All jobs within 50 km around Saint-Léonard

What we offer

• The opportunity to be a part of something big and meaningful with a positive impact.

• Opportunities for growth and access to a great network of professionals.

• Flexible in-person and remote work with a great office space in the heart of Montreal’s Old Port, or our office in the heart of Old Toronto.

• Transparent overall compensation package, offering fully funded benefits and insurance plans, along with both Health and Lifestyle spending accounts.

• Promotion of work life balance with 4 weeks vacation and 6 flex days.

• Virtual and in-person team building activities. 

• A friendly work environment that has diversity and inclusion at the heart of our priorities.

As a Senior Estate Specialist - reporting into the Manager, Professional Executor Solutions, you will:

• Manage professional estate, trust and PoA files where ClearEstate is acting as agent for our trust partner, providing fiduciary services for these accounts.

• Support all aspects of estate, trust and PoA administration, including asset discovery and documents required for probate, managing tasks, deadlines and quality control appropriately.

• Work closely with our Customer Success Managers, who manage the relationships and communications with the families/beneficiaries.

• Assign tasks as appropriate to our Junior Estate Professional team in support of your work.

• Liaise with our trust partner as needed to ensure prompt attention to account needs.

• Document and make recommendations for discretionary decisions in accordance with the governing document, applicable legislation and sound reason.

• Act as a point of contact with external professionals (notary, lawyers, tax accountants, etc).

• Communicate with government agencies, financial institutions and other third parties.

• Perform research as needed.

• Collaborate with your team and assist with client requests and other related tasks when needed.

• Maintain a deep understanding of current estate and trust related strategies and processes and occasionally support the creation and maintenance of internal and external content on these topics.

• Advise ClearEstate on any proposed and/or implemented changes to relevant legislation and regulations.

• Field estate and trust questions and provide training and support to ClearEstate staff and occasionally participate in the development of educational material.

• Occasionally participate in and/or deliver presentations externally, representing ClearEstate’s subject matter expertise.

• Provide feedback and test functionality for our Product team to develop our platform.

• Create and use templates for communicating with various stakeholders.

The Integrated Services team brings together Finance, Communications and Marketing, Human Resources, Legal Services and Facilities Management. We support the business in achieving its objectives through strong technical capabilities. We ensure service delivery through the skills of our people, our methodologies and our systems.

You are agile, technically adept at high-volume, full-stack campus recruiting and equally comfortable engaging with business leaders to understand their requirements, pre-screening resumes, managing requisitions, coordinating campus activities and presenting to students. You are a dynamic presenter, a skilled influencer, passionate about the student body and ready to take on all aspects of campus recruiting. You are excited to help establish a consistent campus process and candidate experience across North America. 

The Campus Recruiter implements and executes the recruitment strategy by supporting high volume, full-stack recruitment activities in Eastern Canada. The incumbent will be responsible for a variety of recruitment activities including managing a high volume of candidates and data, organizing interviews, managing the candidate experience, and supporting programs such as student re-hire, internal referrals, and scholarships. 

Responsibilities 

• Serve as the primary point of contact for candidates, educational institutions and the company. 

• Work closely with internal stakeholders to establish a tailored recruitment approach across designated schools to meet skills requirements. 

• Establish relationships with designated schools, and with professionals in career centers and study programs. 

• Leverage campus recruiting insights, recruiting outcomes and business intelligence to drive process and influence key internal stakeholders on recruiting activities and programs. 

• Coordinate logistics and participate in campus activities including career fairs, class presentations, lectures, and interview sessions. 

• Act as a “brand ambassador” to expand our internal and external presence to strengthen the Hatch brand through social media and other channels. 

• Ensure full campus recruiting for Hatch: 

• posting positions in schools and appropriate sources; 

• pre-selection and evaluation of candidates; 

• preparing application files for review by hiring managers; 

• coordination and scheduling of interviews with hiring managers; 

• preparing interview materials for hiring managers; 

• reference checks through our third party vendor; 

• managing the job offer letter process, including drafting and sending the letters; 

• entering relevant candidate and interview data into the applicant tracking system (SuccessFactors); 

• Optimizing and managing the application process using technology to improve the candidate experience. 

