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What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

What will you do?

• Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
• Support the Investment Advisors in general administrative duties in the management of client accounts
• Support the Investment Advisors in the preparation of client reviews and presentations
• Request information and documentation from clients in order to open accounts and keep client files up to date
• Follow up on client trades to ensure proper settlement and delivery
• Monitor all pending transfers to ensure completion on a timely basis

What do you need to succeed?

Must-have

• Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
• Meticulous attention to detail and excellent time management skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Minimum of 2 years of experience in the financial services sector
• Ability to work as part of a team

Nice-to-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

1501 AV MCGILL COLLEGE:MONTRÉAL

MONTRÉAL

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-10-18

2024-10-25

BDC has embarked on its digital transformation and in the process of modernizing its products and services, including the migration of our on-premises CRM to the cloud. As part of this initiative, we are looking for passionate, bilingual candidates who wish to be a key player in this transformation journey and contribute to the evolution of BDC's financing services through their technical expertise and sense of innovation.

The selected candidate will join one of the squads within the Customer Management family as a software engineering specialist. They participate in all activities of the SSDLC (Secure Software Development Lifecycle) process in agile delivery mode (ie.design, document, develop and deliver user-friendly and scalable technical solutions)

• Establish specifications that translate user needs into solutions while observing agreed budgets, timeframes, and technical parameters.

• Design and develop system components, including programming, documentation and testing of solutions.

• Ensure system quality, security, and stability by following development and documentation standards and practices.

• Create and evolve CI/CD pipelines as code in AzureDevOps.

• Participate in the elaboration of the Testing strategy for multiple initiatives and ensure that implementation of automated test bring enough confidence to quality of deliverables.

• Provide second-level technical support to the Help Desk or Operations to resolve production problems.

• Adapt to changing technology, learning, and applying new methods for achieving the goals of the organization.

• Adhere to established policies, standards, and procedures for ensuring the security and integrity of systems and data.

Professional & Educational Experience

• Seven to 10 years of experience in software engineering

• Bachelor's degree in information technology, engineering, or equivalent experience.

Minimal competencies / Essential skills

• Advanced hands-on experience in Microsoft Dynamics CRM 365 configurations and development

• Advanced programming experience in Microsoft .NET Core, .NET Framework, C#, SQL, HTML, XML, JavaScript, JQuery, ODATA, JSON, PowerShell and Web services (REST, SOAP, Graph QL).

• Advanced experience with CICD pipeline as code in Azure DevOps.

• Advanced experience with software engineering practices such as TDD, Pair Programming, Simple Design, Fake First.

• Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns

• Experience developing robust automated tests

• Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)

• Excellent analytical, problem-solving and documentation skills

• Bilingualism and excellent verbal and written communication skills

• Strong Leadership, mentoring and communication skills.

• Integrity, honesty and transparency

• Professionalism, thoroughness, attention to detail and strong work ethic

Complementary skills

• Knowledge and experience in Financial Services is an asset

• Understanding of containerization and Cloud Services such as Docker, Kubernetes, Tanzu

• Good understanding of event-driven architecture, and knowledge of event streaming and messaging systems such as Kafka and ActiveMQ

• Experience working with Relational databases like SQL server and MySQL

• Proficient in developing with the various resources of the Azure cloud environment, as well as cloud design models

We are looking for a strong data analyst to join our Client Analytics team within the Marketing and Communications (MarCom) department. The person will work with the other analysts and together will ensure the continuous evolution and maintenance of marketing datasets. They will have to manipulate a variety of data coming from Google Analytics, the CRM, our marketing automation tools and other and act as the primary liaison between the Marketing and IT departments to document, prioritize and coordinate the datasets change requests.

The ideal candidate should be proficient in SQL and Power BI to be able to support the analysts by creating or updating SQL codes and Power BI datasets. They will have experience with Databricks, SQL, and data modeling.

They should be comfortable working in an evolving environment where curiosity and flexibility are key to adapt to new tools and processes.

CHALLENGES TO BE MET

• Own and maintain various Marketing datasets, ensuring their continuous evolution.

• Develop, design, and maintain complex and large Power BI datasets and dashboards.

• Improve Power BI datasets performance.

• Extract, transform, and load (ETL) data from various sources into Power BI.

• Write codes in DAX and in Power Query.

• Develop, maintain, and optimize SQL codes including views and stored procedures.

• Communicate effectively with reporting analysts to understand their requirements and translate them into actionable data solutions.

• Provide automation support to analytical teams around data-centric needs.

