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Passionate about supporting Managers to drive employee engagement and business results? So are we! We're looking for a Human Resources Consultant to join the HR team supporting Specialty Solutions and help make Intact a leader in specialty insurance for businesses with unique needs.

This permanent position is based in Montreal

With your experience, HR expertise and collaborative style, you will play a key role in leveraging our service offering and supporting Intact's strategic priorities.

What you'll do here:

• Provide coaching, career guidance and advice related to human resources management, taking into account best practices and trends, and ensuring that management decisions and practices are in line with legislation and company values.

• Participate in management meetings of assigned groups and advise on issues related to human resources management.

• Collaborate and work with managers on the development of our talent.

• Conduct exit and check-in interviews, analyze the data and trends to communicate to management teams.

• Contribute to extracting and analyzing HR data for the preparation of the Specialty Solutions HR dashboard.

• Make salary recommendations based on compensation best practices.

• Participate in the roll-out of business unit initiatives, corporate programs and other projects.

• Support the Specialty Solutions HR team with various projects.

• Contribute to the improvement of HR processes.

What you bring to the table:

• University degree in industrial Relations or Human Resources Management

• Three (3) years of experience in Human Resources.

• Experience in a consultant role will be considered a strong asset.

• Ability to evolve in a multi-site and matrixed organization and in an ever-changing environment.

• Rigour and analytical skills.

• Strong communication skills, ability to influence and interpersonal skills with all hierarchical levels.

• Knowledge in many areas of human resources, including talent management, performance management and employee relations, disability management, change management, engagement, compensation, organizational development, workforce planning, and succession planning.

• CPHR designation an asset

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• Advanced knowledge of Microsoft Office Suite.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency
• Knowledge and understanding of Building Automation Systems (BAS)
• Knowledge and understanding of HVAC Systems 
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license  refrigeration license, etc.)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Technician, IT Support

Your career’s within reach at the largest private IT employer in Quebec!

Are you an IT enthusiast and no technical problem can stop you?

Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?

Now’s the time to share your talent with us!

An overview of your day-to-day

• Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
• Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
• Document all technical assistance
• Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.

Professional profile we’re looking for

• Experience in customer service and a desire to provide a distinctive user experience
• Vocational diploma in IT or equivalent training
• Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
• Availability to work day, evening and weekend hours as required according to the team’s needs

Why choose the IT Service Centre team?

• Opportunity to be part of a team as well as a dedicated IT community
• Opportunity to grow and evolve under the guidance of our training programs and our managers
• Positive work environment that encourages teamwork and the development of an active social life
• Flexible schedule that promotes work-family balance
• Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.

Why choose Desjardins?

• Among the Best Employers in Canada
• One of Canada’s top 100 employers (2021) according to MediaCorp Canada
• One of the world’s 100 best employers in 2020, according to Forbes magazine

We don’t offer you a job. We offer you job satisfaction. There’s a difference.

Requirements:

Languages: Candidates must have knowledge of the English or French Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

• The candidates should be able to work with attention to detail

Other Requirements:

• The candidate should be organized and initiative

Candidate Status:

• • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.

• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to address customers’ complaints or concerns
• The candidates should be able to answer inquiries and provide information to customers
• The candidates should be able to answer written and oral inquiries

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

By phone
514-256-9446 extension 2221 Between 09:00 AM and 04:00 PM

What to Expect: 
You will play a vital role as Administrative Office Coordinator, supporting the Executive Assistant and Office Operations Team Leader and ensuring efficient office management. You will oversee special projects, manage general office activities, and handle various operations such as office logistic & facilities, security, vendors/suppliers and office supplies.

A day in the life of administrative office coordinator: 
•    Provide administrative support to the Office Operations Team Leader, coordinating and leading various tasks and projects.
•    Manage building and equipment maintenance schedules, ensuring timely responses to urgent maintenance calls, and maintaining effective communication with vendors and suppliers.
•    Supervise cleaning crews and maintenance workers, ensuring high standards of security, cleanliness and maintenance in the office.
•    Liaise with vendors and suppliers to procure necessary equipment and supplies, negotiating contracts  and quotations and managing relationships.
•    Document processes and maintain accurate records of maintenance activities for future reference and analysis.
•    Assist in the planning and execution of office-wide projects and initiatives, ensuring successful implementation and completion.

Role Requirements
•    Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market
•    A college diploma in a related administrative field or equivalent experience.
•    Minimum 4 years of experience in an administrative or assistant role, showcasing the necessary skills and knowledge.
•    Strong communication skills: Demonstrates an articulate and effective communication style, both verbally and in writing, to convey information clearly and professionally.

