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IT Specialist, Cyber Security & Data Protection Full-time Job

Saputo Dairy Products Canada

IT & Telecoms   Montréal
Job Details

Saputo is seeking a Cybersecurity Specialist who will actively participate in operational and project initiatives. These initiatives aim to enhance Saputo’s security posture both in the Microsoft Azure environment and on the premises. As part of your role, you will report to the IT Manager, Security and Compliance. Your key responsibilities include delivering the cybersecurity transformation roadmap across the organization. By creating and supporting an agile, secure, and reliable IT infrastructure, you will enable Saputo to keep pace with its business needs and make a meaningful impact.

 

How you will make contributions that matter:

 

Data Loss Prevention (DLP) Responsibilities

  • Support the architecture, design, deployment and integration of DLP solutions
  • Provide support for DLP operations with the help of third party vendor.
  • Applying application, user and system changes as needed
  • Tracking and troubleshooting user issues or tasks and incidents
  • Design and implement Data Loss Prevention solutions (i.e. O365, CASB, etc.)
  • Provide DLP design changes and enhancements for improvements in security, availability, and automation
  • Work closely with product and platform teams to engineer and implement DLP security controls
  • Develop and deliver training materials for DLP systems and general security awareness
  • Develops support procedures and performance metrics reports

 

Cloud Responsibilities:

  • Experience with cloud security architecture, including identity and access management, data protection, network security, and threat protection.
  • Hands-on experience with Azure and Microsoft security technologies, such as Azure Security Center, Azure Sentinel, Microsoft 365 Defender, and Microsoft Purview.
  • Provide analysis, evaluations, and recommendations to enhance system consistency, efficiency, and effectiveness.
  • Conduct risk assessments and offer recommendations for system and application design.
  • Assess and investigate using Azure and Office 365 security tools, providing relevant recommendations.
  • Implement and monitor Microsoft Cloud App Security for Saputo’s deployed applications in the cloud.
  • Collaborate with the incident response team to investigate security incidents.
  • Provide recommendations for vulnerabilities remediation and contribute to the Vulnerability Management program.
  • Interact with the Network and Infrastructure team to enhance overall security posture.
  • Ensure new processes or services meet security requirements by working closely with business units.
  • Interpret current and future regulations to support compliance activities.
  • Play an active role in Disaster Recovery and Business Continuity framework implementation.
  • Produce Cybersecurity Key Performance Indicators (KPIs) to measure and track security effectiveness.

 

 

You are best suited for the role if you have the following qualifications:

  • Overall 4+ years of information security consulting, security operations or advisory
  • Undergraduate degree in Information Management, Computer Science, Computer Engineering, Information Security or related field
  • AZ-500 certification, a strong asset
  • Working experience on one or more industry frameworks / standards (e.g., NIST CSF, MITRE Frameworks, ISO 27001) and cybersecurity and data privacy laws/regulations (e.g. PIPEDA, GDPR)
  • Knowledge of information security and risk mitigation principles
  • Very strong written and communication skills to non-technical stakeholders
  • Ability to work with teams to achieve goals and meet deadlines in a fast-paced environment.
  • Works well under pressure and time constraints and can prioritize competing priorities appropriately
  • Can work independently with minimal supervision and direction
  • Experienced with Threat assessment tools (Nessus Tenable and Security scorecard) an asset
  • Experience with Web proxy (Zscaler), Micro segmentation (Illumio), Web application Firewall (Imperva), an asset
  • Network Security specialist Cisco Certified (CCNA), an asset
  • CISSP certification is a strong asset
  • Excellent French and English written and verbal communication skills. 

