3151 Jobs Found
Clerk, Production Full-time Job
Administrative Jobs TorontoJob Details
Overview of the Role
Reporting to the Production Manager, this role is responsible for providing administrative support to the Production Department and its employees; and managing the Department’s general administrative activities.
How you will make contributions that matter:
- Provide administrative support to the Production Department. Including: act as the point of contact for internal and external customers, organizing meetings, take meeting minutes, write and distribute Departmental correspondence, preparation of reports, form completion verification/audits, maintain filing.
- Support the Production Department with the implementation of new procedures; time and attendance management, schedule development.
- Identify training needs and develop training schedules as required. Maintain training documentation.
- Support Departmental inventory reconciliation activities, including reporting.
- Support the physical inventory checks for Packaging and Sanitation items and report quantities to the Production and Administrative Managers.
- Other duties as assigned
You are best suited for the role if you have the following qualifications:
- Qualification and/or proven experience as an administrative or office assistant and asset.
- Proficiency in MS Office (MS Excel, Word and PowerPoint), Kronos, Maestro, Alchemy and SAP software skills an asset.
- Ability to multi-task and meet deadlines while maintaining a high level of accuracy.
- Working knowledge of office equipment, like printers, photocopies and fax machines.
- Attention to detail, organizational and problem solving skills.
- Excellent written and verbal communication skills.
- Be team-oriented while being able to work independently.
locationsGeorgetown, ON
We support and care for our employees and their families by providing:
- Competitive salaries
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardship are available on request for candidates taking part in all aspects of the selection process.
Clerk, Production
Saputo Dairy Products Canada
Toronto - 285.25kmAdministrative Jobs Full-time
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Call Center Agent Full-time Job
Customer Service MontréalJob Details
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America!
What we have to offer you:
- A job that can be done 100% from your home, including all the computer equipment you need
- 12 to 15 days of paid online training, accompanied by our dedicated training team
- A base salary of $17.31/hr, plus monthly performance incentives, including a bonus of $1.25/h guaranteed for the first 3 months of employment.
- A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
- Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
- 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
- The perfect work environment to develop your talent and build a career with us
- A full range of group insurance, a RRSP and advantageous travel benefits
- ...and even a referral program if you refer us talented people like you!
Job Description
Your responsibilities...
- Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
- Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
- Guide our customers during their navigation on our websites
- All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service
Not to mention...
- A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h :
- Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
- Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
- A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
- Different possibilities at your disposal for you to work hassle free:
- From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
- From your home, to enjoy your comfort and reduce your commuting carbon footprint
- Any combination of the two, according to your wishes and the flexibility you need
Qualifications
Are you interested? Let’s discuss this further more if you are...
- Comfortable using various computer systems and applications
- Known for having great customer service skills
- Bilingual (mandatory)
Send us your application now, our team saved you a seat!
Keep an eye on your e-mail, as a team member will contact you if your application is selected for an interview. (also check junk mail)
Additional Information
#LI-Hybrid
#LI-FB1
Call Center Agent
Air Transat
Montréal - 219.09kmCustomer Service Full-time
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Security Guards On Call (24/7 AVAILABILITY) Full-time Job
Security & Safety MontréalJob Details
We are currently seeking security guards to join our team! If you are looking for a flexible and stimulating job, this opportunity might be perfect for you!
Work Schedule
- Variable schedule, up to 40 hours per week, tailored to your availability and operational needs.
- Sites located in Montreal, on the North Shore, and on the South Shore.
Job Requirements
- Valid security guard permit (BSP).
- Valid first aid certificate (RCR).
- Valid driver's license and access to a vehicle required. (MANDATORY)
- Availability to work daytime, evening, and night shifts from Monday to Friday. (MANDATORY)
- Flexibility to cover day, evening, and night shifts on Saturdays and Sundays, considered an asset.
- Computer skills.
Responsibilities
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.