Preferred Skills 
•    Strong initiative: Demonstrates proactive and self-motivated behaviour, taking the lead in tasks and responsibilities without constant supervision.
•    Proactive and strong-willed: Shows a determined and assertive approach in tackling challenges and achieving goals.
•    Excellent organizational skills: Highly skilled in organizing tasks, managing time effectively, and maintaining a structured approach to work.
•    Prioritization: Capable of prioritizing tasks and responsibilities based on their urgency and importance, ensuring efficient and effective completion of work.

Benefits

•    Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
•    Company matched pension plan 
•    Three weeks of Vacation and four/five/six personal days (Personal Paid Holidays) 
•    Excellent training and development programs as well as opportunities to grow within the company 
•    Access to Educational Assistance & Tuition Reimbursement 
•    Bonus eligibility 
•    Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
•    Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
•    Adoption benefits to remove some of the financial barriers associated with adoption
•    Free Nespresso Coffee Machines and $100 monthly coffee credit 
•    Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
•    Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 

What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application. 
 
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid

We are looking to have a full-time bilingual (French/English) People and Culture Business Partner join our team! This position can be held hybrid from Montreal, QC; Ottawa, ON or Markham, ON. 

SUMMARY

The People and Culture Business Partner (PCBP) acts as a business partner to assigned client groups, provides sound guidance and advice to management and team members on People and Culture management-related matters in accordance to applicable legislations and internal policies and processes to assist PCBP provides recommendations, develops and implements solutions to assist the client groups and the organization achieve improvements in areas including but not limited to employee engagement and satisfaction.

At this position level, the individual is responsible for:

• Leading assigned People and Culture management-related projects and initiatives of low to high complexity and/or of broader impact or scope
• Greater proportion of client groups with requirements of moderate to high complexity
• Provides guidance to and may review work of less experienced People and Culture Consulting team members. 

KEY DUTIES & RESPONSIBILITIES

• Acts as a business partner to assigned client groups
• Provides sound guidance and advice to management and team members on People and Culture management-related matters in accordance to applicable legislations as well as internal policies, processes and procedures.  Exercises sound judgment to ensure effective risk management and mitigation
• Investigates and resolves employee relations matters. Consults with internal or external legal counsel where required
• Collaborates with relevant People and Culture management team members and external vendors to address specialized People and Culture management-related matters including but not limited to benefits, compensation, training, disability management, labor relations
• Collaborates with People and Culture Consulting team members and other relevant stakeholders to support the execution of strategies, programs and initiatives to drive organizational changes
• Partners with assigned client groups to diagnose People and Culture management-related issues, understand and anticipate needs.  Recommends solutions in alignment with business requirements and collaborates to implement
• Provides recommendations, develops and implements solutions to assist the client groups and the organization in achieving improvements in areas including but not limited to employee engagement and satisfaction, recruitment, leadership and career development
• Collaborates with People and Culture Consulting team and other relevant stakeholders in the review, refinement and/or development of People and Culture management programs, policies, processes and resources.  Prepares policies and processes of low to high complexity for review
• Collaborates with People and Culture Consulting team and other relevant stakeholders in the development and/or customization of training materials.  Leads and facilitates training sessions for assigned client groups and to the broader organization
• Leads recruitment efforts for assigned client groups.  Develops and maintains a robust talent pipeline using various sources including but not limited to social media and participation in networking events.  Identifies, recommends and implements recruitment channels, tools and resources
• Leads, supports and participates in People and Culture-related projects and initiatives
• Acts as the People and Culture lead for client transitions or account demobilization for assigned client groups
• Other duties as assigned

Knowledge & Skills

• Community college or university degree preferably in business administration or Human Resources
• More than five years of work experience in a human resources generalist role
• Thorough and expert level knowledge of human resources management-related legislations such as the Employment Standards Act applicable to assigned province(s). General understanding and knowledge of human resources management disciplines including but not limited to compensation, pension and benefits, labor relations, training
• Advanced ability to establish trust and credibility
• Advanced consulting skills along with a high degree of business acumen and ability to accurately assess business issues and provide sound advice and solutions
• Advanced ability to exercise sound judgment
• Advanced facilitation skills
• Advanced persuasion and influence skills
• Advanced relationship management abilities with ability to develop and maintain relationships with individuals at all position levels
• Advanced project management skills
• Exceptional interpersonal skills

Licenses and/or Professional Accreditation

• Certified Human Resources Professional (CHRP) Certification from Human Resources Professional Association would be considered an asset

This is a regular, full-time position with a salary range of $73,599 - $91,998 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. 

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.