As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

 

 

We support and care for our employees and their families by providing:

  • Competitive salaries
  • A hybrid work environment with the possibility to work from home 2 days a week  
  • Advantageous corporate agreements
  • Full range of group insurance with employer contribution
  • Purchase option of company stocks
  • Group RRSP
  • Health and wellness program in the workplace
  • Assistance program for employees and their families
  • Saputo products at a discounted price
  • We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
  •  

IT Specialist, Cyber Security & Data Protection

Saputo Dairy Products Canada
Montréal
  IT & Telecoms Full-time
Saputo is seeking a Cybersecurity Specialist who will actively participate in operational and project initiatives. These initiatives aim to enhance Saputo’s security posture both i...
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Apr 10th, 2024 at 17:54

Bilingual Support Specialist (FR/EN) Full-time Job

Lightspeed Inc

Customer Service   Montréal
Job Details

As a Bilingual Support Specialist (FR/EN), you will provide full-time technical assistance for our Point of Sale software and Ecommerce. Our Support Specialist team is designed for customers needing assistance using the platform. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via phone and email. 

The Montreal support team works hard and plays hard, celebrates everyone’s passions, and helps guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!

What you’ll be responsible for

  • Provide excellent technical support and customer service to our customers
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

What you’ll be bringing to the team

  • Customer service experience (ideally over the phone)
  • Excellent written and verbal communication skills in English and French.
  • Ability to handle multiple incoming requests
  • The ability to convey a customer-focused attitude
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Proven troubleshooting skills
  • Self-starter who also works well in a team environment

Even better if you have, but not necessary

  • Computer hardware and networking experience
  • Strong computer skills with working knowledge of Mac OS X
  • Retail experience
  • Technical problem solving experience 
  • Basic knowledge of HTML/CSS;

What’s in it for you

  • An environment that encourages initiatives and leadership
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!
  • Tons of growth opportunities into technical or people management roles
  • Amazing benefits & perks, including equity for all Lightspeeders

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Immediate access to health insurance
  • Paid leave assistance for new parents
  • LinkedIn learning license
  • 1 paid volunteer day annually



 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Bilingual Support Specialist (FR/EN)

Lightspeed Inc
Montréal
  Customer Service Full-time
As a Bilingual Support Specialist (FR/EN), you will provide full-time technical assistance for our Point of Sale software and Ecommerce. Our Support Specialist team is designed for...
Learn More
Apr 10th, 2024 at 17:34

Executive Assistant Full-time Job

Deloitte

Administrative Jobs   Montréal
Job Details

What will your typical day look like?

 

- Provide excellent administrative support to typically three to four associates or service managers
- Work side by side with associates or service managers to proactively address their day-to-day needs and help them manage their service areas independently with minimal supervision
- Take initiative and be proactive on a daily basis in making decisions and completing tasks within their area of expertise
- Optimal calendar management (managing scheduling conflicts, sending invitations, organizing meetings, etc.)
- Preparation of expense reports in the Concur system
- Provide support during meetings (room reservations, catering orders, coordination with our various internal services, etc.)
- Coordinate travel arrangements (in collaboration with our travel agency)
- Writing letters and emails while maintaining discretion and confidentiality
- Participate in the organization of events (on occasion) both internally and externally in collaboration with the various teams of the firm
- Represent the partner with professionalism and confidence in both verbal and written communications, both inside and outside the firm at all times. 

About the team

 

As a member of the Operations Team, we strive to leverage appropriate firm resources to manage, own and minimize administrative tasks for associates. As part of our team, we handle issues related to working on behalf of and alongside associates. We work to advance our careers, grow our network while continually developing.

Enough about us, let’s talk about you

 

You have the following:
- At least 3 years of administrative experience in a professional and dynamic customer service oriented environment;
- Exceptional commitment to customer service and continuous improvement;
- Ability to manage highly confidential information; discretion is essential in this position;
- Ability to manage priorities in a fast-paced environment according to their relative importance and urgency;
- Ability to anticipate needs and take action proactively;
- Ability to work with minimal supervision and direction;
- Excellent oral and written communication skills and attention to detail;
- Excellent knowledge of software such as Microsoft Office (Word, Excel, Outlook and PowerPoint);
- Bilingualism (English and French), oral and written


*Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.
 

