All jobs within 50 km around Laval

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

11/14/2024

Address:

2305 chemin Rockland

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

 We are currently looking for an agent to join our dynamic security team in a shopping center in St-Leonard. If you have security management experience and thrive in a fast-paced environment, we want to hear from you! Apply now to become a valued member of our team.

 Work timetable

• Permanent full-time position (40 hours per week)
• Friday 11:00 a.m. to 11:00 p.m., Saturday 9:00 a.m. to 9:00 p.m. & Sunday 10:00 a.m. to 9:00 p.m.

Job Description

• Observes and reports activities and incidents at a customer's assigned site ensuring the safety and security of customer property and personnel.
• Conducts periodic patrols to check for irregularities and inspect protective devices and firefighting equipment.
• Maintains order and may act to enforce site regulations and guidelines regarding staff, visitors and premises.
• Controls access to the customer's site or facility through the admission process.
• Patrols an assigned site on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and checks for unauthorized persons.
• Protects evidence or incident scene in the event of an accident, emergency or security investigation.
• Responds to fire, medical emergencies, bomb threats, flooding, leaking water, elevator emergencies, hazardous materials, severe weather and other incidents.
• Prepares logbooks and reports as needed.

Note: Specific tasks may vary and be documented separately. The employee may not be required to perform all of the duties listed. Additional tasks may be assigned and functions modified according to business needs.

 Job Requirements

• Valid  security guard license  (BSP).
• Valid  first aid certificate  (CPR).
• Bilingualism - French and English.
• Good computer skills.
• Valid driver's license and access to a vehicle.
• Good physical condition to carry out patrols.

#AF-Quebec

The incumbent will support the sales team in its regular activities and take part in various special projects. As part of his/her duties, this person will report to the Manager, International Sales – Ingredients.

How You Will Make Contributions That Matter:

• Develop and update sales reports on a regular basis;
• Develop and track order delivery schedules;
• Follow up on accounts receivable;
• Analyze the inventory and orders on a weekly basis;
• Follow up on letters of credit with the Customer Service department;
• Answer customers’ questions and provide them with documentation;
• Take part in communication with channel partners, key influencers and end users;
• Compile and update lists of existing and potential customers;
• Compile sales made by the sales representative for certain categories;
• Coordinate the process for approval of Saputo as a supplier to new customers;
• File paper and electronic documents;
• Assist the Sales department in day-to-day activities, such as:
  • Interacting with the Production and Quality Assurance departments
  • Obtain transport costs
  • Review specifications
  • Track estimates that have been issued
• Support the Sales department and customers through after-sales service;
• Plan the monthly forecasts and follow with the respective sales managers to get orders based on the budget and forward demand.
• Perform all other related duties.
• Professional Development
  • Participate in sales training programs to build product knowledge and sales skills
  • Shadow senior sales representatives to gain experience in sales and client interactions and markets.

You Are Best Suited for The Role If You Have the Following Qualifications:

• College diploma;
• Minimum of 5 years’ experience in a similar position;
• Good knowledge of international trade;
• Excellent judgment, attention to detail and autonomy;
• Ability to work well under pressure and as part of a team;
• Fluency in spoken and written French and English ESSENTIAL;
• Professionalism and sense of priorities.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

We support and care for our employees and their families by providing: 

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

Salary Range: $51,595 - $67,750

*Salary offers will vary commensurate with experience, education, skills, and training. 

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

As the IT Specialist, Enterprise Development – SAP at Saputo, you will be a senior Development resource working with an experienced SAP Development team and collaborating with IT and Business teams.

Being our SAP Development SME, you will design various robust, secure, and high-quality technical solutions and perform hands-on coding with expert proficiency following best practices.

Your contributions will be essential for Saputo to continuously improve, innovate, and sustain our existing SAP on HANA system, and S/4 HANA in the near future.

At SAPUTO, our people are our strongest and most important asset. As a valuable member of our team, you will model the Saputo values and demonstrate respect for your colleagues in all your formal and informal interactions. As a team player, you will enable mutual respect, open communications, and high performance. You strive to bring your best self to work every day as an essential part of our positive and inclusive work environment.