• Implement programs and initiatives to promote the participation of co-op students, interns and graduates: 

• participate in the management of these programs and initiatives, including the organization of learning and social activities such as lunch and learns and the student forum; 

• collect feedback from hiring managers following interviews, forward it to candidates and enter it into the system; 

• survey hiring managers on student performance during co-op placements and provide feedback on new graduates' performance after six months of employment; 

• survey students one month before the end of their contract period and survey graduates after six months of employment; 

• compile the survey results and present them to management with suggestions for improvement. 

• Track indicators and produce reports: 

• maintain the integrity of applicant tracking system data and prepare reports on recruiting and hiring activities for management. 

Requirements 

Professional training and experience 

• Bilingualism (French and English).  

• Six months to two years of high-volume, full-stack campus recruiting experience, preferably with engineering or technical graduates. 

• College or university diploma in human resources or a related field, an asset. 

SKILLS 

• Proven ability to manage high volume campus recruiting in a fast-paced, deadline-driven environment. 

• Ability to manage conflicting priorities with strong attention to detail and accuracy as well as follow-up and follow-through. 

• Exceptional communication skills and the ability to quickly build relationships and provide exceptional internal and external customer service. 

• Attention to detail and accuracy to maintain data integrity. 

• Proven power of influence, ease with upstream and downstream follow-ups to ensure the smooth running of the process and a positive experience for candidates. 

• Strong commitment to efficiency and quality of results. 

• Team spirit. 

• Discretion in handling confidential and sensitive information. 

• Excellent technology skills, including proficiency in Microsoft Office Suite including Word, Excel and PowerPoint, applicant tracking systems (e.g. SuccessFactors) and video conferencing applications (MS Teams, Zoom, etc.). 

09/20/2024

Address:

1501 McGill College Avenue

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Books meetings with new prospects and prepares introductory package for the prospect/referral.
• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
• Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
• Resolves client complaints in a timely and effective manner; escalates as required.
• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
• Administers and processes documentation related to client files and regulatory requirements.
• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Mentors and coaches new or junior members to the team and branch.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 – 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Bilingualism French and English.
• Advanced knowledge of investment process and procedures.
• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset
• Knowledge of Trust and Estate services is an asset
• Knowledge of Financial/Retirement planning.
• Knowledge of trade processing rules.
• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
• Current registration as Investment Representative (IR).
• 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Montreal is $ 41,600.00 and this role may be eligible to receive a monthly discretionary bonus.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

$35 000,00 - $64 900,00

We are searching for a Full Time Concierge / Receptionist to join our Faubourg du Mascaret – Pavillion Landry team based in Moncton, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage:  $16.60 – $17.10
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately)
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors
• Provides routine information and responds to inquiries from residents, visitors, and staff
• Active screening of employees and visitors
• Sorts and distributes incoming and outgoing mail and couriers
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Performs a wide variety of assignments, which are sometimes confidential in nature
• Receives, processes, and records client payments
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A high-school diploma or GED
• Excellent computer skills and experience in Microsoft Office Suite
• Previous hospitality/customer service experience an asset; especially with seniors
• Ability to provide a clear criminal record check upon hire
• A friendly and outgoing spirit is a definite asset
• Knowledge of medical terminology considered an asset
• Ability to work during the day and weekends
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

Fixed-term contract (maternity leave replacement)

JOB DESCRIPTION

Administrative tasks for the health, safety and environment department.

The selected candidate must be able to obtain a reliability status issued by the federal government.

MAIN TASKS AND RESPONSIBILITIES

• Update various databases.
• Archive various files on the network.
• Prepare prints and assemble thematic binders.
• Make shipments via messengers.
• Carry out all other related tasks for the department.

