITIES
Troubleshooting
- Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Maintenance
- Performs work in accordance with established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
- Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
- Operates facility mechanical and other systems
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
Administration
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required
- Submits all expenditures on a timely basis.
- Other duties as assigned
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
- High school diploma plus trades training and/or certification or licensing.
- Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
- Sound knowledge of processes and practices relating to facility operations and maintenance
- Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
- Possesses a strong environmental, health, and safety mindset.
- Strong client-service orientation along with a high sense of urgency
- Knowledge and understanding of Building Automation Systems (BAS)
- Knowledge and understanding of HVAC Systems
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Mentoring skills required to support lower level technician’s development
- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
- Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
- Must be capable of obtaining appropriate security clearance
- Hold a valid driver's license
Licenses and/or Professional Accreditation (one of the following bullet points)
- Building Operator Certification or equivalent through an accredited institution required
- Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.)
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
General Repair Technician III
BGIS
Montréal - 3.68kmMaintenance & Repair Full-time
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Bilingual Customer Solutions Agent - Call Center Full-time Job
Coca-Cola Canada Bottling Limited
Customer Service MontréalJob Details
About This Opportunity
As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems. This role is critical in supporting the Coke Canada goal of becoming the worlds best independent bottler. You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes and multitask.
Wage: $24.00/hour
Shift: Available to work various shifts Monday to Friday between 7AM to 8PM (No weekends)
Hybrid Model: Montreal - minimum 1 day a month in the office, could increase according to business needs.
Vacation: 3 weeks vacation
The anticipated start date for the successful candidate will be in April 29, 2024. Thank you for your patience, and we look forward to potentially working with you!
Responsibilities
- Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability
- Resolve all inbound and outbound support requests per established guidelines
- Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business
- Deliver professional account management for designated Coca Cola customers
- Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders
- Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction
- Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues
- Escalate customer issues within established guidelines to ensure timely resolution
- Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
- Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources
- Access multiple system applications simultaneously to effectively provide sales and service to customers
- Actively participate and contribute in engagement and team building activities
- Assist with projects per business needs
Qualifications
- High School Diploma or equivalent
- 2 years customer service experience with 1 year sales experience (contact center experience considered a strong asset)
- Proven ability to communicate persuasively, effectively and in a professional manner
- Proven ability to communicate effectively both verbally and in writing
- Demonstrated ability to provide outstanding customer service
- Demonstrated ability to successfully work independently and in a team environment
- Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
- Experience working in various computer applications
- Strong attention to detail and time management skills
- Demonstrated ability to understand policies/guidelines and use them as intended
- Ability to speak French fluently is considered an asset to your application
About Us: Proudly Canadian and Independently Owned, We are Coke Canada!
Bilingual Customer Solutions Agent - Call Center
Coca-Cola Canada Bottling Limited
Montréal - 3.68kmCustomer Service Full-time
24
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Technician, IT Support Full-time Job
IT & Telecoms MontréalJob Details
Technician, IT Support
Your career’s within reach at the largest private IT employer in Quebec!
Are you an IT enthusiast and no technical problem can stop you?
Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?
Now’s the time to share your talent with us!
An overview of your day-to-day
- Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
- Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
- Document all technical assistance
- Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.
Professional profile we’re looking for
- Experience in customer service and a desire to provide a distinctive user experience
- Vocational diploma in IT or equivalent training
- Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
- Availability to work day, evening and weekend hours as required according to the team’s needs
Why choose the IT Service Centre team?
- Opportunity to be part of a team as well as a dedicated IT community
- Opportunity to grow and evolve under the guidance of our training programs and our managers
- Positive work environment that encourages teamwork and the development of an active social life
- Flexible schedule that promotes work-family balance
- Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.
Why choose Desjardins?
- Among the Best Employers in Canada
- One of Canada’s top 100 employers (2021) according to MediaCorp Canada
- One of the world’s 100 best employers in 2020, according to Forbes magazine
We don’t offer you a job. We offer you job satisfaction. There’s a difference.
Technician, IT Support
Desjardins Group
Montréal - 3.68kmIT & Telecoms Full-time
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Clerk, customer service Full-time Job
Customer Service MontréalJob Details
Requirements:
Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Physical Requirements:
- The candidates should be able to work with attention to detail
Other Requirements:
- The candidate should be organized and initiative
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to address customers’ complaints or concerns
- The candidates should be able to answer inquiries and provide information to customers
- The candidates should be able to answer written and oral inquiries
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
By email
[email protected]
By phone
514-256-9446 extension 2221 Between 09:00 AM and 04:00 PM
Clerk, customer service
La Vie En Rose
Montréal - 3.68kmCustomer Service Full-time
20 - 24
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