How you will make contributions that matter:

Reporting to the IT Enterprise Development Senior Manager, you will be responsible for:

• Performing impact analysis of new solutions or modifications to existing solutions, and estimating the required development effort
• Working with Saputo SAP IT teams to translate business and functional requirements into robust, secure, and high-quality technical solutions
• Reviewing and solidifying the technical soundness and feasibility of solutions documented in the Functional Specifications Designs (FSDs)
• Creating and maintaining the Technical Specifications Designs (TSDs) that summarize the different SAP development objects we have implemented or modified
• Developing intermediate to very complex SAP custom objects as an individual contributor, and as a Lead Developer for larger initiatives
• Troubleshooting incidents and issues across all SAP environments including Production
• Promoting high quality output by reviewing the development deliverables of your developer teammates
• Actively coaching and mentoring your developer teammates, and at times assist them with their respective tasks whenever they encounter significant challenges and roadblocks

You are best suited for this role if you have the following qualifications:

• Solid hands-on experience in SAP ABAP technical design and development in SAP ECC6.0 or higher
• Experience with ABAP Web Dynpro, Floor Plan Manager, SAP Script, and NetWeaver Gateway Services
• With experience and/or solid understanding of the latest SAP trends such as SAP BTP, S/4 HANA, CDS, and SAPUI5 / Fiori applications development
• Experience with SAP Extended Warehouse Management (EWM) is a must
• Experience with these SAP modules is a plus:
  • Transportation Management (TM)
  • Master Data Governance (MDG)
  • Human Capital Management (HCM)
• Have used development tools like ABAP Development Tools (ADT) and/or Business Application Studio
• Can operate in a complex, fast-paced project environment with interdependencies spanning multiple teams and geographies

As part of his/her duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

Salary Range: $88,325 - $115,930

• Location: 5005 Rue J.-A.- Bombardier, Saint Hubert, QC J3Z1G4, Canada

Accurately enter data into computerized system. Sort, split, batch and image airbills and relevant documents for customs and archival purposes. Maintain files, gather and research data to generate reports. Ensure accurate & timely collection and deposit of operational payments from customers.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent.

Good typing skills 25 wpm.

Basic knowledge of MS Office (Excel, Word)

Knowledge of VISA, COSMOS, Genesis, Famis preferred

Good time management & organization skills

Good written and verbal communication skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent.

Good typing skills 25 wpm.

Basic knowledge of MS Office (Excel, Word)

Knowledge of VISA, COSMOS, Genesis, Famis preferred

Good time management & organization skills

Good written and verbal communication skills

We are seeking a highly skilled and experienced Network Specialist with over ten years of professional experience in managing and optimizing global network infrastructures. The ideal candidate will possess an advanced understanding of network technologies, demonstrated by holding a Cisco CCNP certification or proven equivalent experience. This role requires expertise in global routing, LAN, wireless networking, and a deep understanding of network security protocols. The Network Specialist will be responsible for the design, implementation, and management of complex global network solutions, ensuring high availability, performance, and security across all network environments.

How You Will Make Contributions That Matter:

• Design, Implement, and Manage Global Networks: Develop and maintain robust global network solutions, including LAN, WAN, and wireless systems, ensuring optimal performance and reliability.
• Routing and Switching: Configure and manage complex global routing protocols (e.g., BGP, OSPF, EIGRP) and advanced switching technologies, ensuring efficient and secure data flow across the network
• Network Security: Implement and maintain network security measures, including firewalls, Identity (ISE), VPNs, IPS systems, and other security technologies to protect the integrity and confidentiality of network data
• Wireless Networking: Design, deploy, and manage wireless network solutions to ensure reliable connectivity and coverage across various global locations.
• Troubleshooting and Support: Provide advanced troubleshooting and support for network-related issues, working closely with other IT teams to resolve incidents efficiently. Manages the support process and escalations to ensure efficient resumption of operational processes when issues occur, including root cause analysis in response to critical incidents, to understand, document and plan remedial actions to prevent reoccurrence. Included in on-call after hour support rotation
• Monitoring and Performance Optimization: Continuously monitor network performance and make necessary recommendations & adjustments to improve speed, reduce latency, and enhance overall user experience.
• Documentation: Maintain detailed documentation of network configurations, changes, and procedures, and provide regular reports on network performance, security incidents, and project progress.
• Vendor and Stakeholder Management: Collaborate with vendors and stakeholders to evaluate new technologies, negotiate contracts, and manage the implementation of network solutions.
• Collaboration: Works with different teams including security, OT, etc, to deliver integrated change where appropriate, and to ensure that our network infrastructure is secure and robust end-to-end
• Training and Mentoring: Mentor network team and provide training on best practices and new technologies to ensure a high level of expertise within the team.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Diploma in the field of Computer Science or equivalent
• A minimum of 10 years of experience in network engineering with a focus on global network management.
• Cisco CCNP or equivalent certification/experience is required
• Proficiency in routing protocols (e.g., BGP, OSPF, EIGRP), LAN/WAN technologies, wireless networking, network security, and performance optimization.
• Experience in a manufacturing environment is highly desirable
• Experience with cloud networking solutions (e.g., AWS, Azure)
• Experience in SD-WAN, VXLAN and Load balancer technologies and implementation.
• Strong on process automation
• Strong experience working with cybersecurity team
• Strong analytical and problem-solving skills, organizational skills and attention to detail
• Experience with packet tracer or analyser
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to work beyond core business hours / on call, if necessary to minimize business interruption during planned or unplanned network/system modifications
• Ability and availability to travel occasionally to our different sites if required
• Available for on-call support in rotation

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

SALARY RANGE: $88,325 to $115,930

*Salary offers will vary commensurate with experience, education, skills, and training.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

The incumbent will be responsible for ensuring the smooth running of the operations of his/her shift team.

Available schedule: Friday, Saturday and Sunday (5:00 a.m. - 5:30 p.m.)

Salary:  $31.90. Please note that there are 2 salary increases per year with a target rate of $35.45/h.

We support and care for our employees and their families by offering:

• Vacation upon hiring;

• Generous and comprehensive group insurance;

• Group pension plan with employer contribution;

• Telemedicine and assistance program for employees and their families;

• Share capital with employer contribution;

• Generous allowance for parental leave;

• Paid leave; sickness, mobile and volunteer leave;

• Possibility to contribute to group RRSPs and TFSAs

• Training and development programs;

• Activities organized for employees and their families;

• Special discounts on our products;

Contributing in this role means:

• Transporting inter-factory goods with 53-foot trailer trucks;

• Carry out trailer movements within the yards of our distribution centers and factories;

• Carry out administrative tasks related to delivery activities;

• Carry out daily management of the weekend team and resolve minor issues;

• Plan and distribute transportation to the team of drivers on their shift, ensuring the quality of service to internal and external customers;

• Carry out equipment maintenance follow-ups jointly with the supervisor and coordinators;

• Collaborate with the supervisor in various continuous improvement projects of the department;

• Perform any other related tasks as required.

•  

The qualifications sought are:

In addition to having the qualifications required for the position of driver (class 1 MF), the candidate must:

• Possess good leadership and communication skills and promote teamwork;

• Have a proactive approach and be autonomous;

• Have a spirit of initiative and excellent work organization skills;

• Have a good command of the MDGs;

• Have a good experience on Isaac electronic worksheet system.

We are committed to the principle of employment equity. Saputo supports diversity at the heart of its operations and invites candidates from all backgrounds to be part of the family.

Overview of The Role

As an IT Communications Senior Analyst at Saputo, you are an integral part of the IT Change Management team, which supports a range of initiatives from small system enhancements to large-scale, complex SAP implementations. You coordinate the global IT operations communications portfolio and contribute to IT projects that impact people and business processes across the organization. You keep employees informed and engaged.