Total Rewards


The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

Executive Assistant

Deloitte
Montréal
  Administrative Jobs Full-time
  47,000  -  78,000
What will your typical day look like?   - Provide excellent administrative support to typically three to four associates or service managers - Work side by side with associates or...
Learn More
Apr 9th, 2024 at 08:32

Call Center Agent Full-time Job

Air Transat

Customer Service   Montréal
Job Details

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America!

What we have to offer you:

  • A job that can be done 100% from your home, including all the computer equipment you need
  • 12 to 15 days of paid online training, accompanied by our dedicated training team
  • A base salary of $17.31/hr, plus monthly performance incentives, including a bonus of $1.25/h guaranteed for the first 3 months of employment.
  • A guaranteed annual bonus of 3% of your annual salary for 2023 financial year 
  • Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
  • 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
  • The perfect work environment to develop your talent and build a career with us 
  • A full range of group insurance, a RRSP and advantageous travel benefits
  • ...and even a referral program if you refer us talented people like you!

Job Description

Your responsibilities...

  • Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
  • Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
  • Guide our customers during their navigation on our websites
  • All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Not to mention...

  • A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences.  Here are two possibilities based on a full time 37.5h :
    • Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
    • Evening schedule, with availabilities from 1pm to 11pm, 7 days a week. 
  • A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
  • Different possibilities at your disposal for you to work hassle free: 
    • From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
    • From your home, to enjoy your comfort and reduce your commuting carbon footprint 
    • Any combination of the two, according to your wishes and the flexibility you need

Qualifications

Are you interested? Let’s discuss this further more if you are...  

  • Comfortable using various computer systems and applications 
  • Known for having great customer service skills 
  • Bilingual (mandatory)

 Send us your application now, our team saved you a seat!

Keep an eye on your e-mail, as a team member will contact you if your application is selected for an interview. (also check junk mail)

Additional Information

#LI-Hybrid

#LI-FB1

Call Center Agent

Air Transat
Montréal
  Customer Service Full-time
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in...
Learn More
Apr 4th, 2024 at 13:58

Security Guards On Call (24/7 AVAILABILITY) Full-time Job

Securitas Canada

Security & Safety   Montréal
Job Details

We are currently seeking security guards to join our team! If you are looking for a flexible and stimulating job, this opportunity might be perfect for you!

Work Schedule

  • Variable schedule, up to 40 hours per week, tailored to your availability and operational needs.
  • Sites located in Montreal, on the North Shore, and on the South Shore.

Job Requirements

  • Valid security guard permit (BSP).
  • Valid first aid certificate (RCR).
  • Valid driver's license and access to a vehicle required. (MANDATORY)
  • Availability to work daytime, evening, and night shifts from Monday to Friday. (MANDATORY)
  • Flexibility to cover day, evening, and night shifts on Saturdays and Sundays, considered an asset.
  • Computer skills.

Responsibilities

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
  • Controls access to client site or facility through the admittance process.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
  • Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note : The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Security Guards On Call (24/7 AVAILABILITY)

Securitas Canada
Montréal
  Security & Safety Full-time
We are currently seeking security guards to join our team! If you are looking for a flexible and stimulating job, this opportunity might be perfect for you! Work Schedule Variable...
Learn More
Apr 4th, 2024 at 11:15

Equipment Operators Full-time Job

CPKC

Maintenance & Repair   Montréal
Job Details

PURPOSE OF THE POSITION:

CPKC is hiring fulltime Equipment Operators in order to facilitate the safe and efficient loading of domestic and international containers at the Intermodal facility in Lachine, Quebec.

Starting position includes operation of various intermodal equipment (shunt trucks etc.) at the rate of $29.661 and offers near term progression to other positions within the facility, example Utility Ground at the rate of $30.985 and Heavy Equipment Operator at the rate of $34.959.