KNOWLEDGE AND SKILLS

• Training in office automation, secretarial or administrative skills or equivalent experience.
• Mastery of Microsoft Office software (Word, Excel, PowerPoint).
• Oral and written communication skills, ability to work in a team, discretion, and professionalism.
• Ability to manage several tasks at once, prioritize, and meet deadlines.
• Bilingual.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years' experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency
• Knowledge and understanding of Building Automation Systems (BAS)
• Knowledge and understanding of HVAC Systems 
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower-level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.)

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

This position is responsible for a broad range of maintenance activities that are performed to keep UPS package handling facilities operating efficiently and effectively. The work is sometimes fast-paced and requires routine interaction with other operations employees.

• Job Type: Full-Time - Permanent
• Department: Buildings and Systems Engineering
• Work Location: 1221 32E Avenue, Montreal, QC H8T 3H2
• Workdays: To be determined by seniority. May be Mon-Fri, Sun-Thu, or Tue-Sat. Shift does not rotate. Periodic flexibility required.
• Shift hours: To be determined by seniority.
• Pay rate starting from $30.00/hr.
• Average work Hours: 42.5 hours per week with potential for overtime

Responsibilities and Duties:

• Inspecting troubleshooting repairing and/or replacing mechanical components such as motors, reducers, drive chains, sprockets, sheaves, pulleys, rollers, conveyor belts, bearings and transfer plates.
• Troubleshooting adjusting and replacing AC and DC electrical equipment such as batteries, control stations, fuses, motor starters, relays, switches and timers.
• Inspecting troubleshooting repairing and/or replacing pneumatic equipment such as puck sorters, flow splitters, diverters, air compressors, lubricators, hoses and coils.
• Inspecting troubleshooting repairing and/or replacing hydraulic equipment such as hoses, fittings, cylinders and pumps.
• Welding equipment such as hand rails, conveyor supports, package handling equipment, carts and grating.
• Performing preventive maintenance inspections of plant equipment such as conveyors, bulk carts, and power industrial equipment.

Qualifications:

• Grade 12 education or equivalent.
• Possession of a valid 5760 Industrial Construction and Maintenance Mechanic or 5781 Automated Systems Electromechanic Certification of Qualification is highly preferred but extensive relevant experience may be considered.
• Minimum 3 years of post-apprenticeship experience performing maintenance on industrial equipment.
• Ability to receive and give instruction over radio in industrial environment.
• Excellent interpersonal skills.

Assets:

• Experience of performing maintenance on conveyor belts.
• Knowledge of plumbing and building schematics.
• Knowledge of keyboard and basic computer skills.

Compensation and Benefits:

• Weekly pay (every Friday).
• Automatic pay progression as per the existing union Collective Agreement.
• Paid vacation:
• 2 weeks after 1 year of service
• 3 weeks after 5 years of service
• 4 weeks after 10 years of service
• 5 weeks after 20 years of service
• 6 weeks after 25 years of service
• Group Benefits (Dental and Extended Medical)
• Pension Plan
• Immediate access to UPS Employee Discount Program upon hire.
• EAP (Employee Assistance Program)
• Opportunities for future growth within a Fortune 50 company.

Working Conditions:

• Opportunity to work in one of UPS Canada’s largest state-of-the-art automated sorting facility.
• Mainly indoors (in a warehouse). Occasionally work outdoors.
• Exposed to hot/cold temperatures when working outdoors.

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What We Are Looking For:

Join our team of enthusiastic and positive individuals as a Customer Service Specialist at Rogers. We are looking for someone who has a genuine passion for listening and enjoys helping people. In this dynamic role, you will ask the right questions, find solutions, and recommend our products and services to help us retain our valuable customers. We are seeking a self-motivated individual who can meet performance-based objectives and succeed through excellent customer service.

What You Will Gain:

We firmly believe in investing in our winning teams and helping each person reach their full potential. As a team member, you will have access to a wealth of resources, growth opportunities, discounts, and benefits, including:

• A competitive salary and performance-based salary review.
• A flexible and competitive health and dental insurance plan, retirement plans, RRSP and TFSA programs, and a stock purchase plan with a company match (up to 50% after three years).
• A 50% discount on all Rogers services, Blue Jays tickets, a 25% discount on Today's Shopping Choice items, and a 20% discount on all wireless accessories.
• Paid volunteer leave.
• Company matching contributions to charitable organizations you support.