• Ensure data quality and accuracy through monitoring and validation.

• Build queries and workflows in Databricks and SSMS to build datasets for Marketing & Communications (Marcom) reports.

• Develop and review code used by all the data analysts in the department.

• Support team of data analysts with data knowledge or with debugging

• Design and implement data models to support business requirements.

• Troubleshoot data issues and perform root cause analysis.

• Design and document data solutions and models in collaboration with BI, data specialists, architects, data modelers, data scientists, and project/product team.

• Be the Power BI and Databricks subject matter expert.

• Provide training and support on Power BI and Databricks for Marketing analysts.

• Stay updated with the latest Power BI and Databricks features and best practices.

• Be the bridge between Marketing and IT, enable collaboration and data democratization.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Computer Science, Information Technology, Marketing, or a related field.

• Minimum 3 years of experience in creating, maintaining, and understanding SQL codes, 3 years of experience in maintaining and evolving Power BI datasets (including DAX and Power Query) and 1 years of experience in Databricks

• Proven experience in effectively communicating with reporting analysts and coordinating between marketing and IT departments.

• Excellent problem-solving skills and attention to details.

• Strong organizational and project management skills with a minimum of 2 years of experience in a similar role.

• Experience with multidimensional data modeling.

• Experience in managing Marketing data an asset (such as Google analytics, Marketing automation systems (SAP, Eloqua…)

• Experience with code migrations across different environments an asset.

• Experience using GIT versioning is an asset.

• Good understanding of SQL optimization techniques and of multidimensional database schemas.

• SQL Server Management Studio (SSMS), advance knowledge of Power BI and Google Analytics

• Experienced in Databricks.

• Ability to review own work and minimize errors. Strong attention to detail.

• Curiosity and ability to acquire technical skills very quickly. Fast learner. Strong problem-solving skills.

• Strong interpersonal, teamwork skills. Strong organizational skills, ability to estimate and deliver on expectations and communicate hurdles.

• Demonstrated ability to work both independently and as part of a team in an autonomous way.

• Bilingual french and english

#INDHP

Overview

Classification: CUPE 1655
Salary/Rate of pay: $25.1308

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The Health, Safety & Environment (HSE) Specialist develops, leads and executes health, safety and environment programs for assigned accounts and ensures ongoing compliance to all internal, and external and regulatory requirements to assist the account team in mitigating and managing environmental, health and safety-related risks and improving related performance.  In addition, the Health, Safety, and Environment Specialist assists the Health, Safety, and Environment team in the development and deployment of health, safety, and environment management system and associated tools, processes and procedures according to applicable external management systems. The Health, Safety and Environment Specialist adopts a portfolio and systemic approach to implement the HSE management system, as well as interprets and advises on all HSE regulatory matters to ensure compliance with government legislation and industry standards.

KEY DUTIES & RESPONSIBILITIES

Program Management

• Develop, execute and govern health, safety and environment programs and promotes a high health, safety and environment culture for the assigned accounts
• Provides guidance and advice to account and client team members on health, safety, and environment matters in accordance to all applicable internal and external requirements.  Applies knowledge of related regulations
• Collaborates with account teams to ensure team members are provided with adequate tools and resources to ensure the safe execution of work
• Collaborates on a daily basis with the client subject matter expert to implement initiatives and provide feedback from various work streams including the Projects and Operations teams
• Maintains health, safety, and environment management systems registration including but not limited to ISO 14001, CSA Z1000, OHSAS 18001 and ISO 45001.  Conducts internal systems audit and executes annual re-registration process requirements
• Achieves health, safety and environment objectives for assigned accounts
• Develops, manages, improves and leads key performance indicators as related to HSE (LTIR, TRIR, Near Miss reports, Halocarbon leak reports, spills, etc.)
• Develops and continuously improves health, safety and environment management system and associated processes and procedures according to applicable external management systems
• Assists client with coordination of employee engagement initiatives (e.g. Waste Reduction Week, Earth Week) and corporate HSE events (e.g. Safety & Health week)
• Manages multiple projects simultaneously with tight deadlines
• Builds and promotes corporate HSE-culture

Program Execution

• End to end program management, including vendor selection, managing purchase orders, budgeting, scheduling, receiving and reviewing reports (e.g. waste & recycling management programs, fuel storage system management, compliance program management such as radon or asbestos, pole storage yard compliance)
• Play an important leadership role in overall performance of program execution including working with key stakeholders
• Develops budget forecast (capital, expense) and manages costs to stay within budget
• Audits vendors performance
• Produces procurement documents (scope of work, legal and internal requirements, templates, KPI) in collaboration with Contract managers