 

POSITION ACCOUNTABILITIES:

  • Operation of various terminal equipment including shunt trucks, light duty pickup trucks, fuel trucks, trailers, chassis, forklift, sweeper truck, etc
  • Hostling containers/chassis within terminal to support train loading operations
  • General duties, as required, including pre-tripping of perishable intermodal containers, building electric reefer container sets on railcars, plug in reefers on ground and monitor performance
  • Perform visual inspection and report on damages and defects of intermodal equipment
  • Prepare railcars for proper loading of different-size containers by placement of pedestals and spacers
  • Assist in securement of containers once loaded to railcar (walking on railcar platforms, locking/unlocking IBC’s)
  • Update system as required once work is completed
  • Other miscellaneous duties as/when required
  • This is a safety-sensitive position within an environment of heavy equipment and constant flow of traffic

 

POSITION REQUIREMENTS:

  • Applicant must have High School or equivalent
  • Possess advanced reading and writing skills, including the ability to follow advanced written instruction and/or training in skills such as driving
  • Be in possession of a valid driver licenses

 

WHAT CPKC HAS TO OFFER:

  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Annual Fitness Subsidy
  • Part-time Studies Program

 

ADDITIONAL INFORMATION:

Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

  • Criminal history check
  • Education verification

 

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”

Equipment Operators

CPKC
Montréal
  Maintenance & Repair Full-time
  29.66
PURPOSE OF THE POSITION: CPKC is hiring fulltime Equipment Operators in order to facilitate the safe and efficient loading of domestic and international containers at the Intermoda...
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Apr 2nd, 2024 at 12:05

Consultant, Human Resources Full-time Job

Intact Financial Corporation

Human Resources   Montréal
Job Details

Passionate about supporting Managers to drive employee engagement and business results? So are we! We're looking for a Human Resources Consultant to join the HR team supporting Specialty Solutions and help make Intact a leader in specialty insurance for businesses with unique needs.

 

This permanent position is based in Montreal

 

With your experience, HR expertise and collaborative style, you will play a key role in leveraging our service offering and supporting Intact's strategic priorities.

 

What you'll do here:

  • Provide coaching, career guidance and advice related to human resources management, taking into account best practices and trends, and ensuring that management decisions and practices are in line with legislation and company values.

  • Participate in management meetings of assigned groups and advise on issues related to human resources management.

  • Collaborate and work with managers on the development of our talent.

  • Conduct exit and check-in interviews, analyze the data and trends to communicate to management teams.

  • Contribute to extracting and analyzing HR data for the preparation of the Specialty Solutions HR dashboard.

  • Make salary recommendations based on compensation best practices.

  • Participate in the roll-out of business unit initiatives, corporate programs and other projects.

  • Support the Specialty Solutions HR team with various projects.

  • Contribute to the improvement of HR processes.

 

What you bring to the table:

  • University degree in industrial Relations or Human Resources Management

  • Three (3) years of experience in Human Resources.

  • Experience in a consultant role will be considered a strong asset.

  • Ability to evolve in a multi-site and matrixed organization and in an ever-changing environment.

  • Rigour and analytical skills.

  • Strong communication skills, ability to influence and interpersonal skills with all hierarchical levels.

  • Knowledge in many areas of human resources, including talent management, performance management and employee relations, disability management, change management, engagement, compensation, organizational development, workforce planning, and succession planning.

  • CPHR designation an asset

  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

  • Advanced knowledge of Microsoft Office Suite.

 

#LI-Hybrid

 

 

 

What we offer

 

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

 

 

We are an equal opportunity employer

 

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

 

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Consultant, Human Resources

Intact Financial Corporation
Montréal
  Human Resources Full-time
Passionate about supporting Managers to drive employee engagement and business results? So are we! We're looking for a Human Resources Consultant to join the HR team supporting Spe...
Learn More
Mar 31st, 2024 at 09:52

General Repair Technician III Full-time Job

BGIS

Maintenance & Repair   Montréal
Job Details

General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

  • Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

  • Performs work in accordance with established processes and practices.
  • Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
  • Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
  • Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
  • Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
  • Operates facility mechanical and other systems
  • Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
  • Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

  • Participates in and assists with facility-related projects.
  • Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
  • Maintains all assigned tools and arranges for repair and replacement where required
  • Submits all expenditures on a timely basis.
  • Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