Growth and Development Opportunities:

• Expand your skills and participate in mentorship and leadership development programs.
• My Path: a self-directed professional development program.
• Rogers Priority: priority application for internal positions of interest.

Wellness Programs:

• Employee and Family Assistance Program (EFAP) by Homewood.
• Cognitive Behavioral Therapy and virtual therapy.
• Discounted gym memberships.

Our Commitment to the Environment and Diversity:

• Work for a company dedicated to environmental protection.
• A strong commitment to diversity and inclusion with employee support groups that support equity-seeking groups, including racialized people, the 2SLGBTQIA+ community, Indigenous people, people with disabilities, and women. We all have something unique to offer, and we understand that our strength lies in what makes us different.

What You Will Do:

• Connect with our Comwave customers to determine the products and services that best meet their needs.
• Retain our loyal customers and build fruitful and lasting relationships with them.
• Leverage internal tools and resources to provide value-based solutions to customer questions and concerns.
• Provide feedback and recommendations on offers, programs, and processes for customers and colleagues.
• Quickly achieve key business objectives, including customer experience and revenue retention and growth.
• Receive coaching and feedback from your management team and apply it regularly to support your development and performance.
• Be part of a highly engaged team of Customer Service Specialists who support Canadians from coast to coast.

What You Will Bring:

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to multitask in a dynamic environment while navigating multiple computer systems.
• Knowledge of the market and consumer trends, including the latest wireless and residential products and services offered by Rogers and our competitors.
• Proven experience in managing issues from start to finish to resolve them efficiently and productively.
• Ability to build connections, listen actively and effectively, and communicate clearly and concisely to provide a world-class customer experience with a friendly tone.
• Demonstrated track record of achieving positive business results and building collaborative relationships.
• Experience in sales and customer service in a dynamic environment.
• Independence and autonomy, with a mindset of initiative and innovation.
• Open-mindedness and enthusiasm for learning new skills.
• Ability to manage a wide range of complex issues with compassion and empathy.
• French language proficiency is required for the role.
• English is an asset.

Join our team and benefit from ongoing training and development sessions to acquire the skills necessary to provide excellent service and find the best solutions and products for our customers.

As part of the recruitment process, candidates will need to consent to a criminal background check and a credit check, and successfully pass these checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. 

Schedule: Full time  
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315112

The selected candidate must be able to obtain a reliability status issued by the federal government.

MAIN TASKS AND RESPONSIBILITIES

• - Update various databases;
• - Archive various files on the network;
• - Prepare prints and assemble thematic binders;
• - Make shipments via messengers;
• - Carry out all other related tasks for the department.

KNOWLEDGE AND SKILLS

• Training in office automation, secretarial or administrative skills or equivalent experience;
• Mastery of Microsoft Office office software (Word, Excel, PowerPoint);
• Oral and written communication skills, ability to work in a team, discretion, and professionalism;
• Ability to manage several tasks at once, prioritize, and meet deadlines;
• French, spoken and written.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Provide telephone support to customers and promote a company's products and services. Use experience and extensive working knowledge of the job, policies and practices to perform daily tasks and various administrative and operational assignments.

What is the Opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success

What will I do?

• Handling inbound calls and meeting customer expectations by providing them with information, understanding their needs, offering value-added solutions, seeking business opportunities and taking personal initiative to resolve their problems.
• Secures new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Process applicable paperwork for clients, ensuring accuracy and completeness of information.
• Meet monthly sales and retention goals

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Solid aptitude for listening, establishing rapport and finding the right solutions for customers
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact

Job Skills

Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer Servicing

Additional Job Details

1 PLACE VILLE MARIE: MONTREAL

MONTREAL

Canada

37.5

Full time

INSURANCE

Regular

Salaried

2024-08-27

2024-09-30