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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to prepare bank reconciliations, prepare payroll
• The candidates should be able to invoice clients, costing and budgeting
• The candidates should be able to perform clerical duties, such as maintain filing and record systems, perform general office duties
• The candidates should be able to organize and maintain inventory, prepare financial statements and reports

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 rue Evangeline Unit 850 (5269), Granby, QC
Travel Requirements: Up to 100%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312873

We are searching for a Personal Support Worker (Client Services Assistant) to join our Parkland in the Valley - Concorde Hall team based in Quispamsis, New Brunswick. 

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $19.31 - $19.46
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching) 
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assists residents with hygiene and daily living activities, such as: bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment
• Assists in the provision of social, spiritual, and intellectual activities for residents
• Cleans resident rooms, server and household common areas
• Administers resident medications as assigned under the direction of the Resident Services Coordinator/Manager and in accordance with Physician orders following all medication management policies and guidelines
• Completing all duties in a way which is consistent with Shannex’s Philosophy of Service: Your life. Your choice. Your Home
• Communicates and reports relevant information regarding resident care or safety to Supervisor.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• You have valid post-secondary education in a related field
• You can work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• You can provide a clear criminal record with vulnerable sector screening
• We consider any previous course in Alzheimer’s and Dementia Care to be an asset
• A valid CPR & First Aid Certification is required.

We are searching for a Administrative Coordinator to join our Parkland Riverview - Monarch Hall team based in Riverview, New Brunswick. 

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Provides support for the admission of Residents and Clients
• Performs a wide variety of typing assignments, and operates the computer to enter data, edit, revise, and print minutes, letters, memos, tables, and other material
• Maintains and updates resident files, and documents, including resident lists
• Coordinates resident transportation
• Performs basic accounting functions, which may involve resident banking reconciliation and payments on resident accounts
• Supports the facility inventory supply program, which may involve ordering, receiving and distributing supplies
• Monitors fire and security alarm panels, and follows safety and security duties as per facility policy
• Provides support and guidance to employees in assistance with payroll, scheduling and benefits information
• Prepares photocopies and facsimiles and sorts and distributes incoming/outgoing mail

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Post-secondary education of an approved Office Admin or Professional Secretarial program
• Excellent computer skills and experience in Microsoft Office Suite
• Attention to detail and respectful behavior
• Ability to provide a clear criminal record check upon hire
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

We are currently looking for a security agent to join our security team at a distribution center in Varennes!

Work Schedule

• Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM 
• Permanent full-time position (38.5 hours per week)

Job Requirements

• Valid Security Guard License (BSP)
• Valid First Aid Certificate (CPR)
• Valid driver's license and personal vehicle for commuting to the workplace.
• Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
• Excellent customer service skills
• Computer skills
• Good physical endurance for surveillance rounds

Responsibilities

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
• Controls access to client site or facility through the admittance process.
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
• Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

As a Digital HR Specialist, you will be a part of a Global team specializing in our Global HR Systems, such as SuccessFactors, SAP ECC and ServiceNow. As part of a team of Digital HR Specialists you will act as a Super User or subject matter expert of our HR technology, delivering front line support, providing consultation on how HR processes and technology intersect, and solving business problems via the delivery of technology improvements, either independently or as part of a team.

This role is based out of one of our Employee Experience Centres in a hybrid work setting, where two days a week will be spent in office.

How You’ll Add Value:

• Manage our operational issues case queue by investigating and troubleshooting problems arising within our Global HR system landscape, ensuring an appropriate resolution or path forward is identified and documented, and end users are kept up to date on progress of their issue.
• Validating elevated access requests and provisioning appropriate role-based permissions to our HR Systems to prevent any data breaches.
• Reinforcing our security model through process and controls (i.e. audits). Building, changing and deploying security model changes that have been approved via governance.
• Leading business stakeholders through release upgrades by helping to identify and understand impacts of changes and focusing testing or change management activities around this.
• Understanding impact of system changes to develop test scripts and/or execute testing and solution validation alongside end users. Clearly articulating these changes, identifying where additional communications, training or documentation may be required and delivering.
• Successfully managing the execution of identified improvements related to our HR systems in an efficient and effective manner – ensuring business requirements are fully understood and documented from stakeholders, an appropriate solution is identified and socially or technically validated, and that appropriate change management and communication processes are followed.
• Driving internal continuous improvement by identifying opportunities for enhancement in your respective portfolio and contributing to the improvement process. 
• Keeping system, team and process related documentation up to date and relevant.
• Participating in HR projects as required including research and preparation of documents, testing, implementation of recommendations and planned sustainment of products.