Note : The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Security Guards On Call (24/7 AVAILABILITY)
Securitas Canada
Montréal - 219.09kmSecurity & Safety Full-time
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Business Solutions and Operations Analyst Full-time Job
IT & Telecoms TorontoJob Details
The Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, Pcard and accurate invoicing for our BGIS clients.
| KEY DUTIES & RESPONSIBILITIES |
- Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
- Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
- Recommends solutions and implements appropriate actions for issues
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives
- Participates in the development of corporate programs/projects and releases of new system applications
- As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
- Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
- Develops forms for use by the organization along with corresponding training material and work instructions
- Develops, monitors and maintains the corporate program’ tools; performance and service delivery including the Asset association and the Halocarbon Program
- Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
- Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams
- Updates process documents including work instructions, forms and policies.
- Participates in special projects and ad hoc analysis as required
- Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
- Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
- Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
- Reviews compliance data and identifies process inefficiencies and inaccuracies.
- Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
- Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
- Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
- Co-ordinate with Regional Leaders to provide metrics that will drive business goals i.e. WIP, Work Order Management, Operational Approvals
- Ensuring that action is taken to close Work Orders as soon as possible in order to shorten billing lifecycle
- Other duties as assigned
KNOWLEDGE & SKILLS
- Previous Service Delivery Experience
- Understanding of compliance requirements of relevant external organizations.
- Knowledge of RealSuite System,
- Community college diploma or equivalent training (e.g. RPA, CET)
- Minimum of 1-3 years of relevant job-related experience
- Knowledge of quality management practices.
- Strong proficiency in MS Excel, PowerPoint and Word.
- Effective Data management skills
- Data reporting, verification and analysis skills. Attention to detail.
- Effective written communication skills.
- Problem solving skills.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
Business Solutions and Operations Analyst
BGIS
Toronto - 285.25kmIT & Telecoms Full-time
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Manager, Payroll Full-time Job
Financial Services TorontoJob Details
The Manager, Payroll is responsible for managing the payroll function for our Sustainable Cleaning Solutions (SCS) division. This position ensures that all payroll processes and activities are efficient and delivered effectively.
KEY DUTIES & RESPONSIBILITIES
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance.
- Manages the payroll team including training, coaching / mentoring, and conducting performance management of work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling.
Customer Service
- Maintains high customer service levels from the payroll team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution.
- Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements.
Payroll Processing and Administration
- Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies. Ensures that all payroll information remains confidential and controlled.
- Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments. Manages the analysis of audit query reports as a result of the payroll process runs.
- Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
- Manages the requisitions for off-cycle cheque processing.
Government Reporting, Remittances and Audits
- Manages the activities and performance of payroll team members to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements. Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.
Operational Efficiency, Effectiveness and Best Practices
- Evaluates the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
- Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing team members to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for team members; manages and resolves team members issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves team members productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.
KNOWLEDGE & SKILLS
- A minimum of 5 years of relevant job-related experience.
- Advanced experience and knowledge of ERP payroll system.
- In-depth knowledge of CRA guidelines and payroll legislation.
- Intermediate to Advanced knowledge of Microsoft Excel.
- Demonstrated language proficiency (both verbal and written) in English and French
Licenses and/or Professional Accreditation
- CPM designation required.
Manager, Payroll
BGIS
Toronto - 285.25kmFinancial Services Full-time
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Project Administrator Full-time Job
Administrative Jobs OttawaJob Details
The Project Administrator is responsible for project administration activities including but not limited to maintaining project documentations, completing project set up, financial and administration close out requirements.
KEY DUTIES & RESPONSIBILITIES
Project Set Up
- Inputs project information into databases and completes project set up process
Project Tracking and Documentation
- Maintains project documentations such as project plans, meeting minutes, contracts, bid packages, technical and financial close outs, etc.
- Monitors project progress and timelines and prepares status reports to assist with timely project delivery.
Project Financial Administration
- Works with relevant stakeholders to collect vendor qualification documentations and ensure vendors are activated and set up within financial systems.
- Executes the purchase order process.
- Reconciles purchase orders to invoices to ensure accuracy.
Project Reporting
- Prepares various reports to support monitoring of project progress, costs, key performance indicators, etc.