 
Is this the right role for you? In this role you will:

• Assist with client inquiries while delivering memorable service
• Use discretion and problem solving to own the client experience
• Provide personalized solutions by recognizing value add solutions
• Facilitate a culture of passion, accountability, and collaboration by being an active member of your team

Do you have the requirements to succeed in this role? We'd love to work with you if you have:

• Fluency in both English and French
• A broad knowledge of investment products and procedures relating to securities settlement
• The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
• Strong written and verbal communication skills
• The ability to utilize time-management and prioritization skills
• A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties

While not essential, it would be an asset if you have:  

• Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
• Completed a post-secondary education in Commerce/Business, or Financial Planning
• Prior work experience in a brokerage or Contact Centre
• Knowledge of the Financial Services Industry

What's in it for you?

• Competitive pay
• The opportunity to gain valuable industry knowledge and expeirence
• The opportunity to advance your career through other roles within Wealth Management and Scotiabank
• A workplace culture built around inclusion, diversity, and potential
• The opportunity to participate in a customized and comprehensive training program

Employment Details:

We value employee training and development. We provide comprehensive training for all successful candidates.

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses. 

Work Hours

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Why Scotia iTRADE?

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank. 

Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole.   If you need specific accommodations during the hiring process let us know and we will work with you.

PURPOSE OF THE POSITION:

As a Driver - Car Compound there are three main functions you will perform to support the St. Luc Auto Compound, as well as other related duties as required.

POSITION ACCOUNTABILITIES:

• Ensure all work cards are identified to driver number
• Conduct visual inspection of assigned vehicle and ensure the vehicle is properly stocked for the days work
• Load and unload railcars on designated tracks, and within designated parking zones
• Pick up team members and continue to unload railcars on the track until all railcars are empty
• Maintain work instruction generated by Supervisor
• Work in accordance with team members to opens railcar doors and install bridge-plates between railcars
• Unchain bi-level and tri-level railcars on the track
• Other related duties as required

POSITION REQUIREMENTS:

• Must possess a High School Diploma or GED equivalent
• Must posses a Class 5 drivers license
• Must possess advanced reading and writing skills, including the ability to follow more advanced written instruction and/or training in skills such as driving
• Must be bilingual (French & English)
• Must have precise use of hands and hand-eye coordination

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety sensitive. position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Education verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”. 

A Technical Customer Service Representative is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Customer Service Representatives where they will be responsible for ensuring merchants get the answers they need while upholding a high standard of customer service during each interaction. Comprehensive paid training is provided to all representatives and the level of support they provide to customers becomes more diversified as they become more comfortable with the skills attained through in-class and on-the-job learning. 

Note:This full-time position is a work-from-site opportunity. All candidates must be able and willing to commute to and work from our site located in Montreal, Canada. Remote opportunities are not available.

Specific Responsibilities May Include:

• Deliver timely and complete customer solutions to our merchants via various channels (chat, email, phone), ensuring they receive quality resolutions with the utmost care and attention for the following type of transactions;

  • Account Recovery

  • Theme Selection and Customization

  • Domain Registration and Management

  • Plan Selection, Upgrade and Cancellations

  • Online Store  Status Management

• Troubleshoot technical issues while providing clear guidance and an engaging customer service experience to merchants via various channels to quickly resolve issues and help them grow their business

• Provide continuous feedback on our help documentation and actively participate in auditing processes, by using, reviewing, and publishing content in a knowledge centered service (KCS) model

• Contribute to the continuous improvement of our knowledge base, maintaining up-to-date and user-friendly resources which will ultimately benefit our Merchants

• Describe solutions in simple terms that merchants of all technical abilities can understand

• Demonstrate flexibility and adaptability by working on different teams based on the needs of our users (merchants, partners, and buyers) and our organization

• Embrace changing roles and responsibilities to provide support where it is most needed

• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist Merchants and recommend new features that can enhance their business

• Ad hoc duties as assigned

Required Experience, Skills & Competencies:

• Six months to 1 year experience within a call center environment in a technical support capacity. 1-2 years experience preferred or demonstrated 

• Minimum of 1-2 years experience in an interactive customer service position

• Fluent in English (C1 level: read, write and speak)

• Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM 

• Able to troubleshoot technical issues with minimal guidance while maintaining high quality customer service standards

• Familiarity working with and adapting to new technologies

• Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties. This is not limited to customer service roles

• Experience with leading conversations, providing guidance and direction to solve problems and guide customers towards appropriate solutions while showcasing empathy and understanding

• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while building rapport with customers

• Possess strong critical thinking skills to evaluate the accuracy of information and determine if it requires updates or edits

• Proven ability to resolve problems efficiently, identifying issues, searching for existing solutions, and documenting new ones as required

• Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support

• Strong desire to learn and work with AI tools and new technologies

• Ability to take initiative and execute plans quickly with general supervision

• Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge

• Ability to adapt quickly and embrace change

• Ability to pass a background check which may include federal fingerprinting and security clearance

• The flexibility to work any shift assigned, including training shifts, between the hours of operations of 5:00 am to 12:00 am ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.