Compliance Management

• Monitors and enforces compliance to all internal and external health, safety and environment requirements
• Conducts field inspections, job observations; health, safety and environment audits and other types of reviews to monitor compliance to health, safety and environment requirements and to identify risks
• Communicates observations, non-compliance and risks to stakeholders, and provides and implements corrective and preventative measures to ensure compliance and mitigate risks
• Prepares and submits compliance reports
• Manages environmental, health and safety programs in compliance with the quality management framework
• Other duties as assigned

Incident Investigation, Resolution & Reduction

• Investigates and resolves incidents
• Conducts root-cause analysis, identifies incident causes, and implements corrective and preventative measures
• Tracks, records, maintains and reports incident data.  Identifies and analyzes trends
• Reviews and implements modifications to work plans, processes, procedures to reduce recurring incidents and improve health, safety and environment performance

Communication & Training

• Develops and delivers health, safety and environment training to account and client team members
• Develops and deploys health, safety and environment communication to account and client team members
• Liaison with Authorities Having Jurisdiction to maintain compliance
• Delivers training sessions for new/revised legislation that may impact business functions for various work streams
• Regularly meets with senior client representatives

KNOWLEDGE & SKILLS

• College degree in Safety, Industrial Hygiene, Occupational Health & Safety, Environmental Engineering or Environmental Sciences or master’s degree in Environment, Environmental management or Environmental science
• 3 to 5 years of health, safety, and environment program execution work experience
• Knowledge of health, safety and environment regulatory requirements
• Knowledge of health, safety, and environment management systems – ISO 14001, ISO 45001, CSA Z1000, OHSAS 18001, etc.
• Strong program development and execution abilities
• Bilingual French/English required depending on the account
• Ability to promote health, safety and environment programs and influence stakeholders to achieve health, safety and environment objectives
• Ability to build and maintain strong relationships with internal and external stakeholders, including client representatives at the senior to executive management level
• Ability to investigate and resolve health, safety and environment incidents, conduct root cause analysis skills along with preventative and corrective measure implementation
• Effective written communication skills
• Knowledge of Facility management operations
• Experience delivering health, safety and environment-related training
• Ability to apply regulatory background and knowledge across various work streams
• Ability to work in a cross-functional matrix environment
• Travel as required
• Availability to monitor HSE 24/7 Hazard Line

Licenses and/or Professional Accreditation

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals or equivalent
• Registered ISO 45001 Compliance Auditor

Environment:

• Environmental Professional (EP)
• Registered ISO 14001 Compliance Auditor
• LEED GA

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

How You'll Help:

• Maintaining inboxes of incoming invoices to process 
• Match invoices to purchase orders for payment 
• Enter invoices into Coupa for approval 
• Review and audit invoices for basic requirements including proper approvals for payment
• Update Operations and vendors regarding payment inquiries
• Liaise with Operations and Director-Vendor Management on Interline agreements
• Identify issues and escalate as required (to action, update our SOP’s & to learn)
• WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
• Maintain signature templates and signing authority per approved by finance
• Review and audit payments before release to vendor
• Pull reports for broker pay to process deductions 
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in accounting or business administration. (considered an asset) 
• A suitable combination of education and/or experience may be considered
• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
• A suitable combination of education and/or experience may be considered.
• Experience in AS400 an asset.
• Excellent computer skills including MS Office , specifically excel
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills. 
• Strong analytical and problem solving skills, particularly with numbers
• Understanding of accounting gl’s and taxes is considered an asset
• Detail orientated with the ability to work accurately in a high volume, fast paced environment. 

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

• Maintain a healthy working relationship with assigned client base.
• Communicate with the terminals to ensure continued on-time service.
• Build customer trips in our Truck Mate system.
• Schedule delivery appointments to increase “load & go”/direct delivery system.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments.
• Oversee truckload traffic flow for customers shipping full loads.
• Complete daily tracking reports.
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset.
• An equivalent combination of education and experience may also be considered.
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written.
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry.
• Demonstrated customer service skills.
• Strong conflict resolution skills.
• Ability to manage deadlines and work independently in a fast paced, high transactional environment.
• Analytical with strong problem solving skills.

Overview

Overview

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

• Insurance plans                                           
  • Dental, medical, life insurance, disability, and more 
• Competitive base salary 
• Retirement savings plan 
• Employee Assistance Program  
• Tele Health Program 

Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.