How You Will Make Contributions That Matter

Reporting to the IT Manager, PMO—Change Management & Communications and working collaboratively with diverse cross-functional and corporate teams, you are responsible for supporting project, program and/or organizational objectives by:

• Coordinating the global IT Communications portfolio

• Planning and executing innovative communications campaigns, including conducting in-depth audience analyses, outlining communications plans, and leveraging change management deliverables

• Writing IT operational communications, e.g., monthly system releases, cybersecurity awareness and threats, and system outage notifications

• Using a variety of tools and tactics to design, develop, and share project change and operational communications and gather audience feedback

• Coordinating with translation services to develop material in our three local languages – English, French (Canada), and Spanish (Argentina)

• Applying advanced graphic design skills and creativity to craft engaging communications

• Applying Saputo change management methodology, tools, and templates

• Following review and approval workflows

• Reporting on Key Performance Indicators to project PMO and Saputo leaders

• Identifying, monitoring, managing, and escalating risks and issues

• Fostering relationships by connecting with, influencing, and supporting business and project team members at all levels

• Maintaining expertise and knowledge of communications leading practice and emerging technologies

• Seeking opportunities for innovation and efficiency and managing the continuous improvement of Saputo’s IT communications, change communications methodology, templates, and tools

About You

You are excited to contribute to a global organization that is a leader in its markets.

Your work experience, collaborative approach, curious mindset, and understanding of communications methods are ingredients in your recipe for delivering successful outcomes in a dynamic, fast-paced environment. You are a lifelong learner, who dives into new projects, technologies, and processes with enthusiasm. You enjoy interacting directly with colleagues and stakeholders in-person and virtually, as well as contributing to formal and informal discussions with your peers and individuals at all organizational levels. You are interested in working with a passionate team of Change Management professionals to enable business readiness and drive sustainable change.

As part of your duties, you will communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec, as well as in the rest of Canada, North and South America, the UK, and Australia. You are willing to travel domestically and internationally, when needed.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor’s degree or higher in a relevant program (e.g. Communications, Marketing, English, etc.) or equivalent work experience

• Minimum five years’ experience coordinating project and/or corporate communications programs, including developing strategies and plans

• Demonstrated knowledge of best practices and advanced competency in designing and developing compelling communications

• Advanced written and verbal communication skills                

• Highly organized and detail-oriented

• Ability to create content using current communications technologies and tools, e.g., Canva, Klaviyo, Vyond Video Studio, and Articulate 360/Rise 

• Advanced proficiency in MS Office 365 (i.e. Word, PowerPoint, Excel, SharePoint, and Teams)

• Ability to multitask and manage competing priorities under pressure and to work independently and in a collaborative team environment

• French and/or Spanish language skills

The following are considered assets:

• Experience contributing to change management efforts on enterprise transformations or system implementations, with preference given to IT project experience

• Demonstrated understanding of change management methodology and practices

We support and care for our employees and their families by providing:

• Competitive salaries

• A hybrid work environment with the possibility to work from home 2 days a week

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

Salary Range: $76,265 - $100,100

*Salary offers will vary commensurate with experience, education, skills, and training.

Provide level 2 support to end-users utilizing a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organizations’ Saputo environment.

How You Will Make Contributions That Matter:

• Manage support incidents & work orders in Remedy ticketing service.
• Respect SLA’s in Remedy 
• Be able to perform on demand computer hardware, software installations in Windows 10.  
• Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applications
• Participate in the continues service improvement. 

You Are Best Suited for The Role If You Have the Following Qualifications:

• Associate degree or College certification.
• 1-5 years’ experience in technical customer service/remote and deskside support
• Strong written and verbal communication skills
• Experience in troubleshooting hardware and software in large global organization.
• Customer service oriented with superior problem-solving abilities.
• Knowledge of Office 365
• Understand Microsoft Active Directory and network services associated with (TCP-IP, DNS, DHCP, etc.)
• Virtual private network knowledge (VPN).
• Proactive and team oriented.
• ITIL Certification is an asset.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

We support and care for our employees and their families by providing: 

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

SALARY RANGE: $51,595 to $67,750