- Reviews and communicates risks to Project Managers.
Project Close Out Administration
- Executes project close out requirements.
- Gathers and ensures receipt and sign-off of all project documentations. Files project documentations.
- Ensures receipt of all invoices. Follows up with vendors where required. Reconciles purchases to invoices to ensure accuracy and ensures all invoices are paid.
- Reviews and reconciles actual project expenses against cost estimates.
- Other duties as assigned.
KNOWLEDGE AND SKILLS
- Community college diploma
- 1 to 3 years of project administration or administrative work experience
- Strong administrative and organizational skills
- Ability to provide project administration support
- Ability to maintain accurate data
- Strong attention to detail and data accuracy
- Ability to extract and compile data into reports
- Ability to communicate effectively with others for the purpose of data exchange, clarification and follow up
- Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications
Licenses and/or Professional Accreditation
- Demonstrates an interest in pursuing Project Management Institute Accreditation
Project Administrator
BGIS
Ottawa - 71.24kmAdministrative Jobs Full-time
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Administrative Associate Full-time Job
Administrative Jobs TorontoJob Details
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.
BRIEF INTRODUCTION
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
- Ensure effective client administration by managing all administrative processes and escalations requiring investigation
- Consistently demonstrate high levels of client service by:
- supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
- responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
- Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
- Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts
- Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Experience in the securities industry
- Already duly registered as an Investment Representative (IR) with CIRO
- Excellent verbal and written communication
- Strong organizational skills
- Ability to take initiative, work independently and meet deadlines
- Meticulous attention to detail and excellent time management skills
- Exceptional client service skills
WHATS IN IT FOR YOU
- At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- An organization committed to making a difference in our communities– for you and our clients.
- An inclusive working environment that encourages creativity, curiosity and celebrates success.
Administrative Associate
Scotiabank
Toronto - 285.25kmAdministrative Jobs Full-time
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Cook Full-time Job
Tourism & Restaurants OshawaJob Details
Requirements:
Language: English
Education: The candidate has to produce a secondary (high) school graduation certificate
or equivalent experience to apply for the job.
Experience: The candidate should have a minimum of 1 year to less than 2 years of experience.
Location: 951 Taunton Rd E Oshawa, ON L1H 7K5
Shift: Day, Evening, Weekend
Physical Requirements:
- The candidate will be required to work in a fast-paced environment.
- The candidate will be required to work under pressure.
- The candidate will be required to handle repetitive tasks.
- The candidate will be required to stand for extended periods of time.
Other Requirements:
- The candidate should show flexibility.
- The candidate should be a team player.
- The candidate should be reliable.
- The candidate should be organized.
- The candidate should have excellent oral communication.
Responsibilities:
- The candidate will be required to train staff in preparation
- The candidate will be required to cook
- The candidate will be required to handle the food.
- The candidate will be required to order supplies and equipment
- The candidate will be required to manage kitchen operations.
- The candidate will be required to inspect kitchens and food service areas.
- The candidate will be required to clean the kitchen
- The candidate will be required to clean work areas
- The candidate will be required to maintain inventory and records of food
- The candidate will be required to maintain inventory and records supplies and equipment.
- The candidate will be required to prepare and cook individual dishes and foods.
- The candidate will be required to prepare and cook complete meals
- The candidate will be required to plan menus
- The candidate will be required to determine the size of food portions.
- The candidate will be required to estimate food requirements and costs.
- The candidate will be required to monitor and order supplies.
- The candidate will be required to prepare special meals for patients as instructed by a dietitian or chef
- The candidate will be required to cook special meals for patients as instructed by a dietitian or chef
- The candidate is required to know the following cuisine as their specialties: Mexican, International, Italian cuisine
- The work setting of the candidate will be a restaurant
- The work setting of the candidate will be a bar as well
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with resume) through below mentioned details.
By email
Cook
Boston Pizza
Oshawa - 234.51kmTourism & Restaurants Full-time
16
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Senior Data Scientist Full-time Job
IT & Telecoms TorontoJob Details
The Senior Data Scientist will design and implement machine learning models, algorithms and applications that solve complex problems in the context of global operations and compliance technology.