  • High school diploma plus trades training and/or certification or licensing.
  • Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
  • Sound knowledge of processes and practices relating to facility operations and maintenance
  • Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
  • Possesses a strong environmental, health, and safety mindset.
  • Strong client-service orientation along with a high sense of urgency
  • Knowledge and understanding of Building Automation Systems (BAS)
  • Knowledge and understanding of HVAC Systems 
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
  • Mentoring skills required to support lower level technician’s development
  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
  • Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
  • Must be capable of obtaining appropriate security clearance
  • Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

  • Building Operator Certification or equivalent through an accredited institution required
  • Provincial HVAC or apprentice license (ex: Gasfitter I & II license  refrigeration license, etc.)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

General Repair Technician III

BGIS
Montréal
  Maintenance & Repair Full-time
General Repair Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preven...
Learn More
Mar 28th, 2024 at 08:05

Bilingual Customer Solutions Agent - Call Center Full-time Job

Coca-Cola Canada Bottling Limited

Customer Service   Montréal
Job Details

About This Opportunity

As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems. This role is critical in supporting the Coke Canada goal of becoming the worlds best independent bottler. You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes and multitask. 

Wage: $24.00/hour

Shift: Available to work various shifts Monday to Friday between 7AM to 8PM (No weekends)

Hybrid Model: Montreal - minimum 1 day a month in the office, could increase according to business needs. 

Vacation: 3 weeks vacation

The anticipated start date for the successful candidate will be in April 29, 2024. Thank you for your patience, and we look forward to potentially working with you!

Responsibilities

  • Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability
  • Resolve all inbound and outbound support requests per established guidelines
  • Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business
  • Deliver professional account management for designated Coca Cola customers
  • Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders
  • Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction
  • Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues
  • Escalate customer issues within established guidelines to ensure timely resolution
  • Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
  • Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources
  • Access multiple system applications simultaneously to effectively provide sales and service to customers
  • Actively participate and contribute in engagement and team building activities
  • Assist with projects per business needs

Qualifications

  • High School Diploma or equivalent
  • 2 years customer service experience with 1 year sales experience (contact center experience considered a strong asset)
  • Proven ability to communicate persuasively, effectively and in a professional manner
  • Proven ability to communicate effectively both verbally and in writing
  • Demonstrated ability to provide outstanding customer service
  • Demonstrated ability to successfully work independently and in a team environment
  • Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
  • Experience working in various computer applications
  • Strong attention to detail and time management skills
  • Demonstrated ability to understand policies/guidelines and use them as intended
  • Ability to speak French fluently is considered an asset to your application


About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Bilingual Customer Solutions Agent - Call Center

Coca-Cola Canada Bottling Limited
Montréal
  Customer Service Full-time
  24
About This Opportunity As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer n...
Learn More
Mar 27th, 2024 at 18:28

Technician, IT Support Full-time Job

Desjardins Group

IT & Telecoms   Montréal
Job Details

Technician, IT Support

 

Your career’s within reach at the largest private IT employer in Quebec!

 

Are you an IT enthusiast and no technical problem can stop you?

 

Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?

 

Now’s the time to share your talent with us!

 

An overview of your day-to-day

  • Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
  • Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
  • Document all technical assistance
  • Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.

 

Professional profile we’re looking for

  • Experience in customer service and a desire to provide a distinctive user experience
  • Vocational diploma in IT or equivalent training
  • Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
  • Availability to work day, evening and weekend hours as required according to the team’s needs

 

Why choose the IT Service Centre team?

  • Opportunity to be part of a team as well as a dedicated IT community
  • Opportunity to grow and evolve under the guidance of our training programs and our managers
  • Positive work environment that encourages teamwork and the development of an active social life
  • Flexible schedule that promotes work-family balance
  • Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.

 

Why choose Desjardins?

  • Among the Best Employers in Canada
  • One of Canada’s top 100 employers (2021) according to MediaCorp Canada
  • One of the world’s 100 best employers in 2020, according to Forbes magazine

      

We don’t offer you a job. We offer you job satisfaction. There’s a difference.