About You:

• Min. 2 years of experience is equivalent required
• Bachelor or Master degree in Human Resources Management/Information Technology or a related discipline preferred 
• Experience working with SAP SuccessFactors and ServiceNow or similar HR tools
• Advanced knowledge of Excel and MS Office tools
• Strong critical analysis of problems, process design thinking and interpersonal skills 
• Ability to effectively prioritize and manage time to deliver on commitments
• Ability to work effectively and collaboratively with a geographically dispersed team 
• Fluent in English 

As a key member of the Global Talent Acquisition, Center of Excellence team, we are looking to add a Talent Coordinator - 12 month contract. The focus will be to ensure that the Talent team is supported ongoing to be able to facilitate and carry out full-cycle recruitment aligned to our business people goals and objectives.This role is instrumental in ensuring a high-quality candidate and hiring manager experience, through high attention to detail and efficient delivery of required tasks. Our Talent Coordinator team is the foundation of the overall teams’ success and enables the function to thrive. 

How You’ll Help: 

• Contribute as a working team member on projects led by others 

• Oversees candidate interview process: schedule on-site and virtual interviews, communicate interview details, providing the highest level of customer service 

• Helps Talent Acquisition Partners as needed to administer pre-employment processes including, but not limited to, reference and background checks, drug testing 

• Process the internal referral program: cross checking the internal systems, submitting the tickets to Employment Experience Centre and provide continuous updates to all stakeholders involved. 

• Welcomes and facilitates candidates as needed to coordinate schedules and adhere to the candidate experience; escort on-site candidates to interview room 

• Effectively manages simultaneous projects and prioritizes tasks; flexibly handles additional tasks as assigned 

• Champions the candidate experience and makes sure candidates are treated like customers as it relates to scheduling, feedback, answering questions, reimbursement and providing updates 

• Coordinates travel arrangements (flights, hotel accommodations, transportation) for non-local candidates 

• Manages ad hoc administrative responsibilities and provides support to the Talent Acquisition department 

• Supports event-related duties; provides logistical support for recruiting events, etc., attending at times 

• Provides support to Talent Acquisition related projects and business initiatives, including possible research, data collection, preparing various recruiting reports utilizing information from applicant tracking system 

• Administers job postings on specified sites in accordance with established guidelines, ensuring that job opportunity is kept current 

• Updates the applicant tracking system (Success Factors) and runs required reports, as requested 

• Works in collaboration with other human resource specialists to complete daily tasks and projects in a professional and responsive manner 

About You: 

• Minimum one (1) year of experience in an administrative support role 

• Familiarity with and interest in talent acquisition 

• High proficiency in Microsoft Office software suite 

• Self-starting personality able to handle multiple projects efficiently in a fast-paced environment 

• Extremely organized, proactive and detailed oriented 

• Takes personal responsibility for their life goals and career development 

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results 

• Communicates with honesty and kindness, and creates the space for others to do the same 

• Fosters connection by putting people first and building trusting relationships 

Working in the Human Resources Department, the HR Organizational Effectiveness (OE) team is committed to enhancing organizational efficiency, fostering a positive work environment, and driving various initiatives that contribute to the overall success of the department. The Business Support Analyst is instrumental in coordinating essential corporate processes, providing administrative support, and ensuring the overall success of the team through seamless collaboration and dynamic work environment initiatives. Key clients include the Senior Director and members of the senior and extended HR leadership team.  

What you will do 

• Organize and maintain a comprehensive administrative support function (departmental day-to-day administrative operations, procedures, logistics and requirements), ensuring that the office runs smoothly, and that management can focus efforts on more strategic issues. This includes daily calendar & inbox management.   
• Coordinate cross-departmental meetings, prepare reference materials and manage logistics with internal service providers, including catering.
• Coordinate and support corporate processes within the OE team, including strategic planning, financial reporting, onboarding/offboarding, continuity of operations, and contract monitoring. 
• Enhance the department's work environment through various activities, including event coordination and administering HR's recognition program to celebrate employee achievements.

What you need to succeed

• Expert-level knowledge of MS Outlook and experience in email and calendar management
• Proficient with Microsoft Word, Excel, PowerPoint, Visio, SharePoint 
• Knowledge of business process management and improvement methodologies 
• Ability to adjust to frequent changes, quickly problem-solve and take initiative while exercising sound judgment 
• Excellent organization skills and ability to anticipate needs
• Excellent interpersonal and communication skills
• Commitment to confidentiality and integrity

Asset

• Experience with the Bank’s planning cycles and knowledge of the Corporate Services business lines.

Your education and experience
This position requires a post-secondary education in a related field (e.g. HR, Business Administration), and a minimum 2 years of experience. An equivalent combination of education and experience will be considered. 

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
• The official title for this position is “Business Support Analyst ” 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $62,386 to $73,395 (job grade 13)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.