Is this role right for you? In this role you will:
-
Conduct data analysis, data cleansing, feature engineering, and exploratory data analysis to identify trends, insights, and patterns in large datasets.
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Lead research and identify new technologies, techniques and methodologies that can be applied to the development of machine learning solutions.
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Develop and maintain a deep understanding of the bank's internal operations, businesses, and processes, as well as industry best practices and emerging technologies in machine learning and lead the team in delivery.
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Collaborate with stakeholders to understand business needs and translate them into machine learning solutions that deliver measurable value.
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Collaborate with other engineering teams and cross-functional teams to deliver proof of concepts that showcase the potential of machine learning to drive innovation and improve our internal operations and businesses.
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Communicate complex technical concepts and results to both technical and non-technical stakeholders, including senior management, business partners, and regulators.
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Stay current with the latest machine learning research and techniques, and with industry developments in machine learning and evaluate their potential impact on the organization.
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Help the team in adapting the latest AI technology and services including IBM WatsonX, Google Vertex AI, Azure OpenAI and AI Builder to support bank’s employees and improve processes.
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Foster a culture of innovation and continuous learning within the team and contribute to the development of new data science initiatives and strategies.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
-
The role requires a person who is very skilled in developing AI/ML models including GEN AI (LLM), Natural Language Processing and Natural Language Understanding, Convolutional Neural Networks, Feedforward Neural Networks, and Reinforcement Learning which is critical for development of ML modules in Innovation team.
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is necessary for building the whole pipeline of AI products built in the team.
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The data analysis and data visualization skill-set is required for the team in different stages of developing a product including Exploratory Data Analysis at the beginning, Error Analysis during the product development, and Data Visualization for training of ML models as well as Monitoring of the product after deployment.
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Experience working with latest AI technology/services including multiple open-source models, Google Vertex AI, IBM WatsonX and Azure Open AI.
What's in it for you?
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Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
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Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
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Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
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Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
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Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Working location condition: Hybrid
#LI-Hybrid
Senior Data Scientist
Scotiabank
Toronto - 285.25kmIT & Telecoms Full-time
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Customer Service Representative Full-time Job
Customer Service NewmarketJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Newmarket - 272.28kmCustomer Service Full-time
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Operations Specialist Full-time Job
Aviation TorontoJob Details
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada.
Responsibilities:
- Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
- Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
- Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
- Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
- Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
- For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
- Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
- During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
- Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
- Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
- Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
- Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
- Provide feedback on operational improvement opportunities.
- Provide feedback to support improvements on Process Improvement Playbook content.
- Align delay comments with additional information supporting root cause.
Qualifications
- Post-secondary degree or diploma with a focus in Aviation Studies an asset.
- Airline operational experience.
- Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
- Excellent oral and written communications skills.
- Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
- Proven problem-solving skills within a team environment..
- Ability to distinguish the root cause of the delay.
- Results oriented with a positive, creative approach to achieving objectives.
Working Conditions:
The position is office-based, working in a fast-paced environment. The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Operations Specialist
Air Canada
Toronto - 285.25kmAviation Full-time
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Office Administrator Full-time Job
Administrative Jobs DorvalJob Details
Job Summary
Provides general administrative support to a facility/department. Maintains the facility/department daily operations.
Address: 2000 Chemin St Francois
City: Dorval
State: Quebec
Zip Code: H9P 1K2
Domicile Location: FXG-CAN/CAN/Q6103/Montreal - Hub
Auto req ID: 416046BR
Position Type: Full time
Employee Type: Non-Exempt
Other Job Description Information
Full time permanent position
Must be bilingual
Senior or executive leadership support in administrative capacity preferred
Must be available to work Monday to Friday 10:00 am to 6:30 pm
Must be available to work weekends based on operational needs and during peak period
EEO Statement: FedEx Ground is an equal opportunity employer
Office Administrator
FedEx Express Canada
Dorval - 205.23kmAdministrative Jobs Full-time
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