Technician, IT Support

Desjardins Group
Montréal
  IT & Telecoms Full-time
Technician, IT Support   Your career’s within reach at the largest private IT employer in Quebec!   Are you an IT enthusiast and no technical problem can stop you?   Does the idea...
Learn More
Mar 27th, 2024 at 09:48

Clerk, customer service Full-time Job

La Vie En Rose

Customer Service   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of the English or French Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

 

Physical Requirements:

  • The candidates should be able to work with attention to detail

Other Requirements:

  • The candidate should be organized and initiative

Candidate Status:

    • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to address customers’ complaints or concerns
  • The candidates should be able to answer inquiries and provide information to customers
  • The candidates should be able to answer written and oral inquiries

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

By phone
514-256-9446 extension 2221 Between 09:00 AM and 04:00 PM

Clerk, customer service

La Vie En Rose
Montréal
  Customer Service Full-time
  20  -  24
Requirements: Languages: Candidates must have knowledge of the English or French Language Education: Candidates don’t need standard educational qualifications Experience: Candidate...
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Mar 27th, 2024 at 06:10

Administrative Office Coordinator Full-time Job

Nestlé

Administrative Jobs   Montréal
Job Details

What to Expect: 
You will play a vital role as Administrative Office Coordinator, supporting the Executive Assistant and Office Operations Team Leader and ensuring efficient office management. You will oversee special projects, manage general office activities, and handle various operations such as office logistic & facilities, security, vendors/suppliers and office supplies.

 

A day in the life of administrative office coordinator: 
•    Provide administrative support to the Office Operations Team Leader, coordinating and leading various tasks and projects.
•    Manage building and equipment maintenance schedules, ensuring timely responses to urgent maintenance calls, and maintaining effective communication with vendors and suppliers.
•    Supervise cleaning crews and maintenance workers, ensuring high standards of security, cleanliness and maintenance in the office.
•    Liaise with vendors and suppliers to procure necessary equipment and supplies, negotiating contracts  and quotations and managing relationships.
•    Document processes and maintain accurate records of maintenance activities for future reference and analysis.
•    Assist in the planning and execution of office-wide projects and initiatives, ensuring successful implementation and completion.

 

Role Requirements
•    Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market
•    A college diploma in a related administrative field or equivalent experience.
•    Minimum 4 years of experience in an administrative or assistant role, showcasing the necessary skills and knowledge.
•    Strong communication skills: Demonstrates an articulate and effective communication style, both verbally and in writing, to convey information clearly and professionally.

 

Preferred Skills 
•    Strong initiative: Demonstrates proactive and self-motivated behaviour, taking the lead in tasks and responsibilities without constant supervision.
•    Proactive and strong-willed: Shows a determined and assertive approach in tackling challenges and achieving goals.
•    Excellent organizational skills: Highly skilled in organizing tasks, managing time effectively, and maintaining a structured approach to work.
•    Prioritization: Capable of prioritizing tasks and responsibilities based on their urgency and importance, ensuring efficient and effective completion of work.

 

Benefits

•    Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
•    Company matched pension plan 
•    Three weeks of Vacation and four/five/six personal days (Personal Paid Holidays) 
•    Excellent training and development programs as well as opportunities to grow within the company 
•    Access to Educational Assistance & Tuition Reimbursement 
•    Bonus eligibility 
•    Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
•    Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
•    Adoption benefits to remove some of the financial barriers associated with adoption
•    Free Nespresso Coffee Machines and $100 monthly coffee credit 
•    Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
•    Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 


What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application. 
 
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

 

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

 

#LI-Hybrid

Administrative Office Coordinator

Nestlé
Montréal
  Administrative Jobs Full-time
What to Expect:  You will play a vital role as Administrative Office Coordinator, supporting the Executive Assistant and Office Operations Team Leader and ensuring efficient office...
Learn More
Mar 26th, 2024 at 05:39

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